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Four Points by Sheraton Cancun Centro

4.0 star property

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Photo gallery for Four Points by Sheraton Cancun Centro

Junior Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk
Banquet hall
Steam room
2 restaurants; breakfast, lunch, dinner and brunch served
Property amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Air-conditioning
  • Gym

Explore the area

View in a map
Avenida Tulum, MZ 1, Lote 2, SM 12, Cancun, QROO, 77500
  • Place, Dubai Palace Casino
    ‪8 min walk‬
  • Place, Plaza Las Americas
    ‪13 min walk‬
  • Place, Royal Yak Casino and Sports Book
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

View all photos for Traditional Room, 2 Queen Beds, City View

Premium bedding, minibar, in-room safe, desk

Traditional Room, 2 Queen Beds, City View

8.8 out of 10
Excellent
(23 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Traditional Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Traditional Room, 1 King Bed

8.6 out of 10
Excellent
(34 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 2 Queen Beds, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

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About this property

Four Points by Sheraton Cancun Centro

This smoke-free hotel features 2 restaurants, an outdoor pool and 2 bars/lounges. Wired Internet in public areas is free. Additionally, a 24-hour fitness centre, a poolside bar and a snack bar/deli are on-site. Housekeeping is available on request.
Four Points by Sheraton Cancun Centro offers 112 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. 42-inch LED televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Cancun hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Four Points by Sheraton Cancun Centro. During your stay, you're just a quick walk from Galenia Hospital. Features include free wired Internet, plus 2 restaurants and 2 bars.
  • Free wired Internet
  • Enjoy international cuisine at The Eatery Bistro, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Just a 2-minute drive from Plaza Las Americas and 13 minutes from Cancun Convention Center
  • Cats and dogs welcome for a fee
Four Points by Sheraton Cancun Centro offers its guests an outdoor pool, a sauna, and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and wired Internet is free in public spaces.

Business amenities include a 24-hour business centre and 5 meeting rooms. Event space at this hotel measures 2121 square feet (197 square metres) and includes a conference centre. A rooftop terrace, a library, and multilingual staff are also featured at the business-friendly Four Points by Sheraton Cancun Centro.

This 4-star Cancun hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11:30 AM.
The Eatery Bistro – This family restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Toastina Sports Bar – This sports bar specialises in American cuisine and serves lunch, dinner and light fare. Happy hour is offered. Open daily.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 350 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • The Eatery Bistro
  • Toastina Sports Bar

Things to do

  • 24-hour gym
  • Art gallery
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Computer station
  • Conference centre (2,121 square foot of space)

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Traditional architecture
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 350 per accommodation, per night, plus a one-time cleaning fee of MXN 50
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 350 per person
  • Pet fee: MXN 350 per accommodation, per night plus a one-off MXN 50 cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8 AM to 8 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Four Points Sheraton Cancun Centro Hotel
Four Points Sheraton Centro Hotel
Four Points Sheraton Cancun Centro
Four Points Sheraton Centro
Four Points by Sheraton Cancun Centro Hotel
Four Points by Sheraton Cancun Centro Cancun
Four Points by Sheraton Cancun Centro Hotel Cancun

Four Points by Sheraton Cancun Centro Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 450 out of 822 reviews
Rating 8 - Good. 235 out of 822 reviews
Rating 6 - Okay. 65 out of 822 reviews
Rating 4 - Poor. 40 out of 822 reviews
Rating 2 - Terrible. 32 out of 822 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Guray

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, and the staff were friendly and helpful
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and staff
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Lori

Liked: Cleanliness, amenities
The staff at check in was very friendly. The room was very clean.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Great Location to get AWAY$$!!!
Stayed 1 night in Aug 2025
Verified

8/10 Good

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and pet friendly
Stayed 1 night in Aug 2025
Verified

8/10 Good

Moira K

Liked: Cleanliness, staff & service, property conditions & facilities
We stay at Four Points for a few days every year before heading further south. Close to major shopping needs-Costco, Chedraui etc. Underground secure parking is nice to have. Room had a few issues-TV didn’t work but was addressed quickly. Very few towels provided so had to request more, but this was also dealt with promptly. Overall a comfortable stay.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff, good breakfast and dinner. Need to have car to move around
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Marie Kimberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐️⭐️⭐️⭐️⭐️ This hotel was incredibly convenient and easy to get to. Check-in was quick and smooth, and the rooms were amazing—very clean, comfortable, and perfect for resting. We stayed here the night after my husband had a procedure at the hospital connected to the hotel, and the location made everything so much easier during a stressful time. Being able to walk back and forth was such a relief. It’s also close to the mall if you have some time to get out and explore. The bistro and restaurant attached to the hotel were great—fairly priced and super convenient if you don’t feel like going anywhere. Overall, a really comfortable and stress-free stay. We would absolutely stay here again.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay great hotel.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Samira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay
Stayed 1 night in Apr 2024
Verified

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Gloria Falcao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet is great with a lot of options, fresh and tasty. The staff speaks English very well and are thoughtful. Being connected to the hospital next door is a plus. The roof terrace with exercise room is very nice.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, close to the airport and dining options.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and overall amazing stay!
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Capri

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel & Wonderful staff.
Stayed 2 nights in Aug 2024
Verified

8/10 Good

A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food in the hotel needs to be better but other than that the hotel was great. Wonderful place
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and very clean hotel.
Stayed 7 nights in Feb 2024
Verified

6/10 Okay

Md Mostafa

Liked: Property conditions & facilities
Disliked: Staff & service
No shops nearby.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Betty

Liked: Amenities
Good services, nice hotel
Stayed 7 nights in Feb 2024
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always enjoy staying here before an early flight out of Cancun.
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, beautiful rooms and pool area is wonderful.
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location at a great price!
Stayed 4 nights in Mar 2023
Verified

10/10 Excellent

Randy

Liked: Property conditions & facilities
Entire property was clean and well kept up. Excellent staff and enjoyable dining.
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Kaddijatou

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent news place
Stayed 3 nights in Feb 2025