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Hilton Tulum Riviera Maya All-Inclusive Resort

Property class: 4.5

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Photo gallery for Hilton Tulum Riviera Maya All-Inclusive Resort

A resort pool with a water slide, surrounded by palm trees and lounge chairs, overlooking the ocean.
Property video
An aerial view of a resort with a large pool, multiple buildings, and a beach area.
A terrace with tables and chairs, overlooking a beach with palm trees and the ocean.
An aerial view of a beach with rows of white umbrellas and lounge chairs, surrounded by greenery and a clear blue sea.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included

Explore the area

View in a map
Carretera Cancun Tulum 307, Tulum, QROO, 77774
  • Place, Riviera Maya Golf Club
    ‪4 min drive‬
  • Place, Aktun Chen
    ‪4 min drive‬
  • Place, South Akumal Beach
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed, Nature View

A modern hotel room with a bed, a TV, a wooden wardrobe, a bedside table, and a seating area with chairs.

Room, 1 King Bed, Nature View

9.0 out of 10
Wonderful
(63 reviews)
  • Resort view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Governors Suite)

A modern living room with a sectional sofa, a dining area with wooden chairs, and a kitchen in the background.

Suite, 1 King Bed, Ocean View (Governors Suite)

  • Ocean view
  • 130 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Nature View

A modern hotel room with a bed, a TV, a wooden wardrobe, a bedside table, and a seating area with chairs.

Club Room, 1 King Bed, Nature View

  • Resort view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Ocean View

A hotel room with a large bed, a desk with a chair, a TV, and a balcony with a view of the ocean.

Club Room, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Partial Ocean View

A modern hotel room with a large bed, wooden shelving, a desk, and a dining area.

Club Suite, 1 King Bed, Partial Ocean View

  • Ocean view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Ocean View

A modern hotel room with a large bed, wooden shelving, a desk, and a dining area.

Club Suite, 1 King Bed, Ocean View

  • Ocean view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Ocean View

A modern hotel room with a large bed, wooden shelving, a desk, and a dining area.

Family Room, 1 King Bed, Ocean View

7.4 out of 10
Good
(3 reviews)
  • Ocean view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Ground Floor

A modern hotel room with a bed, a sofa, a dining table, and a view of greenery through large windows.

Family Room, 1 King Bed, Ground Floor

9.6 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 1 King Bed, Ground Floor

A modern hotel room with a large bed, wooden shelving, a desk, and a dining area.

Family Suite, 1 King Bed, Ground Floor

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

A hotel room with a large bed, a chair, a small table, and a view of the ocean.

Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(32 reviews)
  • Ocean view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View

A hotel room with a large bed, a chair, a small table, and a view of the ocean.

Suite, 1 King Bed, Ocean View

  • Ocean view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

A modern hotel room with a bed, a TV, a wooden wardrobe, a bedside table, and a seating area with chairs.

Room, 1 King Bed, Accessible (Roll-In Shower)

7.8 out of 10
Good
(18 reviews)
  • Resort view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

A hotel room with a large bed, a desk with a chair, a TV, and a balcony with a view of the ocean.

Presidential Suite, 1 King Bed

  • Ocean view
  • 159 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Nature View

A hotel room with a bed, a desk, and a view of greenery outside.

Room, 2 Queen Beds, Nature View

8.8 out of 10
Excellent
(91 reviews)
  • Garden view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Nature View

A hotel room with a bed, a desk, and a view of greenery outside.

Club Room, 2 Queen Beds, Nature View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Resort View, Ocean View

A hotel room with a balcony, a round wooden table, two wooden chairs, a TV mounted on the wall, and a large window offering a view of the ocean and palm trees.

Club Room, 2 Queen Beds, Resort View, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, 2 Queen Beds, Ocean View

A hotel room with a balcony, a round wooden table, two wooden chairs, a TV mounted on the wall, and a large window offering a view of the ocean and palm trees.

Family Room, 2 Queen Beds, Ocean View

7.8 out of 10
Good
(6 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, 2 Queen Beds, Ground Floor

A hotel room with a bed, a desk, and a view of greenery outside.

Family Room, 2 Queen Beds, Ground Floor

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View, Oceanfront

A hotel room with a large bed, a desk, a chair, a small table, and a TV. The room has a large window with a view of the ocean and palm trees.

Room, 2 Queen Beds, Ocean View, Oceanfront

9.0 out of 10
Wonderful
(30 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Enclave Ocean View Suite-1 King

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Family Ocean View King Room

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Family Room, 1 King Bed, Resort View

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

Catch some rays at the beach or spend the day relaxing at Hilton Tulum Riviera Maya All-Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Housekeeping is available on request.
Hilton Tulum Riviera Maya All-Inclusive Resort offers 735 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels.

Bathrooms include hairdryers and children's dressing gowns. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottles of water. Housekeeping is provided on a daily basis.

8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a 24-hour fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 13 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.
Our customers tell us they can't get enough of Hilton Tulum Riviera Maya All-Inclusive Resort's great location. During your stay, you'll be within walking distance of Riviera Maya Golf Club. Free breakfast, free WiFi in public areas and free valet parking are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free valet parking
  • Enjoy Asian cuisine with ocean views at Noriku, one of the property's 9 restaurants and 3 bars/lounges
  • Splash around at the waterslide or swim in the 8 outdoor pools
  • Indulge with body scrubs, facials or body treatments at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, complimentary bicycles and yoga classes
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 11 minutes by car from Xel-Há Park and 8 minutes from Akumal Beach
Hilton Tulum Riviera Maya All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Hilton Tulum Riviera Maya All-Inclusive Resort, you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 poolside bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Free valet parking is available.

This 4.5-star Tulum property is smoke free.

Guests are served a free buffet breakfast daily from 9:00 AM to 11:30 AM. The property hosts a free manager's reception daily.
Noriku – Overlooking the ocean, this fine-dining restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Auma – Overlooking the ocean, this steakhouse specialises in Regional cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Maxal – Overlooking the ocean, this family restaurant specialises in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Luce – Overlooking the ocean, this family restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Chiringuito Sea Salt – This beachfront seafood restaurant specialises in Mexican cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Children's club

Entertainment

On-site entertainment and activities

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site
  • Limited on-site valet parking

Food and drink

  • Free buffet breakfast available daily 9:00 AM to 11:30 AM
  • 3 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • 9 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Auma
  • Chiringuito Sea Salt
  • La Luce
  • Maxal
  • Noriku

Things to do

  • 24-hour gym
  • 8 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Hiking/biking trails
  • Playground
  • Shopping
  • Splash pad
  • Waterslide
  • Yoga classes

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 13 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Handrails in hallways (61 centimetre high)
  • Lift (79 centimetre wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 12 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2022
  • Comprehensive food waste policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Reception hall
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Children's robes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches used
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Some water is reused through a grey water recycling system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Hilton Tulum Riviera Maya All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1109 out of 1897 reviews
Rating 8 - Good. 361 out of 1897 reviews
Rating 6 - Okay. 234 out of 1897 reviews
Rating 4 - Poor. 86 out of 1897 reviews
Rating 2 - Terrible. 107 out of 1897 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Devika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room, helpful and friendly staff, plenty of clean facilities and great options for food!
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Akbar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for vacation
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the food and rooms. Amazing kids club.
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Sandeep

Liked: Cleanliness, property conditions & facilities
Amazing resort, kids friendly
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Manuel De Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel great customer service
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Taha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend for families. Very clean please the staff very professional and always smiles on their faces. Me and my family loved the stay and we enjoyed every moment.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was amazing. The check in was fast and easy. Everyone was friendly and available.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Had an amazing time with my family would definitely go back. Service and people were amazing.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wonderful resort and beautiful people … the most amazing trip
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! There’s a lot to do with the family. The staff was amazing. We really enjoyed our stay
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Chaka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful!
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Kaneshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay in Tulum. I would return.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort treats you like you are a celebrity or a millionaire. It is over the top luxury. Loved it!
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Caitlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time visiting this resort and loved it! Staff was friendly and helpful. Food was great. Only upsetting thing is that their adult area was under construction and we did not know until we arrived. Overall tho we had a great time
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Angelina

Liked: Cleanliness, amenities, property conditions & facilities
The rooms and property were clean and staff was nice
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Jennifer Ahilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the whole property was delightful. This resort is worth every penny you spend on it.I would say my only “complain” is that access to the beach is minimal and small wish there would have been much more than the part allowed. Otherwise the food, the staff and the resort is chefs kiss.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Ashley Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly and very helpful. This trip was a home away from home.The food and drinks were excellent.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Edelmira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly, food was delicious And good service. Beach is very nice but is a little rocky. In love with the Spa. I would definitely recommend and come back.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Malissa

Liked: Cleanliness, amenities, property conditions & facilities
The staff, the food the entertainment everything was amazing
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great service, friendly staff, clean rooms, great value
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
Clean spacious room, friendly staff, great food.
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Ahmed

Liked: Cleanliness, amenities, property conditions & facilities
Amazing service and the best food in any inclusive resort
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Hadeel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
from someone who gets very scared of which resort i should go to when travelling, i would highly recommend this place. The drinks are great, and the food is good compared to other resorts. The service especially Jesus and Eliana is so great with awesome vibes, energy and effort. i recommend this resort for family’s with numerous amount of activities from making sushi and dancing in the pool. i highly advise you to visit this resort!!
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Erick Alexis

Liked: Cleanliness, amenities, property conditions & facilities
Great place clean rooms, good amenities and friendly staff
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect trip, everything was perfecto
Stayed 4 nights in Mar 2026