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The Rockefeller Hotel by NEWMARK

4.0 star property

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Photo gallery for The Rockefeller Hotel by NEWMARK

Superior Suite | Terrace/patio
Executive Suite | Living area
Superior Suite | In-room safe, soundproofing, iron/ironing board, free WiFi
Indoor pool
Executive Suite | Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Parking available

Explore the area

View in a map
12 Christiaan Barnard St, Cape Town, Western Cape, 8001
  • Place, Castle of Good Hope
    ‪11 min walk‬
  • Place, Cape Town International Convention Centre
    ‪11 min walk‬
  • Place, Long Street
    ‪11 min walk‬
  • Airport, Cape Town (CPT-Cape Town Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Courtyard Room

Standard Courtyard Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Standard Courtyard Room

8.6 out of 10
Excellent
(14 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard City Room

Standard City Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Standard City Room

8.6 out of 10
Excellent
(9 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio

Studio | City view

Studio

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for One Bedroom Apartment

One Bedroom Apartment | In-room safe, soundproofing, iron/ironing board, free WiFi

One Bedroom Apartment

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Apartment

In-room safe, soundproofing, iron/ironing board, free WiFi

Two Bedroom Apartment

  • 90 sq m
  • 2 bedrooms
  • Sleeps 2
  • 2 King Beds

View all photos for Three Bedroom Apartment

Three Bedroom Apartment | In-room safe, soundproofing, iron/ironing board, free WiFi

Three Bedroom Apartment

  • 134 sq m
  • 3 bedrooms
  • Sleeps 2
  • 3 King Beds

View all photos for Superior Suite

Superior Suite | In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Suite

  • 3 bedrooms
  • Sleeps 2
  • 3 King Beds

View all photos for Executive Suite

Executive Suite | In-room safe, soundproofing, iron/ironing board, free WiFi

Executive Suite

  • Harbour view
  • 163 sq m
  • 3 bedrooms
  • Sleeps 2
  • 3 King Beds

View all photos for Executive Studio

Executive Studio | In-room safe, soundproofing, iron/ironing board, free WiFi

Executive Studio

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard City Room

In-room safe, soundproofing, iron/ironing board, free WiFi

Standard City Room

  • Sleeps 2

View all photos for Standard Courtyard Room

In-room safe, soundproofing, iron/ironing board, free WiFi

Standard Courtyard Room

  • Sleeps 2

Studio Double Room, City View

  • Sleeps 2

Three-Bedroom Apartment

  • Sleeps 6

Two-Bedroom Apartment

  • Sleeps 4

Executive Suite

  • Sleeps 6

Superior Suite

  • Sleeps 6

One-Bedroom Apartment

  • Sleeps 2

Executive Studio

  • Sleeps 2

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About this property

The Rockefeller Hotel by NEWMARK

This smoke-free hotel features 3 restaurants, an indoor pool and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a conference centre are on-site.
The Rockefeller Hotel by NEWMARK offers 194 accommodations with laptop-compatible safes and complimentary bottles of water. A pillow menu is available. This Cape Town hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Bathrooms include complimentary toiletries and hairdryers. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at The Rockefeller Hotel by NEWMARK. During your stay, you're just a quick walk from Artscape Theatre Centre. Enjoy features like free WiFi in public areas, plus 3 restaurants and an indoor pool.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Drinking and dining options include 3 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Just a 1-minute drive from Cape Town International Convention Centre and a few minutes from Long Street
  • Airport shuttle service available for a fee
The Rockefeller Hotel by NEWMARK offers its guests an indoor pool and a 24-hour fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 4 meeting rooms available. The Rockefeller Hotel by NEWMARK also features tour/ticket assistance, concierge services, and laundry facilities. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 4-star Cape Town hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11:00 AM.
The Rockefeller Hotel by NEWMARK has 3 restaurants on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Covered parking on site (ZAR 85 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: ZAR 265 for adults and ZAR 265 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 4 meeting rooms
  • Conference centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)

Food and drink

  • Free bottled water

More

  • Iron/ironing board
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately ZAR 265 for adults and from ZAR 265 for children
  • Airport shuttle fee: ZAR 700 per vehicle (one-way, maximum occupancy 3)
  • Covered self-parking fee: ZAR 85 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The Rockefeller Hotel by NEWMARK offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

The Rockefeller Hotel
The Rockefeller By Newmark
The Rockefeller Hotel by NEWMARK Hotel
The Rockefeller Hotel by NEWMARK Cape Town
The Rockefeller Hotel by NEWMARK Hotel Cape Town

The Rockefeller Hotel by NEWMARK Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 135 out of 201 reviews
Rating 8 - Good. 35 out of 201 reviews
Rating 6 - Okay. 23 out of 201 reviews
Rating 4 - Poor. 6 out of 201 reviews
Rating 2 - Terrible. 2 out of 201 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

May

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 3 nights in Nov 2025

10/10 Excellent

Abdel

Stayed 3 nights in Nov 2025

6/10 Okay

Nokwanda

Stayed 4 nights in Nov 2025

8/10 Good

Babatunji

Liked: Cleanliness, staff & service, amenities
The staff were nice, the rooms were lovely and clean, the breakfast was good and differed slightly each day. The location is a bit away from anything else but taxis are easy to get about. The roof top pool is more in a bar, so it’s a bit odd to try use it when others are fully clothed having drinks. I wouldn’t go expecting to use the pool at all.
Stayed 3 nights in Nov 2025

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2025

8/10 Good

Patricia, Beach City

Liked: Cleanliness, property conditions & facilities
The hotel is very modern. The room was very clean, but small. No desk/chair for using laptop. Only one luggage rack and no counters for other luggage. Bathroom was super small. Not well designed with a pedestal sink. No place to put toiletries and no bathtub. Shower was nice, but didn’t like only having rain shower head. The water pressure was low. Only two bath towels for two people. No extra towels for drying hair. We went to the buffet breakfast every morning, but not being from your country, enjoyed the different choices. But the food was served in “hot” serving dishes, but was not hot. Only warm at best. There was omelettes being made, but the chef didn’t understand “English”. Unfortunately, ignored us.
Stayed 3 nights in Nov 2025

10/10 Excellent

Freddie

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great staffs, food was amazing, rooms were clean. Location area was kinda sketchy.
Stayed 3 nights in Nov 2025

6/10 Okay

Neysia

Beautiful hotel, but the check in and check out process has zero flexibility. I waited about five hours alongside about five other guests trying to check in because rooms weren’t ready. I requested late check out about five days prior with zero accommodation. The restaurant is a nice touch, and breakfast is reliable and open every day at 6am. However, I went there for dinner and didn’t get serviced for about 20 minutes. Bit of a nightmare. I liked the location and general safeness of the hotel, but for the most part they seem wildly understaffed. You’ll find about 10-20 people on average lingering in the lobby on a daily basis, waiting to check in. Very busy and active area if you’re looking to relax in the lobby, go elsewhere. Rooms are nicely sized and you can see the mountain from most of the rooms.
Stayed 4 nights in Nov 2025

10/10 Excellent

Paul

Stayed 1 night in Nov 2025

10/10 Excellent

Terry

Stayed 1 night in Nov 2025

10/10 Excellent

Kimberley

Stayed 3 nights in Nov 2025

8/10 Good

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Menu was decent. Lunch and dinner choices okay.
Stayed 3 nights in Nov 2025

10/10 Excellent

Gerald

Stayed 2 nights in Nov 2025

6/10 Okay

Joshua

Liked: Cleanliness, staff & service, amenities
We stayed at the Rockefeller Hotel Newmark for five nights and left with mixed feelings. The hotel is stylish, modern and well-located, but a few practical issues held the experience back. We had several incidents in our room that needed attention. To their credit, the staff eventually resolved everything, but it took multiple phone calls and repeated follow-ups before things were properly fixed. The willingness to help was there, but the responsiveness wasn’t as polished as it should be. Another frustration was discovering only on arrival that the rooftop pool would be closed for private events on two of our five days. We had chosen the hotel specifically for that space, planning to use it as part of our downtime. Losing access for almost half the stay changed the experience. Guests should be told in advance—before arriving—when key amenities won’t be available. Breakfast was also a challenge. The food hall becomes extremely busy in the mornings, with no real flow or organisation, making it feel chaotic rather than relaxing. The hotel has strong potential, and with better communication and smoother operations, it could be excellent. As it stands, it was a comfortable stay with a few avoidable frustrations.
Stayed 7 nights in Nov 2025

10/10 Excellent

Olusegun Peter

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean, friendly staffs, good security and gym facility.
Stayed 9 nights in Oct 2025

10/10 Excellent

david

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel
Stayed 6 nights in Nov 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2025

6/10 Okay

Cindy

Breakfast was okay
Stayed 4 nights in Oct 2025

10/10 Excellent

Manelz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and updated with nice toiletries. Beds we wonderful and the staff was great!
Stayed 1 night in Oct 2025

10/10 Excellent

Rotesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location from all tourist spots, staff is awesome & helpful! Concierge & security made me feel safe especially when arriving at hotel during the night. Bar is nice & busy, not to mention breakfast & spa services were on point!
Stayed 3 nights in Sep 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Super comfy beds. Clean and friendly hotel.
Stayed 1 night in Sep 2025

6/10 Okay

Shannon

Travelled with partner
Liked: Cleanliness
This property was disappointing. We stayed in 3 different rooms in 2 nights. Room 724 had limited lighting and was dark. The AIRCon was broken and there were no USB outlets, so this was difficult for us as foreigners as we had no 220 plugs. We were eventually moved to another executive suite that was a huge improvement, but it definitely complicated our stay at a time when I was feeling ill. We also expected the 11 minute walk to the waterfront area, but it was more like 25 minutes and not an easy walk. Hopefully management will improve some of he executive suites so that others do not have the same experience.
Stayed 2 nights in Sep 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this hotel are excellent. From Hotel Ops to the F&B team. Subisiswe (Guest relations mgr) , Allistair and Atwell (F&B) and Amelia (front desk) were standouts
Stayed 2 nights in Sep 2025