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Tru By Hilton Cali Sur

Property class: 2.5

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Photo gallery for Tru By Hilton Cali Sur

Exterior
Standard Room, 2 Single Beds | Hypo-allergenic bedding, down duvets, in-room safe, desk
Reception
Snack bar
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Av Panamericana con Cra 109, Cali, Valle del Cauca
  • Place, Jardin Plaza Shopping Center
    ‪15 min walk‬
  • Place, Pontificia Universidad Javeriana Cali
    ‪20 min walk‬
  • Place, Fundacion Valle del Lili
    ‪3 min drive‬
  • Airport, Cali (CLO-Alfonso Bonilla Aragon Intl.)
    ‪40 min drive‬

Room options

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed | Hypo-allergenic bedding, down duvets, in-room safe, desk

Superior Double Room, 1 King Bed

9.8 out of 10
Exceptional
(6 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed (Roll-In Shower)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Standard Room, 1 Queen Bed (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | Hypo-allergenic bedding, down duvets, in-room safe, desk

Standard Room, 2 Single Beds

  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

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About this property

Tru By Hilton Cali Sur

This smoke-free hotel features a fitness centre, a snack bar/deli and coffee/tea in a common area. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Additionally, a microwave in a common area, a business centre and a 24-hour front desk are on-site. Change of towels is available on request
Tru By Hilton Cali Sur offers 98 air-conditioned accommodations with a safe and an iron/ironing board. Beds feature down duvets. 40-inch LED televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
During your stay at Tru By Hilton Cali Sur, you'll be within walking distance of Fundacion Valle del Lili. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a business centre, convenience store and a lift
  • On-site recreation includes a gym
  • 14 minutes on foot from Jardin Plaza Shopping Center and a 5-minute drive from Fundacion Valle del Lili
  • Pets welcome for a fee
There's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi. There's an onsite business centre. The business-friendly Tru By Hilton Cali Sur also features a fitness centre, coffee/tea in common area, and a corner/local shop. Free self parking is available.

This Cali hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Bathroom emergency pull cord
  • Lever door handles
  • Lift (111 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Magnifying mirror
  • Smooth flooring in room
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 7 floors
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: COP 60000 per pet, per night
  • Weight limit: 18 lb per pet

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: COP 60000 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
Property Registration Number 222126
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Tru By Hilton Cali Sur Cali
Tru By Hilton Cali Sur Hotel
Tru By Hilton Cali Sur Hotel Cali

Tru By Hilton Cali Sur Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 64 out of 94 reviews
Rating 8 - Good. 17 out of 94 reviews
Rating 6 - Okay. 7 out of 94 reviews
Rating 4 - Poor. 1 out of 94 reviews
Rating 2 - Terrible. 5 out of 94 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

John

Liked: Cleanliness, amenities
Nice hotel
Stayed 1 night in Jan 2026

4/10 Poor

Juan

Travelled with family
Pillows are super uncomfortable!!
Stayed 1 night in Dec 2025

10/10 Excellent

Andres

Stayed 3 nights in Dec 2025

10/10 Excellent

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a great time
Stayed 5 nights in Dec 2025

8/10 Good

Rodrigo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very clean and smelled good and the vibe was very Cali! The downside was the coffee because for it being Colombia it should have the best coffee and honestly it was terrible, the breakfast was also not of the highest quality either. The rooms were a bit tight and barely any space to move around specially when you have suitcases with you
Stayed 4 nights in Dec 2025

6/10 Okay

Jesus

Stayed 4 nights in Dec 2025

8/10 Good

WILLIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean, well appointed, and has a great staff. The rooms are clean, but definitely could benefit from a coffee maker. The hotel is a challenge for taxis/ubers as most drivers are unable to locate it, and the traffic around the hotel is discouraging to some of the drivers. The area around the hotel has a some food options which are convenient. The hotel gym is clean and spacious. Was a great stay, the staff are amazing, and I would definitely recommend.
Stayed 7 nights in Nov 2025

8/10 Good

liliana

Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Nov 2025

10/10 Excellent

Catherine

Stayed 6 nights in Nov 2025

8/10 Good

SERGIO

Business traveller
Liked: Staff & service, amenities
No comments
Stayed 3 nights in Oct 2025

8/10 Good

Ramon, Plano

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 1 night in Oct 2025

8/10 Good

Julieta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is comfortable yet small. Room very clean
Stayed 1 night in Oct 2025

10/10 Excellent

Isaac

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel novinho. Funcionários prestativos e uma cama confortável!!
Stayed 3 nights in Oct 2025

10/10 Excellent

Verified traveller

Stayed 4 nights in Sep 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place very convenient location to nearby malls and shopping centers
Stayed 3 nights in Sep 2025

10/10 Excellent

Gildardo

Liked: Cleanliness, staff & service, property conditions & facilities
The personal was very frenly and ready to help with any question . The brekfast was the best breakfast ever.
Stayed 5 nights in Aug 2025

10/10 Excellent

Patricia

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always have had a wonderful experience. From the staff to the service to the food and to the location….we recommend it for anyone coming to Cali Colombia…..We will see them again in December
Stayed 15 nights in Aug 2025

10/10 Excellent

Luis F

Stayed 3 nights in Aug 2025

6/10 Okay

Yvette

Travelled with partner
Liked: Staff & service
The first thing I noticed is that the main lobby to check in smells like food fish. Staff is very friendly. Our room was a bit small for us. My husband is a tall person we felt a little cramped. Our window was facing the noisy street. I liked that around the corner you have places to eat.
Stayed 3 nights in Sep 2025

10/10 Excellent

Neda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Aug 2025

6/10 Okay

juancarlos

Stayed 2 nights in Aug 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, room comfort
Stayed 8 nights in Aug 2025

10/10 Excellent

SHANE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best fresh breakfast buffet! Every employee was very kind and helpful. Downside was the refrigerator...takes too long to cool anything Loved the beds and especially bed linens/covers. The best!
Stayed 7 nights in Aug 2025

10/10 Excellent

Wilmer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and located in a great area.
Stayed 4 nights in Aug 2025

10/10 Excellent

Julieth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena opción, limpio y tranquilo. Buen buffet para el desayuno.
Stayed 6 nights in Aug 2025