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Grand Hotel Colonial Cancun

3.0 star property

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Photo gallery for Grand Hotel Colonial Cancun

Relax by the serene, circular pool surrounded by lush tropical vegetation and vibrant greenery.
Welcome to our reception area, featuring a stylish desk, a beautiful painting, and a cozy sofa.
Traditional Mediterranean architecture with a central courtyard and multiple levels.
Relax in a stylish seating area with a dark wicker chair and ottoman, surrounded by a natural stone pattern and large tile flooring.
Overlooking a lush garden, this room features a balcony with a black railing and columns, a tiled floor, and a high ceiling.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
Tulipanes 22 x Av. Tulum, Benito Juarez, Cancun, QROO, 77500
  • Las Palapas Park
    ‪2 min walk‬
  • Plaza 28
    ‪11 min walk‬
  • Cancun Mall
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Double Room

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Double Room

7.4 out of 10
Good
(8 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room

8.0 out of 10
Very good
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Courtyard View

Family Room, Courtyard View | 1 bedroom, desk, laptop workspace, iron/ironing board

Family Room, Courtyard View

  • 17 sq m
  • Sleeps 6
  • 3 Double Beds

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About this property

Grand Hotel Colonial Cancun

Hotel with an outdoor pool, in the vicinity of Cancun Mall
Along with an outdoor pool, this hotel has concierge services and a 24-hour front desk. WiFi in public areas is free. Additionally, tour/ticket assistance, a garden and a front desk safe are on-site.
Grand Hotel Colonial Cancun offers 47 air-conditioned accommodations with an iron/ironing board and a ceiling fan. 32-inch LCD televisions come with satellite channels.

Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Grand Hotel Colonial Cancun's great location. During your stay, you're just a quick walk from Las Palapas Park. Free WiFi in public areas, an outdoor pool and concierge services are available.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Take a swim in the outdoor pool
  • Services include a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • 6 minutes by car from Cancun Mall and 12 minutes from Cancun Convention Center
  • Pets welcome for a fee
Grand Hotel Colonial Cancun offers its guests an outdoor pool, tour/ticket assistance, and a garden. WiFi is free in public spaces. Grand Hotel Colonial Cancun also features concierge services and a front desk safe.

Smoking is allowed in designated areas at this 3-star Cancun hotel.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 150 per pet, per night

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 150 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Cancun Hotel Colonial
Colonial Cancun
Colonial Hotel Cancun
Hotel Colonial Cancun
Colonial Cancun Hotel
Hotel Colonial Cancun
Grand Colonial Cancun Cancun
Grand Hotel Colonial Cancun Hotel
Grand Hotel Colonial Cancun Cancun
Grand Hotel Colonial Cancun Hotel Cancun

Grand Hotel Colonial Cancun Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 186 out of 553 reviews
Rating 8 - Good. 153 out of 553 reviews
Rating 6 - Okay. 106 out of 553 reviews
Rating 4 - Poor. 46 out of 553 reviews
Rating 2 - Terrible. 62 out of 553 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Miguel Angel Lozano

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
stinky room
Stayed 8 nights in Mar 2025

10/10 Excellent

Julio

Stayed 3 nights in Apr 2025

10/10 Excellent

Jesus, Lake Park

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
So noisy surroundings but the staff willing to help accommodate me in less noisy room, something that I highly appreciated it
Stayed 7 nights in Feb 2025

4/10 Poor

Deborah

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The only positive that can be said about this property is the location. The taxi dropped us off on the main highway and then carried our suitcases over the grass & sidewalks as he was unable to drive to the front of the hotel. The room and courtyard did not match the pictures on the website. It felt as though I was in a dungeon. The two other rooms I checked out were equally disgusting, one smelled musty and the other was as old and run down as the first one. It was difficult to manuever to the door of my room because of an abundance of patio furniture around the "fountain". The fountain appeared in disrepair although water was flowing. Many tiles were broken and the fountain was only half full. The internet DID NOT work. The television worked but the resolution of the picture was very poor. There was hot water in the shower, but took about 4 minutes to come out. The 2 bath towels provided were old and well used. I asked the front desk for some glasses but they didn't have any. The one positive was the room was extremely quiet and we did sleep well.
Stayed 1 night in Apr 2025

10/10 Excellent

abolfazl ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Laura and Olivia ,I would remember for ever

Stayed 8 nights in Mar 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Thad

Stayed 1 night in Mar 2025

6/10 Okay

John, Wrightwood

Stayed 1 night in Mar 2025

8/10 Good

Danny

Stayed 28 nights in Jan 2025

6/10 Okay

Melissa, Trenton

Travelled with partner
Liked: Staff & service
The price point is great for budget travel. The hotel is what we’d expect for the price point. There is rambunctious club music nearby that played from around 11am thru the night until 1:30am.
Stayed 1 night in Feb 2025

8/10 Good

Charles, New Westminster

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Central location.
Stayed 2 nights in Feb 2025

10/10 Excellent

jay

fine overall
Stayed 5 nights in Jan 2025

6/10 Okay

Mian Usama

Not too bad but also not the very best
Stayed 5 nights in Jan 2025

2/10 Terrible

Marlies

Stayed 1 night in Jan 2025

6/10 Okay

Maqsood

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No fridge in room , no Amenities
Stayed 5 nights in Jan 2025

10/10 Excellent

jose leonardo

Stayed 1 night in Jan 2025

8/10 Good

Richard

Stayed 3 nights in Jan 2025

10/10 Excellent

Manuel

Stayed 2 nights in Dec 2024

8/10 Good

jael

Travelled with family
Liked: Cleanliness, staff & service
The internet was horrible doesn't work, also wasn't hot water
Stayed 2 nights in Jan 2025

8/10 Good

Josue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that has many food options around in a very good walking distance. The staff was supper friendly and thats always a plus... I dint like that the water on the shower took a while to have strength to go through the pipe . Other than that was ok.
Stayed 4 nights in Dec 2024

2/10 Terrible

Tannaz Shams

Disliked: Cleanliness, property conditions & facilities
The room was smelly and very noisy.
Stayed 2 nights in Dec 2024

10/10 Excellent

Samuel

Travelled with group
Liked: Amenities
Very friendly and comfortable
Stayed 7 nights in Dec 2024

2/10 Terrible

Misael

Disliked: Amenities, property conditions & facilities
Is this a 3 stars hotel? Unfortunately this hotel needs to spend some money and upgrade its infrastructure. NO HOT WATER available. After multiple complaints and let it run enough as I was told to do, the water just stopped running so NO WATER AT ALL. Internet drops a lot with limited capacity. Barely they supply soap and just two body towels, no hand or wash towels. The smell of the toilet cleaner it was so strong the door needs to be closed. YOU WILL HEAR LOUD MUSIC ALL NIGHT LONG as it is located next to a bar. WE JUST ABANDONED THE STAY to another hotel.
Stayed 4 nights in Dec 2024

2/10 Terrible

Saber

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Julio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

Perfect location with eating places in front of property and or a few feet away , pharmacy around the corner , las palapas park about 300 meters away walking distance. Noisy, a little bit BUT is Downtown Cancun
Stayed 5 nights in Dec 2024