Dreams Sapphire Resort & Spa - All Inclusive

4.5 star property
VIP Access

Choose dates to view prices

Photo gallery for Dreams Sapphire Resort & Spa - All Inclusive

4 outdoor pools, free pool cabanas, pool umbrellas
Property video
A bed with a view of the ocean, a vase of flowers, and a wooden nightstand.
Buffet
On the beach, sun-loungers, beach umbrellas, beach towels

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪3 min walk‬
  • Place, Puerto Morelos Beach
    ‪14 min walk‬
  • Place, Puerto Morelos Town Square
    ‪8 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Junior Suite Tropical View Double

9.0 out of 10
Wonderful
(43 reviews)
  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Preferred Club Junior Suite Ocean Front Double

8.4 out of 10
Very good
(6 reviews)
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Preferred Club Junior Suite Tropical View Double

7.6 out of 10
Good
(12 reviews)
  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Preferred Club Junior Suite Ocean Front Swim Out King

8.0 out of 10
Very good
(6 reviews)
  • Beach view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Preferred Club Junior Suite Ocean Front Swim Out Double

10.0 out of 10
Exceptional
(2 reviews)
  • Beach view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Preferred Club Governor Suite Ocean Front King

  • Ocean view
  • 145 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Two-Bedroom Family Suite Tropical View

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 97 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed
  • Free Wi-Fi

Preferred Club Master Suite Ocean Front King

  • Ocean view
  • 97 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Preferred Club Master Suite Ocean Front Swim Out King

10.0 out of 10
Exceptional
(1 review)
  • Beach view
  • 97 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Club Junior Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 57 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Club Junior Suite Ocean Front Double

  • Sea view
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Club Junior Suite Ocean Front Swim Out King

10.0 out of 10
Exceptional
(1 review)
  • Beach view
  • 57 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Club Junior Suite Ocean Front Swim Out Double

  • Beach view
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Club Master Suite Ocean Front King

  • Ocean view
  • 114 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Club Master Suite Ocean Front Swim Out King

  • Beach view
  • 114 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Club Two-Story Villa

10.0 out of 10
Exceptional
(1 review)
  • 120 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed
  • Free Wi-Fi

Junior Suite Tropical View King

8.4 out of 10
Very good
(69 reviews)
  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Preferred Club Junior Suite Tropical View King

7.8 out of 10
Good
(9 reviews)
  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Preferred Club Junior Suite Ocean Front King

8.0 out of 10
Very good
(12 reviews)
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Similar properties

About this property

Dreams Sapphire Resort & Spa - All Inclusive

Catch some rays at the beach or spend the day relaxing at Dreams Sapphire Resort & Spa - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.
Dreams Sapphire Resort & Spa - All Inclusive offers 568 accommodations with free minibar items and a safe. Rooms open to balconies or patios. Beds feature down duvets and premium bedding. A pillow menu is available. 50-inch LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries, hairdryers and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

An outdoor tennis court, a health club, complimentary bicycles and a complimentary water park with waterslides are featured at the property. 4 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Dreams Spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Dreams Sapphire Resort & Spa - All Inclusive. During your stay, you're just a quick walk from Arrecife de Puerto Morelos National Park. Enjoy features like free breakfast and free WiFi in public areas, plus 4 outdoor pools. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Enjoy Asian cuisine at Himitsu, one of the property's 8 restaurants and 6 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 4 outdoor pools
  • Treat yourself to facials, hydrotherapy or massages at Dreams Spa
  • Services include babysitting, a children's club and a lifeguard on-site
  • On-site recreation includes an outdoor tennis court, a gym and complimentary bicycles
  • Guests have great things to say about the clean guestrooms and the pool
  • Just a 2-minute drive from Puerto Morelos Beach and 6 minutes from Puerto Morelos Town Square
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Dreams Sapphire Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Dreams Sapphire Resort & Spa - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:30 AM.
Himitsu – This theme restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar.
Bordeaux – This fine-dining restaurant specialises in French cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Portofino – This theme restaurant specialises in Mediterranean cuisine and only serves dinner. Open daily.
El Patio – This theme restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Bluewater Grill – This steakhouse serves breakfast, lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Snorkelling

Land activities

Cycling
Climbing wall
Fitness facilities
Miniature golf
Football
Tennis
Volleyball
Tennis racquets
Children's club

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bluewater Grill
  • Bordeaux
  • El Patio
  • Himitsu
  • Portofino

Things to do

  • 4 outdoor pickleball courts
  • 4 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Children's pool
  • Evening entertainment
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Health club
  • Kayaking
  • Mini golf
  • Music library
  • Outdoor tennis court
  • Paddleboard
  • Playground
  • Shopping
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • In-room babysitting
  • In-room cot
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Stroller
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Conference centre (8,295 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (112 centimetre high)
  • Magnifying mirror
  • No lift
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (109 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 15 buildings
  • 3 floors
  • Banquet hall
  • Built in 2001
  • Communal living room
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Now Sapphire Riviera Cancun
Now Riviera Sapphire
Now Sapphire All Inclusive
Now Sapphire Cancun
Now Sapphire Cancun All Inclusive
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
Now Sapphire Riviera Cancun Puerto Morelos
Riviera Sapphire Cancun
Now Sapphire Riviera Cancun All Inclusive All-inclusive property

Dreams Sapphire Resort & Spa - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 471 out of 1004 reviews
Rating 8 - Good. 251 out of 1004 reviews
Rating 6 - Okay. 147 out of 1004 reviews
Rating 4 - Poor. 55 out of 1004 reviews
Rating 2 - Terrible. 80 out of 1004 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Hayley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for a family vacation!
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Adonice

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was incredible. The beach area Is really lacking however.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SUPER kid friendly.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Dominika

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and helpful and the resort was clean and beautiful!
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation ever! I booked this trip for my fiancé for his birthday. My mom recommended this location since her and my dad stayed here. We absolutely loved it! The staff was very friendly and if we needed anything they did not hesitate to get it for us. Definitely looking forward to going back again.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Lindsey

Liked: Cleanliness, amenities, property conditions & facilities
This resort was breathtaking. It was clean, the food was amazing and the STAFF were so friendly and kind!
Stayed 5 nights in Oct 2025
Verified

2/10 Terrible

Justin Alan

For the price the hotel, the beach is not what I expected. Hotel zone is much better and nicer beaches with clear water. Stick to the hotel zone.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Majid

Liked: Amenities, property conditions & facilities
Lovely hotel with great foods and lovely staff
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Kavya

Liked: Cleanliness, staff & service, amenities
Spotless rooms, wonderful amenities, friendly staff and good quality food. Loved the stay!
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Christopher

Food was great, staff were super-friendly, rooms were spacious and clean.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Ingrid

Liked: Cleanliness, amenities, property conditions & facilities
Staff amazing and resort cleanliness
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Andy Vishnu

Liked: Cleanliness, amenities, property conditions & facilities
Great experience overall!
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, helpful staff, beautiful views in the prefered club, rooftop pool was amazing
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Shivam

Liked: Cleanliness
Wonderful vacation desination for a relaxing family oriented fun. Amazing will definately come back. The resort doesnt not have smart tv functions and some aspects of the room needed to be fixed however those issues paled in comparison to the fun and relaxation it was a minimal annoyance.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Michael Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I thought was a negative was there are no reservations for the restaurants. Some nights was an hour wait to sit down for dinner.
Stayed 5 nights in Apr 2026
Verified

8/10 Good

Florin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with beautiful roof top pool, club area is great with ocean front swim out and suite. kids club was excellent, food was ok (surprising in Mexico) and staff were nice but had better service at other Hyatts overall. Evening entertainment was ok.
Stayed 6 nights in Mar 2026
Verified

8/10 Good

Kerry

Liked: Cleanliness, amenities, property conditions & facilities
Staff and amenities were fantastic.
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Terri A.

Liked: Cleanliness, amenities, property conditions & facilities
The people that work there are amazing couldn’t have asked for any better!
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Todd

Liked: Cleanliness
Great
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service, staff and entertainment at this resort were absolutely fantastic!
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Was clean good food
Stayed 3 nights in Dec 2025
Verified

2/10 Terrible

Mark

Disliked: Cleanliness, property conditions & facilities
Food wasn’t the best and the place looks worn down.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Takuma

Liked: Cleanliness, amenities, property conditions & facilities
staffs are all smiling and happy, which make us feel very relaxing and enjoyable.
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Kory Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, great food, fun events going on, etc. The only real downside is the beach. It’s full of seaweed even at the time of year when it’s supposed to be at its lowest level. If you don’t mind not having a swimmable beach everything is perfect.
Stayed 9 nights in Feb 2026
Verified

2/10 Terrible

Jadd

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was awful and they will try to upcharge you on everything through out the stay.
Stayed 3 nights in Mar 2026