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Emporio Cancun Optional All Inclusive

4.0 star property

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Photo gallery for Emporio Cancun Optional All Inclusive

On the beach, beach towels
3 restaurants, breakfast, lunch, dinner served; international cuisine
Meeting facility
3 restaurants, breakfast, lunch, dinner served; international cuisine
Aerial view

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

View in a map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    ‪4 min walk‬
  • Delfines Beach
    ‪16 min walk‬
  • Aquaworld
    ‪17 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪19 min drive‬

Room options

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

1 bedroom, in-room safe, iron/ironing board, WiFi

Deluxe Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(23 reviews)
  • 40 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View | View from room

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

8.8 out of 10
Excellent
(30 reviews)
  • 40 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Double Room, Partial Ocean View

1 bedroom, in-room safe, iron/ironing board, WiFi

Deluxe Double Room, Partial Ocean View

8.8 out of 10
Excellent
(98 reviews)
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront | 1 bedroom, in-room safe, iron/ironing board, WiFi

Deluxe Doble Room Oceanfront

8.6 out of 10
Excellent
(32 reviews)
  • 35 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

1 bedroom, in-room safe, iron/ironing board, WiFi

Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

8.4 out of 10
Very good
(26 reviews)
  • 40 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults | 1 bedroom, in-room safe, iron/ironing board, WiFi

Swim up King Oceanfront Only Adults

7.6 out of 10
Good
(14 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults | 1 bedroom, in-room safe, iron/ironing board, WiFi

Swim up Double Oceanfront Only Adults

8.4 out of 10
Very good
(14 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

View from room

Deluxe Double Room

8.2 out of 10
Very good
(47 reviews)
  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Super Saver Non Refundable

Super Saver Non Refundable | 1 bedroom, in-room safe, iron/ironing board, WiFi

Super Saver Non Refundable

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Premium with Ocean View

1 bedroom, in-room safe, iron/ironing board, WiFi

Room Premium with Ocean View

  • 35 sq m
  • Ocean view
  • Sleeps 4

View all photos for Suite Deluxe with Beach View

1 bedroom, in-room safe, iron/ironing board, WiFi

Suite Deluxe with Beach View

  • 40 sq m
  • Beach view
  • Sleeps 3

View all photos for Room Deluxe

1 bedroom, in-room safe, iron/ironing board, WiFi

Room Deluxe

  • 35 sq m
  • Sleeps 4

View all photos for Room Deluxe with Beach View

1 bedroom, in-room safe, iron/ironing board, WiFi

Room Deluxe with Beach View

  • 35 sq m
  • Beach view
  • Sleeps 4

View all photos for Room Deluxe with Partial Sea View

1 bedroom, in-room safe, iron/ironing board, WiFi

Room Deluxe with Partial Sea View

  • 35 sq m
  • Partial sea view
  • Sleeps 4

View all photos for Suite Premium with Ocean View

1 bedroom, in-room safe, iron/ironing board, WiFi

Suite Premium with Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 3

View all photos for Room Standard

1 bedroom, in-room safe, iron/ironing board, WiFi

Room Standard

  • 34 sq m
  • Sleeps 4

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About this property

Emporio Cancun Optional All Inclusive

On beach with outdoor pool, near Iberostar Cancun Golf Course
At Emporio Cancun Optional All Inclusive, hit the beach, dine on-site at CúA Culinary Artisans or enjoy a drink at one of the resort's 2 poolside bars.
Emporio Cancun Optional All Inclusive offers 450 air-conditioned accommodations with a safe and coffee/tea makers. Televisions come with cable channels.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Our customers tell us they can't get enough of Emporio Cancun Optional All Inclusive's great beach location. During your stay, you're just a quick walk from Iberostar Cancun Golf Course. Features include free self-parking, plus 3 restaurants and 2 poolside bars.
  • Free self-parking
  • Enjoy international cuisine with ocean views at CúA Culinary Artisans, one of the property's 3 restaurants
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Splash around at the waterslide or swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, bicycles to rent and a playground
  • Guests have great things to say about the location and the pool
  • 7 minutes by foot from Iberostar Cancun Golf Course and a 4-minute drive from Delfines Beach
Some rates at Emporio Cancun Optional All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Emporio Cancun Optional All Inclusive offers its guests a kids' pool, an outdoor pool, a waterslide, and a 24-hour fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. Public spaces have WiFi for a fee.

Event space at this resort measures 8288 square feet (770 square metres) and includes conference space. Spa services, a terrace, and an arcade/games room are also featured at Emporio Cancun Optional All Inclusive. Limited free parking is available on a first-come, first-served basis.

This 4-star Cancun resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to noon.
CúA Culinary Artisans – Overlooking the ocean, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Bacoli Trattoria – Overlooking the garden, this restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open selected days.
Sunset Grill – Overlooking the ocean, this restaurant only serves lunch. Open selected days.
Legacy Room – On-site sports bar. Open daily.
Room service is available.

All-inclusive details

All-inclusive room rates at Emporio Cancun Optional All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
Dining and beverage availability limited at one or more venues

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 495 for adults and MXN 320 for children
  • 2 poolside bars
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bacoli Trattoria
  • CúA Culinary Artisans
  • Legacy Room
  • Sunset Grill

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • Playground
  • Stereo
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • 8,288 square feet of conference space

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 buildings
  • 9 floors
  • Banquet hall
  • Built in 1983
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 1800

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Emporio Cancun Optional All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 495 for adults and from MXN 320 for children
  • Fee for in-room wireless Internet: MXN 0 per day (rates may vary)
  • Fee for wireless Internet in public areas: MXN 0 per day (rates may vary)
  • Late check-out fee: MXN 1800 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Emporio Cancun Optional All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 929 out of 1912 reviews
Rating 8 - Good. 408 out of 1912 reviews
Rating 6 - Okay. 260 out of 1912 reviews
Rating 4 - Poor. 140 out of 1912 reviews
Rating 2 - Terrible. 175 out of 1912 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Juan Luis

Stayed 5 nights in May 2025

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 6 nights in Jun 2025

2/10 Terrible

Dominick

Travelled with partner
Liked: Property conditions & facilities
I wasn’t aware that I had to pay a fee for room service, it’s always been included with any all-inclusive resort we have stayed at.
Stayed 3 nights in Jun 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

JORGE, Houston

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff was beyond helpful and friendly. Food was 1st class. Drawbacks: lots of stairs and no ramps, which doesn't make it wheelchair accessible. Pool bars close early.
Stayed 5 nights in Jun 2025

6/10 Okay

Jairo

Travelled with family
The hotel is increasing the number of rooms but the service is very bad, from check in, restaurant and service in general!!!
Stayed 1 night in May 2025

6/10 Okay

Jairo

Travelled with family
The hotel is increasing the number of rooms but the service is very bad, from check in, restaurant and service in general!!!
Stayed 2 nights in May 2025

10/10 Excellent

Richard Lynn, Granbury

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how it seemed to have more people from in the county on vacation and less foreigners even though I was a foreigner. Everyone was super nice.
Stayed 3 nights in May 2025

10/10 Excellent

Ruben

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything good
Stayed 4 nights in Apr 2025

4/10 Poor

Ashley

Travelled with partner
Disliked: Amenities, property conditions & facilities
I payed for an ocean view and did not get an ocean view. When I arrived at the property they said I payed for a partial ocean view when I know that’s not what I payed for. Arrived at the hotel at 3:00 didn’t get checked in until 7pm because they had no electricity or water. Most unsatisfactory stay I’ve ever had!
Stayed 5 nights in May 2025

10/10 Excellent

Patricia

Stayed 3 nights in Jun 2025

10/10 Excellent

Sylvia

Liked: Cleanliness, amenities, property conditions & facilities
Traveled alone and enjoyed my stay. The swim up pool was relaxing. Appreciated the extra time given at the resort since I had a late flight. I had to check out but could still use the facilities.
Stayed 3 nights in May 2025

6/10 Okay

Heather

Travelled with family
Disliked: Property conditions & facilities
Emporio staff was nice and helpful but the buildings were outdated and in disrepair. Much construction going on around the property added noise and ruined the views. The restaurant situation was confusing. Some days the upstairs restaurant was open and other days we were redirected to the downstairs restaurant. Doesn’t seem like a big deal but just a pain due to the many many stairs all over the property making any trip confusing. The room clean enough but still outdated and shower was moldy. We requested room’s together and got rooms in two different buildings at the last minute.
Stayed 2 nights in Jun 2025

6/10 Okay

Josh

Travelled with partner
Liked: Cleanliness
Room is too hot. AC limited to 22°C but the room never reached past 23.5°C. Woke up in the middle of the night with the room temp at 24.5°C even though the AC was on at 22°C. The room also smelled like mildew. At first the pillows were a little moist but after room service changed the sheets and pillow cases they were dry. But the room still smelled the same. If you have all inclusive you do have access to the dining halls, and the restaurants you need reservations for. Most of it is included unless you get something out of their all inclusive menu. Buffet dining halls has basically the same stuff every day with little variations. If you're enjoying the pool they do have an area set up to get food without having to go inside a building. The alcohol is completely watered down. Even when they pour doubles. Shots of tequila burned like tequila but it didn't really have an effect like it should. It's all inclusive so you can drink as much as you want. Coconuts that grow right there on the trees they charge $10 usd for 1 and isn't included in all inclusive. Booked 8 nights and after 5 nights we were ready to leave. The walk to the dining halls are treacherous through the blazing sun and up multiple sets of stairs with no shade. Bring your own sun screen and after sun aloe vera if you plan on enjoying the pool, beach, jacuzzi, etc because the sun is ferocious. But do enjoy your stay it's vacation after all.
Stayed 8 nights in May 2025

8/10 Good

Russell

Stayed 5 nights in May 2025

6/10 Okay

Alfredo

Stayed 7 nights in May 2025

10/10 Excellent

Jorge Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the beautiful beach view from our balcony as well as from the dining locations. Many things to relax available to us theougout the hotel.
Stayed 5 nights in May 2025

10/10 Excellent

Agnieszka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 4 nights in May 2025

10/10 Excellent

mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was the beach
Stayed 7 nights in May 2025

6/10 Okay

Itzel

Travelled with family
Liked: Cleanliness, amenities
Lounge area by infinity pool
Stayed 3 nights in May 2025

4/10 Poor

Ms. Ashton

Travelled with partner
Disliked: Staff & service, amenities
We were informed that our room would be ready. And we would follow up every 30-45mins since we had arrived in Mexico at 10am.. we weeent checked in until after 6. Room was beautiful but if people are supposed to check out at 12 and you are aware that the new hotel guests were already there why would it take several hours to clean up the room. Service from staff and Management was terrible. We checked out and went to the Hyatt.
The view from by the restaurant where we had to sit due to not being able to have access to our room.
Stayed 1 night in May 2025

4/10 Poor

Philica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I paid for my room in advance (a specific room type) and still got there for them to tell me they sold it. That dampered my entire vacation. No resolution was made And now here i am still waiting on my refund. My money was taken swiftly now i cant get it back. Unacceptable.
Stayed 4 nights in May 2025

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very big place, I loved everything!!
Stayed 5 nights in May 2025

4/10 Poor

James

Stayed 5 nights in May 2025

8/10 Good

Bryan

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025