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Best Western Priory Hotel

3.0 star property

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Photo gallery for Best Western Priory Hotel

Breakfast, lunch, dinner served; garden views
Superior Room, 1 Double Bed, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi
Garden
Exterior
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services

Explore the area

View in a map
Mildenhall Road Suffolk, Bury St Edmunds, England, IP32 6EH
  • Place, Abbey Gardens
    ‪3 min drive‬
  • Place, The Apex
    ‪4 min drive‬
  • Place, Bury St Edmunds Abbey
    ‪5 min drive‬
  • Airport, Cambridge (CBG)
    ‪32 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Superior Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(9 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Family Room, Multiple Beds, Non Smoking

  • 40 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Executive Room, 1 Double Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Single Beds, Non Smoking

Classic Room, 2 Single Beds, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Classic Room, 2 Single Beds, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 1 Double Bed, Non Smoking

Classic Room, 1 Double Bed, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Classic Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(11 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Single Bed, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Classic Room, 1 Single Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 30 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking

Superior Room, 2 Single Beds, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Superior Room, 2 Single Beds, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

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The price is €115
includes taxes & fees
20 Jan - 21 Jan
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About this property

Best Western Priory Hotel

Hotel in Bury St Edmunds with 24-hour front desk and coffee shop/cafe
This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Additionally, 24-hour room service, a meeting room and dry cleaning are on-site.
Best Western Priory Hotel offers 36 accommodations with coffee/tea makers and a hairdryer. LCD televisions are featured in guestrooms. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Best Western Priory Hotel. During your stay, you'll be within walking distance of CurveMotion. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy garden views while dining at Garden Restaurant
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • Just a 2-minute drive from CurveMotion and a few minutes from The Malthouse Project
  • Pets welcome for a fee (restrictions apply)
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, barbecue grills, and a garden are also featured at the business-friendly Best Western Priory Hotel. Self parking is free.

This 3-star Bury St Edmunds hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
Garden Restaurant – Overlooking the garden, this restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 12.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Garden Restaurant

Family friendly

  • In-room sofa bed
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 15.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per night
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 12.95 per person
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 15.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Priory Hotel Bury St Edmunds
Best Western Priory Hotel
Best Western Priory Bury St Edmunds
Best Western Priory
Priory Hotel Bury St Edmunds
Best Western Priory Hotel Hotel
Best Western Priory Hotel Bury St Edmunds
Best Western Priory Hotel Hotel Bury St Edmunds

Best Western Priory Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 201 out of 645 reviews
Rating 8 - Good. 231 out of 645 reviews
Rating 6 - Okay. 124 out of 645 reviews
Rating 4 - Poor. 58 out of 645 reviews
Rating 2 - Terrible. 31 out of 645 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Robert

Travelled with family
Disliked: Property conditions & facilities
Told by reception staff to run the water in the shower for 25 minutes to get a hot shower 😱 Insist on rooms in newer section.
Stayed 1 night in Oct 2025

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, peaceful in beautiful grounds
Stayed 3 nights in Oct 2025

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goog breakfast
Stayed 2 nights in Sep 2025

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old hotel. Good annex area Quiet nights!
Stayed 1 night in Sep 2025

10/10 Excellent

Paul

Stayed 2 nights in Sep 2025

10/10 Excellent

Meriel

Stayed 1 night in Sep 2025

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room in the courtyard with a jaccuzi bath which was a nice touch. Friendly staff at reception.
Stayed 1 night in Sep 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
It was great.
Stayed 1 night in Sep 2025

10/10 Excellent

Graeme

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff,they couldn't do enough for you ,room was very clean and very well presented.
Stayed 1 night in Sep 2025

4/10 Poor

Ayhan

Travelled with group
Disliked: Property conditions & facilities, room comfort
Drastically overpriced for what it was. Very old, toilet broke and had to change rooms without anything complimentary as an apology.
Stayed 2 nights in Sep 2025

6/10 Okay

Michael

Business traveller

The BW Nostalgia collection

The Priory is a beautiful hotel from BW’s 1980’s nostalgia collection, and this one didn’t disappoint. Complete with original furniture, moody lighting, 8:30pm restaurant/room service close, creaky floors and single glaze drafty windows. You can tell they’ve worked hard to replicate the late 80’s look. They even provide a complimentary jar of parma violets and swizzels drumsticks! My only complaint is that I couldn’t get Ceefax on the tv (couldn’t get much else either). Well worth a visit if you grew up in the 80’s and enjoy a stroll along memory lane. Won’t suit those looking for something modern and comfortable.
Stayed 2 nights in Sep 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find,short(ish) walk into town,quiet hotel (at least where we slept)nice breakfast facilities a "help yourself" didn't have an evening meal as we ate in town (plenty to choose from)if you didn't want a drink in the hotel bar there's a pub across the road "The Tollgate" plenty of outside seating and food available.A pleasant stay for our weekend.
Stayed 2 nights in Aug 2025

10/10 Excellent

Gregory

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Kevin

Stayed 1 night in Aug 2025

2/10 Terrible

joyce

Stayed 2 nights in Jul 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Michael

Stayed 1 night in Apr 2025

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 1 night in Jul 2025

8/10 Good

Nigel

Liked: Staff & service, property conditions & facilities, room comfort
We found the hotel very friendly and helpful in all ways. One problem we had was charging electric toothbrushes. we needed proper electric plugs.
Stayed 5 nights in Jul 2025

10/10 Excellent

Spencer

Liked: Staff & service
A clean and quiet room, close to town. Friendly staff too.
Stayed 1 night in Jul 2025

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Amanda

It was nice staff really friendly
Stayed 2 nights in Jul 2025

8/10 Good

Constance

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Buddie

Stayed 2 nights in May 2025

10/10 Excellent

Malcolm

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025