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Mercure Cergy Pontoise Centre

4.0 star property

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Photo gallery for Mercure Cergy Pontoise Centre

Exterior
Classic Room, 1 Double Bed | In-room safe, blackout curtains, soundproofing, free cots/infant beds
Daily continental breakfast for a fee
Meeting facility
Restaurant

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Parking available

Explore the area

View in a map
3 rue des Chênes Émeraude, Cergy, Val-d'Oise, 95000
  • Place, CY Cergy Paris University
    ‪5 min walk‬
  • Place, Piscine Cergy
    ‪11 min walk‬
  • Place, Essec Business School
    ‪14 min walk‬
  • Airport, Paris (CDG-Roissy-Charles de Gaulle)
    ‪51 min drive‬

Room options

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed | In-room safe, blackout curtains, soundproofing, free cots/infant beds

Classic Room, 1 Double Bed

7.8 out of 10
Good
(9 reviews)
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | In-room safe, blackout curtains, soundproofing, free cots/infant beds

Superior Room, 1 Double Bed

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Privilege, Superior Room, 1 Double Bed with Sofa bed

A modern hotel room with a flat-screen TV, a sofa, a small table with a tray, and a patterned curtain.

Privilege, Superior Room, 1 Double Bed with Sofa bed

  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Classic Room, 2 Single Beds

Classic Room, 2 Single Beds | In-room safe, blackout curtains, soundproofing, free cots/infant beds

Classic Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Mercure Cergy Pontoise Centre

This smoke-free hotel features a bar/lounge, a business centre and conference space. WiFi in public areas is free. Other amenities include self parking, dry cleaning and laundry facilities. Housekeeping is available on request.
Mercure Cergy Pontoise Centre offers 57 accommodations with laptop-compatible safes and complimentary bottles of water. 40-inch flat-screen televisions come with premium satellite channels.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

During your stay at Mercure Cergy Pontoise Centre, you're just a quick walk from CY Cergy Paris University. Features include free WiFi in public areas, plus a bar and a business centre.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, a business centre and meeting rooms
  • Within a 15-minute walk of CY Cergy Paris University and Piscine Cergy
  • Cats and dogs welcome for a fee (restrictions apply)
WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. You can enjoy a drink at the bar/lounge. Event space at this hotel measures 840 square feet (78 square metres) and includes conference space. An arcade/games room, multilingual staff, and laundry facilities are also featured at Mercure Cergy Pontoise Centre. For a fee, parking is available. You'll have access to the health club at a partner property.

This 4-star Cergy hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 11:00 AM.
Astree – This bar only serves light fare.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (EUR 8 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: EUR 18 for adults and EUR 18 for children
  • A bar/lounge

Restaurants on site

  • Astree

Things to do

  • Arcade/game room
  • Bicycle storage
  • Shopping centre
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free rollaway/extra bed
  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 840 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (75 centimetre high)
  • Lift (75 centimetre wide door)
  • Magnifying mirror
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (75 centimetre high)

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at noon
Early check-in subject to availability
Early check-in fee: EUR 30
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 200 per stay
  • A tax is imposed by the city: EUR 6.18 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately EUR 18 for adults and from EUR 18 for children
  • Covered self-parking fee: EUR 8 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, ANCV Cheques-vacances and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mercure Cergy Pontoise Centre
Mercure Pontoise
Mercure Pontoise Hotel
Mercure Pontoise Hotel Cergy Centre
Mercure Cergy Pontoise Centre Hotel
Mercure Pontoise Centre Hotel
Mercure Pontoise Centre
Mercure Cergy Pontoise Cergy
Mercure Cergy Pontoise Centre Hotel
Mercure Cergy Pontoise Centre Cergy
Mercure Cergy Pontoise Centre Hotel Cergy

Mercure Cergy Pontoise Centre Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 69 out of 218 reviews
Rating 8 - Good. 84 out of 218 reviews
Rating 6 - Okay. 32 out of 218 reviews
Rating 4 - Poor. 20 out of 218 reviews
Rating 2 - Terrible. 13 out of 218 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, all are really friendly
Verified

10/10 Excellent

yannick

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Francesco

Liked: Staff & service, property conditions & facilities, room comfort

Maercre standard

Standard Mercure hotel. Acceptable breakfast, garage available at 7€/night. Local tax very high (6,8€/day/pax). A dead fly down the windows was not removed for two days (maybe is still there ...)
Stayed 4 nights in Nov 2024
Verified

2/10 Terrible

Saeid

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not go there !
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 6 nights in May 2023
Verified

8/10 Good

FABIEN

Liked: Cleanliness
Disliked: Amenities
Dans la moyenne. Pas un souvenmir imperissable non plus !
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Delphine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es belle chambre maxi confort et personnel très agréable
Stayed 1 night in Sep 2025
Verified

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Härligt luftigt rum med bra yta, fanns plats för armhävningar och situps.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Nicolas

Liked: Cleanliness, property conditions & facilities, room comfort

Parking payant

Chambre correcte mais parking necessaire (pas de place a proximité) et cher à l'hôtel. Pas clair lorscde la reservation...
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

muriel

Liked: Cleanliness, staff & service
Une douche au lieu d'une baignoire serai bien plus pratique pour les personnes âgées
Stayed 1 night in May 2025
Verified

4/10 Poor

Thibaud

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très loin des standards Mercure. Un 4 étoiles? Impossible.. Vétusté, mauvaise literie, portes qui grincent, etc.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bien

Hôtel confortable avec un parking souterrain. Un restaurant indien est disponible à quelques mètres de l’hôtel !
Stayed 3 nights in Jan 2025
Verified

8/10 Good

Habib

Liked: Cleanliness, staff & service

Hotel convenable pour un séjour de passage

Hotel convenable, sans plus. Grandes chambres mais literie peu confortable. L'hôtel a l'avantage d'avoir une réception ouverte la nuit et un parking en sous-sol. Personnel courtois.
Stayed 1 night in Oct 2024
Verified

2/10 Terrible

Francine

Liked: Cleanliness
Disliked: Room comfort
Chambres sans climatisation sous 37 degrés à l’hombre Grande difficulté pour changer les 2 chambres
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Sarah Anais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niquele
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Luis Amadeu

Liked: Cleanliness, staff & service
Disliked: Room comfort

Velhinho !!!

Banheiros minúsculos, hotel velho e sem reforma
Stayed 3 nights in Apr 2024
Verified

8/10 Good

Marie laure

Liked: Cleanliness, staff & service
Hotel propre , acceuil sympa mais insonorisation moyenne et literie un peu usagée.
Stayed 1 night in Apr 2024
Verified

8/10 Good

Cyril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grande douche, chambre correcte. Isolation avec la rue moyen on entend la circulation de l'extérieure.
Stayed 1 night in Oct 2023
Verified

8/10 Good

GRAH FELIX

Liked: Cleanliness, property conditions & facilities
Très bel hôtel pour le standing proposé
Stayed 3 nights in Jul 2023
Verified

2/10 Terrible

HELENE

Liked: Cleanliness
Disliked: Staff & service
M ETANT TROMPEE dans la date de réservation,5LUNDI 31 AU LIEU DE LUNDI 17) je reprends ds la foulée une autre chambre d hotel POUR LE LUNDI 17 JUILLET et la surprise l hôtel ne veut pas me rembourser ma chambre du 31 JUILLET. HONTEUX MERCI : je ne mettrai plus jamais les pieds ds cette hotel et ds les hotels du groupe accor; j espère avoir rapidement une indemnisation
Stayed 1 night in Jul 2023
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

Clients hotels.com traités comme sous-clients.

Chambre avec fauteuil en mauvais état, belle douche mais qui s'évacue très mal. Bas de porte en très mauvaise état ( dégât des eaux ?). Refus catégorique de fournir une facture car les clients hotels.com ne sont, d'après eux, pas leurs clients. Sentiment d'être un client de deuxième classe.
Stayed 2 nights in May 2023
Verified

10/10 Excellent

Bernardine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon hôtel franchement 10/10
Stayed 2 nights in Jan 2023
Verified

6/10 Okay

Mahamane

Liked: Cleanliness
Impossible d'être dépanné avec de l'argent liquide contre un paiement par carte. N'importe quel supermarché ou station service le fait dans d'autres pays (Canada notamment). Décevant pour un hotel qui se prétend être un 4 étoiles! Aussi, la climatisation ne marche pas.
Stayed 2 nights in Oct 2022
Verified

8/10 Good

Loïc

Liked: Cleanliness, staff & service, room comfort

Ca va

Chambre a rafraichir. Mais pour le prix très bas que nous avons payé, on va dire que c'était très bien
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Dondo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastique
Stayed 2 nights in Jul 2022