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Kempinski Hotel Cancún

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Photo gallery for Kempinski Hotel Cancún

On the beach, white sand, beach cabanas, sun-loungers
Property video
6 restaurants; breakfast, lunch, dinner and brunch served
Presidential Suite | Premium bedding, down duvets, minibar, in-room safe
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Retorno del Rey No. 36, Cancun, QROO, 77500
  • Place, Ballenas Beach
    ‪2 min walk‬
  • Place, Luxury Avenue Shopping Mall
    ‪11 min walk‬
  • Place, Aquaworld
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Club Seaside King Room

Premium bedding, down duvets, minibar, in-room safe

Club Seaside King Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Deluxe Seaside King Room

Premium bedding, down duvets, minibar, in-room safe

Deluxe Seaside King Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Club Seafront King Room

Premium bedding, down duvets, minibar, in-room safe

Club Seafront King Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Club Suite (Seaside)

Club Suite (Seaside) | Premium bedding, down duvets, minibar, in-room safe

Club Suite (Seaside)

  • Partial sea view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Seaside)

Premium bedding, down duvets, minibar, in-room safe

Suite (Seaside)

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Seafront)

Premium bedding, down duvets, minibar, in-room safe

Suite (Seafront)

  • Sea view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Double Room (Seaside)

Premium bedding, down duvets, minibar, in-room safe

Club Double Room (Seaside)

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Club Room, 1 King Bed (Seaside)

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 King Bed (Seaside)

10.0 out of 10
Exceptional
(2 reviews)
  • Partial sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Suite (Seafront)

Premium bedding, down duvets, minibar, in-room safe

Club Suite (Seafront)

  • Partial sea view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room (Seafront)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Double Room (Seafront)

9.2 out of 10
Wonderful
(5 reviews)
  • Sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Panoramic Suite

Panoramic Suite | Premium bedding, down duvets, minibar, in-room safe

Panoramic Suite

  • Sea view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite

Premium bedding, down duvets, minibar, in-room safe

Presidential Suite

  • Sea view
  • 229 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed (Seaside)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed (Seaside)

9.6 out of 10
Exceptional
(36 reviews)
  • Sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Room, 1 King Bed (Club Seafront)

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 King Bed (Club Seafront)

10.0 out of 10
Exceptional
(2 reviews)
  • Partial sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed (Seafront)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed (Seafront)

10.0 out of 10
Exceptional
(15 reviews)
  • Sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room (Seaside)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Double Room (Seaside)

9.0 out of 10
Wonderful
(7 reviews)
  • Sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Club Double Room (Seafront)

Premium bedding, down duvets, minibar, in-room safe

Club Double Room (Seafront)

  • Sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite (The Saasil)

Suite (The Saasil) | Premium bedding, down duvets, minibar, in-room safe

Suite (The Saasil)

  • Sea view
  • 177 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds
  • Free Wi-Fi

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4.7 out of 5, Exceptional, 1,011 reviews
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About this property

Kempinski Hotel Cancún

Catch some rays at the beach or spend the day relaxing at Kempinski Hotel Cancún's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants.
Kempinski Hotel Cancún offers 363 accommodations with minibars and espresso makers. Rooms open to balconies or patios. Beds feature down duvets and premium bedding. 42-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in January 2023.

An outdoor tennis court and a health club are featured at the resort. 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Kayantá Spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of Kempinski Hotel Cancún's great beach location. During your stay, you'll be connected to a shopping centre and just a quick walk from Ballenas Beach. Enjoy features like free WiFi in public areas, plus 2 outdoor pools and 6 restaurants.
  • Free Wi-Fi (speed: 50+ Mbps)
  • For dining with pool views, stop by The Club Grill, one of the property's 6 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Treat yourself to body scrubs, manicures and pedicures or reflexology at Kayantá Spa
  • Services include babysitting, a children's club and a lifeguard on-site
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests have great things to say about the beach and the overall condition of the property
  • 11 minutes by foot from Luxury Avenue Shopping Mall and a 2-minute drive from Aquaworld
  • Airport shuttle service available for a fee
Some rates at Kempinski Hotel Cancún are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with free beach club on site and cabanas (surcharge). At Kempinski Hotel Cancún, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Belle Époque resort also offers a children's club, outdoor tennis courts and a health club.

This 5-star Cancun resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:30 AM.
The Club Grill – Overlooking the pool, this fine-dining restaurant only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Fantino – Overlooking the ocean, this fine-dining restaurant only serves dinner. A children's menu is available. Open selected days.
Casitas – This beach restaurant specialises in seafood and only serves dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
The Caribe Bar &Grill – This beachfront restaurant serves brunch and lunch. Open daily.
El Café Mexicano – This beachfront family restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Kempinski Hotel Cancún are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Dining availability limited at one or more venues
Gourmet or à la carte dining limited to 3 meals per stay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Limo/town car service
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children
  • 2 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Casitas
  • El Café Mexicano
  • Fantino
  • The Caribe Bar &Grill
  • The Club Grill

Things to do

  • 2 outdoor pools
  • Art gallery
  • Children's club
  • Designer stores
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor tennis court
  • Piano
  • Pickleball
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Stroller
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Computer station
  • Conference centre (290,625 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the bay
  • On the beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in public areas
  • Assistive listening devices in meeting rooms
  • Front entrance ramp
  • Grab bar near toilet (99 centimetre high)
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Lift (152 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways (152 centimetre wide)

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Belle Époque architecture
  • Built in 1993
  • Comprehensive food waste policy
  • Lifeguards
  • Reception hall
  • Renovated guestrooms - January 2023
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.94 per accommodation, per night
  • Resort fee: USD 58 per accommodation, per night
The resort fee includes:
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 48.50 for adults and from USD 48.50 for children
  • Airport shuttle fee: USD 200 per vehicle (return, maximum occupancy 7)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Kempinski Hotel Cancún offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Kempinski Hotel Cancún Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 714 out of 873 reviews
Rating 8 - Good. 84 out of 873 reviews
Rating 6 - Okay. 32 out of 873 reviews
Rating 4 - Poor. 14 out of 873 reviews
Rating 2 - Terrible. 29 out of 873 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility!!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Montana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Find full resort lots of kids and family The spa was a special oasis with outdoor hot tub and cold, plunge relaxation room, and complementary green juice and welcome drink Very close to wonderful restaurants like Harry’s steak Also shopping mall very close by We had a wonderful time and felt very safe
Lobby
View from room, Room Service breakfast
Lunch on the beach
View from beach
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

PrimeCare Physicians

Liked: Cleanliness, amenities, property conditions & facilities
Yes Hotel was nice and Clean
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Elias

Liked: Cleanliness, amenities, property conditions & facilities
Outstanding hotel Plan to return next year
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Nanette

Liked: Cleanliness, amenities, property conditions & facilities
It was absolutely wonderful!!!
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

FRANK J. , JR.

Liked: Cleanliness, amenities
Outstanding Resort in every area & every department. Best Hotel & Resort in Cancun.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful, clean and our Ocean view was incredible. We love our stay in the Kempinski Hotel. Food was delicious. The staff very was very nice and polite.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Louis

Liked: Cleanliness, property conditions & facilities
Service & food were amazing!
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Janine Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean was visible from our room! Beautiful room kept very clean! Staff was Wonderful!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean views from all rooms. Beautiful building in old style. 2 very upscale restaurants (quite expensive) Large comfortable rooms. Excellent service at pool and beach. Great breakfast and lunch options.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

suzanne

Liked: Cleanliness, amenities, property conditions & facilities
The resort is gorgeous. Great spa pool sauna gym spa and amazing servicr
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

David and Amy

Liked: Cleanliness, staff & service, amenities
We return year after year to Kempinski Cancún because the property is exceptional and all of the staff are amazing, working so hard to make your stay amazing!!!!! We love it here!!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Kempinski is always fantastic. It’s become our new favorite hotel.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

SALLY-ANN

Liked: Cleanliness, amenities, property conditions & facilities
Lovely comfortable room and friendly staff as always
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Melida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, amazing view. It is a 30 year Old hotel but in spotless condition. Amazing beach cleaned from weed a few times a day and a really good life saver
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

anthony

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, kindness, immaculate rooms/ property, attention to detail. Excellent quality food but be prepared for relatively high prices even by high ranking NYC restaurant prices as a comparison
Stayed 5 nights in Feb 2026
Verified

8/10 Good

GOLDA

It was nice
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Jon-Erik

Liked: Cleanliness, amenities, property conditions & facilities
Top tier hotel: top food drinks etc so good RECOMMEND 10/10
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Mohammad

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. We had an amazing time
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service
Very clean, excellent service. Staff in the club lounge were very good . Food and drink selection was top notch in the club lounge, well worth the extra charge.
Stayed 6 nights in Jan 2026
Verified

8/10 Good

Alejandro Javier

Liked: Cleanliness, amenities, property conditions & facilities
Everything was right
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great showing little sign of age but classical style of 5 star hotel. Breakfast was great especially Angel had us covered every day. Heated pools and great beach . Not too busy which makes it easy to enjoy the pools beaches and food options. Be ready to spend top $ for food and drinks which are exceptionally prepared.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
10/10 from the moment I stepped out of the car. This was an incredible place to stay!! I highly recommend it if you’re in Cancún. The staff was outstanding, amenities were perfect, beach was incredible! Thank you to Michelle and others for making my birthday special!
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Simge

Liked: Cleanliness
Disliked: Staff & service
Front desk personel
Stayed 2 nights in Feb 2026