4/10 Poor
Iuliia
Travelled with partner
20 Oct 2025
The hotel has a clean beach and warm ocean, and overall, our stay was good. However, the dining reservation system was a major issue—especially on my birthday.
We were told to book restaurant dinners through the hotel app, but it rarely worked. For days, we couldn’t get a reservation, and the concierge was unhelpful. On my birthday, we tried everything—app, reception, and even speaking to the restaurant staff directly—but no one could assist or explain what to do when the system failed. In the end, our names weren’t on any list, and no one tried to help.
Thankfully, the Pina Colada restaurant accommodated us without a reservation, and we had a great evening there. Still, the lack of support and poor communication from hotel staff left a bad impression on what should have been a special day. Still, the overall experience around the birthday left us with a sour feeling. For a resort of this level, the lack of a reliable reservation system and poor communication from staff around such a basic service was disappointing. A special occasion was nearly ruined due to disorganization and indifference, which really overshadowed what could have been a memorable trip.
Iuliia
Stayed 6 nights in Oct 2025
























