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Grand Palace Hotel Butuan

3.0 star property

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Photo gallery for Grand Palace Hotel Butuan

Terrace/patio
Lobby sitting area
Deluxe Suite | Egyptian cotton sheets, premium bedding, minibar, desk
Deluxe Suite | Egyptian cotton sheets, premium bedding, minibar, desk
Front of property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
C.T. Montalban Street, J.P. Rizal, Butuan, 8600
  • Place, Gaisano Mall
    ‪2 min walk‬
  • Place, SM City Butuan
    ‪5 min walk‬
  • Place, Robinsons Place Butuan
    ‪15 min walk‬
  • Airport, Butuan (BXU-Bancasi)
    ‪15 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Egyptian cotton sheets, premium bedding, minibar, desk

Standard Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Single Room

Single Room | Egyptian cotton sheets, premium bedding, minibar, desk

Single Room

8.0 out of 10
Very good
(1 review)
  • 16 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Matrimonial Room

Matrimonial Room | Egyptian cotton sheets, premium bedding, minibar, desk

Matrimonial Room

9.6 out of 10
Exceptional
(5 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Presidential Room

Presidential Room | Egyptian cotton sheets, premium bedding, minibar, desk

Presidential Room

  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Suite, 1 Queen Bed

Standard Suite, 1 Queen Bed | Egyptian cotton sheets, premium bedding, minibar, desk

Standard Suite, 1 Queen Bed

  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite

Deluxe Suite | Egyptian cotton sheets, premium bedding, minibar, desk

Deluxe Suite

  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

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Go Hotels Butuan
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  • Free Wi-Fi
  • Air-conditioning
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3.9 out of 5, Good, 255 reviews
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About this property

Grand Palace Hotel Butuan

A restaurant, a 24-hour business centre and a conference centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, concierge services and dry cleaning.
Grand Palace Hotel Butuan offers 72 air-conditioned accommodations with minibars and complimentary bottles of water. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 48-inch LED televisions come with premium cable channels.

Bathrooms include slippers, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. In-room massages, an iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

During your stay at Grand Palace Hotel Butuan, you're just a quick walk from Department of Education - Caraga Regional Office. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Within a 10-minute walk of Department of Education - Caraga Regional Office and Gaisano Mall
There's a restaurant on site. Public spaces have free WiFi. Business amenities include a 24-hour business centre and meeting rooms. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Grand Palace Hotel Butuan. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Butuan hotel.

For a fee, guests can enjoy a local cuisine breakfast daily from 6:30 AM to 10:00 AM.
On-site venue – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.
On-site venue No. 2 – This poolside bar specialises in local and international cuisine and serves lunch, dinner and light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily local cuisine breakfast available 6:30 AM to 10:00 AM for a fee: PHP 300 for adults and PHP 300 for children
  • A restaurant

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Low-height counter and sink
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 48-inch LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: PHP 1000
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: PHP 500

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Palace Hotel Butuan

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for PHP 900.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately PHP 300 for adults and from PHP 300 for children
  • Early check-in fee: PHP 1000 (subject to availability)
  • Late check-out fee: PHP 500 (subject to availability)
  • Rollaway bed fee: PHP 900.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Palace Butuan
Grand Palace Butuan Butuan
Grand Palace Hotel Butuan Hotel
Grand Palace Hotel Butuan Butuan
Grand Palace Hotel Butuan Hotel Butuan

Grand Palace Hotel Butuan Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 44 out of 112 reviews
Rating 8 - Good. 36 out of 112 reviews
Rating 6 - Okay. 24 out of 112 reviews
Rating 4 - Poor. 6 out of 112 reviews
Rating 2 - Terrible. 2 out of 112 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Anthony

Travelled with family
Disliked: Amenities
The staff were very good but there were some cockroaches in our room. The breakfast was ok...not a big selection & they didn't offer cereal or perked coffee. Probably still a bargain for the reasonable price of the rooms.
Stayed 1 night in Nov 2025

10/10 Excellent

William

Stayed 2 nights in Oct 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was close by and within walking distance
Stayed 1 night in Oct 2025

8/10 Good

John Paul

Stayed 1 night in Nov 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a nice hotel to relax with family on a day trip the only thing i was concern is during the recent earthquake in Butuan city the staff did not have coordination during that time we have to run down stairs & No staff notify us it was okay to go back to our room. So i suggest that thier should be an asign staff for risk health management to coordinate with the costumers where to do during any foreseen an avoidable events. Overall, my sister and her grandkid enjoyed staying in this hotel. Thank you
Stayed 2 nights in Oct 2025

10/10 Excellent

Jerry

Liked: Staff & service, room comfort
Stayed 6 nights in Oct 2025

10/10 Excellent

Shane

Stayed 1 night in Oct 2025

10/10 Excellent

Luzminda, BROOKLYN

Stayed 1 night in Oct 2025

10/10 Excellent

Shane

Liked: Cleanliness
Stayed 1 night in Sep 2025

8/10 Good

keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good job
Stayed 3 nights in Sep 2025

4/10 Poor

Karl

Disliked: Cleanliness, amenities, property conditions & facilities
My shower was broken, leaking toilet, dirty bath mats, black mould in the shower and all over the shower Matt, public areas dirty, safe coming out of the wall and damaged. Breakfast was inedible. Only some issues resolved and no response from my complaint. Do not recommend . I don't have enough room here for all the details but worst hotel in Philippines so far.
Stayed 2 nights in Aug 2025

10/10 Excellent

Richard, Feilding

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to a big shopping mall. Breakfast good, room good, swiming pool and sauna also good I will stay again
Stayed 1 night in Aug 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Kelly

Stayed 2 nights in Jun 2025

8/10 Good

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

4/10 Poor

Nora, Columbia

Travelled with family
Liked: Cleanliness, property conditions & facilities
We got there 1215 and they didn’t let us check in early. Not offered an option to pay or anything. Said we have to wait in the lobby until they called us. So we left to get lunch and came back. We also check out earlier than 12 but guess that’s not being considered They also told us additional towels will be 50php but when we requested one they change it to 100php. Also no towels when you use the pool. You have to use whatever towels you have in the room. The pool is cloudy the kiddy pool is dirty.
Stayed 1 night in May 2025

10/10 Excellent

Stephane

Stayed 1 night in Mar 2025

8/10 Good

Roseleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the hotel but the food. Breakfast buffet was just okay.
Stayed 1 night in Mar 2025

6/10 Okay

Zacc

Liked: Cleanliness, staff & service, property conditions & facilities
Roaches in the room and a moldy smell. Good room for the prices but you may need to switch rooms after a quick inspection
Stayed 12 nights in Feb 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I rented the one bedroom suite. It was a very large nice room. Worth the price.
Stayed 2 nights in Feb 2025

6/10 Okay

Dirk

Liked: Staff & service
Disliked: Property conditions & facilities
Gpod place and good price stayed in presidential suite was good and spacious. But dated and some bad furniture and such like that.
Stayed 3 nights in Feb 2025

8/10 Good

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2025

10/10 Excellent

Kenneth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chacked in late. It was quick and we were in our room in just a few minutes.
Stayed 1 night in Feb 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
We liked our room & most everything else, however we don't care to see dogs mating while we have breakfast.
Stayed 1 night in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025