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Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

4.0 star property

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Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Aerial view
Property video
Sauna, hot tub, steam room, Turkish bath/hammam, body treatments
Premium bedding, free minibar, in-room safe, blackout curtains
View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Zona Hotelera, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪2 min walk‬
  • Place, La Isla Shopping Mall
    ‪18 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪43 min drive‬

Room options

View all photos for Master Suite King

Premium bedding, free minibar, in-room safe, blackout curtains

Master Suite King

  • 59 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite 1 King Bed

Premium bedding, free minibar, in-room safe, blackout curtains

Presidential Suite 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 126 sq m
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite King Beachfront Swim up

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite King Beachfront Swim up

7.8 out of 10
Good
(6 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Double Accessible

A hotel room with two beds, a nightstand with a lamp, and a flower vase.

Junior Suite Double Accessible

  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite King Accessible

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite King Accessible

  • Lagoon view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Junior Suite, King Bunk and Trundle Bed

Premium bedding, free minibar, in-room safe, blackout curtains

Family Junior Suite, King Bunk and Trundle Bed

7.6 out of 10
Good
(16 reviews)
  • Resort view
  • 36 sq m
  • Sleeps 5
  • 1 King Bed, 1 Large Single Trundle Bed and 1 Large Single Bunk Bed
  • Free Wi-Fi

View all photos for Deluxe Junior Suite Double Lagoonview

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Junior Suite Double Lagoonview

  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Junior Suite King Lagoonview

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Junior Suite King Lagoonview

9.2 out of 10
Wonderful
(5 reviews)
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Junior Suite Ocean View Double

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Junior Suite Ocean View Double

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite Double Beachfront

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Double Beachfront

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite King Beachfront

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite King Beachfront

  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Junior Suite Ocean View King

8.6 out of 10
Excellent
(9 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Sun Club Master Suite Ocean Front King

Sun Club Master Suite Ocean Front King | Premium bedding, free minibar, in-room safe, blackout curtains

Sun Club Master Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 59 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Master Suite Ocean View King

Premium bedding, free minibar, in-room safe, blackout curtains

Master Suite Ocean View King

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 59 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Ocean Front Double

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Ocean Front Double

9.4 out of 10
Exceptional
(8 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite Ocean Front King

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Ocean Front King

8.6 out of 10
Excellent
(28 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Ocean View Double

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Ocean View Double

8.2 out of 10
Very good
(28 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite Double

A hotel room with two beds, a nightstand with a lamp, and a flower vase.

Junior Suite Double

8.2 out of 10
Very good
(65 reviews)
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite King

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite King

8.8 out of 10
Excellent
(93 reviews)
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double Bed

Premium bedding, free minibar, in-room safe, blackout curtains

Standard Double Bed

9.0 out of 10
Wonderful
(7 reviews)
  • Resort view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Ocean View King

8.6 out of 10
Excellent
(44 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for King Room

Premium bedding, free minibar, in-room safe, blackout curtains

King Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Similar properties

Aerial view
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About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Catch some rays at the beach or spend the day relaxing at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt's full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and minibars. Beds feature premium bedding. 55-inch plasma televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the shopping around Sunscape Cancun All-Inclusive Resort & Spa by Hyatt. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Features include free WiFi in public areas, free valet parking and a free manager's reception.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Mexican cuisine at Casa de Rosa, one of the property's 10 restaurants and 3 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Indulge with hot stone massages, body treatments or facials at Aura Spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests love the breakfast and restaurant
  • Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 4-minute drive from La Isla Shopping Mall
  • Airport shuttle service available for a fee
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as cabanas (surcharge) and sunloungers. At Sunscape Cancun All-Inclusive Resort & Spa by Hyatt, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Cancun property.

The property hosts a free manager's reception daily.
Casa de Rosa – This restaurant specialises in Mexican cuisine.
Viaggio – This restaurant specialises in Italian cuisine. Open daily.
Ventanas – This buffet restaurant overlooks the ocean. Open daily.
Azul – This restaurant overlooks the ocean and specialises in Asian cuisine. Open daily.
At Sunset – On-site restaurant. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
Room service during certain hours
In-room minibar (all beverages included)

Land activities

Fitness facilities
Football

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Onsite parking includes off-street options

Food and drink

  • 10 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • At Sunset
  • Azul
  • Casa de Rosa
  • Ventanas
  • Viaggio

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Cooking classes
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Library
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,726 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Mediterranean architecture
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards; cash is not accepted
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 4335 out of 6804 reviews
Rating 8 - Good. 1521 out of 6804 reviews
Rating 6 - Okay. 560 out of 6804 reviews
Rating 4 - Poor. 184 out of 6804 reviews
Rating 2 - Terrible. 204 out of 6804 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location plus great staff and very family friendly hotel.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

tuncay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great place to have vacation
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Davit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort!!
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Vimal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, supportive staff, best food
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Jagdeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to vacation!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly resort with super friendly staff and an overall great environment!
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Adnan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean friendly staff , great food
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Devendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay . Will definitely visit again
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Noemi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes, I absolutely loved my stay here. It was delightful and the food extremely delicious.
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Gaganjit S

Liked: Cleanliness, staff & service
Rooms very clean Staff is great and friendly Pool is great
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Jaydeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly resort would recommend this resort to anyone with kids
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED our stay at this resort! The staff was incredible and the vibe was so fun the whole time we were there.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Rizel Mae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, great food selections.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Anne Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Subas

Liked: Cleanliness
Resort was really nice
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Hari

Liked: Cleanliness, staff & service, amenities
Food & dinning was excellent and all staffs are friendly and welcoming.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great food. Loved our stay.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Pamela

Liked: Cleanliness
Excellent resort. Clean, friendly staff, great food and entertainment.
Stayed 7 nights in Mar 2026
Verified

6/10 Okay

Cassandra Angelique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sunscape was a great place to stay had entertainment for all age groups and all occasions!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Aidee

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best resorts we have stayed in. Staff is so friendly and attentive! Can’t wait to come back!
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful resort and the staff were all extremely friendly and helpful.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, Hotel
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, smaller resort but met our needs
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Linda Yvette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel with nice amenities. Loved that to visit the restaurants we didn’t have to make a reservation
Stayed 7 nights in Feb 2026