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Excellence Riviera Cancun - Adults Only All Inclusive

Property class: 5 and above
VIP Access

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Photo gallery for Excellence Riviera Cancun - Adults Only All Inclusive

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Front of property
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Theatre show

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Spa
  • Parking included

Explore the area

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Carr. Federal 307 Chet-Pto. Juarez, Km 324 - 342, Mza. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪2 min walk‬
  • Place, Puerto Morelos Beach
    ‪8 min walk‬
  • Place, Crococun Zoo
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

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Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

8.0 out of 10
Very good
(5 reviews)
  • Ocean view
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story Rooftop Terrace Suite Spa or Pool View

View from room

Two-Story Rooftop Terrace Suite Spa or Pool View

10.0 out of 10
Exceptional
(13 reviews)
  • Resort view
  • 98 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Pool View

Premium bedding, pillow-top beds, free minibar, in-room safe

Excellence Club Junior Suite Pool View

10.0 out of 10
Exceptional
(11 reviews)
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

View from room

Excellence Club Junior Swim Up Suite Pool View

10.0 out of 10
Exceptional
(6 reviews)
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Free Upgrade To Junior Suite Ocean View

Premium bedding, pillow-top beds, free minibar, in-room safe

Free Upgrade To Junior Suite Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Free Upgrade To Two-Story Rooftop Terrace Suite Spa or Pool View

View from room

Free Upgrade To Two-Story Rooftop Terrace Suite Spa or Pool View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Free Upgrade To Excellence Club Junior Suite Pool View

Premium bedding, pillow-top beds, free minibar, in-room safe

Free Upgrade To Excellence Club Junior Suite Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Spa or Pool View

Premium bedding, pillow-top beds, free minibar, in-room safe

Junior Suite Spa or Pool View

9.4 out of 10
Exceptional
(168 reviews)
  • Garden view
  • 62 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim-Up Suite Spa or Pool View

View from room

Junior Swim-Up Suite Spa or Pool View

9.8 out of 10
Exceptional
(42 reviews)
  • 62 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean View

Premium bedding, pillow-top beds, free minibar, in-room safe

Junior Suite Ocean View

9.0 out of 10
Wonderful
(14 reviews)
  • Ocean view
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean Front

Premium bedding, pillow-top beds, free minibar, in-room safe

Excellence Club Junior Suite Ocean Front

9.6 out of 10
Exceptional
(16 reviews)
  • Ocean view
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim-Up Ocean View

View from room

Excellence Club Junior Swim-Up Ocean View

8.6 out of 10
Excellent
(10 reviews)
  • Ocean view
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Excellence Riviera Cancun - Adults Only All Inclusive

Catch some rays on Excellence Riviera Cancun - Adults Only All Inclusive's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 12 restaurants.
Excellence Riviera Cancun - Adults Only All Inclusive offers 440 accommodations with free minibar items and minibars. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes along with free international calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

6 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a private beach, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

MIILE SPA has 14 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Our customers tell us they can't get enough of Excellence Riviera Cancun - Adults Only All Inclusive's great beach location. During your stay, you're just a quick walk from Puerto Morelos Beach. You'll find features such as free WiFi in public areas and free self-parking, plus 6 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at The Kitchen Table, one of the property's 12 restaurants and 12 bars/lounges
  • Take a swim in the 6 outdoor pools or soak in the hot tub
  • Treat yourself to manicures and pedicures, massages or body treatments at MIILE SPA
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a private beach, a 24-hour gym and a steam room
  • Guests have great things to say about the helpful staff and the pool
  • Just a 4-minute drive from Puerto Morelos Beach and 8 minutes from Puerto Morelos Town Square
  • Airport shuttle service available for a fee
Excellence Riviera Cancun - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply step outside to unwind on the property's beach. At Excellence Riviera Cancun - Adults Only All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 12 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 12 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a 24-hour fitness centre, a hot tub and a steam room. Self parking is free.

Smoking is allowed in designated areas at this 5-star Puerto Morelos property.

The Kitchen Table – This buffet restaurant specialises in international cuisine and serves breakfast and lunch.
Agave – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Spice – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Chez Isabelle – This restaurant specialises in French cuisine and only serves dinner. Open daily.
Basmati – This restaurant specialises in Indian cuisine and only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling

Land activities

Cycling
Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 12 bars/lounges
  • 12 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agave
  • Basmati
  • Chez Isabelle
  • Spice
  • The Kitchen Table

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Beach volleyball
  • Fishing
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Kayaking
  • Pilates classes
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 104,410 square feet of conference space
  • 4 meeting rooms

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • On a private beach
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (110 centimetre high)

More

  • 4 floors
  • 9 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Excellence Riviera Cancun - Adults Only All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3413.73 per vehicle (return, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
No shows require payment in full, including taxes and service fee.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Excellence Riviera Cancun Adults Only Puerto Morelos
Excellence Riviera Cancun Adults All Inclusive Puerto Morelos
Excellence Riviera Cancun Adults Puerto Morelos
Excellence Riviera Cancun Adults
Excellence Riviera Cancun Adults Only All Inclusive
Excellence Riviera Cancun Adults All Inclusive
Excellence Riviera Cancun Adu
Excellence Riviera Cancun Adults Only All Inclusive

Excellence Riviera Cancun - Adults Only All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1684 out of 2186 reviews
Rating 8 - Good. 299 out of 2186 reviews
Rating 6 - Okay. 131 out of 2186 reviews
Rating 4 - Poor. 32 out of 2186 reviews
Rating 2 - Terrible. 40 out of 2186 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jamie M.

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay at this all inclusive adults only resort. Staff were great. Food was excellent. Place was clean!!!! We would go again!!! We booked through a third party but if you book directly through the girl they offer complimentary shuttle service.
Stayed 4 nights in Jan 2026

6/10 Okay

Charles, Lees Summit

Liked: Cleanliness, staff & service
Food was great but overall property needs to be updated/get with the times with technology.
Stayed 9 nights in Dec 2025

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities
This was really a nice property, but there were just a few things that are keeping it from being excellent. It’s starting to get a little rundown and as you can see from my photos the rooms had some maintenance and sloppy repair issues. The service at the restaurants and bars was excellent. The people were friendly and the food was very good. The pools were very cold and even the heated one could’ve been a little bit warmer. The hot tubs were warm tubs. They weren’t very hot. The resort was extremely clean so no issues there. It is just starting to show its age ( no usb ports in rooms for example). If you want great service, stay here. If you want a more modern experience, I’d suggest you stay elsewhere.
Stayed 7 nights in Jan 2026

10/10 Excellent

Andrea L

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is super friendly and helpful. Many different pools with lots of chairs. Clean beach with tons of chairs. Great food options.
Stayed 4 nights in Jan 2026

10/10 Excellent

Emily

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and variety was excellent, better than most other similar resorts I’ve experienced, and definitely the highlight of the trip for me. We particularly liked the seafood, Indian, and French. The room was larger than expected and we enjoyed the tub and large shower. The pool was quite cold this time of year, and though one area was heated, it did not ever seem to reach a comfortable temperature, so we did not spend much time in the water unfortunately. We sought out the hot tub areas but those were not too much warmer. The drinks by the pool were quite watered down which got old by the second day. Otherwise the drinks at other locations were much better so we usually sought these out in the afternoons and evenings, particularly the martini bar before dinner. I appreciated the custom drink menu at each bar, and enjoyed trying out different drinks at each. We were quite disappointed with the quality of the drinks at the coffee shop in particular, as we are big coffee drinkers, though we did still keep going back and trying new options each day and appreciated the coffee shop staff. The resort staff were a pleasure universally and I thought they struck a good balance between professional and friendly—they seemed well engaged and attentive to guest needs but I didn’t experience any forced / inauthentic social exchanges that are sometimes the norm at other resorts.
Stayed 5 nights in Jan 2026

2/10 Terrible

Marciano

Stayed 6 nights in Jan 2026

6/10 Okay

Amanda

Travelled with family
Liked: Staff & service
Staff and entertainment was great! Food was not!
Stayed 7 nights in Jan 2026

10/10 Excellent

Deanna

Liked: Cleanliness, amenities, property conditions & facilities
I don’t usually stay at resorts when I travel, but we decided to do a low-key week and we had an amazing time at excellence Riviera Cancun. Everybody that worked there was really nice to us. The food was amazing, the facilities and the grounds were clean and beautiful! I just I only have good things to say about this place. If you want a nice trip you want to relax and have a great time this is you place! As an added bonus, it’s child free which means no kids running around quiet nice grounds. It’s just a perfect holiday experience.
Stayed 7 nights in Jan 2026

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had several issues in the room but we’re handled very promptly. The only disappointing fact was we were in a terrace suite with a beautiful small rooftop pool . A very nice sweet very spacious but we were woken up at 6:30 every day (7 day stay) in the morning with tractors cleaning the beach from the seaweed. Paying top dollars to be woken up at 6:30am is a little rough to accept. Especially if you’re on vacation. Unfortunately,there was nothing the Hotel could do for us. Avoid building 9 , it’s located right next to a road between two properties. Not exactly how you expected to spend your vacation. I still hear the beeping sound. Housekeeping was amazing.👍
Sunrise
Sunrise
Sunset from the rooftop
Sunset from the rooftop/private pool deck.
Stayed 7 nights in Jan 2026

10/10 Excellent

Yagnesh

Stayed 6 nights in Jan 2026

10/10 Excellent

Mei

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I had an absolutely wonderful stay at Excellence Riviera Cancun. The staff were incredibly warm, attentive, and professional, making me feel truly welcomed throughout my stay. The resort itself is beautiful, peaceful, and very comfortable—an ideal place to relax and unwind. This vacation was unforgettable, and I look forward to coming back again!
Stayed 3 nights in Jan 2026

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2026

10/10 Excellent

Victoria C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!! Pools and beaches were clean. Staff was amazing. No complaints. They were timely and organized. Paid great attention to detail. Great food!! However, I do think they could sanitize the rooms a little better. The phone had a weird smell, hot tub in the room seemed like it needed a better cleaning and the mattress had stains under the sheets.
Stayed 5 nights in Jan 2026

10/10 Excellent

Sidharth, ST BRUNO

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The Excellence Riviera Cancun truly exceeded every expectation. From the moment we arrived, everything was seamless and first-class, including the excellent transportation to and from the airport. The resort itself is stunning—immaculate grounds, a beautiful expansive beach, and pools that are both lively and relaxing depending on what you’re in the mood for. The variety and quality of the restaurants are outstanding; every meal felt like a special experience, with incredible food, atmosphere, and service across the board. What truly sets this resort apart, though, is the staff. Every single person we encountered was warm, attentive, professional, and genuinely caring. They go out of their way to make you feel welcomed, remembered, and taken care of, and it makes a huge difference. This place is luxury, comfort, and hospitality done right, and I can’t recommend it highly enough. Special thanks to: Itamar - the best of the best (thank you for the gift) Carlos - SeasonsTours airport driver Mariela at the Club Lounge reception Matilde Yessenia (Cafe) Miguel at the bar Edy Julian Edson Moises (pool bar) Jorge Felipe Doctors Daniela and Luis
Stayed 7 nights in Dec 2025

10/10 Excellent

Karina Pui Sze

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful experience!!!
Stayed 5 nights in Dec 2025

8/10 Good

Dione Louise

Stayed 9 nights in Dec 2025

10/10 Excellent

Brenda Jo

Stayed 6 nights in Jan 2026

10/10 Excellent

Tracy Ann, Mora

Liked: Cleanliness, amenities
Excellent service
Stayed 5 nights in Jan 2026

10/10 Excellent

Rebecca

Stayed 5 nights in Dec 2025

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
G
Stayed 5 nights in Dec 2025

10/10 Excellent

Shawnee Aline

Stayed 5 nights in Dec 2025

10/10 Excellent

Olivia Adele

Stayed 5 nights in Dec 2025

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities
Yes!
Stayed 7 nights in Dec 2025

8/10 Good

Hui Zhou

Liked: Cleanliness, property conditions & facilities
Okay
Stayed 3 nights in Dec 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch resort , I would definitely recommend this resort to anyone.
Stayed 4 nights in Jan 2026

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