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Krystal Cancun

3.5 star property

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Photo gallery for Krystal Cancun

Poolside bar
Outdoor pool, pool umbrellas, pool loungers
5 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Lobby
View from room

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪3 min walk‬
  • Place, Cancun Convention Center
    ‪5 min walk‬
  • Place, Forum Beach
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

7.2 out of 10
Good
(75 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout curtains, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

8.0 out of 10
Very good
(9 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View | Minibar, in-room safe, blackout curtains, soundproofing

Family Studio, 1 King Bed with Sofa bed, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout curtains, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.0 out of 10
Very good
(15 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View | Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Room, 1 King Bed, Balcony, Ocean View

7.0 out of 10
Good
(17 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Room, 2 Double Beds, Balcony, Ocean View

7.4 out of 10
Good
(68 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(66 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout curtains, soundproofing

Club Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Similar properties

Front of property
Emporio Cancun Optional All Inclusive
  • Pool
  • Spa
  • All-inclusive
  • Kids’ pool
4.0 out of 5, Very good, 2,405 reviews
The price is €268
includes taxes & fees
5 Mar - 6 Mar
Emporio Cancun Optional All Inclusive

About this property

Krystal Cancun

Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 5 restaurants.
Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of Krystal Cancun's great beach location. During your stay, you'll be connected to the convention centre and just a quick walk from Gaviota Azul Beach. Features include free WiFi in public areas and free valet parking, plus 5 restaurants.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Mexican cuisine at El Mortero, one of the property's 5 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with manicures and pedicures, body scrubs or body wraps at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the pool
  • 6 minutes by car from La Isla Shopping Mall and 9 minutes from Aquaworld
Some rates at Krystal Cancun are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Krystal Cancun offers its guests a full-service spa, an outdoor pool, and a health club. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

There are 5 meeting rooms available. A children's pool, a hot tub, and a sauna are also featured at the family-friendly Krystal Cancun. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Cancun resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11:30 AM.
El Mortero – This theme restaurant specialises in Mexican cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Las Velas – This poolside buffet restaurant specialises in Asian cuisine and serves breakfast, lunch and dinner. Open daily.
Mediterraneo – This fine-dining restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Aquamarina – This buffet restaurant serves breakfast, lunch and dinner. Open daily.
Fisheria – Overlooking the ocean and garden, this seafood restaurant serves breakfast and lunch. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mortero
  • Fisheria
  • Las Velas
  • Mediterraneo

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • Lift (91 centimetre wide door)

More

  • 4 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Cancun

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 390 for adults and from MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 005-007-000112/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Krystal Cancun Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 623 out of 1510 reviews
Rating 8 - Good. 351 out of 1510 reviews
Rating 6 - Okay. 228 out of 1510 reviews
Rating 4 - Poor. 141 out of 1510 reviews
Rating 2 - Terrible. 167 out of 1510 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

JOSE, PHARR

Travelled with partner
Disliked: Property conditions & facilities
The lobby looks good, but the rooms need to be remodeled, the hallway and the room smelled musty. The staff at the lobby were not that courteous, they were in a hurry. Not enough parking space, breakfast was not good at all. Good thing about it is that you have the beach a few steps away.
Stayed 1 night in Nov 2025

8/10 Good

SAAD

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room needs to be upgraded. Cabinet door keeps open. Elevator to our room is out of order so we used the stairs all the time Breakfast was excellent and no issues with most of the other things
Stayed 5 nights in Nov 2025

2/10 Terrible

Nelly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sadly, I didn’t have a good experience at this hotel. The food was poorly prepared and not good quality, service was not good, housekeeping terrible they wouldn’t leave clean towels either toilet paper even after multiple requests. I had a leaking in my bathroom which I reported early in the morning and got back to the room at 8pm and still no one showed up to fix it. They changed my room until they saw me very upset at the situation. The staff was not all the best, some were but not all. I didn’t like that you have to make reservations for dinner and the last days couldn’t make any and the buffet was bad. Also, if you pay for all inclusive package why do they still make you pay for extra menu? Makes no sense! Also, at the pool or outside they only offered drinks no snacks and took forever to bring them. The pool and the restaurant outside would close very early so by dawn the hotel is dark dead already nothing to do at night and the lobby is so crowded which also closes at 10:450pm. I wouldn’t go back to this hotel again. It was not pleasant and it t wasn’t worth the price I paid.
Stayed 6 nights in Nov 2025

6/10 Okay

Laura

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Only 1 elevator. Room stunk really bad. You had to pay to use the TV. Bed was super hard. They said we had a free day use of an outdoor bed on the beach but no one knew where we could make the reservation so we were never able too. The nice thing was the beach. The cleaning ladies were really great too.
Stayed 10 nights in Nov 2025

10/10 Excellent

Aldo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
El mejor hotel para quedarte
Stayed 3 nights in Nov 2025

10/10 Excellent

Alondra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nuestra estadía fue excelente, Suremy en recepción muy atenta, las concierge Abigail y Monserrat siempre al pendiente de nosotras. La habitación limpia y con una bonita vista a la ciudad y al mar. Sin duda alguna volveremos.
Linda balinesa en la playa
La piña colada y el mojito de fresa súper ricos
Habitación linda y súper limpia.
Stayed 2 nights in Nov 2025

4/10 Poor

Kathleen

Disliked: Property conditions & facilities
The room smelled of mold. We asked for a room change but they only gave us an air cleaning machine. We had to keep the AC on high all the tine and it was very cold. The TV didn’t work- although we had the techician there theee times he couldn’t get a signal.
Stayed 4 nights in Nov 2025

8/10 Good

Javier

Liked: Cleanliness, staff & service, amenities
The hotel has access to the best beach in all Riviera Maya. That’s the reason you should stay here. Hotel is a bit dated but the beach area makes up for everything. All-inclusive may not be worth it unless u really don’t want to go out to eat or order food. Again, the beach access makes this one of the best values in all Cancun and Riviera Maya without a doubt. Beach is super chill perfect for children or older folks.
Stayed 2 nights in Oct 2025

8/10 Good

Denise

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff were great. Clean hotel
Stayed 9 nights in Nov 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room and bed. Happy and friendly staff, quiet but happy atmosphere, well taken care, gorgeous beach. Excellent location. Attentive management
Stayed 3 nights in Nov 2025

10/10 Excellent

Anthony

Stayed 2 nights in Nov 2025

6/10 Okay

Hyacinth

Travelled with partner
Liked: Cleanliness
Overall, the hotel was okay, but it’s definitely outdated with noticeable wear and tear. My room was acceptable, though the shower knobs barely worked, the water came out yellow once, and the walls were so thin I could hear my neighbours clearly. The beach is absolutely stunning, but there aren’t many palapas, so you need to go early to get one. The location is a huge plus right in the middle of the Hotel Zone and walking distance to restaurants and entertainment, which made our stay much easier. There isn’t much nightlife at the hotel itself, just some music at the lobby bar and a bit of entertainment by the pool on the weekend. The staff were very friendly, and I didn’t try the restaurants since we didn’t do all-inclusive. I would consider booking again, but only if the rooms were updated.
Stayed 7 nights in Nov 2025

10/10 Excellent

Oscar

Stayed 5 nights in Nov 2025

4/10 Poor

John Allen

Disliked: Staff & service, amenities
The room was outdated, but the ocean view was nice, what I really don't like is the single line for check-in/out, they can take more than 10mins to check-in a single person, the 1.5L bottled water is priced at 60 pesos, but I was charged for 80 pesos. The guy who checked me out has a rude tone, the bell boys were the nicest people in the hotel.
Stayed 2 nights in Nov 2025

10/10 Excellent

Carline

Travelled with group
Liked: Cleanliness, staff & service, amenities
Our stay at the Krystal Cancun was a 10/10! The entire grounds are spotless, and the staff is courteous and attentive. THAT BEACH!!! It's so clean, such clear blue water, and the waves are safe for children! I didn't realize how different the shoreline and water is further down the coast. different the water is further down the coast
Stayed 1 night in Nov 2025

8/10 Good

Jefferson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I see renovations are taking place, please fix the missing elevator issue, my rooms ware at 7th floor had to wait 5/8 minutes to get the elevator. It’s my 4th time here I know the hotel can do better. Better communication between PBX and housekeeping department 1hr to get toothbrush it’s bit unfortunately, minor maintenance issues around the hallways, things that just need retouches. On good notes. Great F&B team, special shoutout to the cooks, runners, chef stations, and servers. I did not see any floor manager around though, maybe a natural smile from the hostess, Great complements for Abigail from concierge services. Knows Cancun very well. Very welcoming and always available for any question or concerns. Note: keep your eye on the beach it can be little messy with trash from locals over the weekend. I found my self picking trash while I took my morning calls at 8am I’m a hotelier too in NY, I can go on and on. However I love the hotel, I look forward to see you guys again in few months. Overall my favorite place to stay! Cheers
Stayed 4 nights in Oct 2025

10/10 Excellent

Jeffery

Liked: Cleanliness, amenities, property conditions & facilities
Staff members are always very professional, courteous and helpful. The hotel is located perfectly, with easy access to attractions in the hotel zone, and on a perfect stretch of beach
Stayed 10 nights in Oct 2025

8/10 Good

Sandra, Seabrook

Liked: Cleanliness, staff & service
The location is great, the staff was amazing very kind and attentive!
Stayed 4 nights in Oct 2025

10/10 Excellent

gerardo

Stayed 4 nights in Oct 2025

6/10 Okay

adolfo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Need to upgrade bathroom in room mold on shower door area
Stayed 11 nights in Sep 2025

10/10 Excellent

Sesar

Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Broken elevator made it absolutely brutal going up and down from 8th floor
Stayed 4 nights in Oct 2025

2/10 Terrible

Thiago

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Get away from this hotel Saved 200 to sleep in a room full of humidity and construction noise all day. The place smells like swamp water the bathroom water is yellow and the bed and pillows are terrible. Even the ice tastes like sink water. The all inclusive is a joke the cheapest most tasteless food I have ever seen. To make it worse on my first night after drinking one beer a group of so called tourist police stopped me saying I was drunk. I had literally just arrived wasn’t drunk at all and ended up in a police station for 3 hours until I paid them 500 to get out. This hotel and the whole experience were a complete disaster. Never going back to Cancun and definitely never stay at this one star hotel.
Stayed 3 nights in Oct 2025

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and beach
Stayed 5 nights in Sep 2025

10/10 Excellent

Tejasvini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Krystal was an amazing place to stay. They had all the amneties. Food was good. Staff was really noce. Our go to place for every future visit to cancun.
Stayed 4 nights in Oct 2025

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