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Krystal Cancun

3.5 star property

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Photo gallery for Krystal Cancun

4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Café
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Outdoor pool, pool loungers
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub

Explore the area

View in a map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Cancun Convention Center
    ‪3 min walk‬
  • Place, Gaviota Azul Beach
    ‪5 min walk‬
  • Place, Forum Beach
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪57 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

7.4 out of 10
Good
(65 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout curtains, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

8.0 out of 10
Very good
(9 reviews)
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View | Minibar, in-room safe, blackout curtains, soundproofing

Family Studio, 1 King Bed with Sofa bed, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout curtains, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.0 out of 10
Very good
(15 reviews)
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View | Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Room, 1 King Bed, Balcony, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Room, 2 Double Beds, Balcony, Ocean View

7.2 out of 10
Good
(65 reviews)
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

7.6 out of 10
Good
(59 reviews)
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout curtains, soundproofing

Club Room, 2 Double Beds, Balcony, Ocean View

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About this property

Krystal Cancun

Family-friendly fun on the beach, with outdoor pool
Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.
Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of Krystal Cancun's great beach location. During your stay, you'll be connected to the convention centre and just a quick walk from Gaviota Azul Beach. Features include free WiFi in public areas and free valet parking, plus 4 restaurants.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Mexican cuisine at El Mortero, one of the property's 4 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with body wraps, aromatherapy or massages at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the pool and the beach
  • Just a 5-minute drive from La Isla Shopping Mall and 6 minutes from Aquaworld
Some rates at Krystal Cancun are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Krystal Cancun offers its guests a full-service spa, an outdoor pool, and a health club. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

There are 5 meeting rooms available. A children's pool, a hot tub, and a sauna are also featured at the family-friendly Krystal Cancun. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Cancun resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11:30 AM.
El Mortero – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Las Velas – This poolside restaurant serves breakfast, lunch and dinner. Open daily.
Mediterraneo – This restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Aquamarina – This restaurant serves breakfast, lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mortero
  • Las Velas
  • Mediterraneo

Things to do

  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • Lift (91 centimetre wide door)

More

  • 4 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Cancun

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 390 for adults and from MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 005-007-000112/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Reviews

Krystal Cancun Reviews

7.6

Good

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 580 out of 1426 reviews
Rating 8 - Good. 331 out of 1426 reviews
Rating 6 - Okay. 214 out of 1426 reviews
Rating 4 - Poor. 129 out of 1426 reviews
Rating 2 - Terrible. 172 out of 1426 reviews

Reviews

2/10 Terrible

Alexandra

Travelled with partner, Travelled with group
Disliked: Cleanliness, property conditions & facilities
We stayed at Crystal Inn Resort and unfortunately our experience ended on a very disappointing note. On our last day, when we were trying to get ready and enjoy our final moments, the entire room lost both power and water. This lasted until around 6pm, which completely ruined the day we had hoped to make memorable. No lights, no running water, no ability to shower or prepare for the evening, it was extremely frustrating. For a resort that markets itself as a relaxing getaway, this was unacceptable. I would strongly caution others to be aware of this before booking.
Stayed 4 nights in Aug 2025

10/10 Excellent

juana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed everything from this hotel
Stayed 7 nights in Aug 2025

10/10 Excellent

Bianca

Stayed 1 night in Aug 2025

8/10 Good

MIRIAM CECILIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was very good, walking distance to nightlife specially coco bongo, It was a very good follow up regarding an issue with my room, the personal super nice and welcoming, the only thing I can point out they where trying to give us a “conference” in order to advertise the hotel and give us discounts if we hear the conference, they where very pushy with that and was a little bit annoying. But above all great hotel thank you so much.
Stayed 3 nights in Aug 2025

10/10 Excellent

Bianca

Stayed 1 night in Aug 2025

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance from restaurant, markets, clubs. Hotel staff is great, food was good, overall strongly recommend
Stayed 4 nights in Aug 2025

6/10 Okay

Johana, Denver

Travelled with family
Disliked: Staff & service, property conditions & facilities
This hotel is very outdated. The beds were hard as the floor and the staff was just eh. Nothing really stood out, would not stay here again.
Stayed 4 nights in Aug 2025

10/10 Excellent

Victor

Stayed 3 nights in Aug 2025

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right at the peak of the hotel area the view of the ocean is unbeatable. Also its just a short 6 minute walk to the club area.
Stayed 3 nights in Jul 2025

2/10 Terrible

Said

Stayed 1 night in Aug 2025

8/10 Good

Jesse

Stayed 4 nights in Aug 2025

2/10 Terrible

Cesar Guzman

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The food at the hotel was the worst I've ever experienced, and I've traveled all over the world. The accommodations were unacceptable; we had to switch rooms three times due to poor conditions. To make matters worse, the shower water was brown. While the hotel staff were polite and the location was great, I was very disappointed with my overall experience.
Stayed 12 nights in Jul 2025

4/10 Poor

ailiuj

Travelled with family
Liked: Cleanliness, staff & service
La.piscina es vieja ,las personas resbalan porque el piso de la piscina no es antiresbaladizo
Stayed 1 night in Jul 2025

6/10 Okay

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to everything. The room that we got needs some maintenance. There was not hot water in the shower. The food was decent the drinks selection not so much.
Stayed 3 nights in Jul 2025

2/10 Terrible

Socorro

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do go here

Awful place to stay
Stayed 5 nights in Jul 2025

2/10 Terrible

Rene

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful place

Ac wasn’t working and water kept coming out yellow
Stayed 6 nights in Jul 2025

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Jul 2025

10/10 Excellent

yedizeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredibly friendly
Stayed 3 nights in Jul 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid at all cost

The customer service is awful the water was coming out yellow from our room and front desk said to let it run-it did not resolve -no hot water for 4/5 days of our stay and the front desk did nothing about it. No apologies or accountability for anything from the staff.
Stayed 7 nights in Jul 2025

8/10 Good

Manuel

Travelled with family
Liked: Staff & service
The front desk staff very nice and polite. They suited all of our needs. However; the hotel is dated with a large case of differed maintenance. Needs a much needed face lift!!
Stayed 2 nights in Jul 2025

4/10 Poor

Juan Carlos

Stayed 4 nights in Jul 2025

2/10 Terrible

Mayra

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Our room smelled of fresh paint-without proper ventilation. Our bathroom was dirty.
Stayed 1 night in Jul 2025

8/10 Good

Pernell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Yves

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location and Convenience A+

Great value - best bang for your buck and perfect location to tourist zone and Cancun proper. Needs a remodel at some point and add more activities and really needs a major restaurant boost internally. Nonetheless, it’s a great place to be and family friendly.
Stayed 4 nights in Jul 2025

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beach is BEAUTIFUL
Stayed 7 nights in Jul 2025