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Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5 star property

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Photo gallery for Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

2 outdoor pools, pool umbrellas, pool loungers
On the beach, white sand, sun-loungers, beach umbrellas
View from room
Reception hall
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Hot tub

Explore the area

Map
Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO, 77500
  • Moon Palace Golf Club
    ‪15 min drive‬
  • Puerto Morelos Beach
    ‪21 min drive‬
  • Petempich Bay
    ‪24 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Luxury Suite with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite with Terrace Jacuzzi

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

  • Ocean view
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Honeymoon Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Honeymoon Suite Ocean View Diamond Club

  • Ocean view
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Junior Suite

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Swim Out

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Swim Out Diamond Club

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

  • Ocean view
  • 117 sq m
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Luxury Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View

  • Ocean view
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Diamond Club

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi

  • Ocean view
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

View from room

Luxury Junior Suite Swim Out

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View Diamond Club

  • Ocean view
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Outdoor wedding area

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
3.5 out of 5, Good, (1506)
The price is €275
for 1 room
includes taxes & fees
12 Jun - 13 Jun
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

About this property

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Adults-only beachfront property with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only's full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only offers 343 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 49-inch plasma televisions come with premium cable channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 indoor tennis courts and a health club are featured at the property. 2 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Royal Spa has 11 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Our customers tell us they can't get enough of Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only's great beach location. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free breakfast, free WiFi in public areas and free valet parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Options for a bite to eat or a refreshing drink include 10 restaurants, a coffee shop, 5 beach bars and 6 swim-up bars
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Treat yourself to Swedish massages, body treatments or body scrubs at The Royal Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 3 indoor tennis courts, a gym and a sauna
  • Guests have great things to say about the helpful staff and the beach
  • 14 minutes by car from Moon Palace Golf Club and 12 minutes from Xoximilco
Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 beach bars, 6 swim-up bars and 4 bars/lounges. Public spaces have free WiFi. This Beaux Arts property also offers a seasonal outdoor pool, a health club and a hot tub. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Gourmet Marche – This buffet restaurant serves breakfast, lunch and dinner.
Zen – This restaurant only serves dinner. Open daily.
Hunter Steak House – This restaurant only serves lunch. Open daily.
Grazie Italian Trattoria – This restaurant only serves dinner. Open daily.
Taj | Indian Cuisine – This restaurant only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 restaurants
  • 2 poolside bars
  • 4 bars/lounges
  • 5 beach bars
  • 6 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj | Indian Cuisine
  • Zen

Things to do

  • 12 slot machines
  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 3 indoor tennis courts
  • 8 gaming tables
  • Billiards/pool table
  • Casino
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Library
  • Nightclub
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 18 August 2025 to 6 December 2025 (completion date subject to change). The following areas are affected:
  • Business centre
  • Exterior
  • Front desk
  • Hallway
  • Lobby
  • Meeting facilities
  • Selected guestrooms
  • Swimming pool

Alternative facilities will be available off-site during the renovation.

During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 79.20 per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hideaway Royalton Adults All Inclusive Puerto Morelos
Hideaway Royalton Adults All Inclusive
Hideaway Royalton Adults Puerto Morelos
Hideaway Royalton Adults
Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
Hideaway Royalton Riviera Cancun All Inclusive
Hideaway Royalton Riviera Cancun Puerto Morelos
Hideaway Royalton Riviera Cancun
Hideaway at Royalton Riviera Cancun Adults Only All Inclusive
Hideaway at Royalton Riviera Cancun All Inclusive Adults Only
Hideaway at Royalton Cancun Resort Spa Adults Only All Inclusive

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 409 out of 1014 reviews
Rating 8 - Good. 221 out of 1014 reviews
Rating 6 - Okay. 162 out of 1014 reviews
Rating 4 - Poor. 112 out of 1014 reviews
Rating 2 - Terrible. 110 out of 1014 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Breanna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property but too many flaws. The adults only is limited to one side, there definitely are kids around. Food is mid at every restaurant. Check in is at 3, my room wasn’t ready til 5. They ran out of towels for the beach twice. Escalator was broken for 2 days. And last but not least the wristband/room key stopped working in the middle of my stay. Just too many inconveniences for the money I spent.
Stayed 3 nights in Feb 2025

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
The resort itself it very clean and the staff is friendly and willing to help at all times . We dined at Dorado and the steak house and both were very dissapointing .One should not need to go to the buffet after eating at these restaurants . We were at Hideaway and upgraded to Diamond club so we were expecting a higher level of dining .We stayed there five years ago and found the food was much better at that time . Our butlers were superb .Luis and Ulise were very attentive and listened to our concerns and filed reports on our behalf . I would certainly request them both should you decide to book a trip .
Stayed 4 nights in Feb 2025

4/10 Poor

Thomas, McCook

Travelled with group
Disliked: Amenities, property conditions & facilities
It took us over 3 hours to check in. We were fortunate to have a room. Many did not. our friends we were traveling with had a dirty room upon waiting for 3 hours to check in. I fell and injured my replaced knee due to poor lighting. the concrete outside was very unlevel where it had been repaired thus making falling very easy. We saw many people fall. The restaurant app was a joke. It shows that there was 11 restaurants but never saw any from the other resorts on our app. They wee always booked when checking to make them. I will not reccomend this property to anyone and will never travel back to it.
Stayed 6 nights in Feb 2025

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adult only pool could have been bigger. Service for breakfast at the adult only restaurant was poor and so was food. Turn this into a buffet. Pool beds were all reserved by 7:00a.m. and trying to get one was a joke. Main buffet was excellent and food at the restaurants generally was good. Menu at tex-mex was poor and whatever passed for fries was terrible. Room was excellent, but headset on phone was missing its cord. Waiter Rogellio? at adult pool was excellent and attentive.
Stayed 7 nights in Feb 2025

8/10 Good

Prabhjot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

4/10 Poor

Emmanuel

Liked: Staff & service
Disliked: Property conditions & facilities
Very nice stuff Terrible smell everywhere
Stayed 5 nights in Dec 2024

10/10 Excellent

Mariela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay in very cleans lots to do in the hotel. The only problem we had was with the servers in the pm in the buffet they would completely ignore us and didn’t bother to ask how we were doing or bring us drinks and they would try to say that we couldn’t be in the buffet! The am staff in the morning was amazing we would always try to find Angel he was always friendly and we also love Jacinto in the bar area really fun and friendly! I would recommend the Royalton Hotel!
Stayed 3 nights in Feb 2025

10/10 Excellent

Norkis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una linda experiencia gracias
Stayed 4 nights in Jan 2025

8/10 Good

Richard

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Service staff is very good. They need to enforce the policy for reserving loungers at the pools and have it done by the pool butler.
Stayed 6 nights in Jan 2025

6/10 Okay

Jessica

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities
Exceptional service. Great food. The property is beautiful but looking a little worn and in need of renovation. Loved my stay. Second time there and the suite with the swim out pool in the Hideaway was fantastic.
Stayed 9 nights in Nov 2024

6/10 Okay

Teisha, Lakewood

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice resort with a great staff but the app did not work to make dinner reservations and they don’t take dinner reservations in person. Also there are a ton of kids so if you are looking for an adults only this is not the place to stay.
Stayed 7 nights in Jan 2025

8/10 Good

stephan

Liked: Cleanliness, staff & service, property conditions & facilities
Food
Stayed 4 nights in Jan 2025

2/10 Terrible

Rmandeep

Stayed 4 nights in Nov 2024

6/10 Okay

Delisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

6/10 Okay

Danny, palmdale

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
constant plays by the staff to convince you less is more. very deceptive and untrustworthy people. they took the pleasure of the trip.
Stayed 6 nights in Nov 2024

6/10 Okay

Karin

Stayed 5 nights in Jan 2025

10/10 Excellent

Nicholas

Stayed 5 nights in Jan 2025

6/10 Okay

VALERIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

2/10 Terrible

Rajat

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

6/10 Okay

Hourasa Taghi

Liked: Property conditions & facilities
You can find better options with this price
Stayed 4 nights in Jan 2025

2/10 Terrible

Israel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst experience we ever had, since the first day the accommodations were different than we reserved, we had to escalate to the hotel manager and they changed our rooms, one of them with fishy smell and the other worst, they said the smell was because the manglar, the staff unfriendly, one day they were out of ice, they didn’t serve any beverages during the whole day, one of our worst experiences in all inclusive hotel, we paid a lot of money for a very poor service, the food very low quality but the service is the worst, first and last time in this hotel chain
Stayed 4 nights in Jan 2025

8/10 Good

Eric James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trip
Stayed 7 nights in Dec 2024

6/10 Okay

Michele

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Family Vacation

Overall we had a good stay. I would not recommend paying extra for the diamond club as it didn’t provide much benefit although our butlers were very attentive. We were hoping there would be more activities for adults during the day and that coffee was provided throughout the resort especially in the mornings. They said there was coffee in The diamond club lounges but most of the time there wasn’t or it was cold. Reservations were very difficult to make and often could only get very early or very late. We recommend the Hideaway if you don’t have kids. The foam parties were a lot of fun!
Stayed 6 nights in Jan 2025

6/10 Okay

Karissa

Travelled with partner
Stayed 3 nights in Jan 2025