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Hotel OR

3.5 star property

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Photo gallery for Hotel OR

Property grounds
Reception
Standard Double Room | In-room safe, desk, free WiFi, bed sheets
Outdoor pool, pool loungers
Standard Double Room | In-room safe, desk, free WiFi, bed sheets

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Laundry room

Explore the area

View in a map
Carrera 3, No. 5-104, Bocagrange, Cartagena, 130001
  • Place, Bocagrande Beach
    ‪3 min walk‬
  • Place, Rio Cartagena Casino
    ‪3 min walk‬
  • Place, Centro Comercial Nao
    ‪3 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪40 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, free WiFi, bed sheets

Standard Double Room

7.6 out of 10
Good
(7 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Triple Room

Standard Triple Room | In-room safe, desk, free WiFi, bed sheets

Standard Triple Room

8.8 out of 10
Excellent
(5 reviews)
  • 18 sq m
  • Sleeps 3
  • 3 Single Beds OR 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Single Room

Single Room | In-room safe, desk, free WiFi, bed sheets

Single Room

  • 18 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Single Room

In-room safe, desk, free WiFi, bed sheets

Single Room

  • Sleeps 1
  • Free Wi-Fi

Similar properties

Interior detail
Baluarte Cartagena Hotel Boutique
Bocagrande
  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.1 out of 5, Very good, 228 reviews
The price is €40
15 Jun - 16 Jun
Baluarte Cartagena Hotel Boutique

About this property

Hotel OR

Along with an outdoor pool, this hotel has a poolside bar and dry cleaning. Free full breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour front desk, tour/ticket assistance and a front desk safe are on-site.
Hotel OR offers 20 air-conditioned accommodations with a safe and complimentary bathrobes. 32-inch LCD televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Hotel OR, you're just a quick walk from Bocagrande Beach. Features include free breakfast and free WiFi in public areas, plus an outdoor pool.
  • Free full breakfast served daily
  • Free WiFi
  • Enjoy drinks at the pool bar
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Just a 4-minute walk from Bocagrande Beach and a 5-minute drive from Clock Tower
You can enjoy a drink at the pool bar. Free breakfast is served daily. WiFi is free in public spaces.

An outdoor pool, tour/ticket assistance, and dry cleaning/laundry services are also featured at Hotel OR.

Smoking is allowed in designated areas at this 3.5-star Cartagena hotel.

Guests are served a free full breakfast daily from 7:00 AM to 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A poolside bar

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for COP 80000.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: COP 80000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.

Property is also known as

OR Cartagena

Hotel OR Hotel

Hotel OR Cartagena

Hotel OR Hotel Cartagena

Hotel OR Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 97 out of 289 reviews
Rating 8 - Good. 105 out of 289 reviews
Rating 6 - Okay. 43 out of 289 reviews
Rating 4 - Poor. 15 out of 289 reviews
Rating 2 - Terrible. 29 out of 289 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Zachary

Disliked: Cleanliness, amenities, property conditions & facilities
Disappointing, Misleading, and Poorly Managed. I booked Hotel OR through Expedia during a trip to Colombia and my experience was extremely disappointing. Due to a medical emergency caused by an attempted robbery in Medellín that resulted in a serious knee injury, I was forced to change my travel dates. I contacted Expedia immediately and asked only that my hotel stay be moved to match my revised flights, not refunded, and was open to reasonable fees. The hotel was extremely difficult to reach and when contact was finally made, management refused any flexibility. I was charged for a four-day stay I physically could not attend and ultimately ended up paying for the same hotel twice in good faith, assuming the second booking would be refunded. It was not. When I arrived in person to resolve the issue, the manager was cold, dismissive, and unhelpful, making no effort to acknowledge the situation. The condition of the hotel was also poor, with visible mold that appeared to have been painted over rather than properly addressed, raising concerns about cleanliness and health standards. Between the lack of empathy, rigid policies, and substandard conditions, this stay fell far below expectations. I would not recommend this hotel to anyone expecting professionalism or basic customer care.
My room online vs reality
Painting over mold in another room
Breakfast as advertised vs reality.
Pool as advertised vs reality
Stayed 3 nights in Feb 2026

2/10 Terrible

Zachary

Disliked: Cleanliness, amenities, property conditions & facilities
I booked Hotel OR through Expedia during a trip to Colombia. Unfortunately, the experience was extremely disappointing. Due to a medical emergency caused by an attempted robbery in Medellín that resulted in a serious knee injury, I was forced to change my travel dates. I contacted Expedia immediately and asked only to move my stay to match my new flights, not for a refund. Despite this, the hotel refused any flexibility and charged me for a four-day stay I physically could not attend. In good faith, I rebooked the hotel for my new dates and ended up paying twice. When I arrived and attempted to resolve this in person, management was cold, dismissive, and denied any communication from Expedia. The room conditions were unacceptable. The first room shown was dirty and clearly not what I paid for. The second room did not match the advertised photos. There was visible mold on walls and under the air conditioner, bugs in the room, no hot water, a broken TV, a non-functioning safe, and no refrigerator despite being listed. Bedding consisted of only a sheet and small throw. Amenities were also misleading. The advertised “full breakfast” does not exist; there is no buffet and basic items cost extra. The rooftop breakfast area appeared unhygienic. The pool was cloudy, dirty, and unusable, and there is no hot tub despite listings suggesting otherwise. This property is poorly maintained, misleadingly advertised, and managed with little regard for guests. I would not recommend it.
How the room is advertised vs what I got.
How breakfast was advertised vs reality. They put things together in the gross room
The pool as advertised vs reality. Unusable
Painting over mold in rooms
Stayed 4 nights in Feb 2026

10/10 Excellent

Sabi

Stayed 2 nights in Dec 2025

8/10 Good

DAN

Liked: Cleanliness, staff & service, amenities
All ok. Fruit could be ALOT FRESHER, day after day it was old and colorless. Barely eatable. Quality control for fruit. The cooked breakfast excellent
Stayed 6 nights in Dec 2025

2/10 Terrible

DAN

Liked: Cleanliness, staff & service, amenities
There was a tourbus of 20 people. Stood there for an hour. I would check in 1 single teaveler first, 5 minutes, then ofcourse the tourbus of 20. Common sense
Stayed 2 nights in Dec 2025

6/10 Okay

solange

Stayed 4 nights in Dec 2025

8/10 Good

JAIR

Stayed 3 nights in Oct 2025

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It is in the area of the city you want to be in near the waterfront (but not right on the beach). The price is good. The rooms are ok, but nothing spectacular, but i don't need spectacular in a room. I just need to "sleep"
Stayed 2 nights in May 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all super friendly and nice! I could leave my room key with them as I went out each day, my room was large and very clean. The pool was smaller than the pictures indicated but there were chairs around it to relax. Lots of restaurants within walking distance and most tours would pick up from it as well.
Stayed 2 nights in Jul 2025

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy amable la administrators maria Alexandra , nos hizo sentir Como en Casa
Stayed 2 nights in Jun 2025

2/10 Terrible

stephanie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
poor customer service-took 25 min to take care of me bathroom clogged instead of changing my room had to go and use another restroom outside my room elevator did not work not enough towels for each guest and soap no comforter unable to each reception from room dirty
Stayed 1 night in Jun 2025

8/10 Good

Sabi

Stayed 2 nights in Apr 2025

6/10 Okay

Daniella, fort Lauderdale

Stayed 4 nights in Mar 2025

6/10 Okay

nancy e

Liked: Cleanliness, staff & service
A hotel itself is pretty basic the breakfast very basic. The staff on the other hand were very accommodating very nice. They upgraded my room because the first room they put me in was very small and smelled terribly. I could recommend this hotel if you’re just looking for basic accommodation and not luxury it is a good value and it’s conveniently located next to everything.
Stayed 3 nights in Mar 2025

2/10 Terrible

shay

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place isn’t for tourists !!! As i came in. Big sign on elevator not working. I changed room due to bad smell. In the other room air conditioning wasn’t working so at 2am i was offered a room at the 4th floor no elevator. Now good luck moving your staff. Next day i asked a free night they refused and willing to give only half price on another night. Thanks to orbitz that saved me from that place. No hot water !!! What ?? They said in few days they’ll fix that…. Yea right like the elevator. Poor bedding. Internet disconnect all the time. Breakfast is a joke. Horrible. You wait 20 min until they talk to you. Antz all over tables. Not safe. At night only 1 worker at reception that can get easily to your room. The woman asked me not to write bad review but im sorry. I have to warn other ppl not to trap into this place. STAY AWAY as you can. Cheers.

2/10 Terrible

José Tito

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a good place to stay

This place should be closed elevated do not works, cold water how can we take a cold shower hell no! I just left the hotel after just signed in! This place is horrible.
Stayed 11 nights in Jan 2025

2/10 Terrible

Abigail

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Hernando

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great services
Stayed 6 nights in Nov 2024

2/10 Terrible

Zuleica, rochester

Stayed 5 nights in Aug 2024

8/10 Good

sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Ac and shower was great after a long week in the islands . Staff very nice . They sent out my laundry great price . Pool was a nice addition. Only reason not 5 stars is because elevator was broke and carrying luggage to floor 3 was hot and hard. Location is great food and fun and beach right there
Stayed 2 nights in Jul 2024

2/10 Terrible

Ronald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The worst hotel ever.

Stayed 2 nights in Jun 2024

10/10 Excellent

Jeffry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel OR is a great option to stay because tourists will be taken care of in a good way and tourists will have that piece of mind to go walk around the amazing places that the beautiful Cartagena has.
Stayed 3 nights in May 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. Helped arrange a tour for me that was excellent, better than the usual tourist agency down the street.
Stayed 6 nights in Apr 2024

8/10 Good

walter

Stayed 6 nights in Jan 2024

8/10 Good

Robert, Ipswich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice street view from balcony (but I think only two apartments with balcony so maybe I got lucky). Breakfast is purposely cooked for you and good quality, so not unlimited buffet. Central, lots to do nearby, near restaurants, transport, beach, gym, shops. Cooler and fridge in room was surprisingly good. Secure building because no visitors allowed and reception very small. Very noisy area nearly all night/morning, no blackout blinds, no “do not disturb/clean” tag for door, none of the staff speak basic level of English. Overall, you get what you pay for (so don’t compare to Hilton or Caribe down the road) and if you don’t mind the night noise and speak a little Spanish then a good choice for travelling on a budget and I would return but most probably bring something to temporarily blackout windows.
Stayed 7 nights in Nov 2023