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Moon Palace The Grand Cancun - All-inclusive

5.0 star property
VIP Access

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Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, pool loungers
Property video
12 restaurants, breakfast, lunch, dinner served; Italian cuisine
Private beach, white sand, free beach cabanas, sun-loungers
Sun deck

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

View in a map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Place, Moon Palace Golf Club
    ‪4 min drive‬
  • Place, Xoximilco
    ‪7 min drive‬
  • Place, Riviera Cancun Golf Resort
    ‪10 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪19 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Grand Deluxe Garden View

1 bedroom, premium bedding, free minibar, in-room safe

Grand Deluxe Garden View

8.6 out of 10
Excellent
(101 reviews)
  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View | 1 bedroom, premium bedding, free minibar, in-room safe

Grand Swim Up Suite Garden View

  • 79 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Presidential Suite

Grand Presidential Suite | 1 bedroom, premium bedding, free minibar, in-room safe

Grand Presidential Suite

  • 232 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View | 1 bedroom, premium bedding, free minibar, in-room safe

Grand Family Suite Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • 154 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed | 1 bedroom, premium bedding, free minibar, in-room safe

Grand Honeymoon Suite - King Size Bed

7.8 out of 10
Good
(6 reviews)
  • 77 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed | 1 bedroom, premium bedding, free minibar, in-room safe

Grand Governor Suite - King Size Bed

10.0 out of 10
Exceptional
(1 review)
  • 151 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

1 bedroom, premium bedding, free minibar, in-room safe

Grand Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Similar properties

Aerial view
Moon Palace Cancun - All-Inclusive
  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very good, 2,910 reviews
The price is €422
includes taxes & fees
3 Nov - 4 Nov
Moon Palace Cancun - All-Inclusive

About this property

Moon Palace The Grand Cancun - All-inclusive

Beachfront property with 12 restaurants and 9 outdoor pools
Spend the day relaxing at Moon Palace The Grand Cancun - All-inclusive's private white sand beach or practising your swing at the on-site golf course. Then enjoy a meal at one of the property's 12 restaurants.
Moon Palace The Grand Cancun - All-inclusive offers 1304 accommodations with indoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the water park with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us that they can't get enough of the pool at Moon Palace The Grand Cancun - All-inclusive. During your stay, you'll be within walking distance of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free breakfast, free WiFi in public areas and free valet parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Drinking and dining options include 12 restaurants, a coffee shop, a beach bar and 5 swim-up bars
  • Splash around at the free water park with a lazy river or swim in the 9 outdoor pools
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, a golf course and 4 outdoor tennis courts
  • Guests have great things to say about the family-friendly amenities and the helpful staff
  • 13 minutes by foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 3-minute drive from Moon Palace Golf Club
  • Airport shuttle service available for a fee
Moon Palace The Grand Cancun - All-inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. Summer fun is a breeze at Moon Palace The Grand Cancun - All-inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 outdoor swimming pools.

Free breakfast is served daily. There are 12 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 5 swim-up bars and 9 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Cancun property.

Guests are served a free full breakfast daily from 7:00 AM to 11:00 AM.
JC Steakhouse – This steakhouse only serves dinner. Reservations are required.
Tavola – This family restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
Casa Mia – This diner specialises in Mexican cuisine and only serves dinner. Open daily.
Habibi - Lebanese Cuisine – This family restaurant serves breakfast, lunch and dinner. Open selected days.
Jade – This diner specialises in Asian cuisine and only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Casa Mia
  • Habibi - Lebanese Cuisine
  • Jade
  • JC Steakhouse
  • Tavola

Things to do

  • 27-hole golf course
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,630 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (return)
  • Airport shuttle fee per child: USD 26 (return), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Moon Palace The Grand Cancun - All-inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
Property Registration Number 005-007-001007/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Reviews

Moon Palace The Grand Cancun - All-inclusive Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 1090 out of 1779 reviews
Rating 8 - Good. 318 out of 1779 reviews
Rating 6 - Okay. 178 out of 1779 reviews
Rating 4 - Poor. 83 out of 1779 reviews
Rating 2 - Terrible. 110 out of 1779 reviews

Reviews

10/10 Excellent

Manolo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the staff was the most memorable aspect of our visit there this time around, followed by the great quality of food with so many options to choose from. It was a great experience with lots of value for the price. We will be back for sure.,
Stayed 5 nights in Jul 2025

8/10 Good

Walid

Needs yonimpo
Stayed 15 nights in Jul 2025

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people working there; hated the pressure sales pitch!
Stayed 7 nights in Jun 2025

8/10 Good

xiang

Stayed 7 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ultimate Kid Friendly Experience

Great resort for families. My kids loved it. There was so much to do.
Stayed 3 nights in Jul 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best resort that I’ve stayed in. We brought our kids (7&10yo) with us and they loved every minute. There was constant entertainment throughout the resort for all ages. Every restaurant had excellent food, drinks, and service.
Stayed 5 nights in Jul 2025

6/10 Okay

Sarmad Abid

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food option is terrible and quality it’s not what I expected
Stayed 5 nights in Jul 2025

10/10 Excellent

Bibi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grate Hotel … Thank you Expedia for upgrading my stay it only took 10 years of being a member lol lol ….
Stayed 4 nights in Jul 2025

10/10 Excellent

Arian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best all-inclusive resort ever...the food, the service, the hotel in general is excellent and for the kids VERY recommended.
Stayed 4 nights in Jul 2025

6/10 Okay

Youssef

Travelled with family
Liked: Amenities
Disliked: Staff & service
To busy and loud staff not always friendly
Stayed 5 nights in Jul 2025

10/10 Excellent

brenda

Stayed 3 nights in Jul 2025

8/10 Good

Siwei

Liked: Cleanliness, property conditions & facilities
3 out of the 4 dinner nights turned out to be a disappointment meal . Our last night dinner at JC steakhouse was a long time waiting game .
Stayed 4 nights in Jul 2025

10/10 Excellent

Jairo De La

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi Familia y yo vivimos una experiencia muy agradable en el moon palace the grand. La atención fué de primera. No tengo palabras para expresar lo complacidos que quedamos con nuestra visita a éste resort. Desde la joven Karla Pacheco, encargada de la limpieza de nuestra habitation hasta las jovenes que nos atendieron en los diferentes restaurantes y demas facilidades del hotel, como fueron: Laura, en tapas y vino. Marlene, en Tavola. Mayra, en Habibi. Angel, en JC steakhouse. Cesar y Guillermo, en Momo del moon palace sunrise. Muchas gracias a todos ellos. nuestro agradecimiento por siempre.
Stayed 7 nights in Jul 2025

6/10 Okay

Maira

Disliked: Staff & service, property conditions & facilities
Food poisoning during our stay 🙁
Stayed 3 nights in Jul 2025

2/10 Terrible

Lucero Carrillo

My first and last experience. This property is so huge and not enough transportation to transport you to other buildings. This property has a strong smell. I’ve been to other resorts and have never ever experienced terrible service. The first day we have to wait 5 hrs so that we can get our keys to our room. First time traveling with family (10) and it was the worst experience. We truly wasted an entire day doing nothing because we were all tired from the plane trip. I wouldn’t recommend this resort to anyone.
Stayed 6 nights in Jul 2025

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful except the beaches/ocean water had bad sargassum problem. Not a resort fault I know, but probably avoid this property during high seaweed season. I understand it is not really predictable
Stayed 5 nights in Jul 2025

6/10 Okay

Erica

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You have to make a reservation to any of there good restaurants the smell from the beach was bad the rooms from the property were far the golf chart services always wanted a tip although it wasn't your fault everything was so far. It was hard to get a reservation for Bowling, and the food at the buffet was not that good over all the experience was not worth the price
Stayed 5 nights in Jul 2025

10/10 Excellent

Tamer

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 star
Stayed 6 nights in Jul 2025

10/10 Excellent

Federico

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos la pasamos muy a gusto, la verdad nos trataron muy bien. Nos gustaron mucho los shows y las albercas, pero lo mejor de todo fue ver a mi hijo de 6 años tan feliz en el playground. Todas las señoritas fueron súper amables con él, no recuerdo los nombres de todas, pero quiero agradecer especialmente a Blanca, Jessi, Christina, Emi y Kath por cómo lo trataron, increíble atención de su parte.
Stayed 1 night in Jul 2025

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
July 2025, two adults two kids 8,9 yrs old. We had a great time. The food was delicious. The pools were great. The shows were entertaining!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Ramiro Alberto

Travelled with family and small children
Liked: Amenities
beautiful resort, relaxing and away from the hustle.... great food and drinks...
Stayed 5 nights in Jul 2025

8/10 Good

Victor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People was great! Great service. Food experience was not the best.
Stayed 3 nights in Jul 2025

6/10 Okay

Orlanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its inconveniente when going with kids the conatant passing of golf cars throughout the property as you have to watch out for the kids all the time. Our room unfortunately gradually started having humidity problems and the a/c stopped working so couldnt report it on time. The floor was always wet, water dripping down the walls, our clothing smelled awful, our kids fell in the room ans we had to lay multiple towels on the floor to be able to walk. Aside from the bas room experience is a good resort to entertain kids Having access to the palace app is a great tool!
Stayed 6 nights in Jul 2025

2/10 Terrible

Xiaochun

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
i dont like worker offer me Presentation to get $500 cash, and when i use resort credit and i still have to pay 16% charge
Stayed 3 nights in Jun 2025

8/10 Good

Naderson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Service is great, and the staff are very helpful and friendly.
Stayed 5 nights in Jul 2025