The only redeeming thing about this hotel was the very friendly front desk staff. This hotel should be REMOVED from the Hotels.com website altogether. If it is not removed, Hotels.com should REVISE its 7.8 "Good" rating as there is no reasonable basis for giving this rating, if you read the reviews people are leaving.
I made the mistake of NOT reading the reviews and relying solely on the 7.8 Good Hotels.com rating.
Our room had both pink and black mold on the walls and surrounding the jacuzzi/hot tub. There were stains on the carpet, broken furniture and outlets that did not have covers, creating a fire hazard. We arrived at 9 pm- no food options, bar was closed, if it ever is open at all.
The air in the room was pungent and stale. There were dental floss items on the floor left by a prior guest as seen in my photos so the rooms were not cleaned.
This the most awful, disgusting hotel room I have ever stayed in. It should be shut down by the city/county/state health department as it is not sanitary as the air quality, mold and uncleanliness are health hazards. Stay away.
Even though I don't live in New York, I will gladly join efforts to get this place condemned and shut down.
If we had arrived earlier in the day, we would have gone to another hotel, but we arrived very late in the evening and had an early flight out of Buffalo/Niagara Int'l airport.