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Garden & City Cauterets Balneo

3.0 star property

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Photo gallery for Garden & City Cauterets Balneo

Sauna, steam room, Turkish bath/hammam, body treatments, body scrubs
Superior Double Room | Free WiFi, bed sheets
Exterior
Restaurant
Studio for 2 | Free WiFi, bed sheets

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Laundry room

Explore the area

View in a map
11 avenue du General Leclerc, Cauterets, Hautes-Pyrenees, 65110
  • Place, Cauterets Baths
    ‪3 min walk‬
  • Place, Cirque du Lys Gondola
    ‪5 min walk‬
  • Place, Pyrénées National Park
    ‪3 min drive‬
  • Airport, Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.)
    ‪39 min drive‬

Room options

View all photos for Studio for 2

Free WiFi, bed sheets

Studio for 2

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for 2 communicating studios for 8 people

Private kitchen

2 communicating studios for 8 people

  • 50 sq m
  • 1 bedroom
  • Sleeps 8
  • 2 Single Bunk Beds, 1 Double Bed and 1 Double Sofa Bed

View all photos for Apartment for 10 people

Apartment for 10 people | Living room | Flat-screen TV, table football

Apartment for 10 people

  • 70 sq m
  • 3 bedrooms
  • Sleeps 10
  • 1 Double Bed, 2 Single Beds, 1 Single Bunk Bed and 2 Double Sofa Beds

View all photos for Studio for 2

Studio for 2 | Free WiFi, bed sheets

Studio for 2

  • Mountain view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Free WiFi, bed sheets

Superior Double Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio for 4

Studio for 4 | Free WiFi, bed sheets

Studio for 4

  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed OR 2 Single Beds and 1 Single Bunk Bed

View all photos for Comfort Duplex, 1 Bedroom (For 6)

Comfort Duplex, 1 Bedroom (For 6) | Living area | Flat-screen TV, table football

Comfort Duplex, 1 Bedroom (For 6)

  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed, 1 Double Sofa Bed and 1 Single Bunk Bed

View all photos for Apartment for 10 people

Apartment for 10 people | Living area | Flat-screen TV, table football

Apartment for 10 people

  • 70 sq m
  • 4 bedrooms
  • Sleeps 10
  • 2 Double Beds, 2 Single Bunk Beds and 1 Double Sofa Bed

View all photos for Single Double Room

Single Double Room | Free WiFi, bed sheets

Single Double Room

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Garden & City Cauterets Balneo

This smoke-free residence features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Garden & City Cauterets Balneo offers 136 accommodations. Flat-screen televisions are featured in guestrooms. This Cauterets residence provides complimentary wireless Internet access.
An indoor pool, a children's pool, a seasonal outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the residence's full-service spa. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. The spa is open daily.
During your stay at Garden & City Cauterets Balneo, you're just a quick walk from La Galipette. Free WiFi in public areas, a full-service spa and an indoor pool are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and seasonal outdoor pools or soak in the hot tub
  • Treat yourself to massages, manicures and pedicures or body treatments at the spa
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 4-minute walk from Cirque du Lys Gondola and a 4-minute drive from Pyrénées National Park
  • Pets welcome for a fee (restrictions apply)
Garden & City Cauterets Balneo offers its guests a full-service spa, an indoor pool, and a hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this residence measures 538 square feet (50 square metres) and includes conference space. A children's pool, a seasonal outdoor pool, and a fitness centre are also featured at the family-friendly Garden & City Cauterets Balneo.

This 3-star Cauterets residence is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 9:30 AM.
Garden & City Cauterets Balneo has a restaurant on site.

Property amenities

Ski

  • Close to skiing
  • Ski passes
  • Ski shuttle nearby
  • Ski storage
  • Snowboarding nearby

Pool/Spa

  • Body scrubs
  • Facials
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Manicures/pedicures
  • Massage
  • Pool loungers
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Turkish bath

Internet

  • Available in the accommodation: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 300 metres
  • Street parking available
  • Ski shuttle nearby

Family friendly

  • Children's pool
  • Playground

Dining

  • Daily buffet breakfast available 7:30 AM to 9:30 AM for a fee: EUR 17 for adults and EUR 12 for children
  • A bar/lounge
  • A restaurant

Bedrooms

  • Bedsheets provided

Bathroom

  • Towels provided

Entertainment

  • Flat-screen TV
  • Games
  • TV in common areas

Outdoor areas

  • Picnic area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 538 square feet of conference space
  • Business centre
  • Meeting room

Comfort

  • Heating

Pets

  • Pet friendly
  • One pet total
  • Fee: EUR 12 per pet per day (maximum EUR 54 per stay)
  • Service animals exempt from fees
  • Pets allowed in specific rooms

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff
  • Safe at front desk

Location highlights

  • Near the boardwalk/promenade

Things to do

  • Billiards/pool table
  • Children's pool
  • Foosball table
  • Gym
  • Ski passes
  • Ski storage
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Rafting nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 136 units
  • 2 buildings
  • 6 floors
  • Banquet hall

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 30
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 25 February to 23 March:
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: EUR 12 per pet, per day (maximum EUR 54 per stay)
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 200 per accommodation, per stay
  • A tax is imposed by the city: EUR 1.57 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 17 for adults and from EUR 12 for children
  • Pet fee: EUR 12 per pet, per day (maximum EUR54 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, ANCV Cheques-vacances and cash
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 04 April and close on 06 September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the residence before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Odalys Hotel-Residence Aladin
Odalys Hotel-Residence Aladin Cauterets
Odalys Hotel-Residence Aladin House
Odalys Hotel-Residence Aladin House Cauterets
Odalys Hotel Residence Aladin
Odalys Hotel Residence Aladin
Garden & City Cauterets Balneo Residence
Garden & City Cauterets Balneo Cauterets
Garden & City Cauterets Balneo Residence Cauterets

Garden & City Cauterets Balneo Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 101 out of 268 reviews
Rating 8 - Good. 105 out of 268 reviews
Rating 6 - Okay. 37 out of 268 reviews
Rating 4 - Poor. 22 out of 268 reviews
Rating 2 - Terrible. 3 out of 268 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Rod

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Property is good, but the outside pool wasn’t open and area around it not cared for much which we were looking forward to. Inside Spa was very good though. Took a while to get the deposit credited back to my account.
Stayed 3 nights in Jul 2025

10/10 Excellent

Fernando

Liked: Cleanliness, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Jul 2025

10/10 Excellent

Leo

Stayed 1 night in Aug 2024

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great, clean and functional accommodation. Especially liked the outdoor pool & the fact you are right in the centre of the town.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

PUCHEU

Stayed 1 night in May 2024

10/10 Excellent

Earl

Liked: Cleanliness, property conditions & facilities
Nice central place in Cauterets. Only problem is the parking situation if you didn’t reserve in advance.
Stayed 3 nights in Feb 2024

10/10 Excellent

Louisa

Travelled with family
Liked: Cleanliness, room comfort
The place was really well located. The hotel was clean and everyone was very friendly. The pool is great, perfect for families.
Stayed 2 nights in Feb 2021

4/10 Poor

nicolas

Travelled with family
Disliked: Room comfort

Cauterets is stunning by this hotel is average

Very basic standard. Ikea furniture, terrible beds, no service. The Balneo that refer to thermal bath are only large jacuzzi. it is ok for young on budget. C'est très basic, l'ameublement vient de chez Ikea et il n y a aucun service. le personnel de reception est tres gentil, mais incapable de nous donner quelque information que ce soit sur la station et sans oublier qu on vous demande de vider vos poubelle. Un minimum de service "hotelier" serait pas mal. on voulais emmener les enfants faire de la luge, la seule réponse a nos questions ont été d'aller voir l office du tourisme ( chose que nous n'ont pas fait car ils étaient ferme). Résultat, nous sommes aller au col du tourmalet,La prochaine fois nous essayerons Barege ou la mongie.
Stayed 1 night in Oct 2020

6/10 Okay

mjotour, australia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

A trip to Cauterets.

The location of the hotel was fantastic- right in the middle of everything. Unfortunately we arrived during a heat wave and they had no airconditioning so we were most uncomfortable. The pool allowed great relief from the sweltering heat! The rooms were very dated but all and all the bed were comfortable and the towels were fluffy!
Stayed 2 nights in Aug 2018

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

True to pictures, nothing luxury but nice

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Good pools.

Fantastic pools and spa area. Wonderfully friendly staff. Extremely expensive overall. We had the last room and paid a fortune for it!! Do book parking before you get there as it was full on our arrival and there is no where to park in the resort when it is busy.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

elodie

Travelled with family
Liked: Cleanliness
Rapport qualité-prix pas au niveau. Il y a une piscine mais froide avec le toit abîmé. On a payé 350€ la nuit, trop cher pour les prestations. On attendait de l'espace balnéo un endroit cocooning pour se détendre en fin de journée mais la température de l'eau ne le permettait pas... Dommage
Stayed 1 night in Dec 2025

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, room comfort
Lieu idéal pour un séjour en famille, nous avons particulièrement apprécié la piscine et l’espace jeux qui est un vrai plus avec des enfants.
Stayed 6 nights in Dec 2025

10/10 Excellent

Bordea

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2026

8/10 Good

PASCALE

Stayed 4 nights in Dec 2025

8/10 Good

Audrey

Travelled with family
Liked: Cleanliness, amenities
Le personnel était très courtois et avenant
Stayed 1 night in Dec 2025

2/10 Terrible

Louisa

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Télévision HS de notre arrivée jusqu’à 22h00 avec insistance
Stayed 1 night in Dec 2025

8/10 Good

Emmanuel

Stayed 4 nights in Nov 2025

4/10 Poor

Valérie

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Trop cher piur les prestations proposées
Stayed 1 night in Oct 2025

10/10 Excellent

MÉLANIE

Stayed 2 nights in Oct 2025

10/10 Excellent

georges

Travelled with family
Liked: Cleanliness, room comfort
Séjour détente. Chambre confortable. Parking non utilisé car un peu cher. Peut mieux faire concernant la propreté : un peu poussiéreux sous le lit, table mal essuyée (du gras ).
Stayed 5 nights in Oct 2025

4/10 Poor

Maxime

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Jeng-Hang

Stayed 2 nights in Oct 2025