6/10 Okay
John
Travelled with family
2 Mar 2025
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Not a great hotel experience for me. All inclusive but not much to eat and was more like school dinners.
No ice cream anywhere in hotel, no fresh juice, only squash or highly watered concentrate. Very limited snacks, only small selection of cakes in a small limited coffee shop, I would have liked to see a snack bar/ice cream shop similar to the Wyndham Altra.
Portion sizes are tiny, I was served a burger with just 5 fries and a portion of chicken wings was only 3 small wings. Meals smaller than a kids meal in McDonalds! Buffet restaurant is okay at best.
There is a steak house but the sirloin is very thin, the “Baseball” cut was chewy, pork ribs were baby ribs and only 4 of them. The nice cuts of steak are $80 even if you are on an all inclusive package.
Pool side chairs/beds were reserved with towels at 6am. There are signs saying chairs not attended within 30 mins will be cleared, but this is never enforced, so unless you also break the rules you won’t get a sun bed.
Concierge staff unhelpful, only interested in sales. I asked 3 different staff about the El Ray archeology site, all confirmed it was open, but it was closed for renovation, and had been for some time.
I was completely mis-sold a tour to Isla Mujeres that I was told met all my requirements when in fact it didn’t meet any and was entirely inappropriate for me.
I enjoyed my holiday, despite the hotel, but I spent most of it on day trips due to limited activities/quality on site.
John
Stayed 7 nights in Feb 2025