Kempinski Hotel Cancún

VIP Access

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Where to?

Dates

September 2025

October 2025

On the beach, white sand, beach cabanas, sun-loungers

1 bedroom, premium bedding, down duvets, minibar

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Pool
Bar
All-inclusive
Hot tub
Room service

Explore the area

Retorno del Rey No. 36, Cancun, QROO, 77500

Aquaworld
‪16 min walk‬
La Isla Shopping Mall
‪3 min drive‬
Delfines Beach
‪5 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪22 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Suite (Seafront)

82 sq m
1 bedroom
Sea view
Sleeps 3
1 King Bed

Club Double Room (Seaside)

Exceptional

41 sq m
Partial sea view
Sleeps 4
2 Double Beds

Club Room, 1 King Bed (Seaside)

Exceptional

41 sq m
Partial sea view
Sleeps 3
1 King Bed

Club Suite (Seafront)

82 sq m
1 bedroom
Partial sea view
Sleeps 3
1 King Bed

Deluxe Double Room (Seafront)

Wonderful

41 sq m
Sea view
Sleeps 4
2 Double Beds

Panoramic Suite

82 sq m
1 bedroom
Sea view
Sleeps 3
1 King Bed

Presidential Suite

229 sq m
1 bedroom
Sea view
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed (Seaside)

Exceptional

41 sq m
1 bedroom
Sea view
Sleeps 3
1 King Bed

Club Room, 1 King Bed (Club Seafront)

Exceptional

41 sq m
Partial sea view
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed (Seafront)

Exceptional

41 sq m
Sea view
Sleeps 3
1 King Bed

Deluxe Double Room (Seaside)

Very good

41 sq m
Sea view
Sleeps 4
2 Double Beds

Club Double Room (Seafront)

41 sq m
Sea view
Sleeps 4
2 Double Beds

Suite (The Saasil)

177 sq m
3 bedrooms
Beach view
Sleeps 6
3 King Beds

Club Suite (Seaside)

82 sq m
1 bedroom
Partial sea view
Sleeps 3
1 King Bed

Suite (Seaside)

Exceptional

82 sq m
1 bedroom
Partial sea view
Sleeps 3
1 King Bed

Similar properties

Pool
Breakfast included
All-inclusive
Spa

includes taxes & fees

17 Sept - 18 Sept

About this property

Kempinski Hotel Cancún

Luxury resort on the beach, with 2 outdoor pools

Catch some rays at the beach or spend the day relaxing at Kempinski Hotel Cancún's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants.

Kempinski Hotel Cancún offers 363 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Beds feature down duvets and premium bedding. 42-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include espresso makers and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in January 2023.

An outdoor tennis court and a health club are featured at the resort. 2 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Kayantá Spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of Kempinski Hotel Cancún's great beach location. During your stay, you'll be connected to a shopping centre and just a quick walk from Ballenas Beach. Enjoy features like free WiFi in public areas, plus 2 outdoor pools and 6 restaurants.

Free Wi-Fi (speed: 50+ Mbps)
For dining with pool views, stop by The Club Grill, one of the property's 6 restaurants and 2 bars/lounges
Buffet breakfast served daily for a fee
Take a swim in the 2 outdoor pools or soak in the hot tub
Treat yourself to hot stone massages, body wraps or manicures and pedicures at Kayantá Spa
Services include babysitting, a children's club and a lifeguard on-site
On-site recreation includes an outdoor tennis court, a gym and a steam room
Guests have great things to say about the overall condition of the property and the beach
11 minutes by foot from Luxury Avenue Shopping Mall and a 2-minute drive from Aquaworld
Airport shuttle service available for a fee

Some rates at Kempinski Hotel Cancún are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with free beach club on site and cabanas (surcharge). At Kempinski Hotel Cancún, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Belle Époque resort also offers a children's club, outdoor tennis courts and a health club.

This 5-star Cancun resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:30 AM.

The Club Grill – Overlooking the pool, this fine-dining restaurant only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fantino – Overlooking the ocean, this fine-dining restaurant only serves dinner. A children's menu is available. Open selected days.

Casitas – This beach restaurant specialises in seafood and only serves dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.

The Caribe Bar &Grill – This beachfront restaurant serves brunch and lunch. Open daily.

El Café Mexicano – This beachfront family restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.

24-hour room service is available.

All-inclusive details

All-inclusive room rates at Kempinski Hotel Cancún are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks and beverages included

In-room minibar (all beverages included)

In-room liquor dispensers

Meals and beverages at companion properties

Dining availability limited at one or more venues

Gourmet or à la carte dining limited to 3 meals per stay

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle at scheduled times and on request for a surcharge
Limo/town car service
Limited on-site parking
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children
2 bars/lounges
6 restaurants
A beach bar
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Couples/private dining
Private picnics

Restaurants on site

Casitas
El Café Mexicano
Fantino
The Caribe Bar &Grill
The Club Grill

Things to do

2 outdoor pools
Art gallery
Children's club
Designer stores
Fitness classes
Free beach club
Full-service spa
Health club
Hot tub
Outdoor tennis court
Piano
Pickleball
Pilates classes
Playground
Sauna
Shopping
Steam room
Tennis lessons
TV in common areas
Yoga classes

Family friendly

2 outdoor pools
Children's club (surcharge)
In-room babysitting
Laundry facilities
Lifeguards on site
Playground
Rollaway/extra bed (surcharge)
Stroller
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Guidebooks
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

8 meeting rooms
Computer station
Conference centre (290,625 square foot of space)

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach towels
Beach umbrellas
Free pool cabanas
Garden
In a nature reserve
On the bay
On the beach
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

8 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Mud bath
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
6 accessible parking spaces
Accessible airport shuttle
Area rugs in public areas
Assistive listening devices in meeting rooms
Front entrance ramp
Grab bar near toilet (99 centimetre high)
Hardwood flooring in public areas
Height-adjustable showerhead
Lift (152 centimetre wide door)
Low-height door lock
Low-height electrical sockets in bathroom
Smooth flooring in public areas
Thin carpet in public areas
Transfer shower
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-width doorways (152 centimetre wide)

1 building
9 floors
Ballroom
Banquet hall
Belle Époque architecture
Built in 1993
Comprehensive food waste policy
Lifeguards
Reception hall
Renovated guestrooms - January 2023
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Down comforter
Hypo-allergenic bedding
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Deep soaking bathtub
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels provided

Entertainment

42-inch LCD TV with cable channels
IPod dock
Pay films

Food and drink

24-hour room service
Champagne service
Espresso maker
Meal delivery service
Minibar
Restaurant dining guides

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Heating
Iron/ironing board
Laptop workspace
Mobile key entry
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for USD 50.0 per night.

Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: USD 4.25 per accommodation, per night
Resort fee: USD 58 per accommodation, per night

The resort fee includes:

Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately USD 48.50 for adults and from USD 48.50 for children
Airport shuttle fee: USD 200 per vehicle (return, maximum occupancy 7)
Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Kempinski Hotel Cancún offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Kempinski Hotel Cancún Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Susan

11 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 4 nights in Jun 2025

10/10 Excellent

Charla

10 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 3 nights in Jun 2025

10/10 Excellent

Austin

9 Jun 2025

Stayed 2 nights in Jun 2025

10/10 Excellent

Helen

Travelled with partner

5 Jun 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fantastic property. Lovely room. Hotel is right on the beach with a great pool area. Great breakfast

Stayed 1 night in Feb 2025

10/10 Excellent

Mohammed

3 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Located right in the hotel zone. Great customer service. Nice and clean.

Stayed 7 nights in Apr 2025

8/10 Good

Christopher

3 Jun 2025

Stayed 3 nights in May 2025

10/10 Excellent

dan

2 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Stayed 4 nights in May 2025

10/10 Excellent

Christopher

27 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent choice

Stayed 1 night in May 2025

6/10 Okay

ARTIUM

Travelled with family

22 May 2025

Liked: Cleanliness, staff & service, room comfort

Great service and beach but not worth the money

Overall experience was average. The price we paid wasn’t worth the money. The hotel is a bit outdated and needs a hefty lift in the amenities side. The room was old and the windows were with smudges, the drawers besides the bad and the TV had some kind of bugs inside. The breakfast can be better with a more vast variety of food (I am comparing to the same amount of money in a resort breakfast in playa del carmen we paid - you get a check every meal). The service is amazing, the beach as well, though a thorough cleaning is needed when there are algae in the sea. The staff is very welcoming, polite and attentive to all needs.

Stayed 3 nights in May 2025

8/10 Good

Gerhard

Travelled with partner

21 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The property was very good and the staff, with some notable exceptions, were extremely friendly and professional. The front desk staff left a lot to be desired. We posed several questions and never received any replies, or wholly inadequate and unresponsive ones. Food options were EXTEREMLY limited, and not worth the charges. By the end of our 15 day stay I could recount the precise order and contents of the breakfast "buffet", and the so-called Sunday brunch simply added one or two items. I highly recommend that the property consider having more varied options, including a dinner buffet (more varied than the breakfast buffet, hopefully) and that two "high end" restaurants, both of which were almost completely devoid of patrons most nights, are a waste of space. Finally, in an age of high speed internet and satellite TV options, the internet in our room was abysmal. We asked for some attention to this, as my wife is a digital artist and needed functioning high speed internet to work, but the response was deafening in its silence. As for TV, which we only accessed in the evening for a few hours, the guide was not in anyway connected to the actual channels, and watching Mexican wrestling, second or third division soccer, or ancient NFL reruns, was a disappointment and quite laughable. My wife and I have travelled extensively throughout the world and stayed at Hotels with the same claim to luxury as this one. The amount we spent here was not close to worth our dollars.

Stayed 15 nights in May 2025

10/10 Excellent

Bruno

21 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in May 2025

10/10 Excellent

Christopher, toronto

17 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great property and lovely staff! (Reuben the concierge was excellent). Highly recommend.

Stayed 3 nights in May 2025

10/10 Excellent

Melvin

Travelled with family and small children

15 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I have been in Cancun and this is my first time that I felt very comfortable, the service and staff was excellent, the property is well maintained. The amenities were top-notch, and every detail seemed to be thoughtfully considered. The location was perfect, with easy access to the beach and local attractions. Each morning, I enjoyed a delicious breakfast that set the tone for a fantastic day. The staff went above and beyond to ensure that all my needs were met, making my stay truly memorable. I can't wait to return and experience the same exceptional hospitality again.

Stayed 2 nights in May 2025

10/10 Excellent

Eder, Naples

7 May 2025

Stayed 3 nights in Apr 2025

10/10 Excellent

Cristina

Travelled with family

7 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel

Stayed 2 nights in May 2025

10/10 Excellent

mathew, redfern

7 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

lovely grand old school hotel, the staff were exceptionally friendly and helpful. great pool and gym. beautiful lobby. the rooms and decor in other areas are elegant but perhaps starting to look a little dated and tired. It would be spectacular with a more contemporary refurb. the restaurants onsite are a little overpriced and uninviting. overall a great hotel experience.

Stayed 2 nights in Apr 2025

10/10 Excellent

Jose

Travelled with partner

5 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great property. Very friendly and attentive staff

Stayed 1 night in May 2025

10/10 Excellent

Fiona

3 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff is truly amazing. I would go back just for the service they provide.

Stayed 4 nights in Apr 2025

10/10 Excellent

Nicole

Travelled with family

2 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel was wonderful and the staff was incredibly attentive. The dining was delicious but a bit on the pricey side at the restaurants for dinner. Overall, we can’t wait to return!

Stayed 4 nights in Apr 2025

10/10 Excellent

Kathy Ann, Napa

2 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

From the moment I arrived the staff was so friendly and attentive. Great location Great service.

Stayed 3 nights in Apr 2025

10/10 Excellent

Naresh, Sunnyvale

2 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall i liked the property. wish it had more restaurants

Stayed 5 nights in Apr 2025

6/10 Okay

ZABIULLAH

Travelled with family, Travelled with group

1 May 2025

Liked: Cleanliness, staff & service

The ocean view is spectacular and proximity to the beach is fantastic.

Stayed 4 nights in Apr 2025

10/10 Excellent

James

30 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Apr 2025

10/10 Excellent

Daniel

28 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing service! Great food

Stayed 4 nights in Apr 2025

10/10 Excellent

Nadia

Travelled with family

28 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I liked the non crowded feeling and staff. I did not like the beach area next to the hotel and I felt like there could be additional dining options

Stayed 5 nights in Apr 2025

Kempinski Hotel Cancún

Choose dates to view prices

Photo gallery for Kempinski Hotel Cancún

Reviews

Popular amenities

Explore the area

Room options

View all photos for Suite (Seafront)

Suite (Seafront)

View all photos for Club Double Room (Seaside)

Club Double Room (Seaside)

View all photos for Club Room, 1 King Bed (Seaside)

Club Room, 1 King Bed (Seaside)

View all photos for Club Suite (Seafront)

Club Suite (Seafront)

View all photos for Deluxe Double Room (Seafront)

Deluxe Double Room (Seafront)

View all photos for Panoramic Suite

Panoramic Suite

View all photos for Presidential Suite

Presidential Suite

View all photos for Deluxe Room, 1 King Bed (Seaside)

Deluxe Room, 1 King Bed (Seaside)

View all photos for Club Room, 1 King Bed (Club Seafront)

Club Room, 1 King Bed (Club Seafront)

View all photos for Deluxe Room, 1 King Bed (Seafront)

Deluxe Room, 1 King Bed (Seafront)

View all photos for Deluxe Double Room (Seaside)

Deluxe Double Room (Seaside)

View all photos for Club Double Room (Seafront)

Club Double Room (Seafront)

View all photos for Suite (The Saasil)

Suite (The Saasil)

View all photos for Club Suite (Seaside)

Club Suite (Seaside)

View all photos for Suite (Seaside)

Suite (Seaside)

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About this property

Kempinski Hotel Cancún

All-inclusive details

Food and beverages

Awards and affiliations

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Fees

Optional extras

You need to know

We should mention

Reviews

Kempinski Hotel Cancún Reviews