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Casa Helena hotel Centro Historico

Property class: 2

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Photo gallery for Casa Helena hotel Centro Historico

A hotel room with a bed, a bedside table with a phone, and a window with curtains.
A modern bathroom with a glass-enclosed shower, a toilet, and a sink.
A room with a large mirror, a small stool, a door with a sign, and a ceiling with a woven pattern.
A bathroom with a wall-mounted shelf holding three HG Hotel Gallery Cartagena products: shampoo, conditioner, and body wash.
A hallway with a white tiled floor, a ceiling fan, a microwave, and a coffee maker on a shelf.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Laundry room
  • 24/7 front desk

Explore the area

View in a map
3469 Cra. 7, Cartagena, Bolívar, 130001
  • Place, Clock Tower
    ‪1 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪3 min walk‬
  • Place, Walls of Cartagena
    ‪6 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪15 min drive‬

Room options

View all photos for Comfort Double Room, 1 Queen Bed, Balcony, City View

A hotel room with a bed, a television on a wooden shelf, a wardrobe, and a window with curtains.

Comfort Double Room, 1 Queen Bed, Balcony, City View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Basic Double Room, 1 Queen Bed, Private Bathroom

A bedroom with a bed, a mounted TV, a wardrobe, and a door.

Basic Double Room, 1 Queen Bed, Private Bathroom

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Economy Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

A hotel room with a bed, a wall-mounted air conditioner, a door, and a poster of a clock tower.

Economy Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Casa Helena hotel Centro Historico

A microwave in a common area, concierge services and laundry facilities are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour front desk and tour/ticket assistance are on-site. Housekeeping is available on request.
Casa Helena hotel Centro Historico offers 9 accommodations with a safe and blackout curtains. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Bathrooms include a shower. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
During your stay at Casa Helena hotel Centro Historico, you're just a quick walk from Clock Tower. Free WiFi in public areas, concierge services and laundry facilities are available.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Steps from Clock Tower and 6 minutes on foot from Cartagena de Indias Convention Center
As a guest of Casa Helena hotel Centro Historico, you'll find tour/ticket assistance, concierge services, and laundry facilities. Public spaces have free WiFi.

This Cartagena hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping on request
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number 293216
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.

Casa Helena hotel Centro Historico Reviews