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Rainell Dolomites Retreat

4.0 star property

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Photo gallery for Rainell Dolomites Retreat

Indoor pool, outdoor pool, pool umbrellas, pool loungers
Interior
Single Room | Minibar, in-room safe, desk, laptop workspace
Sauna, steam room, body treatments, facials, Ayurvedic treatments
Front of property – evening/night

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Vidalong 19, Castelrotto, BZ, 39046
  • Place, Alpe di Siusi Ski Area
    ‪1 min walk‬
  • Place, Church of Sant'Udalrico
    ‪11 min walk‬
  • Place, Ortisei-Furnes Gondola
    ‪16 min walk‬
  • Airport, Bolzano (BZO)
    ‪47 min drive‬

Room options

View all photos for Single Room

Single Room | Minibar, in-room safe, desk, laptop workspace

Single Room

  • 18 sq m
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room

Double Room | Minibar, in-room safe, desk, laptop workspace

Double Room

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, laptop workspace

Superior Room

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, laptop workspace

Junior Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Panoramic Suite, Mountain View

Panoramic Suite, Mountain View | Mountain view

Panoramic Suite, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, Mountain View

Deluxe Suite, Mountain View | Minibar, in-room safe, desk, laptop workspace

Deluxe Suite, Mountain View

  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Comfort Double Room, Mountain View

Comfort Double Room, Mountain View | Minibar, in-room safe, desk, laptop workspace

Comfort Double Room, Mountain View

  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, Mountain View

Deluxe Double Room, Mountain View | Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room, Mountain View

  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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  • Spa
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The price is €280
includes taxes & fees
3 Jun - 4 Jun
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About this property

Rainell Dolomites Retreat

Ski into Rainell Dolomites Retreat, where you can enjoy a drink at the bar/lounge, eat a meal at the restaurant, and enjoy comforts including an indoor pool and a full-service spa.
Rainell Dolomites Retreat offers 32 accommodations with minibars and a safe. Rooms open to balconies. Televisions come with cable channels. Bathrooms include bathrobes, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An indoor pool and an outdoor pool are on site. Other recreational amenities include ski-in/ski-out access, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include facials and body treatments. A variety of treatment therapies are provided, including Ayurvedic. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

During your stay at Rainell Dolomites Retreat, you're just a quick walk from Alpe di Siusi Ski Area. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the indoor and outdoor pools
  • Indulge with Ayurvedic treatments, massages or facials at the spa
  • Amenities include free newspapers in reception, a front desk safe and a car charging station
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Dolomites and Val Gardena
  • Airport shuttle service available for a fee
After a day on the slopes, enjoy treatments at the full-service spa and swim in the indoor and outdoor swimming pools. Rainell Dolomites Retreat helps provide the perfect ski holiday with ski storage and ski passes. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site. Free breakfast is available daily. WiFi is free in public spaces. This ski hotel also offers a health club and a sauna. Self parking is free.

This 4-star Castelrotto hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM.
Rainell Dolomites Retreat has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge) during limited hours on request
  • Ski shuttle nearby
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Steam room

Family friendly

  • Indoor pool
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Treatment room

Accessibility

  • Hardwood flooring in room
  • No lift

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 7 PM

Contactless check-in and check-out are available

Late check-in subject to availability

Check-out

Check-out before 10 AM

Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The front desk is open daily from 8 AM - 10:00 PM

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Prior to arrival, you must complete online registration via a secure link

If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed during April, May and November.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Rainell Dolomites Retreat offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number IT021019A1RK2NHQAH
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Alpenhotel Rainell

Alpenhotel Rainell Hotel

Alpenhotel Rainell Hotel Ortisei

Alpenhotel Rainell Ortisei

AlpenHotel Rainell Ortisei, Italy - Val Gardena

Alpenhotel Rainell

Rainell Dolomites Retreat Hotel

Rainell Dolomites Retreat Castelrotto

Rainell Dolomites Retreat Hotel Castelrotto

Rainell Dolomites Retreat Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 42 out of 54 reviews
Rating 8 - Good. 6 out of 54 reviews
Rating 6 - Okay. 3 out of 54 reviews
Rating 4 - Poor. 1 out of 54 reviews
Rating 2 - Terrible. 1 out of 54 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely wonderful stay in the Dolomites!

This hotel was amazing in every way! From the impeccable service, the kind and helpful staff, the beautiful rooms, delicious food—the Rainell is in a league of its own. Be sure to check out the gorgeous pool/spa area.
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

AHMED

Liked: Cleanliness, amenities, property conditions & facilities
Stuff are really friendly and helpful
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel

We highly recommend this hotel. Only issue is it is 10 minutes by walk frrom center of ortisie.
Breakfast with a view
View from room
Stayed 4 nights in Jul 2022
Verified

10/10 Excellent

Kelly

Liked: Staff & service, amenities, property conditions & facilities
This was a beautifully maintained property. All the staff were friendly and helpful and went out of their way to assist the guests. Lots of ammenities too! We were given some great hiking advice from the front desk. The town was so cute and we were able to take the gondolas/lifts to the top for some spectacular hiking. Highly recommend this family owned hotel!
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Christinen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family and staff of Rainelle are so welcoming and delightful. The Silent Room with the incredible view of the mountains was a special experience that sets this hotel above the rest. The rooms are especially large and comfortable. There is a taxi stand in town that we took one evening after dinner since the bus had stopped running, to avoid the long walk up the hill. We walked the hill twice and it is challenging but totally doable if you are in decent shape. We are in our early 60s and in the area to hike so it didn't bother us too much.
Stayed 3 nights in Sep 2024
Verified

2/10 Terrible

miguel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am writing to share my recent experience at Rainell Dolomites Retreat and advise against staying there. The cost of the room was disproportionately high given its quality and the extremely poor amenities. The actual condition of the property and rooms bears no resemblance to the images displayed on their website. Furthermore, the owners, who also operate the business, demonstrated a complete lack of customer service throughout my stay. The room itself had several issues, including a leaking shower and no body wash provided. The location is also incredibly inconvenient, making it difficult to access. There are many better alternatives available nearby, offering superior accommodations and more convenient access to local restaurants and the town. I strongly recommend choosing a different establishment for your stay.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El mejor hotel

Hermoso hotel. La limpieza excelente, el personal muy amable y el hotel en muy buenas condiciones. De las mejores experiencias!
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Abdulla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing location and freindly hosts

Loved the place, the hosts were amazing. Thank you.
Stayed 4 nights in Aug 2021
Verified

10/10 Excellent

Meng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great traditional hotel in the area. The view from our room is excellent. You can oversee the whole valley. The meal they offered is more than great. I love the hotel. Job well done.
Stayed 1 night in Sep 2019
Verified

8/10 Good

KOSEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok.

Ok.
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel, amazing view, would stay again!

We stayed here for two nights and I only wish we had stayed longer!! The local area is fantastic for scenery and hiking and the town of Ortisei is so charming! We picked this hotel because of the location, ease of parking and the spectacular views and I can only say that we made a fantastic choice! There is a spacious parking lot, and the top area fills up so check down below if there aren't any spaces up top. Our room was beautiful, we were upgraded to a room with a balcony and an amazing view of town so we could sit out on our balcony and enjoy the view and fresh mountain air! The bed was super comfy too! The main downside was the shower. There is a glass partition to help keep the water in, but it doesn't do a great job so the floor gets all covered in water, so be careful, don't leave clothes on the floor. The amenities at this hotel are fantastic! They have a pool, a sauna and various other spa features, including you can book massages. They really cater to people who stay longer, offering guided group hikes in the nearby mountains (one reason I wish we had stayed longer). The breakfast spread offered by the hotel is fantastic! Hot and cold food, cheeses, cold cut meats, pastries, fruit and veggies, yogurt, eggs, juice, everything! We also ate dinner at the hotel one night and the food was amazing, definitely worth it, and after a long day of hiking in the mountains, it was nice not to have to leave the hotel in the evening. I loved this hotel!!
Stayed 2 nights in Jun 2019
Verified

10/10 Excellent

Osman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Son derece şık, güzel ve konforlu bir otel. Güleryüzlü servis var. Kahvaltı dağ oteli için bol seçenekli ve lezzetli. Yer restoranlara ve liftlere uzak olduğu için akşam araçla dönmek gerekiyor.
Stayed 3 nights in Feb 2019
Verified

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and facilities. Informational meeting unfortunately was only in German
Stayed 3 nights in Oct 2018
Verified

10/10 Excellent

Geir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Glimrende sted!!

Meget flott hotell med meget god service, god mat og veldig god beliggenhet. Anbefales veldig. Lett å komme seg opp til Seiser Alm platået med taubanen rett ved siden av hotellet.
Stayed 5 nights in Sep 2018
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Hotel in a Great Town

The hotel was a true resort hotel. From the moment we walked in they led us to our room and explained our dinner options, transportation, and other activities. Because Ortesei is not a large town and there is plenty of space the room itself is very large. It was great having the extra space after the tiny rooms in Venice. The pool is kept to a nice 87 degrees so you can use it even when it's chilly outside. Dont forget your pool towels and robes when you go. As far as location Ortesei is a great home base in the Dolomites. The gondolas go right over this hotel and if you plan on hiking to Compatsch it's mostly downhill. The town had numerous little shops and restaurants. One cool thing was they gave us weekly bus passes so we were able to go up the lifts in Ortesei, go down at Suisi, and bus through the other small towns. At a minimum it's a free ride back to Balzano where the train station is.
Stayed 2 nights in Sep 2018
Verified

6/10 Okay

Riccardo

Liked: Cleanliness
Disliked: Room comfort
Very nice hotel but the room is very poor, like in a two stars hotel
Stayed 1 night in Sep 2018
Verified

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottima esperienza in una Ortisei sempre bellissima con le sue Dolomiti. Hotel perfetto per me, ci ritornerò.
Stayed 12 nights in Jul 2018
Verified

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a wonderful place to stay. Rooms, pool and spa area are relaxing.
Stayed 3 nights in Jul 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

오르티세이중심가에서 언덕위로 꽤올라가야한다. 우리는 렌트카가있어 별문제는 아니었지만 기차나 버스를 이용하는 분들은 불편할수있을것같다. 숙소는 언덕위에 위치하여 뷰도좋고 특히 사우나에서 보는 뷰가 아름답다. 조식도 맛있음
Stayed 1 night in Jun 2018
Verified

8/10 Good

Verified traveller

Bem localizado

Pelo valor cobrado o quarto e o banheiro sao super simples. O Box de banho e' super pequeno e apertado.
Stayed 1 night in Mar 2018
Verified

10/10 Excellent

Henning

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great view of mountains around St. Ulrich.

Wonderful location, although tough walk into the town when you have to walk up the steep hill to get back to the hotel. Dinner in the in-house restaurant was imaginative and well prepared. Staff was extremely attentive.
Stayed 4 nights in Aug 2017
Verified

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tutto ottimo. Ricarica Tesla a pagamento.

Ambiente sereno, pulito. Letto confortevole in ampia camera. Colazione buona.
Stayed 2 nights in Aug 2017
Verified

8/10 Good

Luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hotel in Ortisei.

Our experience was very good and we would like to thank the hotel staff. Our room was very well appointed in alpine style. The hotel pool has a wonderful view to the mountains. Food was excellent too and one of the highlights.
Stayed 2 nights in Jul 2017
Verified

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sentralt og idyllisk hotell

Hotellet lå stille og vakkert til i Ortisei med kort vei til spektakulære turområder! Hotell rommet var stort og fint, maten var nydelig og betjeningen kjempe hyggelige og hjelpsomme. Skulle jeg kommentere på noe, må det være at sengene var litt harde. Vi vil gjerne bo på Alpenhotel Rainell neste gang også!
Stayed 4 nights in Jul 2017
Verified

8/10 Good

Business man

Liked: Cleanliness, staff & service, property conditions & facilities

Schönes rustikales Hotel

Schönes rustikales Hotel . Parkplätze ausreichend vorhanden ! Zimmer- Ausstattung etwas "old school" - aber ok ! Frühstücksbüffet etwas spärlich !