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Aparthotel

Jack & Newell Holiday Apartments

4.5 star property

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Photo gallery for Jack & Newell Holiday Apartments

Outdoor pool, pool loungers
Exterior detail
Full-sized fridge, microwave, oven, stovetop
Deluxe Apartment, 3 Bedrooms, Partial Sea View | Living area | 70-cm flat-screen TV with digital channels, TV
Premium Apartment, 3 Bedrooms, Ocean View | Balcony

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Dryer
  • Washer
  • Kitchen
  • Pool
  • Barbecue grill
  • Parking included

Explore the area

View in a map
27-29 Wharf Street, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪5 min walk‬
  • Place, Reef Fleet Terminal
    ‪6 min walk‬
  • Place, Cairns Central Shopping Centre
    ‪10 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪10 min drive‬

Room options

View all photos for Panoramic Apartment, 3 Bedrooms, Ocean View

Balcony view

Panoramic Apartment, 3 Bedrooms, Ocean View

  • 3 bedrooms
  • Ocean view
  • Sleeps 7
  • 2 Queen Beds and 2 Single Beds

View all photos for Premium Apartment, 3 Bedrooms, Ocean View

Premium Apartment, 3 Bedrooms, Ocean View | Balcony view

Premium Apartment, 3 Bedrooms, Ocean View

  • 3 bedrooms
  • Ocean view
  • Sleeps 7
  • 2 Queen Beds and 2 Single Beds

View all photos for 3 Bedroom Standard Apartment

3 Bedroom Standard Apartment | View from room

3 Bedroom Standard Apartment

  • 160 sq m
  • 3 bedrooms
  • City view
  • Sleeps 7
  • 2 Queen Beds and 2 Single Beds

View all photos for 3 Bedroom Water View Apartment

3 Bedroom Water View Apartment | Balcony

3 Bedroom Water View Apartment

  • 160 sq m
  • 3 bedrooms
  • Sleeps 7
  • 2 Queen Beds and 2 Single Beds

View all photos for Deluxe Apartment, 3 Bedrooms, Partial Sea View

Deluxe Apartment, 3 Bedrooms, Partial Sea View | Living area | 70-cm flat-screen TV with digital channels, TV

Deluxe Apartment, 3 Bedrooms, Partial Sea View

  • 3 bedrooms
  • Partial sea view
  • Sleeps 7
  • 2 Queen Beds and 2 Single Beds

View all photos for 2 Bedroom Water View Apartment

Balcony

2 Bedroom Water View Apartment

  • 120 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for Three Bedroom Panoramic Water View Apartment

3 bedrooms, individually decorated, laptop workspace, iron/ironing board

Three Bedroom Panoramic Water View Apartment

  • Sleeps 7

View all photos for 3 Bedroom Standard Apartment

3 bedrooms, individually decorated, laptop workspace, iron/ironing board

3 Bedroom Standard Apartment

  • Sleeps 7

View all photos for 3 Bedroom Water View Apartment

3 bedrooms, individually decorated, laptop workspace, iron/ironing board

3 Bedroom Water View Apartment

  • Sleeps 7

View all photos for 2 Bedroom Standard Apartment

3 bedrooms, individually decorated, laptop workspace, iron/ironing board

2 Bedroom Standard Apartment

  • Sleeps 5

View all photos for Three Bedroom Partial Water View Apartment

Interior

Three Bedroom Partial Water View Apartment

  • Sleeps 7

View all photos for Three Bedroom Premium Water View Apartment

Living area | 70-cm flat-screen TV with digital channels, TV

Three Bedroom Premium Water View Apartment

  • Sleeps 7

View all photos for 2 Bedroom Water View Apartment

3 bedrooms, individually decorated, laptop workspace, iron/ironing board

2 Bedroom Water View Apartment

  • Sleeps 5

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About this property

Jack & Newell Holiday Apartments

Waterfront aparthotel units with kitchens and furnished balconies
This smoke-free aparthotel features an outdoor pool, tour/ticket assistance and barbecues. Free WiFi in public areas and free self parking are also provided. Each apartment has 3 bedrooms and offers free WiFi and a furnished balcony. Guests will find a kitchen with a fridge, an oven, a stovetop and a microwave. Weekly housekeeping is available.
Jack & Newell Holiday Apartments offers 16 air-conditioned accommodations with washers/dryers and a hairdryer. Rooms open to furnished balconies or patios. Each accommodation is individually decorated. Accommodation at this 4.5-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a separate bath and shower.

Guests can surf the web using complimentary wireless Internet access. 70-cm flat-screen televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a weekly basis.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Jack & Newell Holiday Apartments, you're just a quick walk from Cairns Esplanade. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool. Built in 2004, this luxury aparthotel has 16 apartments. Enjoy your stay with amenities like free WiFi and a kitchen in each apartment.
  • Each apartment offers a kitchen, a washer/dryer and 2 bathrooms
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance and luggage storage
  • Just a 4-minute walk from Cairns Esplanade and 6 minutes on foot from Reef Fleet Terminal
As a guest of Jack & Newell Holiday Apartments, you'll find an outdoor pool, a terrace, and barbecue grills. WiFi is free in public spaces. The luxury Jack & Newell Holiday Apartments also features tour/ticket assistance and a lift. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Cairns aparthotel is smoke free.

Property amenities

Pool/Spa

  • Outdoor pool
  • Pool loungers

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven

Bedrooms

  • 3 bedrooms
  • Bedsheets provided
  • Rollaway/extra bed: AUD 40 per day

Bathroom

  • 2 private bathrooms
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Living spaces

  • Living room
  • Separate dining area

Entertainment

  • 70-cm flat-screen TV with digital channels

Outdoor areas

  • Barbecue grill
  • Furnished balcony/patio
  • Terrace

Laundry

  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Smoke-free property

Services and conveniences

  • Housekeeping (weekly)
  • Iron/ironing board
  • Luggage storage
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In the city centre
  • Near a train station
  • Near the airport
  • Near the boardwalk/promenade
  • On the waterfront

Things to do

  • Boat tours nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Window guards

General

  • 1 building
  • 16 units
  • Built in 2004
  • Individual decor

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The front desk is open Monday - Friday (8 AM - 5 PM) and Saturday - Sunday (8 AM - 2 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Guests planning to arrive after reception hours must contact the property at least 72 hours before arrival using the information on the booking confirmation.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Cots (infant beds) are available for AUD 25.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 25.0 per day
  • Rollaway bed fee: AUD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Friday: 8 AM - 5 PM
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Jack & Newell Cairns Luxury Apartments
Jack & Newell Luxury Apartments
Jack Newell Apartments
Jack Newell Cairns Luxury
Jack Newell Luxury
Jack Newell Luxury Apartments Cairns
Jack & Newell Apartments
Jack Newell Holiday Apartments
Jack & Newell Holiday Apartments Cairns
Jack & Newell Holiday Apartments Aparthotel
Jack & Newell Holiday Apartments Aparthotel Cairns

Jack & Newell Holiday Apartments Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 213 out of 285 reviews
Rating 8 - Good. 61 out of 285 reviews
Rating 6 - Okay. 9 out of 285 reviews
Rating 4 - Poor. 1 out of 285 reviews
Rating 2 - Terrible. 1 out of 285 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Margrethe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We got the 3bdrm, 3ba unit. Location was so convenient to walk everywhere we needed to go like: close to the daily night market, the pick up location of both Kuranda rail tour and Great Barrier Reef tours, Esplanade lagoon, great food (all under 10mins). So we didn’t need a car. Apt was clean and over all looked newer esp kitchen appliances, dishes and cooking utensils.
Stayed 3 nights in Apr 2025

10/10 Excellent

Melainie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Claire

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

KARLEEN

Travelled with family
Liked: Room comfort
Stayed 6 nights in May 2024

10/10 Excellent

ray

Liked: Cleanliness, property conditions & facilities
Enjoyed our stay
Stayed 3 nights in May 2024

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location and spacious apartment. Staff were welcoming and friendly
Stayed 3 nights in May 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location was ideal. The staff were very helpful and friendly. In general the property was clean and well equipped.
Stayed 3 nights in Apr 2024

10/10 Excellent

matt

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
A wonderful stay in a lovely place. Large spacious apartment & very friendly & helpful staff.
Stayed 4 nights in Mar 2024

8/10 Good

Sheryll

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property manager was great. Full of local knowledge. Friendly and helpful.
Stayed 4 nights in Mar 2024

10/10 Excellent

George

Business traveller, Travelled with group
Well Managed
Stayed 3 nights in Jan 2024

10/10 Excellent

jason

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had a amazing stay here, the view we had was outstanding to say the least. In a good area and near everything you could need for your stay. We will definitely come back and stay in the property again when we are back in Cairns again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was lovely exactly as displayed in pictures right across the road from wharf.
Stayed 5 nights in Oct 2023

10/10 Excellent

Long Sheng

Liked: Cleanliness, property conditions & facilities
Very clean amd comfortable. 5 of us in a 3 bedroom apartment.
Stayed 5 nights in Sep 2023

10/10 Excellent

Katharina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious Appartement. Close to restaurants and fleet reef. Would book again.
Stayed 3 nights in Sep 2023

4/10 Poor

Alan

Travelled with family
Liked: Room comfort

P&O Cruise Views, not Sea Views.

I booked the last few days of my holiday in a sea view apartment as a way to celebrate, prior to leaving for the UK. Sadly, shortly after check-in and admiring the beautiful views, a gigantic P&O cruise docked directly outside the hotel, resulting in my 'sea views' becoming a view of seemed like a block of flats; to top it off, it stank and was noisy if we went out on the balcony. If the fact that the hotel was fronted by the cruise terminal, and that the view from my apartment was very different to what had been advertised ans sold, I would not be making an issues or this, as I simply would have booked alsewhere. This tainted what should have been ending the holiday with a 'bang'. Very disappointed.
Stayed 2 nights in Aug 2023

10/10 Excellent

Hye

Liked: Cleanliness, property conditions & facilities
Great place for family. Clean, well accomodated and good communication
Stayed 2 nights in Aug 2023

8/10 Good

Elliot, Mercer Island

Travelled with family, Travelled with partner
Liked: Cleanliness
Great location, average condition, met our needs well.
Stayed 4 nights in Aug 2023

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was situated in a fantastic location with great views. It was slightly off the main drag and thus a little quieter without being any real distance away. It was a well appointed apartment with all you could want, with comfortable beds
Stayed 3 nights in Jul 2023

10/10 Excellent

Helen

Stayed 3 nights in Jun 2023

10/10 Excellent

Danielle, Kaneohe

Stayed 3 nights in Jun 2023

8/10 Good

Sameer

Travelled with family, Travelled with family and small children
Liked: Cleanliness
The property is uniquely located across the Hemingway brewery and Reef Casino and the View are better than those from the the other hotels on Esplanade i.e the Riley , Hilton etc. The apartment are spacious and the parking is very convenient, My pet peeve was about the internet which was intermittent or for a day or two non existent. Property has Gym which is well equipped for me given my bias towards rowing and swimming pool is big enough but do not expect a lap pool as you see in a hotel property. The noise from hemingway on weekends may filter through until 9:30 pm after which it felt silent. All in all a great appointed property with spacious rooms and great view; if they could fix internet and other issues such as TV antennae in living room not working properly , I would have been saying excellent rather than great.
Stayed 4 nights in Jun 2023

10/10 Excellent

Charles Johannes

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property,while dated, was clean and functioned. The managers were supurb and looked after us very well. The idea place for a break
Stayed 4 nights in May 2023

8/10 Good

Marcarla

Stayed 4 nights in Feb 2023

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place everything was first class, absolutely loved staying there.
Stayed 2 nights in Feb 2023

10/10 Excellent

Zurab

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great: rooms, beds, bathrooms, and so on. I liked everything.
Stayed 3 nights in Feb 2023