Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property

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Photo gallery for Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Outdoor wedding area
Creator video - submitted by Ludwidge Saima Milord
Kayaking
8 outdoor pools, pool umbrellas, pool loungers
9 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Hot tub
  • Breakfast included
  • Room service
  • All-inclusive

Explore the area

View in a map
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580
  • Moon Palace Golf Club
    ‪15 min drive‬
  • Petempich Bay
    ‪24 min drive‬
  • Puerto Morelos Town Square
    ‪25 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

8.0 out of 10
Very good
(13 reviews)
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Family Suite Ocean View

  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Swim Out

  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Family Suite Ocean View Diamond Club

  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Ocean View Diamond Club

8.4 out of 10
Very good
(8 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Diamond Club

  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

9.2 out of 10
Wonderful
(7 reviews)
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Suite Ocean View with Terrace Jacuzzi

7.4 out of 10
Good
(34 reviews)
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View

8.2 out of 10
Very good
(10 reviews)
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Ocean View

  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

  • 353 sq m
  • Ocean view
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Ocean View

  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite

7.4 out of 10
Good
(91 reviews)
  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Swim Out Diamond Club

7.0 out of 10
Good
(19 reviews)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed

Luxury Presidential One Bedroom Suite Swim Out

  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Swim Out DC

  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Swim Out

7.8 out of 10
Good
(56 reviews)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite with Terrace Jacuzzi

7.6 out of 10
Good
(44 reviews)
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • 298 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Similar properties

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Luxury property on the beach, with 8 outdoor pools
Catch some rays at the beach or spend the day relaxing at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers 833 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. 49-inch plasma televisions come with premium cable channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers.

3 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us that they can't get enough of the helpful staff at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Gourmet Marche, one of the property's 9 restaurants and 3 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 8 outdoor pools
  • Treat yourself to hot stone massages, body scrubs or manicures and pedicures at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes 3 outdoor tennis courts, a gym and a steam room
  • Guests like the bar and restaurant
  • 6.3 mi (10.2 km) from El Tinto Golf Course and 12.6 mi (20.4 km) from Puerto Morelos Town Square
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino, you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 3 swim-up bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Gourmet Marche – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Zen – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Hunter Steak House – This steakhouse specialises in international cuisine and only serves dinner. Open daily.
Grazie Italian Trattoria – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
Taj – This restaurant specialises in Indian cuisine and only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 3 swim-up bars
  • 4 beach bars
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj
  • Zen

Things to do

  • 12 slot machines
  • 3 outdoor tennis courts
  • 8 gaming tables
  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Casino
  • Children's pool
  • Fishing
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Motor boating
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Water skiing
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom

More

  • 4 floors
  • Beaux Arts architecture
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 18 August 2025 to 6 December 2025 (completion date subject to change). The following areas are affected:
  • Business centre
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Meeting facilities
  • Swimming pool
  • Water park

Alternative facilities will be available off-site during the renovation.

During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 79.20 per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 527 out of 1552 reviews
Rating 8 - Good. 342 out of 1552 reviews
Rating 6 - Okay. 272 out of 1552 reviews
Rating 4 - Poor. 173 out of 1552 reviews
Rating 2 - Terrible. 238 out of 1552 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nayeli

Stayed 4 nights in Jun 2025

4/10 Poor

Jesus

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This resort is not what it used to be. I came in 2020 for my honeymoon and I had an amazing experience so I decided to come back with my family 5 years later. To say I was disappointed is an understatement. First, it is impossible to get a reservation at a restaurant for dinner or even grab lunch at a restaurant because they only open certain amount of restaurants on certain days. So it cannot accommodate everyone staying at the resort. The restaurants are very understaffed so service is very slow. The restaurant we did manage to eat at took an hour to bring out our food. Second, drinks are never in stock I stayed at this resort for 5 days and each day i was told that they were out of piña colada. (The worlds most basic drink). If you think ordering room service is any better think again. Room service on any day at any time took minimum 45 minutes. On one occasion I ordered room service they said it would be 40 minutes but two hours later I still hadn’t received anything. The food is subpar, the entertainment is okay, and the beach is blah. The water is covered in seaweed and brown. The only thing i liked about this resort is the spa. I was highly disappointed and will not be returning.
Stayed 4 nights in Jun 2025

4/10 Poor

Matthew

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Upgraded diamond club didn’t include restaurants for dinner at an all “inclusive” unless part of hideaway. Staff was inconsistent and terrible at communicating. Had to carry my bags throughout stay while employees sat on their phones and chatting to each other.
Stayed 1 night in Jun 2025

10/10 Excellent

Wemond

Disliked: Property conditions & facilities
Stayed 4 nights in Jun 2025

4/10 Poor

Abraham Amir

Stayed 5 nights in May 2025

4/10 Poor

Kieva

Travelled with group
Disliked: Cleanliness, amenities
Food quality and choices were not good. The staff is not too friendly, escalators did not work. the rooms were clean.
Stayed 3 nights in May 2025

2/10 Terrible

Alejandro

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

6/10 Okay

Hilary Jennifer, Oswego

Travelled with family
Liked: Cleanliness, amenities
We have been to the Royalton 5 times, over the past 5 years. Each visit was different. The Royalton isnt what it used to be, before Marriott took over and Splash opened up. Room - very comfortable, nice. Room was cleaned daily. We always stay in the Presidential room and love it. The fridges were stocked daily. We picked our room via the room selector and got what we chose. Check in - fast, easy. Our room was ready early and we got to enjoy the amenities right away. Service - most staff were fun and helpful. We tipped frequently throughout. We loved that the staff seemed to remember you and your preferences. The server at Agave brought shots to our table without being requested then jumped in to a family picture with us - he was fun! The chef at Zen interacted with each guest during the hibachi presentation, even bringing my kids up to play “chef”. The down side - service staff has dwindled over the years. There just isn’t enough staff. Restaurant dining took up to two hours every night. Service was slow. At the bars, there was only 1 person making drinks. He has a hard time keeping up and never knew who was next. If you are not positioned right in front of where he is working, the bartender will never get to you. Dining - reservations are a must. You can no longer walk up for a table. You must wake up at midnight and book them thru the app. We were turned away multiple times our first night even though the restaurants were empty. Buffet choices are limited.
Walkway to beach
One of the many pools
Beach
Sunrise
Stayed 6 nights in May 2025

10/10 Excellent

Olufemi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There is a terrible odor in the restaurant and around the facilities
Stayed 4 nights in May 2025

10/10 Excellent

maribel

Travelled with family and small children
Liked: Cleanliness, amenities
La limpieza y el trato del personal fue excelente pero la propiedad necesita renovación aunque las habitaciones son 5 estrellas son espectaculares
Stayed 5 nights in May 2025

4/10 Poor

Krisanna

Liked: Cleanliness
Stayed 3 nights in May 2025

6/10 Okay

Becky

Liked: Cleanliness, amenities, property conditions & facilities
Very nice pool areas! As crowded as I am sure the resort was, it didn’t feel crowded. Finding food to eat is another story. I don’t know if they were short of help, but you have to make reservations for dinner, there barely are any, even though there are several empty tables. We had to pay $350 one night to eat somewhere (they came around and “sold” us a reservation). It also shouldn’t cost $34 for a small bottle of Benadryl or $100+ for some water and snacks. All inclusive, but they k in how to get money out of you.
Stayed 5 nights in May 2025

6/10 Okay

Melissa Dianne

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
The room was spacious and the swim-out pool was perfect as it was very hot and humid in Cancun. The staff was so kind and accommodating. Unfortunately, there was a spot of fresh blood (obviously not mine) on my pillowcase and it rubbed off onto the headboard. The housekeeper was happy to change my sheets when I showed it to him. The wait times at the restaurants were extremely long and the temperature inside was very hot. We were sweating while waiting for our food. Some of the food was ok at the restaurants but other restaurants were horrible! The buffet is your best bet if you stay here because of the freshness of the food and variety. Grazie Italian restaurant food was not as described on the menu. My Manicotti Florentine was a corn tortilla wrapped around cheese, cauliflower, and broccoli. We waited over an hour to get our food at Hunters Steakhouse. The Japanese restaurant food was pretty good but it must have been 90 degrees inside.
Swim out pool
Swim out suite
Giant Chess Board
Aguave Restaurant
Stayed 5 nights in May 2025

2/10 Terrible

ripal

Disliked: Amenities, property conditions & facilities
Stayed 4 nights in May 2025

8/10 Good

Jo-Ann, Baldwin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The entertainment was my favorite part of the Arya. The staff was friendly and aimed to please. The only downfall was the cocktails. No top shelf and everything tasted beyond water down like sugar water. You’d have a stomach ache before you reach the dunk level.
Stayed 5 nights in May 2025

2/10 Terrible

Lindy

Travelled with partner, Travelled with group
Liked: Amenities
We stood in line for 35 minutes to check-in. Then we booked an excursion and it was not as described. We only snorkeled for 20 minutes of the 7 hour day. The rest of the time on the catamaran was spent by the staff pressuring us to rent a golf cart for $75. The food at the resort was bad, service was slow. They have a buffet (Marche) that is very good, so you always have that to fall back on when you dine at one of the resort restaurants. At Armadillo (restaurant at resort) I ordered a baked potato and they brought me out 1/2 of a Yukon gold potato on a dessert plate. I thought it was a joke, but they were serious. I ordered a chicken taco and they brought me chicken tenders cut up and stuffed inside the taco. The “Nibbles” food place by the pool was very good. The food truck near the pool was delicious-yummy fish sticks. We ate at the steakhouse (Hunter). Absolutely delicious food, but our reservations were at 8:30pm and we didn’t get our food until 10:15pm. Not even the salad or appetizer came out before that. I kept thinking the food would get better at every restaurant we went to, but it got worse. At “Grazie” the Italian place-they ran out of mozzarella sticks. The restaurants are always running out of stuff. They did have good nightly entertainment by the pool. Very nice pool bar staff, nice room cleaning staff, and a wonderful server at the buffet-Orlando. Front desk doesn’t care. We told them about this and they did nothing. Don’t waste your $!
Stayed 5 nights in May 2025

2/10 Terrible

Mitul

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This us worst report and screwed up my entire trip. I have 2 years old boy and my ancle broke and decided to go on vacation in nice report. So i get some rest but room was super derty, flush wasnt worked in bathroom, bathroom door wasnt able to closed and due to that, my son and wife both got sick. We back with sickness and lot of stress. I can't believe, you charged 3 adults even my son is 2 years old all-inclusive packaged and nobody was provided my son milk since he doesnt eat anything excelt milk and fruits. Room service was worst too. Any orders, they bring food after 3 hours. I order morning breakfast at 8 and arrovwd 12:40. Same for dinner, i order at 7 and came late night 11:30pm. I had very bad leg issues and i had to walk all the way to kitchen for food. I need my money back. I can't just let this go. I have complained when i was there but no solution. Problem remain the same. Julio and Andrea trying to help me but whole management issues and nobody listen to me. Julio and Andrea changed room as well but after changing, issue wasnt resolved. I really need refund on this bad service. This trip made my 2 years old son and my wife very sick. Julio at least helped me got medication but like i said. Resort is not good and their management is super bad. I had lit of stress due to this trip. All my money goes in trash.
Stayed 4 nights in May 2025

2/10 Terrible

Mario

Travelled with partner
did not good place for the money i paid for me and my wife this place not good for it
Stayed 4 nights in May 2025

6/10 Okay

Iraja

Travelled with partner
Disliked: Amenities
Not much to do. The area is very secluded Feels and smells like your in the middle of a swamp.
Stayed 3 nights in May 2025

10/10 Excellent

Angeline

Liked: Cleanliness, amenities, property conditions & facilities
Nice and Very worth it
Stayed 3 nights in Feb 2025

2/10 Terrible

Jaideep

Stayed 5 nights in Mar 2025

8/10 Good

Donna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
As a venue for our friend's wedding, the property worked well. The wedding events were well-organized. The bedrooms are lovely, spacious with comfortable beds and well-soundproofed. Staff were friendly and helpful. The beach was lovely, our favorite place to be. However, the dining options were more limited than we expected and, with a couple of exceptions, not good quality. And getting a reservation was often challenging. The buffet room, which was the only breakfast option, had a weird, off-putting smell. The drinks were plentiful but very poor quality. Also, getting anywhere outside of the resort was expensive and not easy to arrange. The options were all long excursions which did not meet our needs. Even cabs into Cancun were costly. We felt a bit marooned at the resort. Overall, we had a good time celebrating with our friends and a fun few days but we wouldn't go back.
Stayed 5 nights in May 2025

10/10 Excellent

Alicia Lynn

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Pools were nice, drinks were good. They cleaned seaweed each day from the beach. Food was good but not great. Plenty of options to choose from though. We would come back
Stayed 5 nights in May 2025

8/10 Good

Kyle Wayne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Overall we liked the resort, but there were a few little things that could have made it better. We stayed in an ocean front room with an amazing view, balcony on first floor, and a hot tub on second floor balcony. The hot water on the hot tub did not work, but we did fill it with cold water and let the sun warm it up. The room was pretty good, but open floor plan with only a curtain separating the shower and bath from the main area. Prolly fine for couples, but a little inconvenient for a family of 4 with two adult children. The shower was nice with two overhead shower heads, but one of the handles came off in my hand the first time I showered (was obviously already messed up and had been just stuck back on). There were some other cosmetic things with the room we noticed but we are not picky travelers, so none of this was a huge deal for us. Overall the food was good, we were alway able to find something everyone liked. Fish fingers at the food trucks and the chicken strips at Nibbles were really good for lunch around the pools. Omelettes are always my favorite, and they were amazing. Resort has lots of bar options. No problems finding a drink, but the fridge in the room was only stocked with two beers a couple of days and none a couple of days. Not enough for 4 adults, but again, not a big deal for us. The beach is nice but the water wasn’t “pretty” in the swimming area. Quite a bit of sea weed, but they were working hard to clean it up everyday.
Stayed 4 nights in May 2025

10/10 Excellent

Brittany

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great time
Stayed 5 nights in May 2025