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NH Cartagena Urban Royal

3.5 star property
VIP Access

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Photo gallery for NH Cartagena Urban Royal

Terrace/patio
Lunch and dinner served, international cuisine
Reception
1 bedroom, premium bedding, minibar, in-room safe
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Laundry

Explore the area

View in a map
Plaza de los Coches Cr 7# 34-10, Cartagena, Bolivar, 130001
  • Place, Clock Tower
    ‪1 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪3 min walk‬
  • Place, Walls of Cartagena
    ‪6 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪7 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room

Standard Room | 1 bedroom, premium bedding, minibar, in-room safe

Standard Room

8.6 out of 10
Excellent
(14 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room (View)

1 bedroom, premium bedding, minibar, in-room safe

Superior Room (View)

8.4 out of 10
Very good
(14 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room (View, Extra Bed 2 Adults + 1 Child)

1 bedroom, premium bedding, minibar, in-room safe

Superior Room (View, Extra Bed 2 Adults + 1 Child)

  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, Balcony

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, Balcony

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

9.0 out of 10
Wonderful
(2 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

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About this property

NH Cartagena Urban Royal

Hotel with a rooftop terrace, steps from Clock Tower
An outdoor pool, a restaurant and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a rooftop terrace, a meeting room and concierge services. Housekeeping is available on request.
NH Cartagena Urban Royal offers 28 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at NH Cartagena Urban Royal. During your stay, you're just a quick walk from Clock Tower. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Steps from Clock Tower and 7 minutes on foot from Cartagena de Indias Convention Center
  • Airport drop-off shuttle service available for a fee
  • Cats and dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. An outdoor pool, a rooftop terrace, and multilingual staff are also featured at NH Cartagena Urban Royal.

This 3.5-star Cartagena hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to noon.
On-site venue – This restaurant specialises in international cuisine and serves lunch and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport drop-off shuttle on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to noon on weekends; COP 43,000 to 78,000 for adults and COP 25,000 to 38,000 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: COP 110000 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 55 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately COP 43000 to 78000 for adults and COP 25000 to 38000 for children
  • Airport shuttle fee: COP 87000 per vehicle (maximum occupancy 4)
  • Pet fee: COP 110000 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
NH Cartagena Urban Royal offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Guests planning to check in with a pet must provide the pet's health certificate at check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Reloj Royal
Reloj Urban
Royal Reloj
Urban Royal Puerta Reloj
Urban Royal Puerta Reloj Cartagena
Urban Royal Puerta Reloj Hotel
Urban Royal Puerta Reloj Hotel Cartagena
NH Cartagena Urban Royal Hotel
Urban Royal Hotel
NH Cartagena Urban Royal
Urban Royal
NH Cartagena Urban Royal Hotel
NH Cartagena Urban Royal Cartagena
NH Cartagena Urban Royal Hotel Cartagena