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Pillows Hotel

3.5 star property

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Photo gallery for Pillows Hotel

Breakfast, lunch, dinner and brunch served
Gym
Deluxe Room | In-room safe, desk, free WiFi, bed sheets
Exterior
Premier Suite | Bathroom | Shower, towels

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
Gov. M. Roa Street, (Previously Kamuning St.), Cebu City, Cebu, 6000
  • Place, Mango Square
    ‪2 min walk‬
  • Place, Osmeña Fountain Circle
    ‪3 min walk‬
  • Place, Chong Hua Hospital
    ‪5 min walk‬
  • Airport, Cebu (CEB-Mactan - Cebu Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room

Standard Room | In-room safe, desk, free WiFi, bed sheets

Standard Room

7.4 out of 10
Good
(3 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Room

Superior Room | In-room safe, desk, free WiFi, bed sheets

Superior Room

8.0 out of 10
Very good
(2 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, free WiFi, bed sheets

Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 3
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Premier Suite

Premier Suite | In-room safe, desk, free WiFi, bed sheets

Premier Suite

  • 36 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

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Exterior
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  • Parking included
  • Restaurant
  • Air-conditioning
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4.5 out of 5, Wonderful, 208 reviews
The price is €39
includes taxes & fees
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About this property

Pillows Hotel

A restaurant, a fitness centre and a coffee shop/cafe are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, concierge services and dry cleaning.
Pillows Hotel offers 43 air-conditioned accommodations with a safe and complimentary bottles of water. LCD televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include a shower.

This Cebu City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they enjoy the overall property condition at Pillows Hotel. During your stay, you're just a quick walk from Osmeña Fountain Circle. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Dining options include a coffee shop and a restaurant
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Just a 3-minute drive from Colon Street and a few minutes from Magellan's Cross
  • Airport shuttle service available for a fee
Along with a restaurant, there's a coffee shop/cafe on site. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. The business-friendly Pillows Hotel also features a fitness centre, concierge services, and laundry facilities. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Cebu City hotel.

For a fee, guests can enjoy a full breakfast daily from 6:00 AM to 1:00 PM.
Pillows Hotel Cafe – This café serves breakfast, brunch, lunch and dinner.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 1:00 PM for a fee: PHP 250 for adults and PHP 250 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Pillows Hotel Cafe

Things to do

  • Gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 8 floors
  • Built in 2014
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: PHP 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pillows Hotel

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PHP 1000.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately PHP 250.00 for adults and from PHP 250.00 for children
  • Airport shuttle fee: PHP 1250 per vehicle (one-way, maximum occupancy 2)
  • Late check-out fee: PHP 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Pillows Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Pillows Hotel Cebu
Pillows Cebu
Pillows Hotel Cebu Island/Cebu City
Pillows Hotel Hotel
Pillows Hotel Cebu City
Pillows Hotel Hotel Cebu City

Pillows Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 87 out of 239 reviews
Rating 8 - Good. 102 out of 239 reviews
Rating 6 - Okay. 22 out of 239 reviews
Rating 4 - Poor. 17 out of 239 reviews
Rating 2 - Terrible. 11 out of 239 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Wayne

Liked: Cleanliness, amenities
Hospitality was Great,Room was Great,heaps of Space Restaurant was cosy, and Sweet
Stayed 1 night in May 2025
Verified

10/10 Excellent

Myrna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient to where i was going.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Alan Joseph

Liked: Cleanliness
Disliked: Property conditions & facilities
Room has no window. Staff are extremely courteous and friendly. Clean room. Perfect location.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Toshiyuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel
Stayed 4 nights in Feb 2023
Verified

10/10 Excellent

Trezzalyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accomodating staffs
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Gerber

Liked: Cleanliness, staff & service, property conditions & facilities
Love pillows hotel clean, spacious room and convenient around fuente area. With breafast. Its our 2nd time here. My suggestion add extra towels
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Rhyan King

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So far i enjoyed our stay, staffs were friendly and accomodating. Easy to deal with. Though the cr was small but overall, we enjoyed our short stay.
Stayed 2 nights in Apr 2024
Verified

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Morning staff was so unhelpful while asking for help the lady just turned and started helping the next person. So rude! Security guard offered a taxi off the fare meter which is bad. Tried to jack the price up on me thinking i was a tourist probably. Either way this place is horrible for any service if needed. Wont ever come back here.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Merrick

Liked: Cleanliness, staff & service
No coffee not tea spoon but good
Stayed 3 nights in Oct 2024
Verified

8/10 Good

Jonas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, good attitude, environment friendly, cool style. Unfortunately the gym was out of order, that would have been nice to know in advance.
Stayed 1 night in Feb 2024
Verified

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness
The WIFI was very slow during the Day and not available at all in the evening. This was important to me.
Stayed 2 nights in May 2023
Verified

4/10 Poor

Troy

Liked: Staff & service
Disliked: Amenities
Air conditioner wasn't working and wifi is on and off although the hotel staff was very helpful but they have limits of what they can do in their logistics. Owner should upgrade those facilities. Disappointed that it was rate 8 in Agoda but has not uphold it in reality
Stayed 4 nights in May 2024
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel has the bare minimum. The facilities and amenities are super old and degraded. The towels are very used. The shower drying towel was in shreds and dirty. The AC was super old. The sheets were clean but very old. The room smelled. They didn’t have sink soap, as they directed me to use the shower get that was fixed in the wall in the shower. Constant smell from the kitchen downstairs. And the area is terrible.
Stayed 3 nights in Mar 2023
Verified

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

This Hotel Wants All Your Money With Little Return

Pros: Staff Customer Service 100% Cons: The hotel policy is to charge you for early check-in ($500), lost room card ($500), extra toilet paper, shampoo, conditioner and bring your own trash liner because there are none for the trash dispensers. While the staff is very kind, when you give pushback on these additional charges, they kindly quote company policy, and that there is no wiggle room. The location of the hotel is questionable at best. Do not allow the low price to fool you. We recommend that you pay a little extra and seek elsewhere, buyer beware. Again the staff was very kind. That is the only positive thing about this location.
Stayed 4 nights in Jun 2024
Verified

4/10 Poor

Kris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Definitely not worth the price. "King" bed was 2 twins pushed together, not very comfortable. Hot water went out twice, water kept leaking in the bathroom. Noisy construction in the adjacent parking garage that sent exhaust through the vents. Ant problem, couldn't leave food out at all. Breakfast was bland. Staff was friendly and helpful, but that's about the only upside.
Stayed 3 nights in Jul 2022
Verified

6/10 Okay

Roshan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Honest review

Check in was good, 1 hour ahead of time. The room was ok, but there was and still is an issue with the AC unit outside the room. At night, the condensate from the units above my room drip onto the unit outside my room and onto the roof below, causing a loud noise during the night. This was reported several times to Reception; maintenance attempted to rectify the issue, however the problem was reoccurring. The breakfast service is outstanding, very prompt and efficient, the hotel really excelled in this area! The room itself is a little outdated, showing signs of wear and tear, the side lampshades were mouldy, the shroud around the internal AC unit was showing signs of rust, the fins appear to be dirty, again another maintenance issue that needs to be addressed.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities
Mooie, schone kamer. Goed personeel.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Daniele

Liked: Cleanliness, staff & service, amenities
Ottimo
Stayed 1 night in Nov 2025
Verified

4/10 Poor

MASAMI

Disliked: Amenities, property conditions & facilities
冷蔵庫がない ドライヤーが有料
Stayed 4 nights in Oct 2025
Verified

4/10 Poor

Jan

Disliked: Staff & service, room comfort

Den værste morgenmad ewer

Værelset er ok og rimeligt rent og udsigten var ind i et buskads MEN morgenmaden var så ringe og lille mængde at man var sulten når man forlod sin morgenmad det er IKKE ok eksempel 2 skiver skinke 1 toastbrød delt i 2 3 stk smør 1x1 cm og en kop instant kaffe og omelet af et æg til en fuldvoksen dansker 😱👎det er sgu ikke i orden med venlig hilsen Jan Brøndum holm
Stayed 7 nights in Nov 2024
Verified

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles rund um top Service, sauber und sehr zentral. Personal war sehr zuvorkommend, Preis-Leistungsverhältnis war nicht zu übertreffen. Habe mich sehr wohlgefühlt und kann es wirklich jedem nur empfehlen ❤️
Verified

8/10 Good

CHIAKI

Liked: Staff & service, amenities, property conditions & facilities
セブ最大の祭sinulogの情報や、何処へ行くにも便利なフエンテ·オスメニャからの交通機関の情報をたくさんくれた。 アジアカップの日本戦など、テレビに備え付けてあったYouTubeで完璧に見ることができた。ホテルの近くからsinulogのパレードを見ることができた。
Stayed 7 nights in Jan 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très propre, personnel serviable et accueillant. Le petit bémol, pas de frigo dans la chambre et la fenêtre ne donnait pas sur l’extérieur ( pas de lumière du jour ).
Stayed 13 nights in Jan 2020
Verified

8/10 Good

Phill

Liked: Cleanliness, staff & service

Decent and cheap

Reasonable hotel but quite basic. Close to Robinsons Mall at The centre of Cebu with lots of eating places to choose from and a reasonable spit to be based for tours
Stayed 5 nights in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel très attentionné et localisation très bien. Tranquille et propre. Bon rapport qualité prix
Stayed 7 nights in Nov 2019