Sandos Cancún All Inclusive - Adults Only

Property class: 4.5
VIP Access

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3 outdoor pools, pool umbrellas, pool loungers
Property video
5 restaurants, breakfast, lunch, dinner served; international cuisine
5 restaurants, breakfast, lunch, dinner served; international cuisine
Caribe Suite | Pillow-top beds, free minibar, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Cancun, QROO
  • Place, Ballenas Beach
    ‪3 min walk‬
  • Place, Aquaworld
    ‪13 min walk‬
  • Place, La Isla Shopping Mall
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Balcony Deluxe Room

8.0 out of 10
Very good
(120 reviews)
  • Partial ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Sandos Suite

8.8 out of 10
Excellent
(9 reviews)
  • Partial ocean view
  • 74 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Laguna suite

9.4 out of 10
Exceptional
(10 reviews)
  • Lagoon view
  • 84 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Caribe Suite

7.0 out of 10
Good
(4 reviews)
  • Sea view
  • 108 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Deluxe room

8.4 out of 10
Very good
(121 reviews)
  • Partial ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Similar properties

About this property

Sandos Cancún All Inclusive - Adults Only

At Sandos Cancún All Inclusive - Adults Only, spend the day on the beach where you can enjoy yoga. Then return for a meal at one of the property's 5 restaurants.
Sandos Cancún All Inclusive - Adults Only offers 213 accommodations with free minibar items and laptop-compatible safes. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is offered on a daily basis and in-room massages can be requested.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a health club and a sauna.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us they can't get enough of Sandos Cancún All Inclusive - Adults Only's great beach location. During your stay, you're just a quick walk from Ballenas Beach. Free WiFi in public areas, free self-parking and 3 outdoor pools are available.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with garden views at Zango Restaurant, one of the property's 5 restaurants and 3 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the location and the clean guestrooms
  • Just a 3-minute drive from La Isla Shopping Mall and a few minutes from El Rey Ruins
  • Airport and local-area shuttle service available for a fee
Sandos Cancún All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Cool off in one of the 3 outdoor swimming pools at Sandos Cancún All Inclusive - Adults Only, and enjoy amenities such as a health club and a hot tub.

There are 5 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a steam room, a garden and a terrace. Self parking is free. A complete renovation of Sandos Cancún All Inclusive - Adults Only was completed in 2017.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

Zango Restaurant – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
St. Trop – This beachfront restaurant specialises in Caribbean cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Gaijin Teppanyaki – This restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
Seasons Restaurant – Overlooking the ocean and pool, this fine-dining restaurant specialises in international cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Frattinis – This restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Frattinis
  • Gaijin Teppanyaki
  • Seasons Restaurant
  • St. Trop
  • Zango Restaurant

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Books
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Health club
  • Hot tub
  • Nightclub
  • Piano
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6,254 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Renovated entire property - 2017

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Dining table
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sandos Cancún All Inclusive - Adults Only

Children and extra beds

  • This property welcomes adults only.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 79.20 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
The Sandos Cancun Hotel will become an adults-only hotel for those over 18 years of age starting January 1, 2025.
Property Registration Number 005-007-006265/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv

Sandos Cancún All Inclusive - Adults Only Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1028 out of 2169 reviews
Rating 8 - Good. 516 out of 2169 reviews
Rating 6 - Okay. 358 out of 2169 reviews
Rating 4 - Poor. 144 out of 2169 reviews
Rating 2 - Terrible. 123 out of 2169 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff, really good food overall and lots of entertainment.
Stayed 8 nights in Dec 2025

8/10 Good

Bakshpreet Singh

.
Stayed 5 nights in Dec 2025

10/10 Excellent

Mark William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room, pools, beach, food all amazing!
Stayed 4 nights in Dec 2025

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities
We loved the hotel and entertainment team. Food was a bit disappointing at times, but the drinks and entertainment were great and the beach beautiful. My biggest suggestion for improvement is to take away some of the 'elite member' cabanas and put more sub beds for regular guests, as these were limited and the elite ones were mostly empty and they were trying to upsell all the time. The staff worked really hard and were on the whole amazing. We had a great time and the New Year's Eve event was the best we had experienced!
Stayed 6 nights in Dec 2025

10/10 Excellent

laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family of 6 adults stayed there for 5 days over New Years eve 2025. It was the resort's first year of being adult-only, and we felt they still had some kinks to work out. What was great was location, drinks, room sizes were huge, great New Year's eve party event, and good service. What could have been better: 1 pool (of 3) is in shade all day and another pool requires extra payment for a cabana; food should be better; our room had a leak in the bathroom all 5 days. Even though it is advertised as an "all inclusive" resort, they often ask for extra payments (through buying a bottle of booze) for 1 privilege or another.
Stayed 4 nights in Dec 2025

2/10 Terrible

KFIR

Stayed 4 nights in Jan 2026

6/10 Okay

Cheryl

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was very nice. Half of the staff couldn't speak English so it was difficult at times. The food was AWFUL. For an all inclusive, the food should be its shining feature, but Sandos' food was really bad. Honestly, it was comparable to hospital food. We will never come back! It was NOT CHEAP. We had a king suite on the ocean, so it was $$ Most of the staff were very nice, except for all of their rules! You can't eat this here. You can't bring this there. This is our 3rd all inclusive and we've never been given all of these rules!
Stayed 7 nights in Dec 2025

6/10 Okay

Jenniffer

Travelled with partner
When we arrived we did not have a balcony room and I went to the front desk and was told that websites advertise the rooms differently and with their records we do not have a balcony. I asked if we could switch rooms and was told the rooms were full. I was told later by someone different the rooms were not full. There were just many inconsistent answers or parameters regarding the same issues. Overall ( for the price) good trip but just no accomodating misconceptions to improve small fixes that would have made the trip better for the expectations.
Stayed 5 nights in Dec 2025

8/10 Good

STEPHEN, East Greenwich

Stayed 4 nights in Dec 2025

10/10 Excellent

BURCIN

Travelled with partner
Liked: Cleanliness, amenities
Room was clean but there was a smell from humidity. Other than that everything was great, the restaurants were good, staff was helpful.
Stayed 8 nights in Dec 2025

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time hotel was amazing staff was very friendly and accommodating, for at restaurants delicious. The only negative was could not take a hot shower the whole time😔
Stayed 3 nights in Dec 2025

8/10 Good

Jessica Marie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When arriving to the hotel we had to get dropped off at the gate due to the guard having a convo with another employee instead of speaking with driver and letting us in. We then had to walk with our luggage all the way up. No one was there to open the door or welcome us in. No one offered to take our bags while we checked in. We then checked in but was given minimal information. The lady did not give us our room number so we went back to figure that out. Buffet was extremely small and limited on options. VERY LITTLE AMOUNT OF HISPANIC FOOD. More desserts than food options at buffet. We went to have dinner at the buffet when there was almost no one in there and our server never came to give us drinks. We walked to the bar and got our own drinks. She finally comes and noticed we already had drinks but never came back to refill our drinks. Servers take forever to come to the table to ask what you want to drink or take your order. Amazing service in habachi and amazing entertainment team. Older gentleman at the front desk was super nice and made sure everyone was aware of the activities and events. Restaurants had very little amount of food options as well.
Stayed 5 nights in Dec 2025

8/10 Good

Terri, Canoe

Travelled with family
Liked: Cleanliness
This is our 7th day at Sandos Cancun - Adults only, we've thoroughly enjoyed our stay. We frequent the Riviera often and have stayed at quite a few resorts both Family and Adults only, so we have a lot of previous experience to draw from. The 6 of us are in agreement that this resort is a solid 4 star. Here is a breakdown of the pros and cons of Sandos Cancun. Pros Staff/service - we have received excellent service from all of the staff. Every bar, restaurant, spa staff and the housekeeping has been consistently good. The staff is friendly and helpful with or without tipping. We do tip but we have observed that the staff provide other non-tipping guests with the same level of service. Room/bed - we are all in a Deluxe Room with a view of the pools, ocean and lagoon. The beds are California Kings and super comfortable. The A/C works great and we've been able to keep the room at the temperature we prefer. One misstep has been the bath towels, they were great the first 3 days but on the 4th day and since we've been given older, scratchy, slightly fraying towels. This has been a small disappointment but not worth complaining about. Room Service - this has been consistently good with a wait time of 30 mins on average, the food shows up cold but still good in flavour and decent portion size (typical of all-inclusive resorts). Location - the location is excellent for the price point. We normally prefer to stay closer to Puerto Morales or Akumal but those locations are a bit mor
Stayed 7 nights in Dec 2025

8/10 Good

Anastasia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time traveling to Cancun and Sandos resorts was a good choice. The property and rooms were very clean, staff was amazing and friendly (except for two servers). Entertainment group did an amazing job putting on daily shows and parties - I don’t know how they did it but they really worked hard to keep the guests entertained! New Years Eve was very fun and we met some amazing friends!! Food options and quality can be improved. There were a few dishes that might have been dry or just not the freshest. Breakfast and dinner options were ok.
Stayed 5 nights in Dec 2025

10/10 Excellent

ERNESTO, Miami

Liked: Cleanliness, amenities, property conditions & facilities
Perfect attention good animation and al place very clean, the Director of the hotel very nice and professional attention always very pending all guests
Entrance
Receiving Parking lot
Lobby
Piano bar
Stayed 7 nights in Dec 2025

8/10 Good

Autumn

Liked: Cleanliness, amenities, property conditions & facilities
The housekeeping staff was quick and thorough. The restaurant staff was upbeat and sweet, always made sure we were getting the full benefit of the all-inclusive. The pools are amazing, three different levels with the lowest one having the interactive & party activities. The ballroom for the night parties was a bit small, however we made sure to be the life of the party. My fav restaurants were frattinis and st trop. Great experience, would potentially go somewhere that had more night life though.
Stayed 6 nights in Dec 2025

6/10 Okay

Tiffany

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Overall, the experience was just ok. Good side-the staff is sweet and really want people to be happy, bar singers were good, and the beach is great. Bad side-rooms have very few outlets, food tries to be fancy and the final product is not great, entertainment at the pool is strange for lack of a better word, the pools have zero sun in the afternoon due to the building next door, Bar One needs more seating, most of the scheduled evening programs never happened. We did not use the spa, but the prices seem high.
Stayed 5 nights in Dec 2025

8/10 Good

Fan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Cancun and I’m happy with this resort overall. The staffs are so friendly and nice. We really enjoyed our stay here. The only down side was that (I’m no foodie) but the dinner and lunch options are average, I found the breakfast was my favourite. Another thing worth to mention was that the flow and pressure of the shower is not ideal, it’s a personal preference but it was not strong. The chairs and seats are limited on the beach, we went out around 8am and they were all taken. Last but not least, if you getting the package do not take Flair Air, pay a little extra to avoid the stress at the Cancun airport. The airport experience is the worst among my travelling years. The airport transportation to the hotel was very convenient, there was a rep from the MTS at this hotel so we booked our trips through them very reliable, highly recommend.
Stayed 6 nights in Dec 2025

10/10 Excellent

Duane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff all around, clean, attentive and friendly.
Stayed 8 nights in Dec 2025

8/10 Good

Jay Ashish

Travelled with partner
Liked: Cleanliness
Great staff.. hospitable.. the building is old and small.. needs renovation.. lots of option for drinks.. very limited options in food.. the overall experience could be better.. small pools and limited lounge chairs.. Expedia booking gets an advantage of having included breakfast and lunch at A La Carte restaurant with sea view.
Stayed 5 nights in Dec 2025

4/10 Poor

Raymond, London

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel is small, worn down, in need of top down renovation and was only about 50% capacity. Loud turbines for air conditioning at the hotel next door are constantly roaring - zero silence all week - entertainment was highly sexual and not very good. Pool music was good on day one - the rest of the week it was nothing but thumping and pounding repetitive music that you couldn’t really understand… The pounding got to be so bad that we actually left the pool area with headaches. Food was “ok” but far from good and well below the average level for Mexico (vacation regularly in Mexico) Two stars - definitely not returning.
Stayed 7 nights in Dec 2025

8/10 Good

Jason Shane

Stayed 5 nights in Dec 2025

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2025

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was wonderful. The room was nice and clean. We spent the entire time on the beach so I cannot speak about the pools. The only downside was that about a third of the beach cabanas are broken and if you don't get there early you will not get a lounge chair
Stayed 5 nights in Dec 2025

10/10 Excellent

Juliana, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at Sandos Cancún was absolutely PERFECT from start to finish. Everything exceeded my expectations — the atmosphere, the service, the food, and the overall energy of the resort made my stay truly unforgettable. I would like to give a very special thank you to all the waitresses, who were consistently attentive, kind, and welcoming. A heartfelt shout-out to the amazing team at Saint Tropes Restaurant, who made every visit feel extra special. Special thanks to Guarneros, Gabriel, Adan, and Esdras — your kindness, professionalism, and warm smiles made a huge difference in my experience. You truly made me feel cared for and at home. Thank you, Sandos Cancún, for such an incredible stay. I can’t wait to come back! 💙🌴✨
Stayed 5 nights in Dec 2025