Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

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Dates

April 2026

May 2026

55-inch plasma TV with cable channels, TV, DVD player

Premium bedding, free minibar, in-room safe, blackout curtains

2 outdoor pools, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Hot tub
Spa
Parking included
Free Wi-Fi

Explore the area

Zona Hotelera, Cancun, QROO, 77500

Place, Nichupté Lagoon
‪2 min walk‬
Place, La Isla Shopping Mall
‪16 min walk‬
Place, Chac Mool Beach
‪18 min walk‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪32 min drive‬

Room options

Master Suite King

59 sq m
Sleeps 4
1 King Bed

Presidential Suite 1 King Bed

Exceptional

Ocean view
126 sq m
Sleeps 5
1 King Bed

Junior Suite King Beachfront Swim up

Exceptional

Ocean view
36 sq m
Sleeps 4
1 King Bed

Junior Suite Double Accessible

Garden view
36 sq m
Sleeps 4
2 Double Beds

Junior Suite King Accessible

Garden view
36 sq m
1 bedroom
Sleeps 4
1 King Bed

Family Junior Suite, King Bunk and Trundle Bed

Good

Resort view
36 sq m
Sleeps 5
1 King Bed, 1 Large Single Trundle Bed and 1 Large Single Bunk Bed

Deluxe Junior Suite Double Lagoonview

Lagoon view
36 sq m
Sleeps 4
2 Double Beds

Deluxe Junior Suite King Lagoonview

Wonderful

Lagoon view
36 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Junior Suite Ocean View Double

Excellent

Ocean view
36 sq m
Sleeps 4
2 Double Beds

Junior Suite Double Beachfront

Very good

Ocean view
40 sq m
Sleeps 4
2 Double Beds

Junior Suite King Beachfront

Ocean view
40 sq m
Sleeps 4
1 King Bed

Deluxe Junior Suite Ocean View King

Excellent

Ocean view
36 sq m
Sleeps 4
1 King Bed

Sun Club Master Suite Ocean Front King

Very good

Ocean view
59 sq m
Sleeps 4
1 King Bed

Master Suite Ocean View King

Exceptional

Ocean view
59 sq m
Sleeps 4
1 King Bed

Junior Suite Ocean Front Double

Wonderful

Ocean view
36 sq m
Sleeps 4
2 Double Beds

Junior Suite Ocean Front King

Excellent

Ocean view
36 sq m
Sleeps 4
1 King Bed

Junior Suite Ocean View Double

Very good

Ocean view
36 sq m
Sleeps 4
2 Double Beds

Junior Suite Double

Very good

Garden view
36 sq m
Sleeps 4
2 Double Beds

Junior Suite King

Excellent

Garden view
36 sq m
Sleeps 4
1 King Bed

Standard Double Bed

Wonderful

Resort view
36 sq m
1 bedroom
Sleeps 4
2 Double Beds

Junior Suite Ocean View King

Excellent

Ocean view
36 sq m
Sleeps 4
1 King Bed

King Room

Exceptional

Garden view
36 sq m
1 bedroom
Sleeps 4
1 King Bed

Similar properties

On the beach, white sand, sun-loungers, beach umbrellas

Pool
Hot tub
Breakfast included
All-inclusive

includes taxes & fees

28 Apr - 29 Apr

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Catch some rays at the beach or spend the day relaxing at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt's full-service spa. Then enjoy a meal at one of the property's 10 restaurants.

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and minibars. Beds feature premium bedding. 55-inch plasma televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Our customers tell us that they can't get enough of the shopping around Sunscape Cancun All-Inclusive Resort & Spa by Hyatt. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Features include free WiFi in public areas, free valet parking and a free manager's reception.

Free WiFi
Free valet parking and self-parking
Enjoy Mexican cuisine at Casa de Rosa, one of the property's 10 restaurants and 3 bars/lounges
Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
Indulge with hot stone massages, body wraps or body treatments at Aura Spa
Services include babysitting, a children's club and dry cleaning/laundry
On-site recreation includes a gym, a steam room and a sauna
Guests love the restaurant and breakfast
Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 4-minute drive from La Isla Shopping Mall
Airport shuttle service available for a fee

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as cabanas (surcharge) and sunloungers. At Sunscape Cancun All-Inclusive Resort & Spa by Hyatt, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Cancun property.

The property hosts a free manager's reception daily.

Casa de Rosa – This restaurant specialises in Mexican cuisine.

Viaggio – This restaurant specialises in Italian cuisine. Open daily.

Ventanas – This buffet restaurant overlooks the ocean. Open daily.

Azul – This restaurant overlooks the ocean and specialises in Asian cuisine. Open daily.

At Sunset – On-site restaurant. Open daily.

Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included

Room service during certain hours

In-room minibar (all beverages included)

Land activities

Fitness facilities

Football

Entertainment

On-site entertainment and activities

On-site live performances

Theme parties

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Return airport shuttle (surcharge)
Free self parking on site
Free valet parking on site
Limited on-site valet and self parking
Onsite parking includes off-street options

Food and drink

10 restaurants
3 bars/lounges
A beach bar
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Couples/private dining
Free daily manager's reception
Snack bar/deli

Restaurants on site

At Sunset
Azul
Casa de Rosa
Ventanas
Viaggio

Things to do

2 outdoor pools
Arcade/game room
Beach volleyball
Children's pool
Cooking classes
Designer stores
Evening entertainment
Fitness classes
Free children's club
Free water park
Full-service spa
Gym
Library
Nightclub
Personal motorised watercraft
Playground
Sauna
Shopping
Splash pad
Steam room
TV in common areas
Waterslide

Family friendly

2 outdoor pools
Arcade/game room
Children's pool
Free children's club
Free water park access
In-room babysitting
Laundry facilities
Playground
Snack bar/deli
Splash pad
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

5 meeting rooms
5,726 square feet of conference space
Business centre
Computer station

Outdoors

Barbecue grill
Beach cabanas (surcharge)
Beach loungers
Beach towels
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible path of travel

6 floors
At least 80% lighting from LEDs
Banquet hall
Comprehensive recycling policy
Designated smoking areas (fines apply)
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Local culture and ecosystem education
Mediterranean architecture
Vegan dining options
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

55-inch plasma TV with cable channels

Food and drink

Coffee/tea maker
Free bottled water
Free stocked minibar
Limited room service

Access via exterior corridors
Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

8.8

Excellent

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

10/10 Excellent

Julia

Travelled with family

6 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

We spent 3 nights at this hotel. It was wonderful. It’s a smaller hotel compared to other we have been to before. Traveled with 12 and 6 yo. They have water slides, kids care, kids activities and entertainment. We didn’t try any of the morning activities such as yoga but they do have a daily schedule😁 Food was amazing, really great options, alcoholic drinks were great . We didn’t try all the restaurants but buffet had plenty of choices for us. Gym is big enough for your daily workouts. I want to stay again next time!

Stayed 3 nights in Jan 2026

10/10 Excellent

Lupita

Travelled with family

6 Jan 2026

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service! The NYE celebration was well-organized and fun!

Stayed 3 nights in Dec 2025

8/10 Good

Francisco Diego

6 Jan 2026

Stayed 5 nights in Dec 2025

8/10 Good

Firas

6 Jan 2026

Liked: Cleanliness, amenities

The staff are very helpful. It is old resort but still in acceptable shape. Beach is very nice (no rocks and no seaweed ),nice smooth sand Food is medium

Stayed 5 nights in Dec 2025

10/10 Excellent

Heather

Travelled with family

5 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

The staff at this facility are awesome, from the waiters to the cooks to the bar staff. This was such a wonderful all-inclusive vacation, with a large room, and the beach had no seaweed! Perfect for families.

Stayed 4 nights in Dec 2025

10/10 Excellent

MICHAEL, GARLAND

5 Jan 2026

Everything was great, staff was wonderful

Stayed 6 nights in Dec 2025

8/10 Good

Ian

Travelled with family

5 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Room was clean and service very good. A few extra parasols on the beach would be good

Stayed 7 nights in Dec 2025

8/10 Good

JENIFER

Travelled with family

5 Jan 2026

Liked: Cleanliness

Fine

Stayed 4 nights in Dec 2025

10/10 Excellent

Jorge

Travelled with family, Travelled with family and small children

5 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was excellent! Food options and taste were top class. Staff treats you like royalty. The little soccer field was well kept and fun. The beach was clean and a great spot for swimming.

Stayed 5 nights in Dec 2025

10/10 Excellent

Rachad

Travelled with family

5 Jan 2026

Liked: Cleanliness, amenities

It was worth the price. Traveled with kids. The place is family oriented. Food and drinks are available all day long, the restaurants have good menus (tables are limited to 15 or 20 ..first come, first serv) Felt safe the whole time.

Stayed 5 nights in Dec 2025

10/10 Excellent

Erinda

5 Jan 2026

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Dec 2025

10/10 Excellent

Felicia

5 Jan 2026

Stayed 5 nights in Dec 2025

10/10 Excellent

Falah Al

4 Jan 2026

Stayed 6 nights in Dec 2025

10/10 Excellent

Emmanuel

4 Jan 2026

Stayed 1 night in Jan 2026

8/10 Good

Eunju

4 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Good for everything in hotel.

Stayed 4 nights in Dec 2025

2/10 Terrible

Joshua

Travelled with family

4 Jan 2026

Disliked: Cleanliness, amenities, property conditions & facilities

Mold in the room. We originally booked and paid for 5 nights. My daughter was up all night coughing so we had to find another hotel and we were not comped even though it was a legitimate health risk. Awful experience.

Stayed 5 nights in Dec 2025

10/10 Excellent

Rachel Claire

4 Jan 2026

Liked: Cleanliness, property conditions & facilities

The staff were great

Stayed 5 nights in Dec 2025

10/10 Excellent

Denise

4 Jan 2026

Stayed 6 nights in Nov 2025

10/10 Excellent

Melissa

3 Jan 2026

Stayed 6 nights in Dec 2025

8/10 Good

Sarat Chandra

Travelled with family

3 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Resort has one of the best views and the location was perfect. Rooms were great and staff was really helpful. Dinner was great in the restaurants with set courses, customizations and outstanding service but the lunch buffet quality could have been better. It was just fine. We struggled with good vegetarian dishes in the buffet. Another downside - Pools were not climate controlled or atleast wasn’t effective. Kids didn’t get in much in this trip (Jan). Anyways beach made up for it. Earlier, in an April visit, they had lot of fun in the pools and water park in the same property ( it was a Wyndham property then - Wyndham Altra).

Stayed 3 nights in Dec 2025

10/10 Excellent

Chinonyerem

Travelled with family and small children

3 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

There is an obvious attention to cleanliness to all aspects of the property - the rooms, the common areas and even the common toilets by the pool and beach area! Smells fresh and clean. I really enjoyed my stay. The service was top notch. Food was easily accessible and well made. The staff were all attentive, no single bad experience.

Stayed 5 nights in Dec 2025

8/10 Good

Mary

Travelled with family and small children

3 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved the property with access to pools and kids friendly slides/activities. The beach and views were beautiful. We found it clean and felt safe! The only negative was the dining service. We found it difficult to eat at restaurants with some restaurants a 2.5 hour wait (which is not doable with small children). We ended up having to be ready by 4:30 to try to wait in line to eat at restaurants. Otherwise, a great stay!

Stayed 5 nights in Dec 2025

8/10 Good

Adelaide

Travelled with family

3 Jan 2026

Liked: Amenities, property conditions & facilities

Staff were wonderful and rooms were clean

Stayed 10 nights in Dec 2025

10/10 Excellent

Bianca

3 Jan 2026

Stayed 4 nights in Nov 2025

10/10 Excellent

Bradley James

3 Jan 2026

Stayed 6 nights in Dec 2025

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Choose dates to view prices

Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Reviews

Popular amenities

Explore the area

Room options

View all photos for Master Suite King

Master Suite King

View all photos for Presidential Suite 1 King Bed

Presidential Suite 1 King Bed

View all photos for Junior Suite King Beachfront Swim up

Junior Suite King Beachfront Swim up

View all photos for Junior Suite Double Accessible

Junior Suite Double Accessible

View all photos for Junior Suite King Accessible

Junior Suite King Accessible

View all photos for Family Junior Suite, King Bunk and Trundle Bed

Family Junior Suite, King Bunk and Trundle Bed

View all photos for Deluxe Junior Suite Double Lagoonview

Deluxe Junior Suite Double Lagoonview

View all photos for Deluxe Junior Suite King Lagoonview

Deluxe Junior Suite King Lagoonview

View all photos for Deluxe Junior Suite Ocean View Double

Deluxe Junior Suite Ocean View Double

View all photos for Junior Suite Double Beachfront

Junior Suite Double Beachfront

View all photos for Junior Suite King Beachfront

Junior Suite King Beachfront

View all photos for Deluxe Junior Suite Ocean View King

Deluxe Junior Suite Ocean View King

View all photos for Sun Club Master Suite Ocean Front King

Sun Club Master Suite Ocean Front King

View all photos for Master Suite Ocean View King

Master Suite Ocean View King

View all photos for Junior Suite Ocean Front Double

Junior Suite Ocean Front Double

View all photos for Junior Suite Ocean Front King

Junior Suite Ocean Front King

View all photos for Junior Suite Ocean View Double

Junior Suite Ocean View Double

View all photos for Junior Suite Double

Junior Suite Double

View all photos for Junior Suite King

Junior Suite King

View all photos for Standard Double Bed

Standard Double Bed

View all photos for Junior Suite Ocean View King

Junior Suite Ocean View King

View all photos for King Room

King Room

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Occidental Costa Cancún All Inclusive

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

All-inclusive details

Gratuities and taxes

Food and beverages

Land activities

Entertainment

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More