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Crystal Garden Resort & Restaurant

3.5 star property

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Photo gallery for Crystal Garden Resort & Restaurant

A hotel with a swimming pool, outdoor seating, and palm trees.
A compact living space with a kitchenette, a sofa, a coffee table, and two bar stools.
A hotel room with a bed, a TV, a desk, a chair, and a balcony with curtains.
A compact kitchen with a countertop, sink, and two stools.
A hotel room with three single beds, each with a white bedspread and blue pillows. There are bedside lamps, a wall-mounted TV, and a framed picture on the wall.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
18-24 James Street, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪8 min walk‬
  • Place, Cairns Esplanade Charles Street Parkland
    ‪13 min walk‬
  • Place, Cairns Central Shopping Centre
    ‪3 min drive‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪6 min drive‬

Room options

View all photos for Basic Double Room

A neatly made bed with white linens, two pillows, a bedside lamp, and a folded towel on the bed.

Basic Double Room

8.0 out of 10
Very good
(8 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Triple Room

A hotel room with two beds, a large window with curtains, and two bedside lamps.

Deluxe Triple Room

  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Family Room

A hotel room with two beds, a nightstand with a lamp, and a painting on the wall.

Family Room

  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.0 out of 5, Very good, 1,002 reviews
The price is €156
includes taxes & fees
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About this property

Crystal Garden Resort & Restaurant

This smoke-free hotel features an outdoor pool, a restaurant and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, express check-in and express check-out are on-site. Housekeeping is available on request.
Crystal Garden Resort & Restaurant offers 20 air-conditioned accommodations, which are accessible via exterior corridors, and features a hairdryer and an iron/ironing board. This accommodation offers separate sitting areas and includes desks. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
With your stay at Crystal Garden Resort & Restaurant, you'll be connected to a shopping centre and within walking distance of Cairns Esplanade. Features include free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • 13 minutes by foot from Cairns Esplanade and a 4-minute drive from Reef Fleet Terminal
  • Casino, shopping centre and local-area shuttle service available for a fee
There's a restaurant on site. Public spaces have free WiFi. An area shuttle within 5 kilometres and a casino shuttle are available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Crystal Garden Resort & Restaurant. Self parking is free.

This 3.5-star Cairns hotel is smoke free.

Crystal Garden Resort & Restaurant has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge) up to 5 kilometres
  • Casino shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping on request
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • No lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Heating
  • Iron/ironing board
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
The front desk is open Monday - Friday (10:00 AM - 4:00 PM) and Saturday - Sunday (10:00 AM - 2:00 PM)
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, lockbox

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property's front desk is open during the following times:
  • Monday - Friday: 10:00 AM - 4:00 PM
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Crystal Garden Resort Cairns North
Crystal Garden Resort
Crystal Garden Cairns North
Crystal & Restaurant Cairns
Crystal Garden Resort Restaurant
Crystal Garden Resort & Restaurant Hotel
Crystal Garden Resort & Restaurant Cairns
Crystal Garden Resort & Restaurant Hotel Cairns

Crystal Garden Resort & Restaurant Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 37 out of 230 reviews
Rating 8 - Good. 92 out of 230 reviews
Rating 6 - Okay. 50 out of 230 reviews
Rating 4 - Poor. 30 out of 230 reviews
Rating 2 - Terrible. 21 out of 230 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service
Enjoyed our stay very friendly operator
Stayed 1 night in Sep 2022
Verified

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities
Convenient for the airport.
Stayed 1 night in Jul 2022
Verified

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Close to the airport
Stayed 1 night in May 2023
Verified

8/10 Good

angelo

Liked: Staff & service, amenities, property conditions & facilities
Nice clean place with an awesome pool. Locked car park at night felt nice and safe
Stayed 1 night in Dec 2023
Verified

8/10 Good

onella

Liked: Cleanliness, staff & service
Close walk to Esplanade and other convenient shops , bus stop also
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Laura

Decent cheap accommodation- about a 15min walk to the Tanks at the botanical gardens in cairns
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Grant

Liked: Cleanliness, amenities, property conditions & facilities
The pool area is amazing we had breakfast included and that was great. Staff shortages/ restaurant booked out, didn't allow us to eat dinner there.
Stayed 1 night in Aug 2022
Verified

8/10 Good

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff so helpful! Location was great to walk or public transport to all of Cairns…. Unfortunately, swimming pool was being cleaned so we couldn’t use it
Stayed 1 night in Nov 2022
Verified

6/10 Okay

jackson

Liked: Cleanliness, staff & service, property conditions & facilities
Room was a little dated was the first impression. But the bed was comfortable and room was tidy. Plenty of parking space. Staff were friendly and helpful.
Stayed 1 night in Apr 2023
Verified

8/10 Good

Alan William

Liked: Amenities
Room was neat and clean, for an aged property. Was value for money. Not a lot of food outlets available in close proximity. Beds felt clean and comfortable, which is the main reason for stay.
Stayed 1 night in Aug 2023
Verified

6/10 Okay

martin

Disliked: Cleanliness
Central enough and quiet Not very clean. Pretty old and a bit run down
Stayed 3 nights in Aug 2023
Verified

8/10 Good

Blake

Liked: Amenities
OK but at the end of the day you get what you pay for, a bit dated but tidy, pool is good
Stayed 1 night in May 2023
Verified

6/10 Okay

Jackson

Disliked: Cleanliness, property conditions & facilities
Easy late check in. Cold shower in the morning was a bit sad.
Stayed 1 night in Oct 2023
Verified

4/10 Poor

Shane

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is run down and certainly not $200.00 rooms
Stayed 1 night in Sep 2022
Verified

2/10 Terrible

carly

Disliked: Cleanliness, amenities, property conditions & facilities
Very noisy kids constantly running around the complex at all hours, restaurant is closed, no breakfast even though it was advertised, would not recommend staying if you want a peaceful stay
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Very convenient for one night before flight out of Cairns. Noisy (train at the back) and dirty (used soap and shampoo tube left in shower). The place is very dated but as I said, cheap and nasty for quick stay before a flight out.
Stayed 1 night in Jul 2023
Verified

6/10 Okay

scott

Liked: Staff & service
Could of been a lot better
Stayed 1 night in Jun 2023
Verified

2/10 Terrible

Loluama

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room my brother stayed in had a hole in the wall. Will not be staying here or booking anyone here again.
Stayed 1 night in Jul 2022
Verified

6/10 Okay

Karina

Disliked: Cleanliness
Bed was very comfortable, shower was great. Cheap nights accommodation. Property was run down & dirty. Booked airport transfers 2 weeks before our stay, refused to take us to the airport when we were leaving so had to catch a cab.
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Daryle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet location only issue was no curtains to block out light.
Stayed 1 night in Mar 2023
Verified

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No staff, I left
Verified

6/10 Okay

Gillian

Liked: Cleanliness, staff & service

Convenience at a reasonable price.

It was only one night, and it was perfectly adequate. Beds on Castors on a tiled floor are very dangerous. They need rubber grips underneath. Somebody could have a nasty fall, very basic, but very comfortable. They reasonably priced.
Stayed 1 night in Sep 2023
Verified

4/10 Poor

Maria

Liked: Staff & service
Too many kids running around the place yelling and screaming no adult around to supervise. I don't think I would stay there again
Stayed 2 nights in Dec 2022
Verified

6/10 Okay

Cherie

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is a good basic place to stay, close to the airport, but is pretty unkept on the outside and around the pool area. Pool was very clean, but dead weeds, sticks and leaves etc. were lying around. It was pretty clean, but very dated and old. Beds were comfortable though, and overall, you get a good nights sleep for what you pay for. Reasonable rates.
Stayed 1 night in Aug 2022