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Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

View from room
View from room
Outdoor pool, pool umbrellas, pool loungers
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Hot tub
  • Room service
  • Parking included

Explore the area

View in a map
Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪3 min walk‬
  • Cancun Convention Center
    ‪9 min walk‬
  • Hotel Zone Beaches
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Turquoize Sky Swim Up Ocean Front Master King

Free minibar, in-room safe, desk, blackout curtains

Turquoize Sky Swim Up Ocean Front Master King

  • 64 sq m
  • Ocean view
  • Sleeps 3

View all photos for Turquoize Ocean Front Master King

Free minibar, in-room safe, desk, blackout curtains

Turquoize Ocean Front Master King

9.8 out of 10
Exceptional
(24 reviews)
  • 64 sq m
  • Ocean view
  • Sleeps 3

View all photos for Turquoize Sky Ocean Front Master Double

Free minibar, in-room safe, desk, blackout curtains

Turquoize Sky Ocean Front Master Double

  • 64 sq m
  • Ocean view
  • Sleeps 4

View all photos for Turquoize Ocean Front Master Double

Free minibar, in-room safe, desk, blackout curtains

Turquoize Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • 64 sq m
  • Ocean view
  • Sleeps 4

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

Free minibar, in-room safe, desk, blackout curtains

Turquoize Sky Swim Up Ocean Front Master Double

  • 64 sq m
  • Ocean view
  • Sleeps 4

View all photos for Turquoize Sky Ocean Front Master King

Free minibar, in-room safe, desk, blackout curtains

Turquoize Sky Ocean Front Master King

9.8 out of 10
Exceptional
(23 reviews)
  • 64 sq m
  • Ocean view
  • Sleeps 3

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About this property

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Adults-only beachfront property with outdoor pool
Catch some rays at the beach or spend the day relaxing at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants. Housekeeping is available on request.
Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive offers 160 air-conditioned accommodations with outdoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. 48-inch flat-screen televisions come with digital channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Zen Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 17 years old are not allowed in the spa.

Our customers tell us they can't get enough of Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive's great beach location. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free WiFi in public areas and free valet parking, plus 8 restaurants.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Italian cuisine at Lorenzo's, one of the property's 8 restaurants and 5 bars/lounges
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with manicures and pedicures, body wraps or massages at Zen Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests have great things to say about the helpful staff and the beach
  • Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach
Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive such as an outdoor pool and an outdoor tennis court.

There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 5 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a hot tub, a steam room and a fitness centre. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Cancun property.

Lorenzo's – This restaurant specialises in Italian cuisine and serves lunch and dinner.
Bastille - Adults only – This fine-dining restaurant specialises in French cuisine and only serves dinner.
Punta Vista – This bar is located by the pool and specialises in international cuisine.
The Moongate – This restaurant specialises in Asian cuisine and only serves dinner.
Tradewinds – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorised water sports are included.

Lessons/classes/games

Aerobics
Cooking
Pilates

Entertainment

On-site entertainment and activities
On-site live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bastille - Adults only
  • Lorenzo's
  • Punta Vista
  • The Moongate
  • Tradewinds

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • Lift

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.

Renovations and closures

The following facilities or services will be unavailable from August 4 2025 to October 1 2025 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Turquoize Hyatt Ziva Cancun Resort
Turquoize Hyatt Ziva Resort
Turquoize Hyatt Ziva Cancun
Turquoize Hyatt Ziva
Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property
Turquoize Hyatt Ziva Cancun Adults All Inclusive
Turquoize Hyatt Ziva Adults All Inclusive
Turquoize at Hyatt Ziva Cancun Adults Only
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive
Turquoize at Hyatt Ziva Cancun
Turquoize Hyatt Ziva Adults I
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 817 out of 1003 reviews
Rating 8 - Good. 100 out of 1003 reviews
Rating 6 - Okay. 35 out of 1003 reviews
Rating 4 - Poor. 21 out of 1003 reviews
Rating 2 - Terrible. 30 out of 1003 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Carlos, MIAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants very good Buffet (mercado) not quality on variety of food
Stayed 3 nights in May 2025

10/10 Excellent

beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Jacquline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

6/10 Okay

Louis

Stayed 3 nights in Apr 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
tHIS
Stayed 7 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

ZONG YUAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, good foods and staff are friendly
Stayed 5 nights in Mar 2025

10/10 Excellent

ZONG YUAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, good foods and staff are very friendly!
Stayed 1 night in Apr 2025

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. I am giving Ziva Adults 5 stars only because the competition in all inclusives is generally weak. I’ve stayed up and down both coasts of Mexico for almost 30 years. While Ziva definitely has room for improvement it is superior to the other all inclusives. Especially when comparing to the larger all inclusives. I find the smaller, boutique all inclusives to be better than the larger ones. Why did I like Ziva? Outstanding service. The staff are fabulous! Tip these people well. They are awesome. The beaches. The beach to the left of the lighthouse might be the nicest beach on the Cancun hotel strip. The adults only rooftop pool is wonderful. Great views. The drinks are strong. Lots of good brands of liquor available. The food is better than at most all inclusives. Great variety at the breakfast buffet. Don’t expect dining on par with the best restaurants in North America. You won’t find that at any all inclusive. But, the food is fine. One downer is that because they don’t accept reservations, there can be a long wait. They have no system to be able to tell you how long the wait will be. This is unacceptable and needs to change. It also would be nice if they offered more than one adults only restaurant. They advertise kayaks and paddle boards being available for the guests. I own two boards and always board at whatever resort. Well, their one and only board had no fin and looked like it had survived the Mexican revolution. But, all things considered, I’ll be back
Stayed 3 nights in Mar 2025

10/10 Excellent

Solmaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Kostyantyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Jin Bong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is advertised as adults only. While this may be true as far as the turquoise building, it is not anywhere near adults only in any other areas of the complex. It is an attempt to market the property to those who do not want to be around kids. The hotel building does not qualify the property to list as adults only. its misleading on purpose.
Stayed 6 nights in Feb 2025

10/10 Excellent

Makeitha Jonyae, Eastover

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best experience ever. My husband and I went for my birthday and had an amazing and wonderful time!! Everyone was so courteous, generous, and kind. Their bestie of love by placing their hand over their heart when walking by or near you was so amicable. Everywhere you at our drank they were catering. The hotel was clean, updated, and lovely throughout. The pills and jacuzzi were amazing. Our view of the ocean from our room was tranquilizing. We truly did not want to leave. Our butlers were so catering, brought whatever we needed, filled our jacuzzi when asked, brought a bottle of champagne fault, and decorated our door and room with roses and balloons. We loved it so much there and did not want to leave and can't wait to come back! We will not stay anywhere else. The view of the ocean was perfect and going from restaurant to bar and having access to drinks within reach really made this the BEST BIRTHDAY TRIP EVER!!
Stayed 3 nights in Feb 2025

10/10 Excellent

Robert Michael, Livonia

Liked: Cleanliness, staff & service, property conditions & facilities
Our butler, David, was amazing. And so is this resort. We celebrated our 29th anniversary here this month and we couldn't have asked for a better experience.
Stayed 4 nights in Feb 2025

4/10 Poor

Sung Wook

Travelled with partner
Liked: Staff & service, amenities
This is my 5th or 6th time going to a 5-star rated all-inclusive resort in Cancun Mexico, and actually my second time going to Turquoize at Hyatt Ziva Cancun (last time was 2 years ago). For reference, our room was "Sky Ocean Front Master King" so not the cheapest option. No arrival champagne or drinks for us which I find is pretty basic starting point at most resorts in Cancun (although some do seem to get it so unsure selection criteria). Out of all these times it was my first time getting food poisoning despite taking the usual precautions. Had very bad food poisoning that lasted 2-3 days, after eating at their Moongate restaurant regular menu. Mentioned it to them during check-out and they didn't seem very concerned by it and seemed dismissive of the feedback. I don't think they even bothered reporting or writing it down. Maybe we got unlucky but I'd try my luck elsewhere - why risk it. Concierge service through WhatsApp is convenient though. And their facility is clean aside from the washrooms closest to the main pool.
Stayed 5 nights in Feb 2025

10/10 Excellent

Jennifer Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Loved it
Stayed 3 nights in Feb 2025

10/10 Excellent

Juhee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quite.
Stayed 7 nights in Nov 2024

10/10 Excellent

Ku

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All step very friendly and nice.
Stayed 10 nights in Feb 2025

10/10 Excellent

Sohyeon

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was awesome except pool cloeses little early than i thought
Stayed 3 nights in Feb 2025

10/10 Excellent

Rayan

Stayed 4 nights in Jan 2025

10/10 Excellent

Hany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Kunark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Truly all inclusive!

Visited Cancun for the first time for an all-inclusive experience. What you see is what you get and more! Everything was flawless from our check-in to our check-out. The property is well maintained, the service was impeccable, and the overall experience amazing. So much so that we considered making this an annual trip. We had butler service as part of the turquoise stay - both Diego and Dario did a fantastic job taking care of our stay/requests. Overall, the Staff (too many to name) were friendly and the smallest details were taken care of. 5 stars to the service. We highly recommend …. :)
Stayed 7 nights in Jan 2025