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Nizuc Resort and Spa

5.0 star property
VIP Access

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Photo gallery for Nizuc Resort and Spa

Suite (Master) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Lobby
4 bars/lounges, 2 poolside bars, beach bar
5 outdoor pools, pool umbrellas, pool loungers
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

Map
Punta Nizuc, Blvd. Kukulcan Km.21 - 260, Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    ‪3 min drive‬
  • Delfines Beach
    ‪4 min drive‬
  • Ventura Park Cancun
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪13 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Ocean View Deluxe Double

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Ocean View Deluxe Double

  • 73 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Garden View Double

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Garden View Double

  • 79 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean Suite

Balcony

Ocean Suite

  • 88 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View | Room amenity

Deluxe Room, 1 King Bed, Ocean View

  • 79 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Private Pool Pavillion Villa

Private Pool Pavillion Villa | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Private Pool Pavillion Villa

  • 255 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Private Pool Villa

Private Pool Villa | Room amenity

Private Pool Villa

  • 226 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Garden Deluxe Suite

Garden Deluxe Suite | View from room

Garden Deluxe Suite

  • 119 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Garden)

Junior Suite (Garden) | View from room

Junior Suite (Garden)

  • 118 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Master)

Suite (Master) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite (Master)

  • 152 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Junior Suite, Ocean View

  • 120 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse

Penthouse | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Penthouse

  • 164 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Room, 1 King Bed, Garden View

  • 79 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Nizuc Resort and Spa

Luxury hotel on the beach, with 5 outdoor pools
Catch some rays on Nizuc Resort and Spa's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants.
Nizuc Resort and Spa offers 274 accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. 47-inch flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

A private beach, 2 outdoor tennis courts and a health club are featured at the hotel. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.

Guests aged under 12 years old are not allowed in the hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa by ESPA has 18 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Nizuc Resort and Spa. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll find features such as free WiFi in public areas and free self-parking, plus 5 outdoor pools. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking and extended parking
  • Enjoy international cuisine with ocean views at Cafe de la Playa, one of the property's 6 restaurants and 4 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the 5 outdoor pools
  • Treat yourself to Swedish massages, aromatherapy or body scrubs at Spa by ESPA
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, 2 outdoor tennis courts and a gym
  • Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 3-minute drive from Delfines Beach
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Simply walk outside to feel the sun on your face at the sandy beach. At Nizuc Resort and Spa, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Cancun hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to noon.
Cafe de la Playa – Overlooking the ocean and garden, this buffet restaurant specialises in international cuisine and only serves breakfast.
Ramona – Overlooking the ocean, this fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Ni – Overlooking the ocean, this seafood restaurant specialises in Peruvian cuisine and serves lunch and light fare. Open daily.
La Punta Lounge and Grill – Overlooking the ocean, this restaurant specialises in international cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Terra Nostra – Overlooking the garden, this restaurant specialises in Mediterranean cuisine and only serves dinner. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Nizuc Resort and Spa is listed in the 2021 Travel + Leisure 500.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Limo/town car service
  • Free extended parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7 AM to noon for a fee: MXN 915 for adults and MXN 457.50 for children
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A beach bar

Restaurants on site

  • Cafe de la Playa
  • La Punta Lounge and Grill
  • Ni
  • Ramona
  • Terra Nostra

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 5 outdoor pools
  • Beach yoga
  • Boat tours
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Game viewing
  • Health club
  • Kayaking
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Snorkelling
  • Steam room
  • Tennis lessons

Family friendly

  • 5 outdoor pools
  • Children's pool
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 18 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Built in 2013
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with cable/satellite channels
  • IPod dock
  • Pay films

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

  • Pets: MXN 3055 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 10 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 915 for adults and from MXN 457.50 for children
  • Pet fee: MXN 3055 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Nizuc
Nizuc Cancun
Nizuc Resort
Nizuc Resort Cancun
Nizuc Resort Spa

Nizuc Resort and Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 792 out of 1003 reviews
Rating 8 - Good. 101 out of 1003 reviews
Rating 6 - Okay. 46 out of 1003 reviews
Rating 4 - Poor. 24 out of 1003 reviews
Rating 2 - Terrible. 40 out of 1003 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was extremely impressed with Nizuc Report and Spa. The views and the design aesthetics were absolutely stunning. Pictures couldn’t possibly do it justice. Every detail was thoughtful. Every staff member we encountered greeted us warmly and was eager to assist us with anything we could possibly need. The culinary experience was incredible. We tried the 12 course tasting menu at the Ramona which included some of the best food I have ever tasted. I literally didn’t know food could be that good, and we’re from New York City. Nizuc was not cheap, but it was worth every penny. It was heavenly.
Stayed 6 nights in Feb 2025

2/10 Terrible

Theo

Disliked: Staff & service, amenities
Very noisy with traffic and parties and pools/amenities all close at 7pm. Would not recommend.
Stayed 1 night in Feb 2025

10/10 Excellent

Shezad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property with fantastic restaurants on site. The resort has a large family pool with a swim up bar where you could spend the entire day. Rooms are well proportioned and most have an ocean facing room. A great gym on-site however it did get busy in the mornings and at times, it was difficult to find an available treadmill. Overall, a great resort with friendly staff.
Stayed 4 nights in Feb 2025

10/10 Excellent

Deborah

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievable property, excellent service, staff can’t do enough for you.
Stayed 3 nights in Feb 2025

10/10 Excellent

jian

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were extremely friendly and greeted us by name and try to accommodate our schedules. The room is quiet, clean, and well maintained.
Stayed 7 nights in Feb 2025

10/10 Excellent

MOHAMMAD

Stayed 5 nights in Dec 2024

10/10 Excellent

Anais

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Feb 2025

8/10 Good

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likes: close to airport, clean, beautiful adult pool Dislikes: slow service, high prices of alcohol,
Stayed 2 nights in Feb 2025

6/10 Okay

KEVIN

Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel experience ever

The location is breathtaking. The property is beautiful and perfectly maintained. The service was above and beyond anything we’ve ever received at a hotel. We’d love to go back soon.
Stayed 5 nights in Feb 2025

10/10 Excellent

griselda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I are in love with this property. From the moment you arrive, the hospitality and customer service is incredible. The room they gave us was spectacular as were all the services and all the attention received. The restaurants are all first class, but La Punta is special. Thank you very much to all the staff who treated us wonderfully. We can't wait for our next vacation at Nizuc Resort.
Stayed 4 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

2/10 Terrible

MAHFUZA

Disliked: Cleanliness, property conditions & facilities

Do not stay here!!!

Terrible service! I ordered and paid for a round trip car service. On our way back - they ordered us a taxi - why? We had to pay again out of pocket so a total of $315 just for transportation. They’ll claim misunderstanding etc but this is unacceptable. Don’t stay here - book at a place where they have their logistics intact
Stayed 4 nights in Feb 2025

10/10 Excellent

Shlomo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property
Stayed 3 nights in Feb 2025

10/10 Excellent

simon

Stayed 7 nights in Feb 2025

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort. Can’t wait to come back. Great food, vibe, beach and service. Highly recommend.
Stayed 4 nights in Dec 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and excellent fresh food. Very nice staff. Gym was very nice but a bit small and there was very little programmed activities. Tennis was really only open for private lessons.
Stayed 4 nights in Feb 2025

8/10 Good

Phillip

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great except the check in…. I met my wife in Cancun for a vacation. She flew in from Bulgaria and was on a plane for 17hours non stop. We landed and got to the hotel at 2pm. That’s the back story So prior to this I had been in contact with the hotel to make sure all arrangements would be handled and the room would be ready. I paid $300 USD for flowers and a chocolate to be waiting in the room and was told it would be ready at noon. (I have email to prove this) We got to the hotel at 2 and when checking in the woman behind the counter was cold and rude(unlike the rest of the staff) she told me my room was not ready. I explained maybe it’s a mistake I paid extra for it to be ready and I have an email to prove it. She didn’t care and told us to go sit down and wait until 3. We instead walked around the property and looked at everything to kill time. We came back at the and she said it is still not ready and it would be another 30minutes. At 3:30 still not ready. We did not get our room until 3:50pm. This really was not great and the woman’s attitude made it even worse. If she was nice that would be one thing but she was so rude. I probably would not stay here again solely based on her and the room situation.
Stayed 2 nights in Feb 2025

8/10 Good

Idris

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Bianca

Stayed 4 nights in Jan 2025

10/10 Excellent

Terry, Sandy

Stayed 5 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hands down the best hotel I've ever stayed at in Mexico
Stayed 4 nights in Jan 2025