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Hotel Voilá Centro Histórico

4.0 star property
VIP Access

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Photo gallery for Hotel Voilá Centro Histórico

Exterior
Superior Twin Room | In-room safe, individually decorated, individually furnished
Restaurant
2 bars/lounges, poolside bar
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
calle las carretas centro historico, Cartagena, Bolívar, 130001
  • Place, Clock Tower
    ‪1 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪3 min walk‬
  • Place, Walls of Cartagena
    ‪6 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, individually decorated, individually furnished

Standard Double Room

8.4 out of 10
Very good
(32 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Grand Room, 1 King Bed

Grand Room, 1 King Bed | In-room safe, individually decorated, individually furnished

Grand Room, 1 King Bed

8.6 out of 10
Excellent
(22 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Design Double Room

Design Double Room | In-room safe, individually decorated, individually furnished

Design Double Room

7.6 out of 10
Good
(4 reviews)
  • Garden view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room

Superior Twin Room | In-room safe, individually decorated, individually furnished

Superior Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Double Room, 1 Queen Bed

Superior Double Room, 1 Queen Bed | In-room safe, individually decorated, individually furnished

Superior Double Room, 1 Queen Bed

  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Hotel Voilá Centro Histórico

Along with 2 outdoor pools, this hotel has a restaurant and 2 bars/lounges. Free full breakfast, free WiFi in public areas and a free manager's reception are also provided. Additionally, a poolside bar, a snack bar/deli and a rooftop terrace are on-site. Change of towels is available on request
Hotel Voilá Centro Histórico offers 35 air-conditioned accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. LCD televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include printers and telephones; free local calls are provided (restrictions may apply). In-room massages, an iron/ironing board and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

2 outdoor swimming pools are on site.
The free breakfast at Hotel Voilá Centro Histórico gets high marks from our customers. During your stay, you're just a quick walk from Clock Tower. Enjoy features like free WiFi in public areas and a free manager's reception, plus 2 outdoor pools. This property offers pet-friendly amenities, such as food and water bowls.
  • Free full breakfast served daily
  • Free WiFi
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar and 2 bars/lounges
  • Take a swim in the 2 outdoor pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Steps from Clock Tower and 5 minutes on foot from Cartagena de Indias Convention Center
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hotel Voilá Centro Histórico offers its guests 2 outdoor swimming pools. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

A rooftop terrace, tour/ticket assistance, and a garden are also featured at Hotel Voilá Centro Histórico. A complete renovation of Hotel Voilá Centro Histórico was completed in June 2022.

Smoking is allowed in designated areas at this 4-star Cartagena hotel.

Guests are served a free full breakfast daily from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.
Hotel Voilá Centro Histórico has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 2 outdoor pools

Family friendly

  • 2 outdoor pools
  • Snack bar/deli
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Coworking space

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 1850
  • Colonial architecture
  • Designated smoking areas
  • Locally-owned and organised tours and activities
  • Renovated entire property - June 2022

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch LCD TV

Food and drink

  • Champagne service
  • Chef service
  • Free bottled water
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Printer
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM

Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 8:00 AM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: COP 150000 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for COP 250000.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: COP 150000 per pet, per night
  • Rollaway bed fee: COP 250000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Guests arriving after 8:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 10:00 AM to 8:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

VOILÁ CENTRO HISTORICO

Voilá Centro Histórico Hotel

Voilá Centro Histórico Cartagena

Voilá Centro Histórico Hotel Cartagena

Hotel Voilá Centro Histórico Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 572 out of 810 reviews
Rating 8 - Good. 152 out of 810 reviews
Rating 6 - Okay. 51 out of 810 reviews
Rating 4 - Poor. 19 out of 810 reviews
Rating 2 - Terrible. 16 out of 810 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Peter

Stayed 1 night in Feb 2026

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Small but stylish and comfortable room Decoration and interiors excellent Exceptional breakfast Really great staff Brilliant location
Stayed 4 nights in Feb 2026

10/10 Excellent

Brenda Lee

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Bartenders were great and staff were pleasant
Stayed 6 nights in Jan 2026

8/10 Good

Zunelys

Our second time staying there, hotel is very pretty, small but quaint. The only thing is it can be a bit noisy, they do give earplugs though.
Stayed 4 nights in Feb 2026

10/10 Excellent

julay

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Fue ina experience maravillosa el hotel la unicacion el servicio y los trabajadores excelentes se los recomiendo 100 porciento volveria a ese hotel
Stayed 3 nights in Feb 2026

10/10 Excellent

GIANINA

Stayed 5 nights in Feb 2026

10/10 Excellent

Svetlana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, close to everything. The staff is amazing, great service, clean, comfortable bed. The pool is very small, but we were able to use it few times to refresh after long walks. Good value for the money
Stayed 10 nights in Jan 2026

10/10 Excellent

Wolney

Stayed 2 nights in Feb 2026

10/10 Excellent

Husam

Stayed 2 nights in Jan 2026

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities
Excellent room
Stayed 3 nights in Jan 2026

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, amenities
Pasamos 3 dias maravillosos en Cartagena en este hotel super bien ubicado Hotel Voilà, si lo que quieres es pasear por la ciudad y conocer el centro historico este es el lugar Quiero agradecer a todo el personal a Su Gerente Angie que nos hizo sentir en casa y dos mujeres que siempre nos atendieron como familia en el desayuno Luz y Marinela y todo el personal hizo este lugar muy especial Recomendado 100%
Stayed 3 nights in Jan 2026

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly, great location to walk around, bed was very comfortable. There is music playing everywhere in the city really late at night , so be prepared!
Stayed 3 nights in Jan 2026

8/10 Good

Aaron

Stayed 5 nights in Jan 2026

10/10 Excellent

Aaron

Stayed 1 night in Jan 2026

8/10 Good

Freddy

Stayed 4 nights in Dec 2025

8/10 Good

Kelly, Fort Lauderdale

Travelled with family, Travelled with group
Liked: Staff & service, amenities
It was a quaint hotel and the staff was all very friendly and accommodating. The room could have been cleaner. Up by the ceiling looked like cockroach droppings and the tile in the shower (floor & walls) needed scrubbing. We bought flip flops to use while showering. Also the floor where they served breakfast and the benches there needed a good cleaning. They were very accommodating at breakfast to make eggs however you’d like them. But service at the Bar in the lobby was slow. It was faster to go down the street for coffee than get it in the hotel lobby. Also it was very loud in the room at night coming from the top floor. But they did provide ear plugs by the bed. You could also hear activity from the floor above and next to our room. It was a nice hotel with a great location but needed cleaned up.
Stayed 5 nights in Dec 2025

2/10 Terrible

Julie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I wanted to love this hotel at least based on the photos however, my stay was ruined on the first day by bed bugs. We shared our discovery with the front desk and the only recourse was a bed sheet change. We never heard from the Manager after leaving several messages with front desk staff, Expedia emails sent and WhatsApp messages. We spent more time outside of room than intended, never a moment to relax during the day or sleep in peace. To make matters worse, housekeeping on several occasions did not replenish the room with clean towels or toilet paper. We had to visit the front desk 3+ times to ask for those items. I would not recommend this hotel to anyone or stay here again.
Stayed 7 nights in Dec 2025

10/10 Excellent

Brett

Stayed 2 nights in Dec 2025

10/10 Excellent

Virginia

Stayed 3 nights in Dec 2025

8/10 Good

jose henry

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 5 nights in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

10/10 Excellent

A

Stayed 1 night in Dec 2025

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very friendly and amazing staff Checked in late at night and the street was closed to traffic. Had to walk with luggage to find the hotel. At night very sketchy neiborhood. During the day it looked ok. Room had a stuffy and musty smell
Stayed 1 night in Dec 2025

8/10 Good

lorena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is in a prime location, clean and modern room, friendly staff, and received a welcome fruit dish which is a nice touch. There was construction of some sort happening at around 7 am so that was bothersome and made it difficult to sleep. Breakfast is included which is nice but was underwhelming so if you want to be full, I’d go elsewhere. Otherwise, it can be a quick meal.
Stayed 1 night in Dec 2025

10/10 Excellent

Rodolfo J

Liked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 3 nights in Dec 2025