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NH Collection Palacio de Burgos

4.0 star property

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Photo gallery for NH Collection Palacio de Burgos

Lobby
Meeting facility
Hallway
Reception
Meeting facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Gym
  • Air conditioning

Explore the area

View in a map
Calle de la Merced, 13, Burgos, Burgos, 9002
  • Place, Burgos Cathedral
    ‪3 min walk‬
  • Place, Plaza Mayor
    ‪3 min walk‬
  • Place, Museum of Human Evolution
    ‪8 min walk‬
  • Airport, Burgos (RGS-Villafria)
    ‪10 min drive‬

Room options

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, blackout curtains

Superior Room

9.0 out of 10
Wonderful
(60 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Room, River View

Superior Room, River View | Minibar, in-room safe, desk, blackout curtains

Superior Room, River View

9.8 out of 10
Exceptional
(12 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Room

Premium Room | Minibar, in-room safe, desk, blackout curtains

Premium Room

8.8 out of 10
Excellent
(11 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

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includes taxes & fees
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About this property

NH Collection Palacio de Burgos

Riverwalk hotel with fitness centre and 24-hour business centre
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business centre, 24-hour room service and conference space. Housekeeping is available on request.
NH Collection Palacio de Burgos offers 110 accommodations with minibars and a safe. A pillow menu is available. Plasma televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Burgos hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at NH Collection Palacio de Burgos. During your stay, you're just a quick walk from La Merced Church. Free WiFi in public areas, a restaurant and a gym are available.
  • Free WiFi
  • Enjoy local cuisine while dining at Rincon de la Merced
  • Buffet breakfast served weekdays for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Steps from La Merced Church and Burgos Teatro Principal
  • Cats and dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 5 meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 495 square feet (46 square metres) and includes conference space. A fitness centre, tour/ticket assistance, and laundry facilities are also featured at the business-friendly NH Collection Palacio de Burgos. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Burgos hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekdays from 7:00 AM and 10:30 AM.
Rincon de la Merced – This restaurant specialises in local cuisine and serves lunch and dinner. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (EUR 20.90 per day)
  • Limited on-site parking

Food and drink

  • Weekday buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 16 for adults and EUR 17 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Rincon de la Merced

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 495 square feet of conference space
  • 5 meeting rooms

Outdoors

  • On the riverwalk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 35 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 35 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 16 for adults and from EUR 17 for children
  • Covered self-parking fee: EUR 20.90 per day
  • Pet fee: EUR 35 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts major credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Nh Palacio Merced
Nh Palacio Merced Hotel
NH Collection Palacio Burgos Hotel
Collection Palacio Hotel
NH Collection Palacio Burgos
Collection Palacio
Nh Palacio De La Merced Hotel Burgos
Nh Hotels Burgos
Nh Hotel Burgos
Nh Collection Palacio Burgos
NH Collection Palacio de Burgos Hotel
NH Collection Palacio de Burgos Burgos
NH Collection Palacio de Burgos Hotel Burgos

NH Collection Palacio de Burgos Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 605 out of 908 reviews
Rating 8 - Good. 224 out of 908 reviews
Rating 6 - Okay. 46 out of 908 reviews
Rating 4 - Poor. 19 out of 908 reviews
Rating 2 - Terrible. 14 out of 908 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elena, Burke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel in the amazing city of Burgos. The room was clean, breakfast was good with plenty of options, staff was super helpful. I would highly recommend.
Stayed 1 night in Aug 2025

10/10 Excellent

lisa, Delta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and more than what I expected. Can’t wait to check in again.
Stayed 1 night in Sep 2025

10/10 Excellent

Elena, Burke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient and pleasant staff.
Stayed 1 night in Aug 2025

10/10 Excellent

Lane

Stayed 1 night in Aug 2025

10/10 Excellent

Juan Carlos

Stayed 1 night in Aug 2025

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Exceptional and lovely hotel a short walk to the historic old center.
Our room
View of the ancient cluster from our room
The bathroom
The Cathedral, a short walk from the hotel.
Stayed 6 nights in Aug 2025

10/10 Excellent

Yana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location close to everything. Beautiful hotel with great breakfast.
Stayed 1 night in Aug 2025

10/10 Excellent

Dr. Heidi

Liked: Staff & service, property conditions & facilities
Great location
Stayed 2 nights in Aug 2025

10/10 Excellent

Karen

Stayed 1 night in Aug 2025

8/10 Good

mandy

Liked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

JOHNNY WING KEN

Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 2 nights in Jul 2025

10/10 Excellent

judith, Zionsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay in a convenient location
Stayed 2 nights in Jun 2025

10/10 Excellent

Katerina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service, lovely historic hotel, excellent breakfast
Stayed 6 nights in Jul 2025

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Perfect location
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2025

10/10 Excellent

Michael

Stayed 1 night in Jun 2025

4/10 Poor

Eduardo, The Woodlands

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Desafortunadamente el hotel a cambiado desde la ultima vez que fui, me parece increible que el servicio de restaurante sea tan pobre y mas cuando hay fiestas o eventos en Burgos, deberian preveer esto y no contestarme que por tener el hotel lleno o en festejos no cuenten con dichos servicios, no entiendo
Stayed 2 nights in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very welcoming. Location cannot be better. Steps from the old town, across from the river, if you are a pet lover and travel with travel with your furry children, this is the place for you! Very attentive service welcoming to your Animal. Food is Average to above average. Bar is more than acceptable. please note that the information on most websites are incorrect. This place shines far beyond what you would expect, but the language of the web postings and the experience at the hotel do not match. I honestly don’t believe it’s the issue with the hotel, rather the web postings are inaccurate.
Stayed 5 nights in Jun 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous place to stay

Fabulous place to stay. Great location. Just walk across the bridge and you’re in the middle of everything and Burgos is a wonderful city to explore. The hotel has convenient parking right under the hotel. We’re on a road trip across Spain so good to find easy parking. Beautifully appointed room with tea and coffee facilities which you don’t find everywhere in Spain. A very pleasant stay indeed.
Stayed 1 night in Jun 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good overall, rooms could use some updating
Stayed 2 nights in Jun 2025

10/10 Excellent

Xavier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Hotel is tired in appearance. Staff sometimes appear indifferent or overwhelmed due to shortages. Breakfast environment very similar to a cafeteria.
Stayed 2 nights in Jun 2025

8/10 Good

Denise

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
Beautiful property centrally located.
Stayed 2 nights in May 2025

6/10 Okay

Angela

Our room was a little tired. Cracked tiles in bathroom. Our room key failed on 3 occasions and we needed to get a replacement at the front desk. Breakfast was lovely.
Stayed 2 nights in May 2025