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Cyan Cancun Resort & Spa

Property class: 3.5

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Photo gallery for Cyan Cancun Resort & Spa

Poolside bar
Property video
Massages on the beach
Restaurant
Superior Suite, Sea View | In-room safe, desk, laptop workspace, blackout curtains

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪1 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪3 min drive‬
  • Place, Delfines Beach
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Deluxe Room, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, Sea View

8.0 out of 10
Very good
(76 reviews)
  • Beach view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Quadruple Room, Sea View

7.6 out of 10
Good
(44 reviews)
  • Sea view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Sea View

Superior Suite, Sea View | In-room safe, desk, laptop workspace, blackout curtains

Superior Suite, Sea View

8.0 out of 10
Very good
(29 reviews)
  • Sea view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View | In-room safe, desk, laptop workspace, blackout curtains

Superior Suite, Balcony, Sea View

  • Sea view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout curtains

Studio Suite

7.6 out of 10
Good
(68 reviews)
  • Lagoon view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Cyan Cancun Resort & Spa

When you stay at this beach hotel, you can enjoy umbrellas, sunloungers and free beach club on site.
Cyan Cancun Resort & Spa offers 155 air-conditioned accommodations with a safe and complimentary slippers. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a private beach and an outdoor pool.
Guests can pamper themselves by indulging in the on-site spa services.
Our customers tell us they can't get enough of Cyan Cancun Resort & Spa 's great beach location. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a lift and a terrace
  • On-site recreation includes a private beach
  • Guests have great things to say about the beach and the pool
  • 8 minutes by foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 2-minute drive from Delfines Beach
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with free beach club on site, umbrellas, and sunloungers.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This beach hotel also offers an outdoor pool, a garden and a terrace. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

Cyan Cancun Resort & Spa has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Lift (120 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (120 centimetre high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 2 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Cyan Cancun Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 785 out of 1929 reviews
Rating 8 - Good. 447 out of 1929 reviews
Rating 6 - Okay. 305 out of 1929 reviews
Rating 4 - Poor. 163 out of 1929 reviews
Rating 2 - Terrible. 229 out of 1929 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Kahlil

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
🚨 DO NOT STAY HERE — WORST HOTEL EXPERIENCE OF MY LIFE 🚨 ⭐ 0/5 if that were possible I am writing this review as a serious warning to anyone considering Cyan Cancún Resort. This property is misrepresented online and should not be marketed as a resort — or frankly, as acceptable lodging at all. The most alarming part of our stay was that there were NO accessible electrical outlets in the room. I had to unplug the TV and use my own extension cord just to charge basic devices. That alone should disqualify this hotel from operating. The mini‑fridge did not work — it was hot instead of cold, making it useless and unsafe for storing drinks or food. The curtains and bed pillows were visibly dirty, which immediately raised concerns about cleanliness and hygiene. The bathroom situation was even worse: • Terrible plumbing, causing a persistent foul odor • No shower door at all, so water floods the bathroom every time you shower • The overall smell and condition made the bathroom extremely unpleasant to use Before arrival, the hotel ignored emails and phone calls. During the stay, there was no meaningful front‑desk support to address any of these issues. No urgency, no accountability, no attempt to resolve anything. The conditions were so bad that we checked out after just one night and immediately booked another hotel. We moved to Aloft Cancún, which so much better. This hotel is a scam and if you are considering staying here to save some money DONT!!!
Stayed 5 nights in Jan 2026

10/10 Excellent

Ivoni

Stayed 3 nights in Jan 2026

6/10 Okay

Nitish Kumar

Stayed 5 nights in Jan 2026

8/10 Good

Renee

Travelled with partner
Liked: Cleanliness, amenities
We stayed at Cyan Cancun for 2 nights. We were very surprised how nice the hotel was. Beautiful pool area with a well groomed beach. The staff work hard at keeping the hotel clean. We found the staff helpful and pleasant. Although it is an older hotel that could use some updating the hotel was very clean, restaurant food was okay. I was reluctant to book due to the reviews. Needless to say we were pleasantly surprised how much we enjoyed our stay. We had a room with a king size bed that was very comfortable, the room was very clean. The couch in the room was old and stained. Our room overlooked the beach/pool it was a beautiful view. We would definitely stay there again.
Stayed 2 nights in Jan 2026

6/10 Okay

Miguel

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Old but 3 stars is ok. Pool.amd beaxh are amazing
Stayed 1 night in Jan 2026

8/10 Good

Jorge

Stayed 1 night in Jan 2026

2/10 Terrible

mauricio

Travelled with family
Disliked: Cleanliness, staff & service, amenities
room i pay and extra $3000 pesos to have twi bed cause traveling whit my mother, staff awful and at the ens i payed $177 per night with that ingat an all inclusive hotel! ridiculous! bad food bad everything
Stayed 1 night in Jan 2026

6/10 Okay

Timothy

Travelled with group
Liked: Cleanliness, staff & service
We had no hot water the 24 hours of our stay and they did not seem interested in fixing it. The place is cold at night, so the cold water was not appreciated given the price we price we paid. The restaurant has odd hours. Some of the desk staff are great and some are not. One young woman was the best I have encountered, but one young guy seem disinterested.
Stayed 1 night in Jan 2026

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
Room was roomy, clean and comfortable. Beach and pool were great. Only flaw was the shower: it took 1.5 - 2 minutes to come up to temperature. Minor issue when you think about it.
Stayed 10 nights in Jan 2026

10/10 Excellent

Nadiah

Stayed 2 nights in Jan 2026

6/10 Okay

John

Travelled with partner
Disliked: Property conditions & facilities
The room was ok but the polyster bed sheets were uncomfortable.
Stayed 1 night in Jan 2026

8/10 Good

Josh

Travelled with partner
Liked: Cleanliness, staff & service
Our private hot tub "jacuzzi" was just a very large bathtub that took about an hour to fill up with warm water. None of the jets/buttons did anything, which was pretty disappointing since we did pay extra for it. The view of the ocean from the room was great. The breakfast we ordered off the menu in the restaurant was bland. The pool area is nice, and the location right by the beach was also fantastic. Overall we had a wonderful trip. There are only a couple options for food in the immediate area around the hotel, so if we were to do it again we might stay somewhere else.
Stayed 1 night in Jan 2026

2/10 Terrible

mauricio

Stayed 3 nights in Jan 2026

2/10 Terrible

mauricio

Travelled with family
Disliked: Cleanliness, staff & service, amenities
everything was wrong in this hotel! total scam! never again!!
Stayed 1 night in Jan 2026

8/10 Good

magalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool sitting needs to be change Really easy to go in the city with a car rental or taxi
Stayed 6 nights in Jan 2026

2/10 Terrible

yani

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
My boyfriend and I had a great trip until the 10th day despite the few options this hotel had. On our last day, fees were charged for a "stained" towel. This one had makeup on it that goes off very easily, because I do it myself. Indeed, I have always done this at home and it goes to the washing machine. I also heard a lady next to me say that she too had had expenses, despite the bathroom ceiling that was flowing. I have the impression that this hotel greatly benefits from the fact that we are tourists. He takes advantage of our money and the means that we do not have. It's a shame, because the hotel is beautiful and the security guards are nice however, the people at the reception are the opposite. I think that the cost for a towel is not suitable and especially at the price that the hotel cost. I am very disappointed.
Stayed 10 nights in Jan 2026

10/10 Excellent

Ying

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

10/10 Excellent

Manuel, Vernon

Stayed 1 night in Jan 2026

10/10 Excellent

Christian

Stayed 8 nights in Dec 2025

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Clean great view
Stayed 2 nights in Jan 2026

10/10 Excellent

Katie, Winnipeg

Stayed 1 night in Jan 2026

6/10 Okay

Nguyen Thien Phuoc

Travelled with family
Liked: Cleanliness
Room was okay, spacious bed, clean. Staff was nice and attentive. However, the pictures are not giving Holiday Inn vibe but the real hotel does. Being on a street with bunch of fancy hotel, Cyan has no signs, nothing for new tourists to recognize it. We rented a car and had to drive around for 15 min asking different security staff from neighbor hotel just to find a way in Cyan. Parking lot was small though. Tbh, it fitted the price we paid.
Stayed 1 night in Jan 2026

2/10 Terrible

Viktoriia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Toilet barely working. If you need to flash, it takes at least 15 minutes!! The view was on the parking ( very noisy) spot, but I booked ocean view. They was trying to charge me for 2 coke which I didn’t drink. Overall hotel is old and dirty. Never will be back !!!! Definitely can’t recommend for anyone!!!
Stayed 8 nights in Jan 2026

6/10 Okay

Laurel

Stayed 3 nights in Jan 2026

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
Beautiful room, but some of the policies are strange. Sometimes people need some kind of liquid at night. Juice not even being allowed from outside makes this place a no for the future.
Stayed 1 night in Jan 2026