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Surya-Pan Hotel Refúgio

3.5 star property

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Exterior
Suíte Bem Estar Premium | 2 bedrooms, minibar, desk, laptop workspace
Premium Room | View from room
Bungalow | 2 bedrooms, minibar, desk, laptop workspace
Front of property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Pool
  • 24/7 front desk
  • Pet-friendly
  • Housekeeping
  • Parking included

Explore the area

Map
Av. Alto da Boa Vista, 1055, Campos do Jordão, SP, 12460000
  • Baden Baden Brewery
    ‪3 min drive‬
  • Campos do Jordão City Gate
    ‪6 min drive‬
  • Tarundu Leisure Center
    ‪7 min drive‬

Room options

View all photos for Suite Equilibrio

Suite Equilibrio | 2 bedrooms, minibar, desk, laptop workspace

Suite Equilibrio

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Suite Equilibrio Premium

Suite Equilibrio Premium | 2 bedrooms, minibar, desk, laptop workspace

Suite Equilibrio Premium

  • 55 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Premium Room

Premium Room | 2 bedrooms, minibar, desk, laptop workspace

Premium Room

  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Standard Suite (Quadruplo)

2 bedrooms, minibar, desk, laptop workspace

Standard Suite (Quadruplo)

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Suite (Triplo)

Standard Suite (Triplo) | 2 bedrooms, minibar, desk, laptop workspace

Standard Suite (Triplo)

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Suíte Bem Estar Premium

Suíte Bem Estar Premium | 2 bedrooms, minibar, desk, laptop workspace

Suíte Bem Estar Premium

  • 70 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Bungalow

Bungalow | 2 bedrooms, minibar, desk, laptop workspace

Bungalow

  • 64 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Suite

2 bedrooms, minibar, desk, laptop workspace

Superior Suite

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Suite Performance (Standard)

2 bedrooms, minibar, desk, laptop workspace

Suite Performance (Standard)

8.0 out of 10
Very good
(2 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suíte Bem Estar

Suíte Bem Estar | 2 bedrooms, minibar, desk, laptop workspace

Suíte Bem Estar

10.0 out of 10
Exceptional
(1 review)
  • 70 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Room Standard

2 bedrooms, minibar, desk, laptop workspace

Room Standard

  • Sleeps 4
  • 2 Single Beds and 1 Double Bed

View all photos for Bungalow with Bathtub

2 bedrooms, minibar, desk, laptop workspace

Bungalow with Bathtub

  • Sleeps 4
  • 2 Single Beds and 1 Double Bed

View all photos for Suite Classic with Garden View

2 bedrooms, minibar, desk, laptop workspace

Suite Classic with Garden View

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Room Superior

2 bedrooms, minibar, desk, laptop workspace

Room Superior

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Quadruple Suite with Garden View

2 bedrooms, minibar, desk, laptop workspace

Quadruple Suite with Garden View

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Triple Suite with internal view

2 bedrooms, minibar, desk, laptop workspace

Triple Suite with internal view

  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Quadruple Suite Premium with Mountain Range View

2 bedrooms, minibar, desk, laptop workspace

Quadruple Suite Premium with Mountain Range View

  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Similar properties

Front of property

La Vita Pousada de Charme

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, (39)
The price is €91
for 1 room
includes taxes & fees
22 Jul - 23 Jul
La Vita Pousada de Charme

About this property

Surya-Pan Hotel Refúgio

Hotel in Campos do Jordão with full-service spa and 24-hour front desk
A full-service spa, an outdoor pool and conference space are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, tour/ticket assistance and wedding services are on-site.
Surya-Pan Hotel Refúgio offers 25 accommodations with fireplaces and minibars. 32-inch LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Campos do Jordão hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
During your stay at Surya-Pan Hotel Refúgio, you're just a quick walk from Boa Vista Palace. Free WiFi in public areas, free self-parking and a full-service spa are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Indulge with massages at the spa
  • Services include tour or ticket assistance, luggage storage and wedding services
  • 7 minutes on foot from Boa Vista Palace and a 3-minute drive from Claudio Santoro Auditorium
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Surya-Pan Hotel Refúgio offers its guests a full-service spa and an outdoor pool. WiFi is free in public spaces. A terrace, tour/ticket assistance, and a garden are also featured at Surya-Pan Hotel Refúgio. Self parking is free.

This 3.5-star Campos do Jordão hotel is smoke free.

Languages

English, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • In-room microwave
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • No lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Microwave
  • Minibar

More

  • Desk
  • Fireplace
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: BRL 100 per pet, per night
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: BRL 100 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Surya Pan
Surya Pan
Surya Pan Wellness
Surya Pan Wellness Campos do Jordao
Surya Pan Wellness Hotel
Surya Pan Wellness Hotel Campos do Jordao
Surya Pan Hotel e Eventos Campos do Jordao
Surya-Pan Hotel Refúgio Campos do Jordao
Surya Pan e Eventos Campos do Jordao
Surya Pan e Eventos
Surya-Pan Refúgio Campos do Jordao
Surya-Pan Refúgio
Surya Pan Hotel Refúgio
Surya-Pan Hotel Refúgio Hotel
Surya-Pan Hotel Refúgio Campos do Jordão
Surya-Pan Hotel Refúgio Hotel Campos do Jordão

Surya-Pan Hotel Refúgio Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 53 out of 131 reviews
Rating 8 - Good. 45 out of 131 reviews
Rating 6 - Okay. 17 out of 131 reviews
Rating 4 - Poor. 6 out of 131 reviews
Rating 2 - Terrible. 10 out of 131 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jairo

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to rest
Stayed 1 night in Mar 2023

10/10 Excellent

Beni

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent choice to get away from the city. Best choise with pets !
Stayed 2 nights in Mar 2022

2/10 Terrible

Bruno Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

TERRIBLE

No hot shower. Cold coffee at breakfast 2nd day there was no coffee at all and attended yelled at me cause She couldn’t do more coffee Simple accommodations, very basic. Supposed to be a 25 dolars /day hotel
Stayed 2 nights in Sep 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
Quarto extremamente gelado. Aquecedor que não funciona. Berço horroroso. Café da manhã com poucas opções A área externa do hotel é absolutamente divina, mas infelizmente a acomodação não acompanha a qualidade.
Stayed 3 nights in Jul 2021

10/10 Excellent

Lais Helena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Já vim ao Suryapan muitas vezes e amamos esse lugar incrível
Stayed 2 nights in Mar 2025

8/10 Good

diego

Liked: Staff & service, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Local incrível para quem tem cachorro

O hotel é lindo, muito bem cuidado com funcionários extremamente receptivos. Café da manhã é ótimo. Os cachorros ficam livres e tem muito espaço para brincar, incluindo uma piscina só para eles. Espero voltar muitas vezes!
Bosque
Stayed 2 nights in Jan 2025

2/10 Terrible

FABIANA C V

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

2/10 Terrible

SILVIA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

SILVIA

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Segunda vez que me hospedo no Surya Pan, e na primeira vez já tive alguns problemas, mas insisti e retornei e desta vez posso dizer que foi a ultima. Uma pena pois o lugar em si é muito lindo mas falta manutenção, fiquei meia hora embrulhada numa toalha esperando a agua do chuveiro esquentar e acabei indo dormir sem banho. Imagina um lugar frio como Campos não ter agua quente para o banho. Tive problemas com a reserva feita diretamente com eles, uma longa história. Pra finalizar a fechadura da minha suite quebrou e ficamos 2 horas pra fora do quarto esperando um chaveiro que veio de Taubaté para resolver o problema. Tenho pena dos funcionários que tem que enfrentar o descaso do proprietário com o hotel. Realmente é pet friendly, mas os tutores que se lixem. O lay out das suites são diferentes então quando compra uma estadia, o que vai encontrar realmente é uma surpresa, e os piores quartos são reservados para as agencias de reservas. E os melhores colocados nas fotos dos sites. Enfim uma pena.
Stayed 3 nights in Aug 2024

10/10 Excellent

Thiemi

Stayed 2 nights in Jul 2024

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Bruna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

10/10 Excellent

DANILO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Divertido e Confortável

Otima opção de hospedagem com a família e principalmente com o pet. Todas as acomodações aceitam pet, as áreas comuns também. Até mesmo dentro do restaurante do café da manhã, porém neste local, o pet deve estar na coleira para evitar confusões. Em todas as outras áreas os pets ficam livres para brincar. O hotel oferece atividades como trilhas e outras coisas também.
Stayed 2 nights in Mar 2024

10/10 Excellent

Eloah

Stayed 4 nights in Feb 2024

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Thiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ana Lucia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

2/10 Terrible

LUIZ E

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Não fique nesse hotel

Decadente, assim está o Hotel que já foi um dos melhores de Campos.... A agua quente não funcionou e demorou um dia para consertar, fiquei sem banho... o Hotel está mal conservado nos mínimos detalhes, abandonado... Fiquei sem banho e sequer me ofereceram algo em troca... Café da manhã abandonado, pouca atenção falta de identificação nos itens, comida fria.... cafe e leite frios....
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness

Frustrante mas agradável para até dois dias.

Estadia abaixo das expectativas. Quaisquer solicitações demoram mais de 2hrs para serem atendidas (gestão caótica e ineficiente), chuveiros com problemas de aquecimento (super gelado ou super quente), privada com funcionamento medíocre. Quarto de bom tamanho, porém aquecedor não é suficiente e você passará frio. Tem mais cachorros do que humanos no hotel.
Stayed 2 nights in Jun 2023

8/10 Good

Marcellus C A

Liked: Staff & service, property conditions & facilities

Hotel pet friendly com contato com a natureza.

Instalações localizadas dentro da mata. Imersão na natureza. Totalmente pet friendly. Trilha guiada, incluindo os cachorros. Porém, os quartos deixam muito a desejar. Na suíte que usamos o misturador do chuveiro não funcionava. Água escaldante ou gelada. Pia minúscula e com altura muito baixa. Quarto enorme, mas o interruptor da luz só existe ao lado da porta, atrás de uma cortina. Sistema de exaustão da lareira não funciona bem. Acendemos e quarto ficou com muita fumaça. Além disso, a madeira de cortesia é mínima. Se precisar repor, tem que pagar à parte. O hotel tem instalações excelentes, mas os quartos precisam urgente de manutenção preventiva.
Stayed 2 nights in Jun 2023

10/10 Excellent

VITOR

Stayed 1 night in Jun 2023

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incrível

O hotel é incrível e a experiência que eles proporcionam com nossos pets é diferente de qualquer outro hotel. Os pets são bem vindos em qualquer área do hotel inteiro e isso foi extremamente importante para a nossa estadia. Os funcionários são sempre muito solicitos e dispostos a ajudar. Agradecimentos especiais ao Zeca que cuidou tão bem da nossa Pandora.
Stayed 3 nights in May 2023

10/10 Excellent

EDMES

Stayed 2 nights in May 2023