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Holiday Inn Cardiff City Centre by IHG

3.5 star property

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Photo gallery for Holiday Inn Cardiff City Centre by IHG

Exterior
Point of interest
Exterior
Standard Room, 1 Double Bed with Sofa bed | Desk, blackout curtains, soundproofing, iron/ironing board
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
Castle Street, Cardiff, Wales, CF10 1XD
  • Place, Bute Park
    ‪1 min walk‬
  • Place, Cardiff Castle
    ‪1 min walk‬
  • Place, St. David's
    ‪8 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed (Minibar)

Combined shower/bathtub, hair dryer, towels

Standard Room, 1 Double Bed (Minibar)

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Standard Room | Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room

  • 21 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 2 Single Beds

8.8 out of 10
Excellent
(25 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(26 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room

Premium Room | Desk, blackout curtains, soundproofing, iron/ironing board

Premium Room

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Accessible | Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 1 Double Bed, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 1 Double Bed

7.6 out of 10
Good
(30 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Standard Room, 1 Double Bed with Sofa bed | Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 1 Double Bed with Sofa bed

8.8 out of 10
Excellent
(22 reviews)
  • 21 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About this property

Holiday Inn Cardiff City Centre by IHG

Hotel with a restaurant, steps from Animal Wall
A restaurant, a bar/lounge and self parking are available at this hotel. WiFi in public areas is free. Additionally, a business centre, conference space and dry cleaning are on-site.
Holiday Inn Cardiff City Centre by IHG offers 157 accommodations with free newspapers and coffee/tea makers. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit and hairdryers.

This Cardiff hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The sightseeing around Holiday Inn Cardiff City Centre by IHG gets high marks from our customers. During your stay, you're just a quick walk from Cardiff Castle. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy American cuisine while dining at Junction Restaurant
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, a business centre and 11 meeting rooms
  • Guests have great things to say about the local sightseeing and the helpful staff
  • Steps from Animal Wall and Bute Park
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and 11 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 8633 square feet (802 square metres) and includes conference space. The business-friendly Holiday Inn Cardiff City Centre by IHG also features multilingual staff, a garden, and laundry facilities. For a fee, parking is available.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:30 AM.
Junction Restaurant – This restaurant specialises in American cuisine and only serves light fare. Guests can enjoy drinks at the bar.
Callaghans Sports Bar – This pub only serves light fare.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (GBP 16 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 14 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Callaghans Sports Bar
  • Junction Restaurant

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 11 meeting rooms
  • 8,633 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 14.00 per person
  • Uncovered self-parking fee: GBP 16 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cardiff City Centre Holiday Inn
Holiday Inn Cardiff City Centre
Holiday Inn Hotel Cardiff City Centre
Cardiff Holiday Inn
Holiday Inn Cardiff City Centre Hotel Cardiff
Holiday Inn Cardiff City Centre Wales
Holiday Inn Cardiff City Centre Hotel
Cardiff City By Ihg Cardiff
Holiday Inn Cardiff City Centre
Holiday Inn Cardiff City Centre by IHG Hotel
Holiday Inn Cardiff City Centre an IHG Hotel
Holiday Inn Cardiff City Centre by IHG Cardiff
Holiday Inn Cardiff City Centre by IHG Hotel Cardiff

Holiday Inn Cardiff City Centre by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 501 out of 1000 reviews
Rating 8 - Good. 331 out of 1000 reviews
Rating 6 - Okay. 119 out of 1000 reviews
Rating 4 - Poor. 32 out of 1000 reviews
Rating 2 - Terrible. 17 out of 1000 reviews

8.6/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Sandra

Stayed 1 night in Oct 2025

10/10 Excellent

Paul

Stayed 1 night in Oct 2025

4/10 Poor

SIMON

Stayed 1 night in Sep 2025

8/10 Good

Leri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Facilities were spotless. Service from all staff we met was great. Thank you especially to the receptionist who remained very polite and friendly when i was a bit stressy during check in! Welsh cakes at reception was a nice touch. Downstairs common areas are modern. Location very convenient for anywhere in the city centre. Room decor a bit more dated but still very clean. A standard room with double bed, was approx £130 plus parking £20 and breakfast £17pp was extra. Parking was 1st come 1st served, no booking in advance. I have paid less for much more luxurious accommodation in other places, but it was one of the better priced hotels i could find for Cardiff (with the 'has parking' filter). No complaints about our stay, the customer service and location were the main things i would return for.
Stayed 1 night in Oct 2025

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great
Stayed 1 night in Oct 2025

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and efficient
Stayed 1 night in Sep 2025

8/10 Good

Barry

Liked: Property conditions & facilities
Ok hotel nothing special
Stayed 2 nights in Sep 2025

10/10 Excellent

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception staff were excellent and so friendly and helpful
Stayed 1 night in Oct 2025

6/10 Okay

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The reason I gave average was that the room needed updating a bit tired. Staff were lovely and extremely helpful. We ate at the restaurant and the food was lovely. We would return when we visit relatives.
Stayed 1 night in Oct 2025

8/10 Good

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
They have parking available if you need to park a car. It is within walking distance to malls , so plenty of options for convenience shopping , eateries etc. Opposite Bute Park and the Cardiff Castle.
Stayed 2 nights in Sep 2025

6/10 Okay

Teresa

Stayed 1 night in Aug 2025

8/10 Good

Jane

Travelled with family
Liked: Property conditions & facilities
The room was clean and tidy but a little tired. There was no overhead lighting just a lamp above the bed and a very small table lamp which was insufficient to use to get ready by. The room was extremely hot and no air conditioning. The staff were lovely and the breakfast was very good.
Stayed 1 night in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Nice hotel and view of stadium. Staff friendly
Stayed 2 nights in Sep 2025

2/10 Terrible

Ryan

Travelled with partner
Disliked: Amenities, property conditions & facilities
Life is too short for you to stay at this property. I was a sardine stuck in a stinky can! I’ve never had a room so small. I literally had to move a chair out of the way and stick it by the front door in order to open a suitcase. The bed was hard, and the hallway was dark and dank. Probably one of the worst nights sleep I’ve had in the last 25 years. This hotel is in terrible need of an overhaul and to get out of the 1980s. The best part is when I left! Some horrible things you just need to leave behind you…
Stayed 1 night in Sep 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Sep 2025

6/10 Okay

Aude

Travelled with family
It’s was ok for 1 night Perfect location
Stayed 1 night in Sep 2025

4/10 Poor

Thomas

Stayed 1 night in Sep 2025

6/10 Okay

Lowri

Stayed 1 night in Sep 2025

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Gary

Travelled with family
Liked: Amenities
Great location to the centre & park. Additional bonus is parking at the hotel.
Stayed 2 nights in Aug 2025

2/10 Terrible

Lyndsey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Terrible room.

The room was terrible, i have complained and received no response from you. Ripped curtains, thick dust, broken desk and sunken matress causing no sleep.
Stayed 1 night in Aug 2025

10/10 Excellent

Yang

Stayed 1 night in Aug 2025

8/10 Good

Delroy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities
V
Stayed 3 nights in Aug 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good breakfast, parking good, close to all things might need to be. Quiet too when sleeping
Stayed 1 night in Aug 2025