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Grand Oasis Palm - All Inclusive

4.5 star property

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On the beach, white sand, sun-loungers, beach towels
8 bars/lounges, swim-up bar, beach bar
Restaurant
Outdoor pool, pool umbrellas, pool loungers
Standard Limited View | Minibar, in-room safe, blackout curtains, soundproofing

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
  • Laundry

Explore the area

View in a map
Boulevard Kukulkan km 4.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Escénica Tower
    ‪2 min walk‬
  • Place, Playa Tortugas
    ‪6 min walk‬
  • Place, Langosta Beach
    ‪12 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Family Suite

Minibar, in-room safe, blackout curtains, soundproofing

Family Suite

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Superior Room

Minibar, in-room safe, blackout curtains, soundproofing

Superior Room

  • 28 sq m
  • Lagoon view
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Limited View

Minibar, in-room safe, blackout curtains, soundproofing

Standard Limited View

  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room

Minibar, in-room safe, blackout curtains, soundproofing

Superior Room

  • Sleeps 3

View all photos for Family Suite

Minibar, in-room safe, blackout curtains, soundproofing

Family Suite

  • Sleeps 4

Standard Room Limited View

  • Sleeps 3

Standard Limited View Non Refundable

  • Sleeps 3

Grand Standard Room

  • Sleeps 4

Similar properties

Exterior
The Grand Oasis Cancun - All Inclusive
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
3.0 out of 5, 1,698 reviews
The price is €245
includes taxes & fees
30 Nov - 1 Dec
The Grand Oasis Cancun - All Inclusive

About this property

Grand Oasis Palm - All Inclusive

Luxury property on the beach, with outdoor pool
Catch some rays at the beach or spend the day relaxing at Grand Oasis Palm - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Grand Oasis Palm - All Inclusive offers 514 accommodations with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Additionally, rooms include an iron/ironing board and blackout curtains. Cots/infant beds (complimentary) are also available.
A marina and a health club are featured at the property. An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Sensoria Spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is open daily.
During your stay at Grand Oasis Palm - All Inclusive, you're just a quick walk from Playa Tortugas. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Drinking and dining options include 7 restaurants, a coffee shop, a beach bar and a swim-up bar
  • Take a swim in the outdoor pool
  • Indulge with facials, manicures and pedicures or body wraps at Sensoria Spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a playground and kayaking
  • Within a 15-minute walk of Playa Tortugas and Langosta Beach
Grand Oasis Palm - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with beach club on site (surcharge). Pamper yourself with a treatment at the full-service spa and enjoy amenities at Grand Oasis Palm - All Inclusive such as a marina and a complimentary children's club.

Free breakfast is served daily. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges, a beach bar and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers an outdoor pool, a children's pool and a health club. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Cancun property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
Los Agaves – On-site restaurant.
Makitaco – On-site restaurant. Open selected days.
Cocoa – On-site restaurant. Open selected days.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Water activities

Kayaking

Land activities

Football
Children's club

Lessons/classes/games

Aerobics
Dancing

Property amenities

Internet

  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 7 restaurants
  • 8 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Cocoa
  • Los Agaves
  • Makitaco

Things to do

  • Arcade/game room
  • Beach club
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Marina
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • Lift

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1980
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
During spring break, guests must be age 25 or older to check in. The property requires that guests younger than age 25 be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 30 per stay for guests aged under 26 years old staying between 01 February and 30 April
  • A tax is imposed by the city: USD 4.27 per accommodation, per night
  • Resort fee: USD 6 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Free WiFi in public areas has a 2-device limit.

Property is also known as

Grand Oasis Palm All-Inclusive Hotel Cancun
Grand Oasis Palm All Inclusive
Grand Oasis Palm All Inclusive All-inclusive property Cancun
Grand Oasis Palm Cancun
Grand Palm Oasis
Oasis Grand Palm
Oasis Palm All Inclusive
Oasis Palm Grand
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Grand Oasis Palm Hotel Cancun
Grand Oasis Palm Hotel
Grand Oasis Palm All-Inclusive Hotel
Grand Oasis Palm All-Inclusive Cancun
Grand Oasis Palm
Oasis Palm Inclusive Inclusive
Grand Oasis Palm All Inclusive
Grand Oasis Palm - All Inclusive Cancun

Reviews

Grand Oasis Palm - All Inclusive Reviews

6.8

7.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 341 out of 1015 reviews
Rating 8 - Good. 205 out of 1015 reviews
Rating 6 - Okay. 171 out of 1015 reviews
Rating 4 - Poor. 112 out of 1015 reviews
Rating 2 - Terrible. 186 out of 1015 reviews

Reviews

10/10 Excellent

Carlos Osorio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time at Grand Oasis and it never disappoints!
Stayed 5 nights in Aug 2025

6/10 Okay

KayRachel

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

wilson p

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

6/10 Okay

alicia

Travelled with family
Liked: Staff & service, amenities
This is my 3rd time going there. They relly need to do some updating and upgrading on everything. There was construction from 10am to 5pm in the building there was no notifications about construction and that was really annoying if you just wanted to relax in your room. There are no beach chairs from 8am, the beach was a bit dirty. They workers are over worked there. Its a beautiful hotel, but please do some major upgrade in every thing. They really need to update there chef in cooking especially the buffet.
Stayed 5 nights in Aug 2025

6/10 Okay

Romuald Ndal Ebar

Travelled with family and small children
Liked: Cleanliness, amenities
My family and I couldn’t sleep or nap during the day for all our stay because of the noises of construction works. Unbearable noises while we had little children. Other than that, things were ok
Stayed 3 nights in Aug 2025

4/10 Poor

Samina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty
Stayed 7 nights in Aug 2025

10/10 Excellent

Luan, Belleville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

4/10 Poor

Diana

I booked at Grand Oasis and was told my room was at sister resort not what I chose
Stayed 5 nights in Aug 2025

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience. Aside from all of the safety issues we had booked a 6 night stay. We only stayed one night and the hotel refused to refund us for the 5 nights we didn’t stay. Buyer beware, this hotel and Travelocity have some kind of scam going on between them. Don’t use Travelocity to book and don’t stay at the hotel.
Stayed 6 nights in Jul 2025

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
The service was excellent
Stayed 4 nights in Aug 2025

10/10 Excellent

Bethlehem

Stayed 5 nights in Jul 2025

10/10 Excellent

Rosario, Louisville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel hermoso y muy limpio La comida muy buena y mucha variedad, la atención también maravillosa es un lugar céntrico donde puedes encontrar de todo y volveríamos de nuevo
Stayed 6 nights in Aug 2025

2/10 Terrible

Joel Alexander Rodríguez

Disliked: Amenities
Worst hotel , food and service the only good service was from rodolfo at cocoa restaurant
Stayed 4 nights in Aug 2025

8/10 Good

Holette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so close even the beach, I like that.
Stayed 4 nights in Jul 2025

10/10 Excellent

Maria Guadalupe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love ❤️ everything
Stayed 4 nights in Aug 2025

4/10 Poor

andres

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Casi todo estuvo muy por debajo de la expectativa q teníamos. Este fue nuestra quinta vez q vacacionamos en Cancún y está a sido la peor. Primero al llegar para hacer el check in, con la calor q hace y no te ofrecen ni una agua o algo para beber, luego tardamos como 20 minutos para hacer el check in, después la habitación estaba muy pequeña, el baño demasiado reducido y el agua de la regadera salía muy poca y se cambiaba de temperatura de fría a caliente, hicimos la queja y supuestamente la hivan arreglar y nunca fueron arreglarla, pedimos una cama extra pequeña y nos dijieron q la hivan a mandar y nunca llegó hasta el día siguiente. El aire acondicionado no se podía controlar manualmente y durante el día no infriaba bien. Ahora afuera en las albercas y playa no había quien te ofreciera una bebida, fui a buscar una y me tardé como 20 minutos en agarrar una por q nomás hay una persona dando bebidas. A la hora de cenar nomás hay dos buffet abiertos y también tuvimos q esperar como 25 minutos para entrar. Ya adentro no nos atendió nadie y tuvimos q ir por nuestras propias bebidas. Las actividades en el hotel estaban muy mal durante el día q ni animación tenían. En la noche si estaba mejor. Todo esto es lo negativo de nuestra estancia. Lo positivo fue el mar q estaba limpio del sargazo o había poco, los restaurantes de reservación tenían buena comida y el servicio era bueno. Lamentablemente no volvería a ese hotel de gran oasis palm ni lo recomendaría.
Stayed 4 nights in Aug 2025

6/10 Okay

Iryna

Disliked: Property conditions & facilities
Food was not good. I am not a picky eater. I understand that it is not a 5 star hotel. But!! Usually you can find at least some safe choices like pasta or chicken and salad But even pasta and bread were not great. Overcooked. Big variety, but nothing tasted great by some reason. Special dining restaurants were better, but also nothing outstanding. Not easy to make reservation. But we did try 3. Los Agaves was our favorite (service was great here) Makitaco was also pretty good. Room was ok. They cleaned every day. But toilet kept on breaking The biggest issue for me was that in a huge 2 meter deep pool there was only one lifeguard. He was also not always paying attention. Although he did save someone at some point. I liked that they had a coffee shop. And there was no issue finding a seat at the beach. Seaweed at the beach was cleaned only once during our stay.
Stayed 5 nights in Aug 2025

6/10 Okay

Juana, Columbus

Liked: Staff & service, property conditions & facilities
- I like the convinience of how close
Stayed 4 nights in Aug 2025

8/10 Good

Maria Elena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like the food it was very good and tasty also like the pool and beach service was nice the only think I didn’t like is the service at the coffee shop the employees are not nice and they always were kind of rude. Everything else love it.
Stayed 5 nights in Jul 2025

8/10 Good

Sallina

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 7 nights in Jul 2025

4/10 Poor

Czarina

Liked: Staff & service
I can say thay most staff are very good in the food service and rom service. However, our main issue is the resraurant availability. A lot of times during the day, many of the restaurants while we were there were not open. While they boast of 8 resraurants in ther website, only 2 is usually open during the day, and at dinner time the additional 2 or 3 restaurants require reservation. We usually end up falling in limr for 30 minutes or over for the buffet that serves "not very appetizing" menu. We missed the private shuttle when we checked out because the hotel personnel signed on the paper that we were not there, when we actually were there an hour early for pick up so how could we have missed the transportation? He said he radio'd the front desk however we dis not grt notified, resulting for us to totally miss our already late shuttle. The manager of the hotel did not help either. They are not customer service driven, as he is not proactive in helping solve our issues, almost defending their staff for signing off that we were not there when in fact we have been waiting for our shuttle in the lobby for more than one hour. We had to take another transportation by getting a taxi to take us to the airport, almost missing out flight by a heartbbeat. The unnecessary stress could have been avoided to the already not very pleasant stay.
Stayed 4 nights in Jul 2025

4/10 Poor

Heidi Beatriz

Liked: Cleanliness
Stayed 7 nights in Jul 2025

10/10 Excellent

Victor hugo

very good
Stayed 2 nights in Jul 2025

6/10 Okay

Bailey

Liked: Cleanliness
Stayed 6 nights in Jul 2025

6/10 Okay

Pablo

Travelled with family
Liked: Staff & service
Stayed 4 nights in Jul 2025