Moon Palace The Grand Cancun - All-inclusive

VIP Access

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Where to?

Dates

January 2026

February 2026

9 bars/lounges, 5 swim-up bars, beach bar

12 restaurants, breakfast, lunch, dinner served; Italian cuisine

Overview
Rooms
Location
Policies

Excellent

Popular amenities

On private beach
Parking included

Explore the area

Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500

Place, Arrecife de Puerto Morelos National Park
‪8 min walk‬
Place, Moon Palace Golf Club
‪3 min drive‬
Place, Delfines Beach
‪24 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪17 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View

Excellent

77 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Grand Swim Up Suite Garden View

79 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Grand Presidential Suite

232 sq m
2 bedrooms
Sleeps 6
1 King Bed and 2 Double Beds

Grand Family Suite Garden View

Exceptional

154 sq m
2 bedrooms
Sleeps 6
1 King Bed and 2 Double Beds

Grand Honeymoon Suite - King Size Bed

Good

77 sq m
1 bedroom
Sleeps 2
1 King Bed

Grand Governor Suite - King Size Bed

Exceptional

151 sq m
1 bedroom
Sleeps 4
1 King Bed

Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

77 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Similar properties

Pool
All-inclusive
Spa
Kids’ pool

includes taxes & fees

16 Feb - 17 Feb

Pool
Hot tub
Breakfast included
All-inclusive

includes taxes & fees

23 Jan - 24 Jan

About this property

Moon Palace The Grand Cancun - All-inclusive

Luxury property on the beach, with 9 outdoor pools

Spend the day relaxing at Moon Palace The Grand Cancun - All-inclusive's private white sand beach or practising your swing at the on-site golf course. Then enjoy a meal at one of the property's 12 restaurants.

Moon Palace The Grand Cancun - All-inclusive offers 1304 accommodations with indoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the water park with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Our customers tell us that they can't get enough of the pool at Moon Palace The Grand Cancun - All-inclusive. During your stay, you'll be within walking distance of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free breakfast, free WiFi in public areas and free valet parking.

Free full breakfast served daily
Free WiFi
Free valet parking and self-parking
Drinking and dining options include 12 restaurants, a coffee shop, a beach bar and 5 swim-up bars
Splash around at the free water park with a lazy river or swim in the 9 outdoor pools
Services include a free children's club, dry cleaning/laundry and a concierge
On-site recreation includes a private beach, a golf course and 4 outdoor tennis courts
Guests have great things to say about the clean guestrooms and the pool
13 minutes by foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 3-minute drive from Moon Palace Golf Club
Airport shuttle service available for a fee

Moon Palace The Grand Cancun - All-inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. Summer fun is a breeze at Moon Palace The Grand Cancun - All-inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 outdoor swimming pools.

Free breakfast is served daily. There are 12 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 5 swim-up bars and 9 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Cancun property.

Guests are served a free full breakfast daily from 7:00 AM to 11:00 AM.

JC Steakhouse – This steakhouse only serves dinner. Reservations are required.

Tavola – This family restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.

Casa Mia – This diner specialises in Mexican cuisine and only serves dinner. Open daily.

Habibi - Lebanese Cuisine – This family restaurant serves breakfast, lunch and dinner. Open selected days.

Jade – This diner specialises in Asian cuisine and only serves dinner. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
Free self parking on site
Free valet parking on site
Limited on-site valet and self parking

Food and drink

Free full breakfast available daily 7:00 AM to 11:00 AM
12 restaurants
5 swim-up bars
9 bars/lounges
A beach bar
A coffee shop/cafe
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Casa Mia
Habibi - Lebanese Cuisine
Jade
JC Steakhouse
Tavola

Things to do

27-hole golf course
4 outdoor tennis courts
9 outdoor pools
Air hockey
Arcade/game room
Basketball
Billiards/pool table
Bowling alley
Children's pool
Ecotours
Evening entertainment
Fitness classes
Free beach club
Free children's club
Free water park
Gym
Hiking/biking trails
Lazy river
Mini golf
Nightclub
Pilates classes
Playground
Shopping
Steam room
Waterslide
Yoga classes

Family friendly

9 outdoor pools
Arcade/game room
Baby toys
Bowling alley
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
Free water park access
In-room babysitting
Laundry facilities
Lazy river
Mini golf
Playground
Snack bar/deli
Soundproofed rooms
Trampoline
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Lockers
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

10 meeting rooms
32,630 square feet of conference space
Computer station

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Garden
Marina
On a private beach
Outdoor furniture
Pool loungers
Pool umbrellas
Rooftop terrace

Spa

Aromatherapy
Body scrubs
Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Reflexology
Sports massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Braille/raised signage
Handrails in hallways
Handrails in stairways
Lift
Stair-free path to entrance
Visual fire alarm
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to lift

3 floors
9 buildings
Art Deco architecture
Ballroom
Banquet hall
Built in 2017
Designated smoking areas
Reception hall

Room amenities

Bedroom

Blackout drapes
Pillow menu
Premium bedding

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

42-inch smart TV with premium cable channels
MP3 dock

Food and drink

24-hour room service
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Desk
Free international calls
Free local calls
Free long-distance calls
Iron/ironing board
Laptop-compatible safe
Phone
Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: USD 26 per person (return)
Airport shuttle fee per child: USD 26 (return), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Moon Palace The Grand Cancun - All-inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

Property Registration Number 005-007-001007/2025

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Moon Palace Grand All Inclusive Cancun

Grand Moon Palace All Inclusive All-inclusive property Cancun

Grand Moon Palace All Inclusive Hotel Cancun

Grand Moon Palace All Inclusive Hotel

Grand Moon Palace All Inclusive Cancun

Grand Moon Palace All Inclusive

Hotel The Grand at Moon Palace - All Inclusive

The Grand at Moon Palace - All Inclusive Cancun

Moon Palace Grand All Inclusive

Hotel The Grand at Moon Palace - All Inclusive Cancun

Cancun The Grand at Moon Palace - All Inclusive Hotel

The Grand at Moon Palace – All Inclusive

The Grand at Moon Palace All Inclusive

Grand Moon Inclusive Cancun

Moon Palace The Grand Cancun - All-inclusive Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

10/10 Excellent

JOEL

Travelled with family

20 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent hotel…, the only thing that I don’t like is the pools

Stayed 3 nights in Oct 2025

10/10 Excellent

Angela C

Travelled with family

19 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It's ok too expensive though

Stayed 3 nights in Oct 2025

10/10 Excellent

Birpal

18 Oct 2025

Liked: Staff & service, property conditions & facilities

Bar was well stocked. Beer could have been better. Overall good property with great food options. Many options for kids and familia which is great.

Stayed 7 nights in Oct 2025

8/10 Good

Nam

Travelled with family

18 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort is very nice for it age, the staff was attentive...the only complaints we had was the food temperature. Food was good and presentation was on point but food at restaurant/buffet serving temperature was all off...cold food wasn't cold, hot food wasn't hot also a bit under seasoned but that could be to fit all visitors vs minority.

Stayed 5 nights in Oct 2025

10/10 Excellent

Paulina, ALPHARETTA

Travelled with family and small children

17 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great family friendly hotel, lots of activities for everyone.

Stayed 3 nights in Oct 2025

10/10 Excellent

Mingliang

16 Oct 2025

Stayed 5 nights in Oct 2025

10/10 Excellent

Aprii

15 Oct 2025

Liked: Cleanliness

Stayed 4 nights in Oct 2025

6/10 Okay

Neeka

15 Oct 2025

Liked: Property conditions & facilities

Stayed 4 nights in Oct 2025

8/10 Good

Thang

Travelled with family and small children

14 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is my first time in Cancun. I chose Moon Palace because there are many options to choose from in case I didn't like one. Although I stayed at The Grand, I thought Sunrise was much better and ended up going there more. Unfortunately, the beach water was so dirty that we didn't dare to step into the water. The beach itself was clean, but the water looked like there were sludge in it, not even seaweed. It was so gross I didn't see anyone in it. Nevertheless, the kids enjoyed the pool and entertainment options, and that's all that matters to us. The hair dryer and TV was broken, but maintenance quickly addressed that. I suggest downloading their app and reserving your restaurant in advance, but there are plenty of buffets around as well.

Stayed 4 nights in Oct 2025

10/10 Excellent

Bridgette

Travelled with family

14 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff. Family friendly resort

Stayed 4 nights in Oct 2025

10/10 Excellent

Camilo Felipe Acuna

Travelled with family

12 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Friendly staff. Very nice hotel. Enjoyed the fact we were Expedia VIP.

Stayed 7 nights in Oct 2025

6/10 Okay

Blanca

12 Oct 2025

Liked: Staff & service

Disliked: Cleanliness

Amazing amenities lots to do food and drinks delicious. Pools dirty and dated need maintenance, room halls dirty unattended mattresses and towels on the floor. We upgraded to a ocean view and ended up on a room where pillows and mattresses smell bad. They offered pillow mist and humidifier that help with the smell but not enough. Beach full of sea weed but I don’t blame that on the hotel. Overall the hotel lobby, restaurants and activities are amazing it just needs some money on the room cleaning.

Stayed 3 nights in Oct 2025

10/10 Excellent

Tamara

Travelled with partner

11 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was a delicious meal.

Stayed 7 nights in Oct 2025

10/10 Excellent

John

Travelled with family

10 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff and facilities were great at the Moon palace the Grand. We had great events at dinners including a blue fin tuna carving at a sushi restaurant, a Mexican fiesta at the cantina and a circus performance at their kids restaurant.

Stayed 5 nights in Oct 2025

6/10 Okay

Myra Niomi

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group

9 Oct 2025

Room service was good. Restaurants are always booked. Small areas limited seating. Outside pool areas are dirty. Pool water was dirty. Definitely not a place to book if you wanna see Cancun.

Stayed 4 nights in Oct 2025

8/10 Good

BRIAN E

Travelled with family and small children

9 Oct 2025

Liked: Staff & service

The property went above and beyond for my son’s birthday.

Stayed 7 nights in Jul 2025

6/10 Okay

Diego, lima

Travelled with family and small children

9 Oct 2025

Liked: Cleanliness, staff & service, amenities

Disliked: Property conditions & facilities

El personal A1. Mi esposa se cortó el pie en la piscina de bebes. Nos acompañaron a la clínica para que le pongan puntos. Todo A1 pero me quedé preocupado que ese corte en una piscina para niños se 3 años, le pueda pasar a un niño.

Stayed 3 nights in Oct 2025

10/10 Excellent

Tzitzitlini

Travelled with family and small children

9 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay for families, clean, the food was great, the staff was the best. My family enjoyed our stay, my only feedback is to cut back on the trash in the boulangerie because it generates a lot of waste.

Stayed 5 nights in Oct 2025

10/10 Excellent

Yuraidy

8 Oct 2025

Stayed 2 nights in Oct 2025

10/10 Excellent

Leidi

Travelled with group

8 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Todo fue maravilloso la atención de todo el personal a nuestra llegada, la limpieza, el olor que tiene el hotel, la comida muy buena gran variedad en el bufet más los diferentes restaurantes que podíamos ir eso sí se debe de hacer reservación con tiempo porque sino no hay. El Spa excelente superb he ido a muchos spas pero la atención que nos brindaron ahí fue personalizada recomendado 100 %. La discoteca nos divertimos mucho en general excelente 😍😍🙌

Stayed 4 nights in Sep 2025

10/10 Excellent

Alexandra

7 Oct 2025

Stayed 5 nights in Oct 2025

10/10 Excellent

Veronica Yazmin

Travelled with family and small children, Travelled with partner, Travelled with group

7 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Moon Palace The Grand, Cancún — Sept 28–Oct 3, 2025 (group of 25, kids 3–11) Beautiful resort with tons for kids — the water park kept them entertained all day and the 9pm after-dinner shows were excellent. Check-in was chaotic (we had multiple rooms) but staff were accommodating and placed most of us in Building 93 (one room was in 92). Food was good — especially Tavola and the Steakhouse — and housekeeping left little treats like chocolates. Heads up: the beach water wasn’t the Caribbean blue and seaweed produced a strong smell, so we avoided the ocean and stuck to pools. Spa was excellent — if you book a treatment, arrive about 1 hour early to take advantage of the complimentary hydrotherapy (sauna, ice therapy, etc.), it was so worth it!!

Breakfast/lunch from either Cuscos or the grand buffet

Olympic pool view where they held games and activities, I did an aqua spin class, fun!

Stayed 5 nights in Sep 2025

8/10 Good

Arelhi

Travelled with family

6 Oct 2025

Liked: Staff & service, property conditions & facilities, room comfort

I loved the spa, very professional and one of the best services I ever had ! Excellent!!!

Stayed 3 nights in Oct 2025

10/10 Excellent

Liusmany

5 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Oct 2025

10/10 Excellent

Sree Lalitha

Travelled with family

5 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Room upgrade and excellent

Stayed 2 nights in Oct 2025

Moon Palace The Grand Cancun - All-inclusive

Choose dates to view prices

Photo gallery for Moon Palace The Grand Cancun - All-inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Grand Deluxe Garden View

Grand Deluxe Garden View

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

View all photos for Grand Presidential Suite

Grand Presidential Suite

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

View all photos for Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

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About this property

Moon Palace The Grand Cancun - All-inclusive

All-inclusive details

Gratuities and taxes

Activities and facilities/equipment

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Optional extras

You need to know

We should mention

Property is also known as

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

Excellent

9.0/10

8.8/10

9.0/10

8.8/10

Reviews

10/10 Excellent

JOEL

JOEL

10/10 Excellent

Angela C

Angela C

10/10 Excellent

Birpal

Birpal

8/10 Good

Nam