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Hotel Chi Ibal Hu Cancun

2.0 star property

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Photo gallery for Hotel Chi Ibal Hu Cancun

Deluxe Studio Suite, 1 King Bed | Individually decorated, individually furnished, free WiFi, bed sheets
Reception
Deluxe Studio Suite, Multiple Beds | Individually decorated, individually furnished, free WiFi, bed sheets
Deluxe Studio Suite, 2 Single Beds | Individually decorated, individually furnished, free WiFi, bed sheets
Deluxe Studio Suite, 2 Single Beds | Bathroom | Shower, towels, soap, shampoo

Reviews

5.4 out of 10

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk

Explore the area

View in a map
C. 35 Nte. 63, Cancun, QROO, 77513
  • Place, Mercado 23
    ‪12 min walk‬
  • Place, Las Palapas Park
    ‪17 min walk‬
  • Place, Plaza 28
    ‪18 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

View all photos for Deluxe Studio Suite, 1 King Bed

Deluxe Studio Suite, 1 King Bed | Individually decorated, individually furnished, free WiFi, bed sheets

Deluxe Studio Suite, 1 King Bed

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Studio Suite, 2 Single Beds

Deluxe Studio Suite, 2 Single Beds | Individually decorated, individually furnished, free WiFi, bed sheets

Deluxe Studio Suite, 2 Single Beds

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Studio Suite, Multiple Beds

Deluxe Studio Suite, Multiple Beds | Individually decorated, individually furnished, free WiFi, bed sheets

Deluxe Studio Suite, Multiple Beds

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Studio Suite, 1 Double Bed

Deluxe Studio Suite, 1 Double Bed | Individually decorated, individually furnished, free WiFi, bed sheets

Deluxe Studio Suite, 1 Double Bed

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Hotel Chi Ibal Hu Cancun

Concierge services, a 24-hour front desk and tour/ticket assistance are available at this hotel. WiFi in public areas is free. Housekeeping is available once per stay.
Hotel Chi Ibal Hu Cancun offers 22 accommodations with air conditioning. Each accommodation is individually furnished and decorated. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower. Housekeeping is provided once per stay.
During your stay at Hotel Chi Ibal Hu Cancun, you'll be within walking distance of Las Palapas Park. Free WiFi in public areas and concierge services are available.
  • Free WiFi
  • Services include a concierge and tour or ticket assistance
  • 15 minutes by foot from Las Palapas Park and a 4-minute drive from Cancun Mall
Hotel Chi Ibal Hu Cancun offers its guests tour/ticket assistance and concierge services. Public spaces have free WiFi.

Smoking is allowed in designated areas at this Cancun hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Chi Ibal Hu Cancun Hotel
Hotel Chi Ibal Hu Cancun Cancun
Hotel Chi Ibal Hu Cancun Hotel Cancun

Hotel Chi Ibal Hu Cancun Reviews

Reviews

5.4
Rating 10 - Excellent. 44 out of 188 reviews
Rating 8 - Good. 27 out of 188 reviews
Rating 6 - Okay. 23 out of 188 reviews
Rating 4 - Poor. 10 out of 188 reviews
Rating 2 - Terrible. 84 out of 188 reviews

5.0/10

Cleanliness

5.8/10

Staff & service

4.6/10

Amenities

4.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities
Room was clean, staff was helpful
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Louisa

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is okay, the neighborhood is very industrial, the best thing about the area is the two restaurants within 2 blocks. Really good food for dinner Pocitos!! Close to bus terminal. Very noisy area. There is a shower but NO hot water.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and the service outstanding. The hotel is a simple place, no fluff, perfect for an overnight stay.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Jesus Jorge

Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Rocky

Disliked: Property conditions & facilities
Staff are nice.
Stayed 4 nights in May 2024
Verified

10/10 Excellent

Vivia

Liked: Cleanliness, staff & service
Shops are nearby
Stayed 3 nights in Feb 2024
Verified

2/10 Terrible

Grant

Disliked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for… just pay more. You can find a nice hotel for $50 a night. Don’t stay here.
Stayed 1 night in Jul 2024
Verified

4/10 Poor

Jesus Guillermo

Disliked: Staff & service
water and lights went out and they didn’t have a ETA. So had to bird bath before leave so I can catch my flights
Stayed 2 nights in Jul 2025
Verified

2/10 Terrible

Hortencia

Disliked: Cleanliness, amenities, property conditions & facilities
They didn’t give me soap, no hot water but worse of all, no soap to shower.. no functioning tv, only netflix with a block that wont let you log in.. unsafe area
Stayed 1 night in Aug 2025
Verified

8/10 Good

Manuel

Good
Stayed 1 night in Jun 2023
Verified

2/10 Terrible

James

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do Not Stay Here. Really terrible
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Vivia

Liked: Staff & service, amenities
It has sewage drainage issues.the smell was making me ill. The staff was helpful especially Roy he got ita
Stayed 2 nights in Mar 2024
Verified

2/10 Terrible

mario

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in deplorable condition and look nothing like the photos provided
Stayed 7 nights in Jun 2024
Verified

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly but this was the absolute worst place I’ve ever stayed. Nothing like the photos. Stained sheets, pillow cases, and towels… someone wiped boogers all over the walls…
Stayed 2 nights in Dec 2023
Verified

2/10 Terrible

Jerome

Disliked: Cleanliness, staff & service, property conditions & facilities
Bugs, dirty, no hot water, 1 towel half used shampoo was not at the Beach as advertised and changed Hotels 2 days prior to checkout, therefore want my money back.
Stayed 4 nights in Feb 2024
Verified

2/10 Terrible

Maria

Disliked: Cleanliness, amenities, property conditions & facilities
Old hotel , no elevator,no handicap accessible , small twin beds ,no working Ac unit , garbage and dead plants outside ,only showered,but left to get a better hotel in a hood safe area
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Verified

2/10 Terrible

Cindy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty place unsafe room door you can't sleep thinking on your security
Stayed 1 night in Aug 2023
Verified

2/10 Terrible

Florencia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

Nothing to do with the pictures that they show in the web site. It was full of ants and dirty!
Stayed 1 night in Dec 2023
Verified

2/10 Terrible

Lee

Disliked: Amenities, property conditions & facilities
The bed had hair from previous guest stay on it and the bed pillows looked like they had not been changed from pevious guest. The toilet was located 4” from the opposite wall, meaning you had to straddle it to use it, not sit. Internet didn’t work also. Checked in and left as soon as I’d found another place to stay.
Stayed 1 night in May 2023
Verified

2/10 Terrible

Xavier

Disliked: Cleanliness, staff & service, property conditions & facilities
This is the worst ive seen. Bugs were crawling on me. I left after an hour. I couldnt take it. It was terrible
Stayed 2 nights in Nov 2021
Verified

10/10 Excellent

Vivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the smell air smell nasty
Stayed 2 nights in Mar 2024
Verified

2/10 Terrible

benjamin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Thé picture in the add is far from reality. The place is in super bad shape. Even the towel that I got had several holes, I could pass my hand thru the towel. There was mold and smelled humidity. thought it was a joke but cameras never showed up so it was real crap.
Stayed 1 night in Jan 2024
Verified

2/10 Terrible

MARIA DE LUCERO

Disliked: Cleanliness, staff & service, property conditions & facilities
Expedia is complicit in fraud along with the hotel, the photos of the rooms do not correspond to the hotel, and it is very dirty. I asked for my refund due to fraud since they offer what is not and they do not give me
Stayed 1 night in May 2023
Verified

2/10 Terrible

Luz

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place was nothing compared to the pictures. The toilet was dirty, it even had pubic hair and pee around the seat. The door didn’t latch well.. The only counter in the room was extremely dirty and almost falling off the wall. There were cracks on the floors and the sink had broken tiles. The only window in the bathroom was broken. There was a lot of graffiti outside of the hotel as well as garbage everywhere. The only good thing I can say that is that guy at the reception was super nice and friendly.