6/10 Okay
Tom
26 Feb 2025
Liked: Cleanliness
Disliked: Amenities
It was quiet. Only one other room rented.
No staff on site. The "simple" code entry to get into my room was anything but simple. I tried the code 10 times on the obvious panel attached to the inner door handle. Failed every time. It was an outside entry (a motel, not a hotel as advertised). The temp was 19 degrees F. The closed office had an emergency phone number. I called it, no one answered. I left a message that I was quite unhappy that their "emergency" phone number was not attended. I called it back again and the owner of the motel answered and insisted that the code was very simple and I had to be doing something wrong. He had me wait, called his manager who only attended the motel office from10 to 2 each day (4 hours). She called me, told me the code was simple. I was doing something wrong. I insisted I was entering the code exactly as instructed. Finally, she asked me which code box I was using. I asked her what did she mean by that, how many are there supposed to be? She says there is a code box on the right side high above the line of sight besides the obvious one on the inner door handle. Sure enough, there it was, unnoticeable unless one was specifically looking for it.
I entered the code and it opened right up. I asked her why neither she nor the owner thought it unnecessary to tell customers there was a second code box when the very obvious one showed immediately when you opened the door? My fingers were nearly frozen stiff. I was not happy.
Tom
Stayed 1 night in Feb 2025
