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Charleston Santa Teresa Cartagena

5.0 star property
VIP Access

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Photo gallery for Charleston Santa Teresa Cartagena

Free daily buffet breakfast
Property video
Reception
Sun deck
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Carrera 3 # 31-23, Centro Plaza de Santa Teresa, Cartagena, Bolivar, 130001
  • Place, Walls of Cartagena
    ‪1 min walk‬
  • Place, Clock Tower
    ‪5 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪6 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Grand Suite

Grand Suite | Frette Italian sheets, premium bedding, down duvets, minibar

Grand Suite

10.0 out of 10
Exceptional
(1 review)
  • Bay view
  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, Courtyard View

Classic Room, Courtyard View | Frette Italian sheets, premium bedding, down duvets, minibar

Classic Room, Courtyard View

9.0 out of 10
Wonderful
(6 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Double Room, 2 Queen Beds

Superior Double Room, 2 Queen Beds | Frette Italian sheets, premium bedding, down duvets, minibar

Superior Double Room, 2 Queen Beds

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Premium Room, Balcony

Premium Room, Balcony | Frette Italian sheets, premium bedding, down duvets, minibar

Premium Room, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Room

Premier Room | Frette Italian sheets, premium bedding, down duvets, minibar

Premier Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite | Frette Italian sheets, premium bedding, down duvets, minibar

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Romantic Suite

Romantic Suite | Frette Italian sheets, premium bedding, down duvets, minibar

Romantic Suite

10.0 out of 10
Exceptional
(1 review)
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Master Suite

Master Suite | Frette Italian sheets, premium bedding, down duvets, minibar

Master Suite

  • Sea view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Double Room, 2 Queen Beds

Frette Italian sheets, premium bedding, down duvets, minibar

Superior Double Room, 2 Queen Beds

  • Sleeps 3
  • Free Wi-Fi

View all photos for Suite, Courtyard View

Suite, Courtyard View | Frette Italian sheets, premium bedding, down duvets, minibar

Suite, Courtyard View

  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, Sea View

Classic Room, Sea View | Frette Italian sheets, premium bedding, down duvets, minibar

Classic Room, Sea View

9.6 out of 10
Exceptional
(4 reviews)
  • Sea view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Charleston Santa Teresa Cartagena

3 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a fitness centre, a bar/lounge and a rooftop terrace are on-site. Change of towels is available on request
Charleston Santa Teresa Cartagena offers 87 accommodations with iPads and minibars. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets, down duvets and premium bedding. A pillow menu is available. Satellite televisions are provided. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Cartagena hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Charleston Santa Teresa Cartagena. During your stay, you're just a quick walk from Clock Tower. Features include free breakfast and free WiFi in public areas, plus 3 restaurants.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy a bite to eat at one of the 3 restaurants
  • Take a swim in the outdoor pool
  • Indulge with massages, manicures and pedicures or body wraps at the spa
  • Services include a lifeguard on-site, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and complimentary bicycles
  • Within a 15-minute walk of Clock Tower and Cartagena de Indias Convention Center
  • Airport pick-up shuttle service available for a fee
Charleston Santa Teresa Cartagena offers its guests a full-service spa, an outdoor pool, and a fitness centre. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 3 meeting rooms are available. Event space at this hotel measures 2626 square feet (244 square metres) and includes a conference centre. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Charleston Santa Teresa Cartagena. A shuttle from the airport to the hotel (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this Colonial Cartagena hotel.

Guests are served a free buffet breakfast daily from 6:30 AM to 10:30 AM.
Charleston Santa Teresa Cartagena has 3 restaurants serving breakfast, lunch and dinner.
La Terraza – This restaurant is located by the pool and specialises in local and international cuisine. Guests can enjoy al fresco dining (weather permitting). Open daily.
Harry`s Cartagena – Overlooking the garden, this fine-dining restaurant specialises in international cuisine and serves breakfast and lunch. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Plaza Santa Teresa – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 3 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Harry`s Cartagena
  • La Terraza
  • Plaza Santa Teresa

Things to do

  • Bicycle tours
  • Designer stores
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (2,626 square foot of space)

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1996
  • Colonial architecture
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch TV with satellite channels
  • IPad

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Charleston Santa Teresa Cartagena

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 60.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 19 per vehicle (maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charleston Santa Teresa Cartagena offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 7:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Cartagena Charleston Santa Teresa
Charleston Santa Teresa Cartagena
Charleston Santa Teresa Cartagena Hotel
Santa Teresa Cartagena Charleston
Charleston Hotel Cartagena
Hotel Santa Teresa Cartagena
Santa Teresa Cartagena
Charleston Santa Teresa Hotel
Charleston Santa Teresa
Charleston Santa Teresa Cartagena Hotel
Charleston Santa Teresa Cartagena Cartagena
Charleston Santa Teresa Cartagena Hotel Cartagena

Charleston Santa Teresa Cartagena Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 664 out of 859 reviews
Rating 8 - Good. 127 out of 859 reviews
Rating 6 - Okay. 35 out of 859 reviews
Rating 4 - Poor. 14 out of 859 reviews
Rating 2 - Terrible. 19 out of 859 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Antonio

Liked: Cleanliness, amenities, property conditions & facilities
The staff was great and the food at the restaurant was great.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating, very genuine in helping our every need. The spa was amazing, I had 2 massages with Maria, very good!
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Ingrid

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service beautiful hotel
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities
The building is a gem with beautiful common areas, the pool and terrace are very pleasant with an amazing view of the city, and the staff in general were great.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

marjaneh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very helpful concierge, great staff and continently located close to wonderful restaurants. The room was spacious and we truly enjoyed it
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, amenities
Very nice and great location. Lovely rooftop pool.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Manolo

Liked: Cleanliness, property conditions & facilities
Room was clean with excellent staff service. Amenities were cozy and comfortable. The location was unbeatable. If coming back to Cartagena definitely staying here again!!!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Great Staff. Helpful Concierge. Spotless room. Beautiful hotel. Awesome pool. Nice breakfast. Loved this place and am ready to visit again.
Comfy Alcove
Hotel at dusk
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, food and amenities
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Fidel

Liked: Cleanliness, property conditions & facilities
Excelent
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Vittorio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay !!!
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Shailini

Liked: Cleanliness, amenities, property conditions & facilities
Amenities, service was excellent Clean and comfortable rooms
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and very friendly staff.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

arturo

Liked: Cleanliness
Yes very good
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Phylicia

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is absolutely beautiful. The pictures don't do it justice. The room was clean room and housekeeping was done twice a day. The front desk staff were kind and helped in every way they could.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Consuelo

Liked: Amenities, property conditions & facilities
Clean rooms, excellent staff
Stayed 3 nights in Oct 2025
Verified

4/10 Poor

Fadia

We had the owners suite
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Th best hotel in town!! Wouldnt change it for anything, the hotel itself, the staff, the food everything perfect 10/10
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and great service. This was my second time at the hotel and won’t be my last!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Faranak

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic service. Very luxurious and relaxed. I would only suggest that they put felt on the bottom of the chairs in the rooms.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

helmut

Liked: Cleanliness, staff & service, amenities
Great
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff and property
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Denny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location within the old city, the best!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

RAFAEL DOBRZYNSKI

Liked: Cleanliness, amenities, property conditions & facilities
Great room, everything great so far
Stayed 1 night in Dec 2025
Verified

8/10 Good

LENER

Liked: Cleanliness, amenities, property conditions & facilities
I got mixed feelings about given it a 4 star review but the menu is not simple. The staff is super friendly. The pool view to the city is amazing. The service is great. ,
Stayed 3 nights in Dec 2025