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Moon Palace The Grand Cancun - All-inclusive

5.0 star property
VIP Access

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Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, pool loungers
12 restaurants, breakfast, lunch, dinner served; Italian cuisine
Aerial view
Sun deck
Grand Presidential Suite | View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • On private beach

Explore the area

Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Moon Palace Golf Club
    ‪3 min drive‬
  • Xoximilco
    ‪5 min drive‬
  • Riviera Cancun Golf Resort
    ‪10 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪13 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View | 1 bedroom, premium bedding, free minibar, in-room safe

Grand Swim Up Suite Garden View

  • 79 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Deluxe Garden View

1 bedroom, premium bedding, free minibar, in-room safe

Grand Deluxe Garden View

8.6 out of 10
Excellent
(98 reviews)
  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

1 bedroom, premium bedding, free minibar, in-room safe

Grand Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View | 1 bedroom, premium bedding, free minibar, in-room safe

Grand Family Suite Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • 154 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Presidential Suite

Grand Presidential Suite | 1 bedroom, premium bedding, free minibar, in-room safe

Grand Presidential Suite

  • 232 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed | 1 bedroom, premium bedding, free minibar, in-room safe

Grand Honeymoon Suite - King Size Bed

7.8 out of 10
Good
(6 reviews)
  • 77 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed | 1 bedroom, premium bedding, free minibar, in-room safe

Grand Governor Suite - King Size Bed

10.0 out of 10
Exceptional
(1 review)
  • 151 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Aerial view

Moon Palace Cancun - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very good, (2787)
The price is €555
for 1 room
includes taxes & fees
4 Aug - 5 Aug
Moon Palace Cancun - All Inclusive

About this property

Moon Palace The Grand Cancun - All-inclusive

Luxury property on the beach, with 9 outdoor pools
Spend the day relaxing at Moon Palace The Grand Cancun - All-inclusive's private white sand beach or practising your swing at the on-site golf course. Then enjoy a meal at one of the property's 12 restaurants.
Moon Palace The Grand Cancun - All-inclusive offers 1304 air-conditioned accommodations with indoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the water park with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us that they can't get enough of the pool at Moon Palace The Grand Cancun - All-inclusive. During your stay, you'll be within walking distance of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free breakfast, free WiFi in public areas and free valet parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Drinking and dining options include 12 restaurants, a coffee shop, a beach bar and 5 swim-up bars
  • Splash around at the free water park with a lazy river or swim in the 9 outdoor pools
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, a golf course and 4 outdoor tennis courts
  • Guests have great things to say about the family-friendly amenities and the helpful staff
  • 13 minutes by foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 3-minute drive from Moon Palace Golf Club
  • Airport shuttle service available for a fee
Moon Palace The Grand Cancun - All-inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. Summer fun is a breeze at Moon Palace The Grand Cancun - All-inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 outdoor swimming pools.

Free breakfast is served daily. There are 12 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 5 swim-up bars and 9 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Cancun property.

Guests are served a free full breakfast daily from 7:00 AM to 11:00 AM.
JC Steakhouse – This steakhouse only serves dinner. Reservations are required.
Tavola – This family restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
Casa Mia – This diner specialises in Mexican cuisine and only serves dinner. Open daily.
Habibi - Lebanese Cuisine – This family restaurant serves breakfast, lunch and dinner. Open selected days.
Jade – This diner specialises in Asian cuisine and only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Casa Mia
  • Habibi - Lebanese Cuisine
  • Jade
  • JC Steakhouse
  • Tavola

Things to do

  • 27-hole golf course
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,630 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (return)
  • Airport shuttle fee per child: USD 26 (return), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Moon Palace The Grand Cancun - All-inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 970 out of 1606 reviews
Rating 8 - Good. 295 out of 1606 reviews
Rating 6 - Okay. 153 out of 1606 reviews
Rating 4 - Poor. 78 out of 1606 reviews
Rating 2 - Terrible. 110 out of 1606 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 6 nights in Mar 2025

10/10 Excellent

Hira

Liked: Cleanliness, staff & service, property conditions & facilities
Its a good very family friendly resort has lots of activities for kids. Only thing I don’t like it they push you to buy the membership from them. Needs to add some halal options.
Stayed 4 nights in Apr 2025

10/10 Excellent

Lacy

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lay out is perfect. If one pool is busy you can walk around the coner to another one. This place is made to enjoy the pools.
Stayed 7 nights in Apr 2025

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and accommodating. Cecilia, our VIP assistant was excellent. The hotel was nice, safe and clean. One thing I hated was the sales staff calling every morning at 8:00, waking up the whole family, trying to sign me up for a tour of the property.
Stayed 4 nights in Apr 2025

10/10 Excellent

Grigor

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing for kids!
Stayed 6 nights in Apr 2025

10/10 Excellent

ROBERTO

Stayed 4 nights in Apr 2025

10/10 Excellent

Twiggy, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time stay with grandparents and kids, everyone loved it and very appreciative of the room upgrade!!
Stayed 5 nights in Apr 2025

10/10 Excellent

Kirit, Ashburn

Stayed 3 nights in Apr 2025

10/10 Excellent

Sukwinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is exceptional. The restaurant options are excellent and the number and variety of activities for adults & children are fabulous. There are a number of pools and ample availability of sun-loungers and pool concierge. I would highly recommend this property!
Stayed 10 nights in Apr 2025

10/10 Excellent

Dilip, Hackensack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at Moon Palace The Grand Cancun and were thoroughly impressed by the entire experience. From the moment we arrived, the staff were welcoming and went above and beyond to ensure our stay was perfect. The amenities were top-notch, with a variety of dining options that catered wonderfully to all tastes, including fantastic activities for the kids. The room was spacious, beautifully decorated, and maintained impeccably by the housekeeping staff. Our family particularly enjoyed the range of pools and the beachfront location, which was ideal for relaxation and fun. The highlight of our visit was the exceptional service. Every staff member we encountered was friendly and professional, making us feel valued and well cared for throughout our stay. We can’t wait to return to Moon Palace The Grand Cancun for another magical vacation. I highly recommend this resort to anyone looking for a luxurious and family-friendly vacation in Cancun. Thank you for making our stay so memorable
Stayed 4 nights in Mar 2025

10/10 Excellent

Dilip, Hackensack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at Moon Palace The Grand Cancun and were thoroughly impressed by the entire experience. From the moment we arrived, the staff were welcoming and went above and beyond to ensure our stay was perfect. The amenities were top-notch, with a variety of dining options that catered wonderfully to all tastes, including fantastic activities for the kids. The room was spacious, beautifully decorated, and maintained impeccably by the housekeeping staff. Our family particularly enjoyed the range of pools and the beachfront location, which was ideal for relaxation and fun. The highlight of our visit was the exceptional service. Every staff member we encountered was friendly and professional, making us feel valued and well cared for throughout our stay. We can’t wait to return to Moon Palace The Grand Cancun for another magical vacation. I highly recommend this resort to anyone looking for a luxurious and family-friendly vacation in Cancun. Thank you for making our stay so memorable
Stayed 4 nights in Apr 2025

10/10 Excellent

Samson

Stayed 6 nights in Mar 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2025

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Mar 2025

10/10 Excellent

louis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t. Like to. Constant calls and interactions in the lobby about the time share
Stayed 7 nights in Apr 2025

10/10 Excellent

Alexus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kid friendly and so many activities! we did not get to do everything it is so big and fun!! Expedia gave us an upgrade and it was amazing!!!!
Stayed 4 nights in Apr 2025

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2025

2/10 Terrible

Katie M

Stayed 7 nights in Mar 2025

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice staff, poor food quality

Good customer service and friendly staff but poor food quality, especially buffet, limited access to restaurant bookings for dinner, slow restaurant service, overpriced golf course (no GPS on cart, driving range closed, poor greens). We would not return but appreciated the upgrade on our room
Stayed 6 nights in Mar 2025

10/10 Excellent

Saurabh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay again
Stayed 4 nights in Apr 2025

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our family of 4, with a 5 and 7 year old, had an amazing time at The Grand! With so many activities, it was frequently hard to choose what to do. When we needed a break from the sun, the bouncy house and playroom provided great entertainment. The evening shows were also a hit and very kid friendly. Would definitely recommend!
Stayed 5 nights in Apr 2025

10/10 Excellent

Ji Seon, Mukilteo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent customer service!!! all the dining option/food quality were so good,
Stayed 7 nights in Apr 2025

10/10 Excellent

Sven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and speakeasy bar were awesome - water park not too crowded
Stayed 5 nights in Mar 2025

10/10 Excellent

Anita

Stayed 4 nights in Apr 2025

6/10 Okay

Devraj

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The check-in and checkout process was just painful for us for the lack of a better word. Check-in process took us 30 minutes and then we were taken to a room with our luggage where our access cards didn't work which was strange. The bell boy with our luggage was able to open the door with his access card and we found someone was already using the room. We had to head back to the lobby again and get ourselves a new room to check in. The check out process was even more painful where we requested for a cart for taking us to check out lobby at 11:30 a.m. for a noon checkout. The cart did not arrive for 35 minutes and after repeated calls to the front desk. We then started walking with our luggage to the lobby for checkout and found a cart mid way and the guy helped us out by carrying our luggage to the lobby. The stay otherwise was really great and the property is excellent with sublime dining options. With my experience on check in and check out I will not revisit this resort in future.
Stayed 4 nights in Apr 2025