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Meliá Caracas

4.5 star property

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Photo gallery for Meliá Caracas

Indoor pool, outdoor pool
Point of interest
Property entrance
A grand staircase with marble steps and a metal railing, leading to an upper floor.
Lunch served

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Ave Casanova Calle El Recreo, Caracas, Capital District, 1050
  • Place, Centro Comercial El Recreo
    ‪1 min walk‬
  • Place, Central University of Venezuela
    ‪13 min walk‬
  • Place, University Stadium
    ‪18 min walk‬
  • Airport, Caracas (CCS-Simon Bolivar Intl. of Maiquetia)
    ‪29 min drive‬

Room options

View all photos for The Level Grand Suite

The Level Grand Suite | 1 bedroom, premium bedding, minibar, in-room safe

The Level Grand Suite

  • 85 sq m
  • 3 bedrooms
  • Sleeps 2
  • 1 King Bed and 4 Single Beds
  • Free wired internet

View all photos for Apartment, 1 Bedroom

1 bedroom, premium bedding, minibar, in-room safe

Apartment, 1 Bedroom

  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

1 bedroom, premium bedding, minibar, in-room safe

Apartment, 2 Bedrooms

  • 85 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed and 1 Queen Bed

View all photos for Apartment, 3 Bedrooms

1 bedroom, premium bedding, minibar, in-room safe

Apartment, 3 Bedrooms

  • 106 sq m
  • 3 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Classic Room

Classic Room | 1 bedroom, premium bedding, minibar, in-room safe

Classic Room

  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for The Level, Junior Suite

1 bedroom, premium bedding, minibar, in-room safe

The Level, Junior Suite

  • 67 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for The Level Deluxe Room

1 bedroom, premium bedding, minibar, in-room safe

The Level Deluxe Room

  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | 1 bedroom, premium bedding, minibar, in-room safe

Presidential Suite

  • 370 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Supreme Room

Supreme Room | 1 bedroom, premium bedding, minibar, in-room safe

Supreme Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About this property

Meliá Caracas

Along with an indoor pool, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a health club, a bar/lounge and a snack bar/deli are on-site.
Meliá Caracas offers 428 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. 32-inch plasma televisions come with premium cable channels. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool, an outdoor pool, a children's pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Our customers tell us that they enjoy the room service at Meliá Caracas. During your stay, you'll be connected to a shopping centre and just a quick walk from Centro Comercial El Recreo. Free WiFi in public areas, a free manager's reception and an indoor pool are available.
  • Free Wi-Fi (speed: 25+ Mbps) and wired Internet in some public areas
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Breakfast served daily for a fee
  • WiFi for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and a sauna
  • Steps from Centro Comercial El Recreo and 11 minutes on foot from Central University of Venezuela
  • Airport shuttle service available for a fee
Meliá Caracas offers its guests a seasonal outdoor pool, a kids' pool, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi and wired Internet.

A business centre, meeting rooms, and limo/town car service are available. A hot tub, a sauna, and spa services are also featured at the luxury Meliá Caracas. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 4.5-star Caracas hotel.

The hotel hosts a free manager's reception daily.
Mediterraneo – This restaurant only serves lunch.
Prosciutto – This restaurant only serves lunch.
LAlbufera – This restaurant only serves dinner.
Sumire – This restaurant only serves dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 2 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Parking on site (USD 10 per day; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Daily local cuisine breakfast available 6:30 AM to 10:30 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • LAlbufera
  • Mediterraneo
  • Prosciutto
  • Sumire

Things to do

  • Children's pool
  • Health club
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • Babysitting
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • Lift

More

  • 18 floors
  • Banquet hall
  • Built in 1987
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Traditional architecture

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately USD 20 per person
  • Fee for in-room wireless Internet: USD 2 per day (rates may vary)
  • Fee for in-room wired Internet: USD 1 per night (rates may vary)
  • Self-parking fee: USD 10 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in January and close in December.
  • Pool access available from 9 AM to 6 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracas Gran Melia
Gran Melia Caracas
Gran Melia Hotel Caracas
Gran Melia Caracas Hotel
Gran Melia Caracas
Meliá Caracas Hotel
Meliá Caracas Caracas
Meliá Caracas Hotel Caracas

Meliá Caracas Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 18 out of 70 reviews
Rating 8 - Good. 27 out of 70 reviews
Rating 6 - Okay. 11 out of 70 reviews
Rating 4 - Poor. 7 out of 70 reviews
Rating 2 - Terrible. 7 out of 70 reviews

7.6/10

Cleanliness

7.0/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Jarianys Chiquinquira

Disliked: Staff & service, amenities
This is meant to be a five star property but instead you get one star service. There are no bilingual staff here, so should you not speak Spanish and you have any issues you will have problems. The building is showing it's age and basic amenities such as internet are not great. Even the TV in the room required updating and maintenance as it had horizontal lines throughout. This brings me on to the main issue of this stay, which was maintenance. Although the hotel sent two emails on the actual day of arrival (one in Spanish and the other in English) stating the opening times of all their facilities. NONE were available due to maintenance being carried out. You would think having two pools for example, that you split when you close either but not here. Didn't even stay the full duration and rebooked into another hotel. Bad experience and definitely not returning
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradecida con el hotel y por su oficina de servicio al cliente, por celebrar mi cumpleaños y enviar un detalle a mi habitación.
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Guillermo

Liked: Cleanliness, property conditions & facilities, room comfort
Todo bien, buenas instalaciones estamos contentos de venir
Stayed 1 night in Oct 2018
Verified

6/10 Okay

Gerardo

Liked: Cleanliness, room comfort
Disliked: Staff & service
servicio de restaurant excesivamente cara a lo que ofrece como comida
Stayed 1 night in Oct 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar bien cuidado en el centro de la capital, buena experiencia
Stayed 1 night in Sep 2018
Verified

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solo el tema del desayuno , no es tipo buffet

Muy buen excelente servicio Solo el desayuno está muy limitado
Stayed 3 nights in Sep 2018
Verified

4/10 Poor

guismeiby

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Meliá caracas

Nada que ver el hotel Meliá en caracas ni los servicios ni nada(spa, comida, servicio)
Stayed 1 night in Sep 2018
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Pésima comida para lo que cobran debería de ser de mejor calidad desde el spa hasta las Habitaciones comida todo
Stayed 1 night in Sep 2018
Verified

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Faltaban a diario las toallas y el agua de botella, el internet pésimo, reportas cualquier inconveniente y no te resuelven sino después de 24 horas, muy deficiente
Stayed 1 night in Sep 2018
Verified

8/10 Good

Sarah

Liked: Cleanliness, property conditions & facilities, room comfort
Middle of the city, walking distance to shopping mile, not far from Sambil, wonderful jacuzzi bathtube in rooms
Stayed 1 night in Jul 2018
Verified

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
I got poisoned by their food. They wanted me to pay myself for a doctor after been intoxicated with Hotel’s food. The hotel offers rotten food. You should not promote this hotel.
Stayed 2 nights in Jul 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great atmosphere with a very helpful and friendly staff. The fixed issues very quick and were very polite. The hotel’s cleanliness was marvelous and the room service was outstanding. Very happy to have stayed there.
Stayed 5 nights in Feb 2018
Verified

4/10 Poor

muy caro, para la calidad del hotel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

muy mala la relación precio calidad

Conforme a medias
Verified

4/10 Poor

Edenildo Alex da Silva

Liked: Room comfort
Disliked: Property conditions & facilities

baratas na cozinha

O quarto é bom. O atendimento também é bom. Entretanto o bairro é muito inseguro. Achei 3 baratas transitando junto aos alimentos no restaurante.
Verified

10/10 Excellent

Adriana

Liked: Cleanliness, property conditions & facilities, room comfort

Lujoso hotel cinco estrellas.

Sólo estuvimos una noche en el hotel, me pareció elegante y de muy buen gusto. Habitación y baño muy confortables y decorado con muy buen gusto. Cenamos y desayunamos en el restaurante, todo exquisito. Sin duda volveríamos al hotel.
Verified

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was unbelievable out dated. The room smelled like a closet that hasn't been open in 10 years. The most disturbing part was the military presence treating the guess really bad. Not a pleasant experience at all. I will never stay at this hotel again.
Verified

8/10 Good

Karling

Liked: Cleanliness, staff & service, room comfort

Beautiful hotel.

Nice and comfortable room. Friendly, professional and helpful front desk staff.
Verified

8/10 Good

Ivan

Liked: Cleanliness, property conditions & facilities, room comfort

Old 5 start hotel.

The hotels has a great feeling as you walk in. This is an old 5 star hotel so the rooms are outdated. Front desk not the friendliest but I would give them 4 stars. I ordered room service (24 hrs) and I found out that since I didn't leave any card number when I checked in (I wasn't asked for one) I had to go to the lobby and pay there first. They are attached to a mall so location is very convenient.
Verified

8/10 Good

Fernando

Liked: Cleanliness, property conditions & facilities, room comfort

Puede mejorar

Buenas instalaciones, muy regular el servicio.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They was warm and very welcome to me at they hotel
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

camas confortables, hab muy bonita

Muy bien aunque fue muy poco el tiempo q pasé en el hotel ya que fui a hacer varias diligncias personales. pero el hotel está muy cuidado. Ambiente agradable, lo poco q pude disfrutar.
Verified

10/10 Excellent

yajaira andrade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excelente

Excelente todo muy bueno y la atención de primera lo recomiendo 100%
Verified

8/10 Good

Luis

Liked: Cleanliness, property conditions & facilities, room comfort
El servicio a la habitación es muy lento!
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel satisface las necesidades que toda persona necesita en cuanto a bienestar,seguridad,comodidad exclusiva, diversion .
Verified

8/10 Good

Ruenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Internet pago

Todo bien lo unico malo es que el internet es pago en las habitaciones.