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Hotel Puertas De Cartagena

3.0 star property

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Photo gallery for Hotel Puertas De Cartagena

Interior entrance
Quadruple Room | Bathroom | Shower, hair dryer, towels
Triple Room | Minibar, in-room safe, soundproofing, iron/ironing board
Reception
Hallway

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room
  • Room service

Explore the area

View in a map
Centro Calle Sargento Mayor Calle 38 6-5, Cartagena, Bolivar, 130001
  • Place, Walls of Cartagena
    ‪3 min walk‬
  • Place, Clock Tower
    ‪5 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪8 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, soundproofing, iron/ironing board

Standard Double Room

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Triple Room

Triple Room | Minibar, in-room safe, soundproofing, iron/ironing board

Triple Room

  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Quadruple Room

Quadruple Room | Minibar, in-room safe, soundproofing, iron/ironing board

Quadruple Room

  • 27 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

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About this property

Hotel Puertas De Cartagena

This smoke-free hotel features laundry facilities, a 24-hour front desk and free newspapers. Free cooked-to-order breakfast, free WiFi in public areas and a free manager's reception are also provided. Additionally, tour/ticket assistance, a garden and multilingual staff assistance are on-site.
Hotel Puertas De Cartagena offers 12 air-conditioned accommodations with minibars and a safe. Cable televisions are provided.

Bathrooms include a shower and hairdryers. This Cartagena hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

During your stay at Hotel Puertas De Cartagena, you're just a quick walk from Clock Tower. Enjoy features like free breakfast, free WiFi in public areas and a free manager's reception.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at the café
  • Amenities include free newspapers in reception, laundry facilities and multilingual staff
  • Within a 15-minute walk of Clock Tower and Cartagena de Indias Convention Center
  • Cruise terminal and shopping centre shuttle service available for a fee
Free breakfast is served daily, and guests can also enjoy a free manager's reception. WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and a garden are also featured at Hotel Puertas De Cartagena.

This 3-star Cartagena hotel is smoke free.

Guests are served a free cooked-to-order breakfast daily from 7 AM to 10 AM. The hotel hosts a free manager's reception on selected days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Area shuttle up to 1 km
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 7 AM to 10 AM
  • Free manager's reception

Family friendly

  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)

More

  • 2 floors
  • Built in 2006
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Puertas De Cartagena

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for COP 80000 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: COP 80000 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Puertas
Hotel Puertas De Cartagena
Puertas De Cartagena
Hotel Puertas Cartagena
Puertas Cartagena
Puertas De Cartagena Cartagena
Hotel Puertas De Cartagena Hotel
Hotel Puertas De Cartagena Cartagena
Hotel Puertas De Cartagena Hotel Cartagena

Hotel Puertas De Cartagena Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 30 out of 104 reviews
Rating 8 - Good. 51 out of 104 reviews
Rating 6 - Okay. 15 out of 104 reviews
Rating 4 - Poor. 6 out of 104 reviews
Rating 2 - Terrible. 2 out of 104 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable el lugar y el personal del desayuno! Muy atentas. Es mas lindo que las fotos de la pagina. La piscina es chica pero agradable
Stayed 5 nights in Mar 2020
Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location right in the middle of town. Staff was very helpful and supportive
Stayed 5 nights in Oct 2019
Verified

4/10 Poor

Stephen

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Well located.. No hot water and lack of storage. Lady at reception demanded 20,000 COP for a broken cup. The taxi from the airport costs 15,000 COP. Given the lack of integrity of staff, I suggest you look elsewhere.
Stayed 4 nights in Jan 2020
Verified

8/10 Good

shelley

Liked: Staff & service, room comfort

Central Historic Cartagena

Overall this colonial in the centre of historic Cartagena does the job. The breakfast is great and there is 24hr reception. The hotel could do with a deep clean and better lighting in the rooms. Room size was typical for hotels from this era. For the price in the center it is a solid option.
Stayed 3 nights in Oct 2019
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service
mala atencion del personal de recepcion, nos cobraron la impresion de los p'ases de abordo, y desconocen los puntosturisticos cuando se les pregunta
Stayed 3 nights in Oct 2019
Verified

6/10 Okay

Helmut

Liked: Cleanliness, staff & service

Simple, preisgünstige Unterkunft in guter Lage

Wir hatten für zwei Personen ein 27 m² großes Dreibettzimmer (1 Doppelbett und 2 Einzelbetten) gebucht, bekamen aber nur ein Doppelzimmer (2 Einzelbetten, 20 m²), was preislich unter dem von uns gebuchten und im voraus bezahlten Zimmer lag. Die Betten waren bequem. Das Bad war sehr eng, das warme Wasser plätscherte manchmal nur. Aircondition gut. Das Frühstücksbüffet war okay, wenn man keine großen Ansprüche stellt.
Stayed 6 nights in Sep 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Não gostamos: Quarto com cheiro de mofo, vazamento no banheiro e Atendimento das recepcionistas. Gostamos: Simpatia da zeladora e do ajudante.
Stayed 3 nights in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Very celan, confortable bed, Great location, the breakfast was good
Stayed 4 nights in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho el hotel, es pequeño pero muy cómodo. Las instalaciones están en buenas condiciones, pero en el baño había un problema con el drenaje, a pesar de que se estaba remodelado.
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here. We were moved to their second location but it worked out fine. The breakfast was delicious and everyone was accommodating and helpful.
Stayed 2 nights in Aug 2019
Verified

8/10 Good

Gaëlle

Liked: Cleanliness, property conditions & facilities, room comfort
Joli hôtel très bien situé, très propre. Personnel ok mais indifférent Un peu bruyant la nuit car dans la zone touristique et aucune isolation avec la rue.
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superbe localisation. Près de tout. Très propre et personnel sympathique.
Stayed 1 night in May 2019
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Room with no window, had to have the lights on during the day, small bathroom, no closet, old furtinure,
Stayed 3 nights in May 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Everything was fine. Nice staff good location..........
Stayed 2 nights in Feb 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Limpio, muy central, bien situado para recorrer la Ciudad Amurallada.
Stayed 1 night in Feb 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
This property has a good location in the walled city, though the property itself is a bit disappointing. The rooms are really small and difficult to navigate the room if more than a couple of days. I traveled as a Solo and found difficult time with room, and can imagine two persons would be a relationship test. Staff are very nice and cleanliness is OK
Stayed 5 nights in Feb 2019
Verified

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quaint

Excellent customer service for late night check in.
Stayed 1 night in Jan 2019
Verified

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecta ubicación y muy buena relación calidad/precio.
Stayed 1 night in Nov 2018
Verified

8/10 Good

Dean

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location inside the old city in a historic building. Very good breakfast. The desk staff always seemed to be in a bad mood and bothered by any inquiry. that was the only shortfall of an otherwise nice place to stay.
Stayed 4 nights in Nov 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Convenient location a plus but more minuses

This very old structure converted to a hotel is located walking distance to many old city attractions. We had to pay for our entire stay before given our room so I guess the day lady at the desk didn't feel the need to be friendly after that (not even a goodbye when we left). Our small groundfloor room had a huge window (some may think as a plus but we kept curtain closed 24hr) overlooking the patio area where free breakfast is served. Breakfast choices are minimal but we enjoyed the daily fresh fruit & banana? bread. One night there was a long heavy downpour and raindrops came falling onto our pillows - we thought it was funny but some may not. We've stayed at the Ritz & other top brand hotels but we're also tent campers. If you're a camper you'll do fine if you're a Ritz kind of person stay away.
Stayed 5 nights in Oct 2018
Verified

10/10 Excellent

Björn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, nice garden and good breakfast
Stayed 2 nights in Jul 2018
Verified

6/10 Okay

Roberta

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Para quem busca uma boa localização

Fiquei hospedada com minha família (2 adultos e 2 crianças) no período de 31 de maio a 02 de junho de 2018. O hotel é razoável. Tivemos alguns problemas como o cheiro de mofo no quarto (só com muito antialérgico), água do chuveiro fria e escassa (banho horrível0. O café da manhã é bem pobre, suco artificial e tudo muito contado. A equipe é bem simpática e agradável e a localização do hotel é muito boa, dá para passear bastante a pé.
Stayed 2 nights in May 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place down town

Very nice set up great. Close to everything ..................,,,,,,,,,,,,,
Stayed 1 night in Jun 2018
Verified

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower is with mod
Stayed 7 nights in May 2018
Verified

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location to Walk the Old City

My wife and I had a great experience. The hotel offers a great breakfast with fresh cut fruit, traditional home-made arepas and delicious Colombian coffee. The hotel is located half a block from a supermarket if you want to keep get some quick snack or even for a cheap dinner, it is very convenient. Also, it is located walking distance from many historic places such as churches. museums, nice restaurants, plazas, pubs, etc. Everything of the old city is walking distance. The bed is very comfortable and the hotel is also very quiet so you can rest well.
Stayed 3 nights in Dec 2017