6/10 Okay
Allen D
Travelled with partner
18 Apr 2025
Liked: Cleanliness, staff & service
Friendly and accommodating staff- Antonio in The Pinnacle, our butler Leopold and many others were very accommodating. We had one negative experience which is contradictory to the above comment with a pool server.
The guest rooms, and especially the bathrooms, need updated lighting. What exists is extremely poor. The elevators are extremely slow and need updating.
The mattresses and bedding need updating and are not up to par with today’s standards of both comfort and appearance.
Difficulty getting a lounge with an umbrella around the pool areas. A towel removal program needs to be implemented to allow others to enjoy a space after a guest exits. The pool area needs monitoring. We finally chose two lounges, put towels down, went to have lunch and observed another guest settling into that space.
The food in all three restaurants was good to very good and the service appreciated. The exception was for an up charge of $92 USD for a New York strip steak that was difficult to cut due to predominate tendons. The up charge for one mediocre steak was unacceptable at best.
The artistry of the landscaping throughout the resort was beautiful and well kept.
The “adults only” property was appreciated and with the potential of implementing the aforementioned upgrades, The resort has the potential of being a 5 star resort due to it’s Pacific Ocean location and the peacefulness that the location provides.
Allen D
Stayed 4 nights in Apr 2025
