Krystal Cancun

3.5 star property

Choose dates to view prices

Photo gallery for Krystal Cancun

Poolside bar
Aromatherapy, body wraps, body scrubs, facials, 2 treatment rooms
View from room
Lobby
Outdoor pool, pool umbrellas, pool loungers

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪3 min walk‬
  • Place, Cancun Convention Center
    ‪5 min walk‬
  • Place, Forum Beach
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

Standard Room, 1 King Bed, City View

7.2 out of 10
Good
(75 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Club Room, 1 King Bed, Balcony, Ocean View

7.8 out of 10
Good
(10 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Family Studio, 1 King Bed with Sofa bed, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Romantic Room, 1 King Bed, Balcony, Oceanfront

7.8 out of 10
Good
(16 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Deluxe Room, 1 King Bed, Balcony, Ocean View

7.4 out of 10
Good
(21 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Deluxe Room, 2 Double Beds, Balcony, Ocean View

7.4 out of 10
Good
(72 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(69 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Club Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Similar properties

About this property

Krystal Cancun

Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 5 restaurants.
Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool, a children's pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of Krystal Cancun's great beach location. During your stay, you'll be connected to the convention centre and just a quick walk from Gaviota Azul Beach. Features include free WiFi in public areas and free valet parking, plus 5 restaurants.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Mexican cuisine at El Mortero, one of the property's 5 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with massages, aromatherapy or facials at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the pool and the helpful staff
  • 6 minutes by car from La Isla Shopping Mall and 9 minutes from Aquaworld
Some rates at Krystal Cancun are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Krystal Cancun offers its guests a full-service spa, an outdoor pool, and a health club. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

There are 5 meeting rooms available. A children's pool, a hot tub, and a sauna are also featured at the family-friendly Krystal Cancun. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Cancun resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11:30 AM.
El Mortero – This theme restaurant specialises in Mexican cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Las Velas – This poolside buffet restaurant specialises in Asian cuisine and serves breakfast, lunch and dinner. Open daily.
Mediterraneo – This fine-dining restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Aquamarina – This buffet restaurant serves breakfast, lunch and dinner. Open daily.
Fisheria – Overlooking the ocean and garden, this seafood restaurant serves breakfast and lunch. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mortero
  • Fisheria
  • Las Velas
  • Mediterraneo

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • Lift (91 centimetre wide door)

More

  • 4 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Cancun

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash Breakage deposit: MXN 3000 per stay
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 390 for adults and from MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 005-007-000112/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Krystal Cancun Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 672 out of 1557 reviews
Rating 8 - Good. 352 out of 1557 reviews
Rating 6 - Okay. 235 out of 1557 reviews
Rating 4 - Poor. 136 out of 1557 reviews
Rating 2 - Terrible. 162 out of 1557 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

France

Travelled with partner
Liked: Cleanliness, staff & service, amenities
For 2 nights, we stayed in room 2205 in Tower C. It's most likely the original wing of the hotel, which was built in 1981. Room 2205 is a connecting room and you hear the neighbours as if they are sitting with you! Our room was clean and spacious with a comfortable bed and a partial ocean view. The kitchenette and bathroom were old and dated and would need a renovation. For $200CDN a night with no "all inclusive", it's steep for the quality of the suite. The bathroom tap leaked and we kept a towel on the floor to soak it up. Although there is a blender, toaster, microwave and mini bar fridge, there is nothing in the kitchenette other than 2 glasses and 2 mugs! Room cleaned the next day but they didn't leave us any coffee for the morning and when we asked a cleaning lady for some, she told us we had to call the front desk. The staff is friendly and helpful (5*), we were approached for a "vacation share" presentation (no thank you!) and since we didn't have the all inclusive, had to pay for our drinks and we were ignored at the main lobby bar when we tried to get a second drink! It's a hassle for them to charge and manage the till. Good thing there is an OXXO right next door where you can buy cheaper beer!! We didn't take advantage of all the amenities but overall, it was a nice hotel.
Kitchenette
Bathroom
Bathroom
Bed
Stayed 2 nights in Mar 2026

8/10 Good

Hongyan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I ordered ocean view room. The room facilities are quite old. The shower head and faucet were loose, and the drainage in the bathtub and sink was very slow. The balcony door was rusty and difficult to open. The bed was very comfortable and the location is good. The bed was definitely the best part of the stay.
Stayed 1 night in Mar 2026

4/10 Poor

Veronica

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Location good.el personal amable comida buena.los cuartos occupan mas limpiesa em la area de Puertas y los baños se ocupan renovar y los champus y javones muy mala calidad y muy ruidoso el aire acondicionado.
Stayed 6 nights in Feb 2026

10/10 Excellent

HIEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not use airport shuttle. Breakfast is great!
Stayed 4 nights in Feb 2026

8/10 Good

Silvia

Travelled with family
Liked: Cleanliness, staff & service
Don’t feel safety in the elevator, went to the 8 floor and went down again without stopping, reported twice.
Stayed 7 nights in Feb 2026

8/10 Good

Stacy, Grandview

Liked: Staff & service
PROS: Ocean view with balcony was fantastic, beach was wonderful!! CONS: Bed and pillows a bit hard for my liking. Cleanliness could have been better, dispensers out of body wash and lotion.
Stayed 2 nights in Feb 2026

10/10 Excellent

Mariela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was good just my room didn’t had balcony furniture
Stayed 2 nights in Feb 2026

10/10 Excellent

IKER ELI

Stayed 4 nights in Feb 2026

10/10 Excellent

Dong Yun

Travelled with group
Liked: Cleanliness, amenities
Yes
Stayed 3 nights in Jan 2026

6/10 Okay

Roger. Eugene

Liked: Cleanliness, staff & service
The room was fine, I had a view of the ocean. Everything was what I expected
Stayed 8 nights in Feb 2026

6/10 Okay

Trevor

Travelled with group
Liked: Cleanliness, property conditions & facilities
Workers are overworked and the all inclusive is a joke! They are more concerned about selling a time share rather then pay the employees better
Stayed 6 nights in Feb 2026

10/10 Excellent

Honorata

Stayed 1 night in Feb 2026

6/10 Okay

Jamar

Travelled with family
The room was ok, for $200 a night the room. I guess you're paying for the oceanview and the convenience of being close to the beach.
Stayed 5 nights in Feb 2026

4/10 Poor

SNEHASHISH

Travelled with family
Here are couple of reviews STAYING AT HOTEL. 1. They provided one bed instead of two beds. when I asked i booked for 2 beds, they told me to provide proof. 2. The staff were not helpful specially in the front desk staff. 3. Did not provide room service and came when asked. 4. The hotel deserve 2 star quality that is why put two star. 5. only good is the beach front side and they maintained it well. 6. 80% staff do not understand any English. 7. The room do not have any microwave. and the heating and cooling does not work well. 8. I believe I should get refund, since the hotel does not deserve that kind of rate. I will not recommend any Canadians to stay in this hotel.
Stayed 3 nights in Feb 2026

6/10 Okay

Brandon, Philadelphia

Stayed 1 night in Feb 2026

2/10 Terrible

Zhila

Stayed 6 nights in Feb 2026

2/10 Terrible

Mitalee

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
room and washroom both poor quality. water leaking from air condition, terrible noise, wash basin leaking
Stayed 4 nights in Feb 2026

4/10 Poor

Avijit, Vancouver

Travelled with family
Disliked: Amenities, property conditions & facilities
The Room, front desk service, the hotel door was bad. Always noise came from the corridor. Felt very uncomfortable situation. Elevator service was not good.
Stayed 4 nights in Feb 2026

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
second time at the Krystal. the location, beach, cleanliness and staff are perfect. Thank you
Stayed 4 nights in Jan 2026

8/10 Good

Marlon

Liked: Cleanliness, amenities
Location
Stayed 1 night in Feb 2026

10/10 Excellent

Marlen

Stayed 2 nights in Feb 2026

10/10 Excellent

mark

Stayed 1 night in Oct 2025

10/10 Excellent

Christopher Alan

Stayed 2 nights in Dec 2025

10/10 Excellent

Aakash

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not bad
Stayed 2 nights in Feb 2026

10/10 Excellent

Janice Marie, West Springfield

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We love CeCi at Las Velas💗. She was incredibly welcoming and attentive and so kind….we felt like family!! We also loved so may other staff members there throughout the resort!!
Stayed 12 nights in Feb 2026