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Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only

4.5 star property

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Photo gallery for Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only

2 outdoor pools, pool umbrellas, pool loungers
Reception hall
4 bars/lounges, 6 swim-up bars, 2 poolside bars, 5 beach bars
Kayaking
View from room

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Hot tub
  • Room service
  • All-inclusive

Explore the area

View in a map
Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO, 77500
  • Moon Palace Golf Club
    ‪15 min drive‬
  • Puerto Morelos Beach
    ‪21 min drive‬
  • Petempich Bay
    ‪24 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Luxury Suite with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite with Terrace Jacuzzi

7.4 out of 10
Good
(20 reviews)
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Honeymoon Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Honeymoon Suite Ocean View Diamond Club

8.0 out of 10
Very good
(3 reviews)
  • 55 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Junior Suite

View from room

Luxury Junior Suite

7.2 out of 10
Good
(60 reviews)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out

View from room

Luxury Suite Swim Out

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out Diamond Club

View from room

Luxury Suite Swim Out Diamond Club

10.0 out of 10
Exceptional
(2 reviews)
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

8.0 out of 10
Very good
(6 reviews)
  • 117 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Luxury Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View

  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Diamond Club

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi

8.0 out of 10
Very good
(17 reviews)
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

View from room

Luxury Junior Suite Swim Out

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View Diamond Club

8.6 out of 10
Excellent
(4 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

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About this property

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only

Adults-only beachfront property with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only's full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only offers 343 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 49-inch plasma televisions come with premium cable channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 indoor tennis courts and a health club are featured at the property. 2 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Royal Spa has 11 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Our customers tell us they can't get enough of Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only's great beach location. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free breakfast, free WiFi in public areas and free valet parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Options for a bite to eat or a refreshing drink include 10 restaurants, a coffee shop, 5 beach bars and 6 swim-up bars
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Treat yourself to hot stone massages, body scrubs or body treatments at The Royal Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 3 indoor tennis courts, a gym and a sauna
  • Guests have great things to say about the beach and the helpful staff
  • Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 14 minutes by car from Moon Palace Golf Club
Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 beach bars, 6 swim-up bars and 4 bars/lounges. Public spaces have free WiFi. This Beaux Arts property also offers a seasonal outdoor pool, a health club and a hot tub. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Gourmet Marche – This buffet restaurant serves breakfast, lunch and dinner.
Zen – This restaurant only serves dinner. Open daily.
Hunter Steak House – This restaurant only serves lunch. Open daily.
Grazie Italian Trattoria – This restaurant only serves dinner. Open daily.
Taj | Indian Cuisine – This restaurant only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 restaurants
  • 2 poolside bars
  • 4 bars/lounges
  • 5 beach bars
  • 6 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj | Indian Cuisine
  • Zen

Things to do

  • 12 slot machines
  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 3 indoor tennis courts
  • 8 gaming tables
  • Billiards/pool table
  • Casino
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Library
  • Nightclub
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 18 August 2025 to 6 December 2025 (completion date subject to change). The following areas are affected:
  • Business centre
  • Exterior
  • Front desk
  • Hallway
  • Lobby
  • Meeting facilities
  • Selected guestrooms
  • Swimming pool

Alternative facilities will be available off-site during the renovation.

During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 79.20 per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hideaway Royalton Adults All Inclusive Puerto Morelos
Hideaway Royalton Adults All Inclusive
Hideaway Royalton Adults Puerto Morelos
Hideaway Royalton Adults
Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
Hideaway Royalton Riviera Cancun All Inclusive
Hideaway Royalton Riviera Cancun Puerto Morelos
Hideaway Royalton Riviera Cancun
Hideaway at Royalton Riviera Cancun Adults Only All Inclusive
Hideaway at Royalton Riviera Cancun All Inclusive Adults Only
Hideaway at Royalton Cancun Resort Spa Adults Only All Inclusive

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 386 out of 1005 reviews
Rating 8 - Good. 220 out of 1005 reviews
Rating 6 - Okay. 170 out of 1005 reviews
Rating 4 - Poor. 107 out of 1005 reviews
Rating 2 - Terrible. 122 out of 1005 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

LACEY

Stayed 5 nights in May 2025

8/10 Good

Imani

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pretty good resort
Stayed 3 nights in May 2025

10/10 Excellent

Taimeka

Travelled with partner
Liked: Cleanliness, amenities
The property was beautiful and the staff was very nice. The resort was very accommodating to any needs that we had. I will definitely come back here in the future. It was quiet and I felt like I was in my own oasis while being there. The room was spacious and had a jetted tub in the room and a jacuzzi on the balcony ☺️☺️ Please go visit this resort, definitely worth it!!
Stayed 3 nights in May 2025

10/10 Excellent

Stacy P, Smyrna

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful & well maintained, including the beach (but there was a lot of seaweed, in/out the ocean). There were raccoons roaming at night, which is kinda crazy/scary lol
Stayed 3 nights in May 2025

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2025

6/10 Okay

Jerry

Stayed 4 nights in May 2025

6/10 Okay

Lucinda

Stayed 3 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

8/10 Good

Pinal

Travelled with partner
Liked: Cleanliness, amenities
Great place for vacation 😍
Stayed 3 nights in Apr 2025

10/10 Excellent

Francisco, Richmond hill

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very professional and respectful
Stayed 3 nights in May 2025

8/10 Good

Bence Richard

Travelled with partner
Liked: Staff & service, amenities
The food at the buffet was nice, plenty of options. Al a carte restaurants not worth it. Room was okay, our balcony was overlooking to the sewage system so it was terrible bad smell. Altogether our stay was nice, staff was good, property not fully ready
Stayed 3 nights in Apr 2025

10/10 Excellent

ADRIENNE MARIE

Stayed 3 nights in May 2025

4/10 Poor

Amber

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall out stay was good but there were some opportunities. Changes needed; 1. All restaurants seems to take about 30 mins to bring out food that is already cold. 2. The romantic dinner was not private & took long time w/ food as well. 3. I was unable to use the balcony jacuzzi, seem dirty even after housekeeping cleaning. 4. Between 4p- 6pm all restaurant were closed.
Stayed 4 nights in May 2025

6/10 Okay

Willie

Travelled with family
Liked: Cleanliness, staff & service, amenities
I paid for a ocean view room and did not have.
Stayed 4 nights in May 2025

4/10 Poor

Chakira

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
The property looks nice when you first arrive. The food is very mid. The customer service is mid. The room was terrible. Wasn’t cleaned properly and smelled very bad.
Stayed 1 night in May 2025

10/10 Excellent

Makiya

Stayed 4 nights in May 2025

6/10 Okay

LORI ANN

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We booked an adult all inclusive it is only the pool, and room that is adult only. You had to share resturants with family with kids, and most of the entertainment they had. When it says resturants you have to make reservations because there 3 seperate resorts sharing those dinner places. the buffet was good, but there was a sewer smell in some areas. The rooms were very nice. The swim up pool was running out of different drinks so it was limited what you could get. Plus one bar tender to 30 people it took some time to get a drink. The entertainment was amazing. We had Julio that took booked our dinner times, helped with the spa bookings, and excursions. He was amazing and always checking in. The beach was very nice too. The spa was wonderful, and the staff. One of the elevators, and escalator was not working so that was hard on my husband since he has bad knees. The pool also does not face the beach, there is a wall in the adult pool with no views, you have to go to the kids pool to see the ocean.
Stayed 7 nights in May 2025

10/10 Excellent

Kayla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time booking my own trip and I am so happy that I chose this resort. Everything was great and the food was amazing! Would definitely go back!
Stayed 4 nights in May 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property great place, far enough away from the normal hustle and bustle but lovely enough to have a great stay
Stayed 2 nights in May 2025

6/10 Okay

Raquel, White Plains

Travelled with partner
Disliked: Property conditions & facilities
The property is huge and there were enough pool areas to hang out. Beach was not the greatest, but the pools covered it. The check in process was a mess. As Hideaway guests, we were ushered to a different check in area. There were welcome drinks and treats available which were nice. However, we were never given a pager at the beginning and after waiting for about 30 mins and realizing we needed such pager, we were placed at the end of the line again. No staff took the responsibility to address our concerns and good luck when requesting for a supervisor. Requested three times to speak to one to three different staff to no avail. A Guest Service person was also rude and taking our expression of frustration personally. Anyone in a service industry knows you shouldn’t and offer to de escalate the situation. But that did not happen. I have to remind that person that we are guests and we are very frustrated with their messed up check in process. A check in that took an hour and a half. No supervisor contacted us, despite our multiple requests, for the duration of our stay.
Stayed 2 nights in May 2025

6/10 Okay

Alexander

Travelled with family
Liked: Cleanliness, staff & service
Excellent service and fun atmosphere. Mosquito control was lacking. I had five rooms and all had poor quality refrigerators. Restaurants are impossible to reserve unless you sit in on a 2 hour time share presentation.
Stayed 4 nights in May 2025

4/10 Poor

Kanika

Liked: Cleanliness
Stayed 2 nights in Apr 2025

6/10 Okay

Marquita

Travelled with group
They messed up my room
Stayed 2 nights in Apr 2025

8/10 Good

gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 4th stay here. Food was not as good as previous stays. Room nice and clean.
Stayed 7 nights in May 2025

6/10 Okay

Toni

Stayed 3 nights in Apr 2025