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The Coal Exchange Hotel

Property class: 3.5

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Photo gallery for The Coal Exchange Hotel

Restaurant
Front of property
Reception
A hotel room with two beds, a large mirror, and a window with curtains.
A bathtub with two glasses of champagne and a bottle of champagne.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Bar
  • Room service
  • Housekeeping

Explore the area

View in a map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ
  • Place, Cardiff Bay
    ‪1 min walk‬
  • Place, Wales Millennium Centre
    ‪5 min walk‬
  • Place, Cardiff Bay Waterfront
    ‪6 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Double Room

A neatly made bed with a wooden headboard, a bedside table with a lamp, and a large mirror on the wall.

Standard Double Room

7.8 out of 10
Good
(17 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room

A hotel room with two beds, a large ornate mirror, a wall-mounted decorative piece, and a desk with a chair.

Family Room

  • 60 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds
  • Free Wi-Fi

View all photos for Presidential Suite

Presidential Suite | In-room safe, iron/ironing board, free WiFi, individually decorated

Presidential Suite

10.0 out of 10
Exceptional
(1 review)
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds
  • Free Wi-Fi

View all photos for Triple Room

Triple Room | In-room safe, iron/ironing board, free WiFi, individually decorated

Triple Room

8.0 out of 10
Very good
(7 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Triple Room, Accessible

Triple Room, Accessible | In-room safe, iron/ironing board, free WiFi, individually decorated

Triple Room, Accessible

7.4 out of 10
Good
(6 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Quadruple Room

Quadruple Room | In-room safe, iron/ironing board, free WiFi, individually decorated

Quadruple Room

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for King Room

King Room | In-room safe, iron/ironing board, free WiFi, individually decorated

King Room

8.0 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard King Room with Shower

Standard King Room with Shower | In-room safe, iron/ironing board, free WiFi, individually decorated

Standard King Room with Shower

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

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About this property

The Coal Exchange Hotel

A restaurant, a bar/lounge and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour front desk, express check-out and a front desk safe.
The Coal Exchange Hotel offers 55 accommodations with a safe and coffee/tea makers. Each accommodation is individually decorated. 30-inch LCD televisions come with digital channels.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at The Coal Exchange Hotel. During your stay, you're just a quick walk from Cardiff Bay. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Amenities include a front desk safe, multilingual staff and a lift
  • Steps from Cardiff Bay and 6 minutes by car from Cardiff Castle
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The Coal Exchange Hotel also features multilingual staff, concierge services, and room service (during limited hours).

This 3.5-star Cardiff hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 8:00 AM to 10:30 AM.
The Coal Exchange Hotel has a restaurant on site.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 14.50 for adults and GBP 9 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 30-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service

More

  • Connecting rooms available
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 23 December to 26 December:
  • Bar/Lounge
  • Dining venue

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 14.50 for adults and from GBP 9.00 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property doesn't offer after-hours check-in. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

The Coal Exchange Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 490 out of 941 reviews
Rating 8 - Good. 232 out of 941 reviews
Rating 6 - Okay. 119 out of 941 reviews
Rating 4 - Poor. 57 out of 941 reviews
Rating 2 - Terrible. 43 out of 941 reviews

8.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Well looked after by staff and great location for our plans
Stayed 1 night in Apr 2026
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service
Ideally placed for a visit to the Bay
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean room with the jacuzzi bath a definite winner
Stayed 1 night in May 2026
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful, they were a credit to the hotel. The breakfast was good.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place will be Andy.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fantastic old building! The Coal Exchange had loads of character. The staff were really helpful and friendly. It was great value. We would stay again
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were welcoming and helped with our little ones. Room was clean and spacious.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful with check-in and accommodating any requests we had. Breakfast was amazing, and the bartender made excellent cocktails. The history of the building itself was fascinating. Once we figured out the parking, we were very happy with our stay. We will definitely return.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious rooms. Very good stayed many times
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Sugnesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely historic building, liked the cleanliness and promptness of staff to fix leak problem in the room. Nice breakfast. Lovely stay!
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Gary

Liked: Staff & service, amenities
Staff were very helpful. Very disappointing breakfast we didn't go for breakfast the second day we went elsewhere
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Sally

Liked: Staff & service
Disliked: Property conditions & facilities
Everything was rather shabby. Expensive off site parking
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very kind and friendly. The room was clean and the bed was really soft and comfortable
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

James

Disliked: Cleanliness, amenities
Dust everywhere, bathtub was disgusting and as we put bubbles on the smell was horrific,breakfast was cold and bay marine’s were empty and when I asked a member of staff they were so rude, the only staff member that was helpful was the gentleman on reception at the time , will never stay again
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Marc

Liked: Staff & service, property conditions & facilities, room comfort
Staff was friendly and knowledgeable. Enjoyed our stay very much.
Stayed 2 nights in Oct 2025
Verified review

4/10 Poor

Kirsty

Liked: Staff & service
Disliked: Amenities
Very low quality breakfast. There was very basic continental options and the atmosphere of breakfast was grim. All tables were draped in black cloth. Looked like we were at a funeral.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in a lovely spot for the bay.
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Callum

Disliked: Property conditions & facilities
No towels in the room. Shower had one temp.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Alex

Disliked: Cleanliness, amenities, property conditions & facilities
Dated scruffy furniture.No heating.Filthy kettle in room.No chef so no food on a week night.This room is advertised as a Luxury Penthouse Suite.Hav never been so dissapointed in a hotel.
Stayed 1 night in May 2026
Verified review

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing at front desk and also at the restaurant. Nice historical hotel.
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Sophie

Liked: Staff & service
Disliked: Property conditions & facilities
There was mould in the bathroom, no parking
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Elaine

staff very friendly . Nice stay for 1 night . Breakfast was nice
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Rhodri

Liked: Cleanliness, staff & service
Staff were all very accommodating and welcoming. Inside of the hotel was very cool and something completely different from any normal hotels. Room was huge and bed was extremely comfortable. Air con wasn’t working at all and the window wouldn’t open properly which was not ideal given the heat but the electric fan meant that the room was a reasonable temperature in the night. There was a huge bath jacuzzi but when we tried to run it the water just ran cold and then so did the shower. Breakfast was good. We got our room through Tesco vouchers and would stay again but if we had paid full price I’d probably question the air con, water temp and the fact that the TV was very temperamental. There is no parking but 24hours in the q park multi story was only £15. Location of the hotel was ideal for enjoying Cardiff bay.
Stayed 1 night in May 2026