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Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun

3.5 star property

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Photo gallery for Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun

Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
Exterior
Building design
Exclusive Studio, Ocean View, Annex Building | Living area | TV, Netflix, streaming services
Terrace/patio

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Kitchen

Explore the area

View in a map
4 Cenzontle Zona Hotelera, Cancun, QROO, 77500
  • Place, Tortuga Beach
    ‪2 min walk‬
  • Place, Cancun Golf Club at Pok Ta Pok
    ‪17 min walk‬
  • Place, Langosta Beach
    ‪19 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

View all photos for Economy Suite, 2 Double Beds, Kitchen

Economy Suite, 2 Double Beds, Kitchen | Living area | TV, Netflix, streaming services

Economy Suite, 2 Double Beds, Kitchen

10.0 out of 10
Exceptional
(7 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Master Suite, 1 King Bed

Master Suite, 1 King Bed | Living area | TV, Netflix, streaming services

Master Suite, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • Lagoon view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Lagoon View

Junior Suite, 1 King Bed, Lagoon View | In-room safe, desk, laptop workspace, soundproofing

Junior Suite, 1 King Bed, Lagoon View

9.8 out of 10
Exceptional
(8 reviews)
  • Lagoon view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 2 Double Beds, Lagoon View

Luxury Suite, 2 Double Beds, Lagoon View | In-room safe, desk, laptop workspace, soundproofing

Luxury Suite, 2 Double Beds, Lagoon View

9.6 out of 10
Exceptional
(4 reviews)
  • Lagoon view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Comfort Studio Suite, 1 King Bed, Kitchen

Comfort Studio Suite, 1 King Bed, Kitchen | In-room safe, desk, laptop workspace, soundproofing

Comfort Studio Suite, 1 King Bed, Kitchen

9.8 out of 10
Exceptional
(12 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 2 Bedrooms, Lagoon View

Superior Suite, 2 Bedrooms, Lagoon View | In-room safe, desk, laptop workspace, soundproofing

Superior Suite, 2 Bedrooms, Lagoon View

8.4 out of 10
Very good
(5 reviews)
  • Lagoon view
  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Exclusive Studio, Ocean View, Annex Building

Exclusive Studio, Ocean View, Annex Building | In-room safe, desk, laptop workspace, soundproofing

Exclusive Studio, Ocean View, Annex Building

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun

An outdoor pool, coffee/tea in a common area and a children's pool are available at this hotel. WiFi in public areas is free. Additionally, concierge services, tour/ticket assistance and a garden are on-site. Housekeeping is available on request.
Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun offers 28 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to furnished balconies. Accommodation at this 3.5-star hotel has kitchenettes with stovetops, microwaves, kitchenware and utensils and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Cancun hotel provides complimentary wireless Internet access. Televisions come with cable channels and Netflix. Housekeeping is provided on request.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun. During your stay, you're just a quick walk from Tortuga Beach. Enjoy features like free WiFi in public areas, plus an outdoor pool and concierge services.
  • Free WiFi
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, multilingual staff and a terrace
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Tortuga Beach and a 2-minute drive from Langosta Beach
Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun offers its guests an outdoor pool and a children's pool. WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's books
  • Children's pool
  • In-room kitchenette
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • No lift

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Netflix
  • Streaming services
  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water
  • Freezer
  • Hob
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Early check-in subject to availability
Late check-in subject to availability
Late check-in fee: USD 29 for check-in between 10:00 PM and 6:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The property charges 3.5 per cent for credit card payments
The front desk is open daily from 8:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee: USD 29 for check-in between 10:00 PM and 6:00 AM
  • Credit card charges are subject to a surcharge of 3.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 8:00 AM - 9:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 02284881
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Tortugas Suites Cancun
Casa Tortugas Boutique Hotel
Casa Tortugas Boutique Suites Hotel
Casa Tortugas Boutique Suites Cancun
Casa Tortugas Boutique Suites Hotel Cancun
Casa Tortugas Boutique Hotel
Casa Tortugas Boutique Suites
Casa Tortugas Boutique Hotel, An Authentic Hidden Gem Hotel
Casa Tortugas Boutique Hotel, An Authentic Hidden Gem Cancun

Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 229 out of 274 reviews
Rating 8 - Good. 28 out of 274 reviews
Rating 6 - Okay. 9 out of 274 reviews
Rating 4 - Poor. 4 out of 274 reviews
Rating 2 - Terrible. 4 out of 274 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Lawrence, Mead

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived to check in Christina and Alejandro went above and beyond to make us feel welcomed and at home. We were provided with information on the localities of stores, the better restaurants, pharmacies, just about anything we might want to go to during our stay. I must add that we stayed at the villa across the main road from the main hotel where we had an ocean view room and were extremely happy with the accommodations. A very large room, kitchenette, and a large shower with water pressure that wish we had at our home. Without question we highly recommend this establishment and should we plan another trip to Cancun there’s no doubt we will book there again. Well done Christina and Alejandro!
Our view
Mornings on the patio
The spacious room
Stayed 5 nights in Nov 2025

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities
Staff were amazing! Chris and her son Alex were spot on and made my wife and I feel like we were home. It has the small homelike feel of and Air BNB with the convenience of a small 20 something room hotel.
Stayed 7 nights in Oct 2025

10/10 Excellent

mark

Travelled with partner
Liked: Cleanliness, amenities
Very nice place. The owners were wonderful in helping us with our needs. Can't wait to come back.
Stayed 4 nights in Oct 2025

10/10 Excellent

Amie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes 💯 complete
Stayed 2 nights in Oct 2025

10/10 Excellent

Maritza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Tortuga Boutique Hotel was definitely the perfect choice! The property was very clean and located in a safe area where I felt comfortable walking around. It’s family-run, and since the owners live on-site, I felt safe and well cared for at all times. The room was spotless, and the view of the lagoon was absolutely amazing. I highly recommend Casa Tortuga if you’re looking for a unique, personal experience outside of the typical all-inclusive resorts.
Stayed 4 nights in Aug 2025

10/10 Excellent

Linda

Liked: Staff & service, property conditions & facilities
Pool was refreshing after a long day of shopping and excursions. Room was perfect for our needs and staff was very attentive and helpful
Stayed 8 nights in Aug 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Amenities
The pool was fantastic. So calm and relaxing. The rooms were spacious and bed very comfortable. Casa Tortugas is a great location to explore Cancun area including a boat to Isla Mujeres is directly across the road from the apartment. We used the recommended airport transfer and that was great also.
Stayed 5 nights in Aug 2025

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place!
Stayed 2 nights in Jul 2025

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great host!
Stayed 5 nights in Jul 2025

6/10 Okay

Amanda

Travelled with group
Disliked: Staff & service
Let’s start with price there are way better places to stay for $150 a night then added on 30 dollars if paying with card even tho booked threw Expedia had to wait in the heat for 30 min for our room after waiting got to the room just to realize it was 90 degrees inside the room with only ac in the bedroom they forgot to take my payment when checking in so deactivated my room key for something they didn’t do on there end would not stay here again and don’t recommend
Stayed 2 nights in Jul 2025

10/10 Excellent

Johann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Juana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was beautiful and the atmosphere was very peaceful and tranquil.
Stayed 4 nights in Jul 2025

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing here, very close to the beach, literally across the street.it was very quiet too and the staff are very friendly and helpful.The view from the pool is amazing, quite relaxing. The bed was very comfortable. Everything was really wonderful.👍
Stayed 5 nights in Jul 2025

10/10 Excellent

Valeriya

Liked: Cleanliness, amenities, property conditions & facilities
Great place!
Stayed 4 nights in Jul 2025

10/10 Excellent

Lillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful. Can't recommend highly enough!
Stayed 2 nights in Jun 2025

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great pool

The place was fantastic everywhere you look. The design the architecture the artwork are all very tasteful. Such a pleasant atmosphere. Spotlessly clean and everything was just so correct. The pool is amazing. The water felt like rainwater enough to swim laps and so pleasant at night Right on the water with a breeze.
Stayed 2 nights in Jul 2025

10/10 Excellent

angella

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Very nice place. Would recommend. Need to just have coffee in the rooms. Have a coffee maker, but no coffee.
Stayed 4 nights in Jun 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place, very nice swimming pool with wonderful views of the lake, no beach but the ferry to Isla mujeres is across the street. The two bedrooms suite is confortable and has wonderful views of the lake day and night. The restaurant at the roof terrace is wonderful and pretty but only serve a limited breakfast menu. The location is perfect to access every where, tour, restaurant, shopping supermarkets. Across the street is the ferry to Isla mujeres. The kitchen utensils are poor do not count with them. Placing a dryer in the room would be a big plus. It is an issue to dry the swimming suits and towel when returning from the beach. II recommend it if your plan is to go for different tours and activities and return in the afternoon to a petty, confortable place with a 24 hours swimming pool with a quiet and beautiful view of the lake and sun set.
Stayed 5 nights in May 2025

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful little hidden gem.
Stayed 3 nights in May 2025

10/10 Excellent

Carlos

Stayed 2 nights in May 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 20 nights in Apr 2025

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, staff very helpful and great access to the ferry
Stayed 2 nights in Apr 2025

10/10 Excellent

Riqiao

Stayed 3 nights in Apr 2025

10/10 Excellent

Robin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique hotel. Beautifully decorated and appointed. Family run boutique hotel. Staff very helpful and friendly. Spectacular view from rooftop restaurant/bar. Lovely garden and infinity pool. Well located.
Stayed 3 nights in Apr 2025