Moon Palace Cancun - All Inclusive

4.5 star property
VIP Access

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Photo gallery for Moon Palace Cancun - All Inclusive

Aerial view
Superior Junior Suite Golf Course - Kids & Teens Free | Premium bedding, down duvets, memory-foam beds, free minibar
Superior Governor Ocean Front Suite - King Size Bed | Premium bedding, down duvets, memory-foam beds, free minibar
Aerial view
Couples treatment room(s), sauna, hot tub, steam room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500
  • Xoximilco
    â€Ș10 min walk‬
  • Moon Palace Golf Club
    â€Ș16 min walk‬
  • Riviera Cancun Golf Resort
    â€Ș10 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    â€Ș9 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Superior Honeymoon Suite - King Size Bed

  • 45 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

Superior Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Governor Ocean Front Suite - King Size Bed

  • 111.17 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

  • 90 sq m
  • Golf view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Deluxe Ocean View - Kids & Teens Free

  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Governor Suite - King Size Bed

  • 90 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Superior Junior Suite Golf Course - Kids & Teens Free

  • 38 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

Swim Up Suite Garden View - Kids & Teens Free

  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Deluxe Garden View - Kids & Teens Free

  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Family Suite Garden View - Kids & Teens Free

  • 90 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 90 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Room Standard With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

Suite Superior With Golf Course View

  • Golf view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Family Suite -6 Guests- With Garden View

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Room Premium With Partial Sea View

  • Partial sea view
  • Sleeps 2
  • 1 King Bed

Suite Master With Side Sea View

  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Suite Presidential With Sea View

  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Room Luxury

  • Sleeps 4
  • 2 Double Beds

Room Standard With Garden View

  • Sleeps 4
  • 2 Double Beds

Suite Junior With Garden View

  • Sleeps 2
  • 1 King Bed

Similar properties

About this property

Moon Palace Cancun - All Inclusive

Luxury property on the beach, with 7 outdoor pools
Spend the day relaxing at the beach, practising your swing on Moon Palace Cancun - All Inclusive's golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 16 restaurants.
Moon Palace Cancun - All Inclusive offers 1334 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Memory foam beds feature down duvets and premium bedding. 55-inch Smart televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts and a marina. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 36 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Moon Palace Cancun - All Inclusive. During your stay, you're just a quick walk from Xoximilco. You'll find features such as free WiFi in public areas, free valet parking and a free manager's reception.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free valet parking and self-parking
  • Enjoy Asian cuisine at Momo Teppanyaki, one of the property's 16 restaurants and 11 bars/lounges
  • Splash around at the waterslide or swim in the 7 outdoor pools
  • Treat yourself to reflexology, hot stone massages or manicures and pedicures at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a golf course, 2 outdoor tennis courts and a gym
  • Guests have great things to say about the family-friendly amenities and the clean guestrooms
  • Just a 4-minute drive from Moon Palace Golf Club and 14 minutes from Riviera Cancun Golf Resort
  • Airport shuttle service available for a fee
Moon Palace Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancun - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools and enjoy a treatment at the full-service spa.

A free manager's reception is offered daily. There are 16 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 9 swim-up bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available. A complete renovation of Moon Palace Cancun - All Inclusive was completed in January 2020.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

The property hosts a free manager's reception daily.
Momo Teppanyaki – This theme restaurant specialises in Asian cuisine and only serves dinner. Reservations are required.
Agra – This theme restaurant specialises in Indian cuisine and only serves dinner. Reservations are required. Open daily.
Trattoria – This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Los Caporales – This theme restaurant specialises in Mexican cuisine and serves breakfast and dinner. Open daily.
Riviera Maya – This theme restaurant specialises in Mexican cuisine. Reservations are required. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and Ă  la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Football
Volleyball
Children's club

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 11 bars/lounges
  • 16 restaurants
  • 2 coffee shops/cafes
  • 9 swim-up bars
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Agra
  • Los Caporales
  • Momo Teppanyaki
  • Riviera Maya
  • Trattoria

Things to do

  • 2 outdoor tennis courts
  • 27-hole golf course
  • 7 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free beach club
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Gym
  • Karaoke
  • Kayaking
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Water sports equipment
  • Waterslide
  • Windsurfing

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 36 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 16 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Renovated entire property - January 2020
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (return)
  • Airport shuttle fee per child: USD 26 (return), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Moon Palace Cancun - All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace CancĂșn All Inclusive All-inclusive property Cancun
Moon Palace CancĂșn All Inclusive Cancun

Moon Palace Cancun - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1444 out of 2737 reviews
Rating 8 - Good. 546 out of 2737 reviews
Rating 6 - Okay. 328 out of 2737 reviews
Rating 4 - Poor. 206 out of 2737 reviews
Rating 2 - Terrible. 213 out of 2737 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jing

Stayed 6 nights in Mar 2025

8/10 Good

Kane

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
With regards to our vip extras all we could use was the spa credits. We tried spending the resort credits and we were told that we couldn’t and that they didn’t even know what vip credits were. We also never got a reply from our concierge that we contacted via the number the hotel gave us.
Stayed 9 nights in Feb 2025

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo me gusto
Stayed 3 nights in Mar 2025

10/10 Excellent

patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgrade to a presidential suit with wine, tequila , snack bar, dining to 16 restaurants and 9 pools. Acces to other 4 hotels. Every day we will visit the other hotels restaurants and pools.
Stayed 4 nights in Mar 2025

10/10 Excellent

YI

Stayed 5 nights in Jan 2025

6/10 Okay

Aakash

Liked: Cleanliness, property conditions & facilities
Not enough variety of activities for kids. Pool for kids is not that big and is located at the northernmost area at MoonPalace Sunrise. Lots of restaurants which was good. Not enough variety for vegetarians. The resort credit is a joke. One spa massage treatment will cost you around $400 USD. Awe Spa at the facility has horrible service if you're not a member.
Stayed 6 nights in Feb 2025

6/10 Okay

Zaheer A

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Ghazal

Stayed 3 nights in Feb 2025

10/10 Excellent

Lydia

Stayed 7 nights in Feb 2025

10/10 Excellent

Kahea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not pleased with how long the check-in time was. I also was not upgraded. I was charged for an upgrade. The hotel was awesome and a lot of fun! Variety of delicious Restaurants! Overall, we had an awesome time there - def recommend.
Stayed 2 nights in Feb 2025

10/10 Excellent

Mark Steven

Juan your representative treated us incredible. He actually got us an upgrade on rooms and told them to have us a room prior to the rooms scheduled arrival time. He is an incredible employee. Thanks, Mark
Stayed 6 nights in Feb 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

6/10 Okay

BINHDUONG

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

pruthvika

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Resort visit ever

The stay at the Moon Palace Sunrise hotel was absolutely fabulous. Everything from digital communication to friendly, personal services was incredible. Every member of the Moon Palace team was friendly, and very helpful. This was the most pleasant experience with a hotel every. This was really value for money.
Stayed 7 nights in Feb 2025

8/10 Good

Sang Hyun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Jagvir Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Clean fresh beautiful
Stayed 6 nights in Feb 2025

10/10 Excellent

Elsa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and hotel. Must say I’m impressed by the quality of customer service from all departments.
Stayed 2 nights in Feb 2025

8/10 Good

Shelby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Feb 2025

8/10 Good

Teo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, a real place to relax on a vacation
Stayed 6 nights in Feb 2025

10/10 Excellent

linton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Sterling

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice just make sure you get your reservations for dinner
Stayed 3 nights in Feb 2025

10/10 Excellent

Dilara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

4/10 Poor

Donald, Burlington

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
After a long day of travel, the check-in process was far to long and there was no sense of urgency from the staff. After the check-in process the resort commenced to soft sell us on ownership of some kind insisting on us joining them for a 1.5 hour sell in the morning. We were told there was some sort of VIP package we had been upgraded to buy there wasn't anything vip. Not enough or varied vegetarian options.
Stayed 6 nights in Feb 2025

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family orientated establishment
Stayed 4 nights in Feb 2025