See all properties

NH Collection Palacio de Burgos

4.0 star property

Choose dates to view prices

Photo gallery for NH Collection Palacio de Burgos

Stunning corridor with arches and columns, leading to a door, lined with a patterned tile floor and a bench.
Reception area with a reception desk, flat-screen monitor, and telephone, surrounded by a cityscape painting and a herringbone-patterned floor.
Formal banquet hall with ornate chairs and arched windows.
Experience the grandeur of this majestic space with high vaulted ceilings and arched windows.
Experience the grandeur of this elegant space with high ceilings, stone columns, and a formal dining area.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Gym
  • Air conditioning

Explore the area

Map
Calle de la Merced, 13, Burgos, Burgos, 9002
  • Burgos Cathedral
    ‪3 min walk‬
  • Plaza Mayor
    ‪3 min walk‬
  • Museum of Human Evolution
    ‪8 min walk‬
  • Burgos (RGS-Villafria)
    ‪11 min drive‬

Room options

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, blackout curtains

Superior Room

8.8 out of 10
Excellent
(50 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Room

Premium Room | Minibar, in-room safe, desk, blackout curtains

Premium Room

8.8 out of 10
Excellent
(11 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Room, River View

Superior Room, River View | Minibar, in-room safe, desk, blackout curtains

Superior Room, River View

10.0 out of 10
Exceptional
(11 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Similar properties

Experience the classic European charm of Hotel Ac Burgos, situated on a tree-lined street.

AC Hotel Burgos by Marriott

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.5 out of 5, Wonderful, (688)
The price is €138
for 1 room
includes taxes & fees
31 Jul - 1 Aug
AC Hotel Burgos by Marriott

About this property

NH Collection Palacio de Burgos

Riverwalk hotel with fitness centre and 24-hour business centre
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business centre, 24-hour room service and conference space. Housekeeping is available on request.
NH Collection Palacio de Burgos offers 110 accommodations with minibars and a safe. A pillow menu is available. Plasma televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Burgos hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at NH Collection Palacio de Burgos. During your stay, you're just a quick walk from La Merced Church. Free WiFi in public areas, a restaurant and a gym are available.
  • Free WiFi
  • Enjoy local cuisine while dining at Rincon de la Merced
  • Buffet breakfast served weekdays for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Steps from La Merced Church and Burgos Teatro Principal
  • Cats and dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 5 meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 495 square feet (46 square metres) and includes conference space. A fitness centre, tour/ticket assistance, and laundry facilities are also featured at the business-friendly NH Collection Palacio de Burgos. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Burgos hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekdays from 7:00 AM and 10:30 AM.
Rincon de la Merced – This restaurant specialises in local cuisine and serves lunch and dinner. A children's menu is available.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (EUR 20.90 per day)
  • Limited on-site parking

Food and drink

  • Weekday buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 20.80 for adults and EUR 10.40 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Rincon de la Merced

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 495 square feet of conference space
  • 5 meeting rooms

Outdoors

  • On the riverwalk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 35 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 35 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 20.80 for adults and from EUR 10.40 for children
  • Covered self-parking fee: EUR 20.90 per day
  • Pet fee: EUR 35 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts major credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Nh Palacio Merced
Nh Palacio Merced Hotel
NH Collection Palacio Burgos Hotel
Collection Palacio Hotel
NH Collection Palacio Burgos
Collection Palacio
Nh Palacio De La Merced Hotel Burgos
Nh Hotels Burgos
Nh Hotel Burgos
Nh Collection Palacio Burgos
NH Collection Palacio de Burgos Hotel
NH Collection Palacio de Burgos Burgos
NH Collection Palacio de Burgos Hotel Burgos

NH Collection Palacio de Burgos Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 545 out of 832 reviews
Rating 8 - Good. 214 out of 832 reviews
Rating 6 - Okay. 42 out of 832 reviews
Rating 4 - Poor. 18 out of 832 reviews
Rating 2 - Terrible. 13 out of 832 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Riikka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great dog-friendly hotel

Great dog-friendly hotel with excellent breakfast and convenient parking. The only minus for me was the cost of parking. Excellent location too and a fabulous dog walking route following the river starts from the hotel's doorstep. Would definitely say again. Note: If you are not comfortable parking somewhere where it is very tight, the hotel car park is not for you.
Stayed 1 night in Apr 2025

10/10 Excellent

Jemmel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location

Spacious, comfortable room Great location Highly recommend this hotel.
Stayed 2 nights in Apr 2025

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Service was good. Room needs update.

8/10 Good

moris, Lake Worth

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property is dated / rooms
Stayed 3 nights in Apr 2025

6/10 Okay

Yasmi

Stayed 1 night in Mar 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Expensive pets

All good except the cost for the dog of €35, this is the highest we have paid. Also bar bill was extortionate
Stayed 1 night in Mar 2025

6/10 Okay

James

Business traveller
Liked: Staff & service
A beautiful building, but the room was in need of maintenance. Scruffy woodwork & broken plug Also the online check in and room selection was a waste of time as the receptionist gave me a different room
Stayed 1 night in Feb 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable and great location

Perfect location for exploring Burgos. The room was gracious and very comfortable. The parking was easy and onsite. Very comfortable bed and the bathroom was large as well has having a good size closet area. The hotel is nicely decorated with beautiful furniture and art. The bar in the lobby is nice for relaxing at the hotel. Many restaurants very close and the view the river front rooms (room 106) is very nice as well.
Stayed 2 nights in Feb 2025

10/10 Excellent

Loida

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso y muy bien ubicado
Stayed 1 night in Jan 2025

10/10 Excellent

JOSE

Stayed 2 nights in Feb 2025

8/10 Good

Bruno

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's not easy to find free parking around. The hotel is good but the beds don't match the quality and price of the hotel.Bed linen and bed sheets are rough and mattresses are hard.
Stayed 1 night in Feb 2025

10/10 Excellent

Magali

Stayed 1 night in Feb 2025

10/10 Excellent

MARCELLA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, the location is perfect!
Stayed 1 night in Jan 2025

8/10 Good

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, además de ser en sí mismo una atracción de la ciudad. Precio calidad excepcional.
Stayed 2 nights in Dec 2024

10/10 Excellent

Alba

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the place
Stayed 1 night in Dec 2024

8/10 Good

stefano, BROOKLYN

Stayed 5 nights in Nov 2024

10/10 Excellent

Gerardo

Stayed 2 nights in Nov 2024

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

John

Stayed 2 nights in Oct 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

You get what you pay for!

Beautiful building. Lovely staff. Superb breakfast. Large room and bathroom.
Stayed 2 nights in Nov 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with great service
Stayed 1 night in Oct 2024

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, efficient, and knowledgeable front desk staff.
Stayed 1 night in Oct 2024