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Crystalbrook Riley

5.0 star property

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Photo gallery for Crystalbrook Riley

Resort Suite | Premium bedding, in-room safe, desk, blackout curtains
2 bars/lounges, rooftop bar
Balcony
Panoramic Bath | Premium bedding, in-room safe, desk, blackout curtains
2 bars/lounges, rooftop bar

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
131-141 Esplanade, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪1 min walk‬
  • Place, Esplanade Lagoon
    ‪8 min walk‬
  • Place, Cairns Central Shopping Centre
    ‪11 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪8 min drive‬

Room options

View all photos for Resort King

Premium bedding, in-room safe, desk, blackout curtains

Resort King

9.4 out of 10
Exceptional
(19 reviews)
  • Resort view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Urban King

Premium bedding, in-room safe, desk, blackout curtains

Urban King

8.6 out of 10
Excellent
(33 reviews)
  • City view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Twin

Premium bedding, in-room safe, desk, blackout curtains

Urban Twin

9.8 out of 10
Exceptional
(17 reviews)
  • City view
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Resort Twin

Premium bedding, in-room safe, desk, blackout curtains

Resort Twin

8.4 out of 10
Very good
(6 reviews)
  • Resort view
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Sea King

View from room

Sea King

9.6 out of 10
Exceptional
(21 reviews)
  • Sea view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Sea

Panoramic Sea | Premium bedding, in-room safe, desk, blackout curtains

Panoramic Sea

9.2 out of 10
Wonderful
(20 reviews)
  • Sea view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Sea View

View from room

Family Room, Sea View

9.6 out of 10
Exceptional
(4 reviews)
  • Sea view
  • 64 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Family Room - Urban View

Premium bedding, in-room safe, desk, blackout curtains

Family Room - Urban View

  • City view
  • 64 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Family Room (Resort View)

Premium bedding, in-room safe, desk, blackout curtains

Family Room (Resort View)

10.0 out of 10
Exceptional
(2 reviews)
  • Resort view
  • 64 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Urban Panoramic

Urban Panoramic | Premium bedding, in-room safe, desk, blackout curtains

Urban Panoramic

9.4 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Bath

Panoramic Bath | Premium bedding, in-room safe, desk, blackout curtains

Panoramic Bath

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Resort Suite

Resort Suite | Premium bedding, in-room safe, desk, blackout curtains

Resort Suite

  • Resort view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Sea Suite

Premium bedding, in-room safe, desk, blackout curtains

Sea Suite

  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Urban Suite

Premium bedding, in-room safe, desk, blackout curtains

Urban Suite

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort Double Double

Resort Double Double | Premium bedding, in-room safe, desk, blackout curtains

Resort Double Double

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Riley Suite

Riley Suite | Premium bedding, in-room safe, desk, blackout curtains

Riley Suite

  • Ocean view
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Single Sofa Bed

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Exterior
Crystalbrook Flynn
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4.6 out of 5, Wonderful, 1,004 reviews
The price is €112
includes taxes & fees
9 Mar - 10 Mar
Crystalbrook Flynn

About this property

Crystalbrook Riley

A full-service spa, an outdoor pool and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour fitness centre and a poolside bar. Housekeeping is available once per stay.
Crystalbrook Riley offers 311 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with digital channels, first-run films and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments.
Crystalbrook Riley's great location gets high marks from our customers. During your stay, you're just a quick walk from Cairns Esplanade. Features include free WiFi in public areas, plus 2 bars and a full-service spa.
  • Free WiFi
  • Enjoy Asian cuisine and ocean views while dining at Paper Crane
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to facials, body scrubs or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Guests have great things to say about the pool and the location
  • Steps from Cairns Esplanade and Muddy's Playground
Crystalbrook Riley offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

There are 6 meeting rooms available. Spa services, tour/ticket assistance, and a garden are also featured at the luxury Crystalbrook Riley. For a fee, parking is available.

This 5-star Cairns hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10 AM.
Paper Crane – This poolside restaurant specialises in Asian cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.
Paper Crane Pool Side – This poolside bar specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Rocco – Overlooking the ocean, this rooftop bar specialises in Middle Eastern cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Calypso Club – Overlooking the ocean and pool, this bar specialises in seafood and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (AUD 20 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10 AM for a fee: AUD 42 for adults and AUD 21 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Calypso Club
  • Paper Crane
  • Paper Crane Pool Side
  • Rocco

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 7 floors
  • At least 80% of food locally-sourced
  • Built in 2018
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • 2 private bathrooms
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • First-run films
  • IPod dock
  • Netflix

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

The property charges 1 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday and Sunday:
  • Full-service spa

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately AUD 42 for adults and from AUD 21 for children
  • Self-parking fee: AUD 20.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7 AM to 9 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Riley Crystalbrook Collection Resort Cairns
Riley Crystalbrook Collection Resort
Riley Crystalbrook Collection Cairns
Riley Crystalbrook Collection
Riley a Crystalbrook Collection Resort
Crystalbrook Riley Hotel
Crystalbrook Riley Cairns
Crystalbrook Riley Hotel Cairns
Riley a Crystalbrook Collection Resort

Crystalbrook Riley Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 714 out of 1006 reviews
Rating 8 - Good. 183 out of 1006 reviews
Rating 6 - Okay. 70 out of 1006 reviews
Rating 4 - Poor. 27 out of 1006 reviews
Rating 2 - Terrible. 12 out of 1006 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities
The hotel was very comfortable, clean and airy. The staff was extremely helpful with directions and helping us make plans. The location was excellent for all activities and dining.
Stayed 3 nights in Nov 2025

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were most helpful and polite. Would have liked our own outside space .
Stayed 2 nights in Nov 2025

10/10 Excellent

Ronan Mac

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A beautiful and calm vibe in the hotel.
Stayed 2 nights in Nov 2025

10/10 Excellent

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
Location. Amenities. Pool.
Stayed 3 nights in Nov 2025

8/10 Good

malcolm

Liked: Cleanliness, amenities
Overall good.
Stayed 3 nights in Nov 2025

8/10 Good

Keira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2025

10/10 Excellent

Jeremy

Stayed 1 night in Nov 2025

10/10 Excellent

Mariann

Stayed 1 night in Nov 2025

10/10 Excellent

HUW

Liked: Cleanliness, staff & service, amenities
Heather was outstanding.
Stayed 1 night in Oct 2025

4/10 Poor

Felicity

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The manager was very very helpful and upgraded me. Firstly the room was not up to standard. It looked nothing like the photo. It had a view of a very large canopy and a dead bird. This is not what I expected but the upgrade to a much better room was very much appreciated. This was done by the manager and the booking of the terrible room was by what if so this company what was not helpful but Crystal Brook Hotel was.
Stayed 1 night in Nov 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First room was 106 very dissapointed stuck at side of building no view should ba a transit room, once i mentioned it we were up graded straight away to pool view room and lovely balcony. Very impressed with this. All staff were wonderful n attentive. Will definately come again.
Stayed 4 nights in Nov 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities
Location was wonderful
Stayed 3 nights in Nov 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
Wonderful stay ( for the second time!) Quick and friendly check in with an unexpected upgrade! Spacious and clean room with tub and balcony with ocean view. Great pool to laze around , had a cocktail and bite of lunch. Bliss!
Stayed 1 night in Nov 2025

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities
The staff was great and the property was beautiful!
Stayed 3 nights in Nov 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities
Great staff
Stayed 1 night in Nov 2025

10/10 Excellent

Jooyun Oh

Liked: Cleanliness, amenities, property conditions & facilities
I happily give 5 stars for the overall convenient and scenic location, lovely facilities, helpful staff and chic eateries. On the "needs improvement" was the musty smell of the room (great ocean view!) and inconsistent cleaning crew. eg, sometimes the used tea bag/towels/pillows were replaced and sometimes not. (I'm all for eco-housekeeping, but expect it to be consistent.)
Stayed 3 nights in Nov 2025

10/10 Excellent

Moon Sun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very relax and staffs are friendly. Everything is near by and easy to walk around. Highly recommend to stay here.
Stayed 2 nights in Nov 2025

10/10 Excellent

Matilda

Stayed 1 night in Nov 2025

10/10 Excellent

Robert

Stayed 2 nights in Nov 2025

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities
The resort is beautiful. We had adjoining rooms and both rooms had problems with the air conditioning that did not get rectified until the last evening of our stay. The staff was very prompt and courteous.
Stayed 3 nights in Nov 2025

8/10 Good

Maria T

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room great staff
Stayed 3 nights in Nov 2025

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about our stay. Will be back again!
Stayed 2 nights in Nov 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location on the esplanade, excellent facility, clean, good service
Stayed 2 nights in Nov 2025

10/10 Excellent

Sarah

Stayed 4 nights in Oct 2025