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Best Western Pontypool Metro Hotel

3.0 star property

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Photo gallery for Best Western Pontypool Metro Hotel

A breakfast table with plates of toast, eggs, beans, and bacon, along with condiments and a coffee cup.
A hotel room with two beds, a bedside table with a lamp, a bottle, and a glass.
A Best Western hotel with outdoor seating and a 'Welcome' sign.
A bar counter with various bottles of alcohol, a glass, and a decorative item.
A spacious lobby with a large window offering a view of the outdoors, a reception desk, and seating arrangements.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Business services
  • Bar

Explore the area

View in a map
Lower Mill Field, Pontypool, Wales, NP4 0XB
  • Place, Pontypool Park
    ‪12 min walk‬
  • Place, Shell Grotto
    ‪7 min drive‬
  • Place, Brecon Beacons National Park
    ‪16 min drive‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

A hotel room with a bed, a nightstand, a lamp, and a chair.

Standard Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(58 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room, 1 Double Bed, Non Smoking

A hotel room with a wooden desk, a chair, a lamp, a phone, a laptop, a mug, and a mirror.

Family Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Accessible, Non Smoking

A hotel room desk with a laptop, a phone, and a magazine.

Standard Room, 2 Single Beds, Accessible, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room

Bathroom | Eco-friendly toiletries, hair dryer, towels

Standard Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Room

  • Sleeps 3
  • Free Wi-Fi

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About this property

Best Western Pontypool Metro Hotel

A bar/lounge, a coffee shop/cafe and concierge services are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Best Western Pontypool Metro Hotel offers 53 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with digital channels.

This Pontypool hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Best Western Pontypool Metro Hotel. During your stay, you'll be within walking distance of Pontypool Park. Enjoy features like free WiFi in public areas and free self-parking, plus a bar.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Self-service breakfast served weekends for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 14 minutes on foot from Pontypool Park and a 2-minute drive from Shell Grotto
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. The business-friendly Best Western Pontypool Metro Hotel also features a vending machine, a garden, and concierge services. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Pontypool hotel.

For a fee, guests can enjoy a self-service breakfast on weekends from 7:00 AM and 10:00 AM.
On-site venue – This diner serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Starbucks – On-site coffee shop.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekend self-serve breakfast available 7:00 AM to 10:00 AM for a fee: GBP 11 for adults and GBP 5.50 for children
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Starbucks

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 0.01 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for self-service breakfast: from approximately GBP 11.00 for adults and from GBP 5.50 for children
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property class

This property has received its official star rating from Visit Wales.

Property is also known as

Best Western Metro Hotel
Best Western Pontypool Metro
Best Western Metro
Best Western Pontypool Metro Hotel Wales
Best Western Pontypool Metro
Best Western Pontypool Metro Hotel Hotel
Best Western Pontypool Metro Hotel Pontypool
Best Western Pontypool Metro Hotel Hotel Pontypool

Best Western Pontypool Metro Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 511 out of 1001 reviews
Rating 8 - Good. 345 out of 1001 reviews
Rating 6 - Okay. 78 out of 1001 reviews
Rating 4 - Poor. 34 out of 1001 reviews
Rating 2 - Terrible. 33 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

zoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Clean and comfy.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Catriona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in process, room clean & hotel quiet.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Lienite

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secure car park, clean rooms. Friendly stuff and lot of places to eat near by.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

LEE

Useful location, price not too bad, does the job.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Room was clean bed comfortable.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely and clean. Very friendly and helpful staff.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good parking good to
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited things to do near hotel good for commuting
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything as expected , room clean facilities good
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room carpet could do with a clean and reported one draw runner broken. Good value would stay again
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Had a lovely stay, bed was so comfortable, room was spotless. Staff friendly and nice to have a bar, after 5 hours driving. Breakfast was lovely full English buffet and plenty of cereal, pastries, yogurt etc. would definitely stay again
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Gordon

Liked: Cleanliness, property conditions & facilities
This is a nice, small modern hotel with easy access to major roads and plenty of parking.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - friendly staff and well priced
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities
Lady at the desk was very polite and informative and I was actually surprised how nice the room was for the price. Would definitely book again
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab staff, great shower, comfortable bed, lots of parking
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Alan

Liked: Cleanliness, amenities, property conditions & facilities
Good clean room quiet .friendly staff
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, clean and comfortable
Stayed 1 night in Sep 2025
Verified review

4/10 Poor

Sanjeev

Poor selection of breakfast menu
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with bar and in nice area to visit places
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Good standard hotel reasonable price
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Margot

Liked: Cleanliness, staff & service
Friendly staff, really good breakfast even though it was only a continental type breakfast. Pastries, cold meat (nice quality) and cheese, fruit, yoghurts, fruit juices, cereals & toast but plenty for everyone and all fresh. The rooms were a reasonable size. All in all a good experience.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Malikha

Liked: Staff & service
Disliked: Cleanliness
The hotel was good. Staff very pleasant- only down fall the room could have been cleaner and shower curtains refreshed!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good location. Didn't eat or drink there so cannot comment on that. Room was tidy and clean, beds comfy. Electric chargers (2 ports) are on the same spots as the disabled bays, and are at a flat rate of £30 (not sure if that's per day or per stay, I didn't use them). Both look like 7 or 11kw but I didn't really investigate.
Stayed 2 nights in Apr 2026