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Paradisus Cancún – All Inclusive

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Photo gallery for Paradisus Cancún – All Inclusive

A resort with a pool, beach, and ocean view.
Property video
A seaside restaurant with thatched umbrellas, wicker furniture, and a view of the ocean.
A water slide at a resort with clear blue water, palm trees, and thatched-roof huts.
An indoor dining area with wooden furniture, a glass display case, and hanging pendant lights.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Boulevard Kukulkan Km 16.5, Cancun, QROO, 77500
  • Place, Aquaworld
    ‪5 min walk‬
  • Place, Nichupté Lagoon
    ‪5 min walk‬
  • Place, Oasis Arena
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

The Reserve Governor Suite

  • Lagoon view
  • 60 sq m
  • Sleeps 4
  • Free Wi-Fi

Premium Suite, 1 Bedroom

  • Lagoon view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • Free Wi-Fi

View all photos for Premium Master Suite Sunset View

A modern hotel room with a large bed, a bathtub, a balcony with a view of the sea, and a dining area.

Premium Master Suite Sunset View

  • Lagoon view
  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Premium Two Bedrooms Master Suite

A balcony with a view of the sea, a bathtub, two wicker chairs, and a small table with a handbag and sunglasses.

Premium Two Bedrooms Master Suite

  • Lagoon view
  • 102 sq m
  • 2 bedrooms
  • Sleeps 2
  • 2 Double Beds and 1 King Bed
  • Free Wi-Fi

View all photos for Premium Suite Sunset View

A hotel room with a large bed, a view of a building through a glass door, a round mirror, and a small table with a lamp.

Premium Suite Sunset View

9.0 out of 10
Wonderful
(4 reviews)
  • Lagoon view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for The Reserve Adults Only Master Suite – Ocean View

A hotel room with a large window, a sofa, a TV, and a balcony with a view of the ocean.

The Reserve Adults Only Master Suite – Ocean View

  • Ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for The Reserve Suite Sunset View Adults Only

A hotel room with a large bed, a television on a tripod stand, a bathroom with a bathtub, and a shower.

The Reserve Suite Sunset View Adults Only

8.8 out of 10
Excellent
(5 reviews)
  • Lagoon view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for The Reserve Adults Only Suite – Ocean View

A hotel room with a bed, a sofa, a dining table with chairs, a lamp, and a view of the ocean.

The Reserve Adults Only Suite – Ocean View

9.4 out of 10
Exceptional
(13 reviews)
  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for The Reserve Master Suite Sunset View Adults Only

A modern hotel room with a sofa, a round table, a television, and a view of the outdoors.

The Reserve Master Suite Sunset View Adults Only

10.0 out of 10
Exceptional
(3 reviews)
  • Lagoon view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Concierge Junior Suite Ocean View

A hotel room with a bed, a chair, a TV, a mirror, and a wardrobe.

Family Concierge Junior Suite Ocean View

7.2 out of 10
Good
(9 reviews)
  • Ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Family Concierge Suite Ocean View

A hotel room with a bed, a desk with a chair, a table with chairs, and a balcony with a view of the ocean.

Family Concierge Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Governor Suite

A modern hotel room with a large TV, a sofa, a dining area, and a balcony with a view of the ocean.

Governor Suite

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Concierge Suite Sunset View

A modern hotel room with a balcony, a sofa, a round table, and a chair.

Family Concierge Suite Sunset View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Family Concierge Junior Suite Sunset View

A hotel room with a bed, a TV, a lamp, and a view of a building through a large window.

Family Concierge Junior Suite Sunset View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Family Concierge Two Bedroom Sunset View

A hotel room with a bed, a round table, a chair, a sofa, a large window with a view of the sea, and a balcony.

Family Concierge Two Bedroom Sunset View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Family Concierge Two Bedroom Ocean View

A hotel room with two beds, a TV, a mirror, a lamp, and a small table.

Family Concierge Two Bedroom Ocean View

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite Sunset View

A hotel room with a bed, a television, a lamp, and a mirror.

Junior Suite Sunset View

7.8 out of 10
Good
(132 reviews)
  • Lagoon view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite Ocean View

A bedroom with a bed, a TV, and a view of the ocean.

Junior Suite Ocean View

8.0 out of 10
Very good
(46 reviews)
  • Ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for The Reserve Junior Suite Sunset View Adults Only

A hotel room with two beds, a sofa, a small table, a lamp, a mirror, and a large window with curtains.

The Reserve Junior Suite Sunset View Adults Only

9.0 out of 10
Wonderful
(16 reviews)
  • Lagoon view
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for The Reserve Adults Only Junior Suite – Ocean View

A neatly arranged bedroom with a large bed, bedside tables, a mirror, and a hanging light fixture.

The Reserve Adults Only Junior Suite – Ocean View

8.2 out of 10
Very good
(12 reviews)
  • Ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Paradisus Cancún – All Inclusive

Spend the day relaxing at the beach, practising your swing on Paradisus Cancún – All Inclusive's golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Paradisus Cancún – All Inclusive offers 773 air-conditioned accommodations with free minibar items and a safe. Beds feature premium bedding. 50-inch LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including a health club. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 11 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of Paradisus Cancún – All Inclusive's great beach location. During your stay, you're just a quick walk from Aquaworld. Free WiFi in public areas, free self-parking and 4 outdoor pools are available.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with garden views at Gastro Hall, one of the property's 9 restaurants and 7 bars/lounges
  • Take a swim in the 4 outdoor pools
  • Indulge with body treatments, facials or hot stone massages at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a golf course, a gym and a sauna
  • Guests like the bar and restaurant
  • Just a 3-minute drive from Luxury Avenue Shopping Mall and a few minutes from Museo Maya Trailhead
  • Local-area shuttle service available
Some rates at Paradisus Cancún – All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Paradisus Cancún – All Inclusive, you'll find a full-service spa, a golf course, and 4 outdoor swimming pools. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A children's pool, a health club, and a sauna are also featured at the luxury Paradisus Cancún – All Inclusive. Free self parking is available.

This 5-star Cancun property is smoke free.

Gastro Hall – Overlooking the pool and garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
Sal Steak Cave – This fine-dining restaurant overlooks the ocean and pool and specialises in Argentinean cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Capella – Overlooking the garden, this restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Sante – This restaurant overlooks the ocean and pool and specialises in Mediterranean cuisine. Open daily.
Kao – Overlooking the garden, this sushi bar specialises in Japanese cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Paradisus Cancún – All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Premium alcoholic drinks included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Cooking
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 7 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Capella
  • Gastro Hall
  • Kao
  • Sal Steak Cave
  • Sante

Things to do

  • 4 outdoor pickleball courts
  • 4 outdoor pools
  • 9-hole golf course
  • Arcade/game room
  • Books
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Health club
  • Sauna
  • Shopping
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • Lift

More

  • 5 buildings
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 1990
  • Eco-friendly cleaning products used
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 12 years old or younger stays free per registered adult when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Paradisus
All Inclusive Paradisus Cancun
Cancun All Inclusive Paradisus
Cancun Paradisus Resort
Paradisus All Inclusive Resort
Paradisus Cancun
Paradisus Meliá Cancun All Inclusive Resort
Paradisus Cancun Resort
Paradisus Cancun Resort All Inclusive
Paradisus Resort Cancun
Cancun Gran Melia
Gran Melia Cancun Hotel Cancun
Grand Melia Cancun
Melia Cancun
Paradisus
Paradisus Meliá All Inclusive Resort
Paradisus Meliá Cancun All Inclusive
Paradisus Meliá All Inclusive
Paradisus Meliá Cancun All Inclusive All-inclusive property
Paradisus Meliá All Inclusive All-inclusive property
Paradisus Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive
Parasus Meliá Cancun Inclusiv

Paradisus Cancún – All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 226 out of 309 reviews
Rating 8 - Good. 52 out of 309 reviews
Rating 6 - Okay. 16 out of 309 reviews
Rating 4 - Poor. 7 out of 309 reviews
Rating 2 - Terrible. 8 out of 309 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, service and food were excellent.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable pool and excellent staff
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Natalie Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just got back from an amazing week here.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the food usually most all inclusive resorts have mediocre food but the Blue Agave and Italian restaurant were delicious!! Loved the beach and the aesthetic of the resort
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Liza Pius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views, staff is good.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Niyogushima

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was so much enjoyable
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa message was great, staff was very helpful.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a week and absolutely loved it. Everything about this hotel from atmosphere, food, service etc. Was amazing. Definitely would come back. All staff was so friendly and helpful.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Property very clean
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing! Staff was so friendly and welcoming. Loved it so much
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Gursimran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top notch and speaks luxury. One of our best vacations ever.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities
The pool was beautiful, pleasant Spa as well Staff was was very respectful, helpful, The room was big plenty space and they clean you room 3 times during the day all ways clean towels thru day
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Ashna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best properties I’ve stayed in, the staff were so welcoming, the room was amazing - ocean view. The pool was clean and super nice. Everything about the property was excellent and exceeded my expectations.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Mery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is great. food needs get upgraded.
Stayed 6 nights in Apr 2026
Verified review

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall property was clean and staff was helpful. Very family friendly hotel and extremely chill mode. No party vibes
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Yamil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

ASHFAQUE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place that time period no seaweed
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great. Will certainly go back
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Gretel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. The facility, the service, the decoration, the food. Everything is a 10. Thank you so much my concierge Erick, he made everything so easy for us. I hope to back soon
Stayed 2 nights in May 2026
Verified review

8/10 Good

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the food could be better.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Gennadiy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good everting. Clean and safe
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place, if anyone gets credit. It’s all the Steph the waiters, concierge, front desk, housekeepers. Everyone is so kind and friendly.
Stayed 5 nights in Apr 2026
Verified review

6/10 Okay

Rabeea

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Spa was good and the coffee shop was awesome! We had some issues with resturants being closed, not a lot of options or variety in taste. The Agave had great dinner & Japanese resturant had great dinner aptz. Staff was good throughout- the rooms were a bit musty from the humidty in the hotel room but the views were nice
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Denise Yvette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Paradisus Cancun resort and it was amazing. From the wonderful staff at the pool bar - Mitchel, Carlos, Juan and Isaie - kept our cups filled to the awesome entertainment at night by Giovanni (he is a vibe :), to the relaxing spa treatment with Ruth who was so accommodating and Daniela who gave the best 75minute massage to our concierge Carlos and newbie Jefferson to the front desk staff Janet. It was a perfect vacation for my family. Will definitely go again!
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly exceeded expectations, the varieties of restaurant was great with plenty of staff did not have to wait to be helped, extremely happy with our stayed. Roger
Stayed 1 night in Apr 2026