Hilton Tulum Riviera Maya All-Inclusive Resort

4.5 star property

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Photo gallery for Hilton Tulum Riviera Maya All-Inclusive Resort

Children’s play area – outdoor
Property video
65-inch Smart TV with digital channels, TV
Lobby
9 restaurants, lunch, dinner served; Asian cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Carretera Cancun Tulum 307, Tulum, QROO, 77774
  • Place, Riviera Maya Golf Club
    ‪4 min drive‬
  • Place, Aktun Chen
    ‪4 min drive‬
  • Place, Dolphinaris Tulum
    ‪5 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Room, 1 King Bed, Nature View

8.8 out of 10
Excellent
(54 reviews)
  • Resort view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Ocean View (Governors Suite)

  • Ocean view
  • 130 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, Nature View

  • Resort view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Partial Ocean View

  • Ocean view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Ocean View

  • Ocean view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed, Ocean View

7.4 out of 10
Good
(3 reviews)
  • Ocean view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed, Ground Floor

9.6 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Family Suite, 1 King Bed, Ground Floor

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(30 reviews)
  • Ocean view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Ocean View

  • Ocean view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

7.8 out of 10
Good
(16 reviews)
  • Resort view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 King Bed

  • Ocean view
  • 159 sq m
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Nature View

8.8 out of 10
Excellent
(83 reviews)
  • Garden view
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Nature View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Resort View, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Family Room, 2 Queen Beds, Ocean View

7.2 out of 10
Good
(5 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Family Room, 2 Queen Beds, Ground Floor

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Ocean View, Oceanfront

9.0 out of 10
Wonderful
(27 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Suite, 1 King Bed, Oceanfront

  • Sleeps 3

Family Ocean View King Room

  • Sleeps 3

Family Room, 1 King Bed, Resort View

  • Sleeps 3

Family Suite, 1 King Bed, Oceanfront

  • Sleeps 3

Presidential King Suite

  • Sleeps 3

King Room With Roll-in Shower-Mobility Accessible

  • Sleeps 3

Room, 1 King Bed, Resort View

  • Sleeps 3

Governor Suite King

  • Sleeps 3

King Suite with Ocean View

  • Sleeps 3

Oceanfront Beach Access 2 Queen Room

  • Sleeps 4

Room Standard with Garden View

  • 42 sq m
  • Sleeps 4

Room Standard with Garden View

  • 42 sq m
  • Sleeps 3

Room Standard with Sea View

  • 42 sq m
  • Sleeps 4

Room Standard with Sea View

  • 42 sq m
  • Sleeps 3

Room Premium with Garden View

  • 42 sq m
  • Sleeps 4

Room Premium with Garden View

  • 42 sq m
  • Sleeps 3

Room Premium with Sea View

  • 42 sq m
  • Sleeps 4

Room Premium with Sea View

  • 42 sq m
  • Sleeps 3

Room Luxury with Garden View

  • 42 sq m
  • Sleeps 4

Room Luxury with Garden View

  • 42 sq m
  • Sleeps 3

Suite with Ocean View

  • 80 sq m
  • Sleeps 3

2 Queen Room with Ocean View

  • Sleeps 4

Two Queen Room with Enclave Ocean View

  • Sleeps 4

Two Queen Room with Enclave Nature View

  • Sleeps 4

Ground Floor Family Room - King Bed

  • Sleeps 3

GROUND FLOOR FAMILY SUITE - KING BED

  • Sleeps 3

King Room with Enclave Nature View

  • Sleeps 3

2 Queen Room with Enclave Partial Ocean View

  • Sleeps 4

King Suite With Partial Ocean View

  • Sleeps 3

King Room With Partial Ocean View

  • Sleeps 3

Ground Floor Family Room-2 Qn Bd

  • Sleeps 4

Family Room With 2 Queen Beds-Ocean View

  • Sleeps 4

King Room With Ocean View

  • Sleeps 3

Oceanfront Room With Two Double Beds

  • Sleeps 4

Club King Room With Ocean View

  • Sleeps 3

Nature View King Room

  • Sleeps 3

Nature View Two Queen Room

  • Sleeps 4

ENCLAVE OCEAN VIEW - 1 KING BED

  • Sleeps 3

ENCLAVE PARTIAL OCEAN VIEW - 1 KING BED

  • Sleeps 3

Enclave Nature View Suite-1 King Bed

  • Sleeps 3

Similar properties

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

Catch some rays at the beach or spend the day relaxing at Hilton Tulum Riviera Maya All-Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Housekeeping is available on request.
Hilton Tulum Riviera Maya All-Inclusive Resort offers 735 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels.

Bathrooms include hairdryers and children's dressing gowns. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottles of water. Housekeeping is provided on a daily basis.

8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a 24-hour fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 13 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.
Our customers tell us they can't get enough of Hilton Tulum Riviera Maya All-Inclusive Resort's great location. During your stay, you'll be within walking distance of Riviera Maya Golf Club. Free WiFi in public areas, free valet parking and a free manager's reception are available.
  • Free Wi-Fi in some public areas
  • Free valet parking
  • Enjoy Asian cuisine with ocean views at Noriku, one of the property's 9 restaurants and 3 bars/lounges
  • Splash around at the waterslide or swim in the 8 outdoor pools
  • Indulge with body wraps, manicures and pedicures or body scrubs at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, complimentary bicycles and hiking/biking trails
  • Guests have great things to say about the location and the family-friendly amenities
  • 11 minutes by car from Xel-Há Park and 8 minutes from Akumal Beach
Hilton Tulum Riviera Maya All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Hilton Tulum Riviera Maya All-Inclusive Resort, you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 poolside bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Free valet parking is available.

This 4.5-star Tulum property is smoke free.

The property hosts a free manager's reception daily.
Noriku – Overlooking the ocean, this fine-dining restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Auma – Overlooking the ocean, this steakhouse specialises in Regional cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Maxal – Overlooking the ocean, this family restaurant specialises in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Luce – Overlooking the ocean, this family restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Chiringuito Sea Salt – This beachfront seafood restaurant specialises in Mexican cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Children's club

Entertainment

On-site entertainment and activities

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site
  • Limited on-site valet parking

Food and drink

  • 3 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • 9 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Auma
  • Chiringuito Sea Salt
  • La Luce
  • Maxal
  • Noriku

Things to do

  • 24-hour gym
  • 8 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Hiking/biking trails
  • Playground
  • Shopping
  • Splash pad
  • Waterslide
  • Yoga classes

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 13 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Handrails in hallways (61 centimetre high)
  • Lift (79 centimetre wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 12 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Children's robes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number 009-007-007450/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Hilton Tulum Riviera Maya All-Inclusive Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1108 out of 1973 reviews
Rating 8 - Good. 391 out of 1973 reviews
Rating 6 - Okay. 251 out of 1973 reviews
Rating 4 - Poor. 108 out of 1973 reviews
Rating 2 - Terrible. 115 out of 1973 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

samion

Travelled with family
Liked: Cleanliness
Rooms are nice, service is good. buffet food is ok. Restaurants are below average , beach is nothing special, pool area was not to my satisfaction. I doubt I will ever stay here again
Stayed 4 nights in Nov 2025

10/10 Excellent

Ibrahim

Liked: Cleanliness, property conditions & facilities
This was great
Stayed 9 nights in Nov 2025

10/10 Excellent

Juan

Stayed 1 night in Nov 2025

10/10 Excellent

Amina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing! Staff was wonderful, food, beach, pools!! Amazing! Shoutout to our Bartender Gustavo!
Stayed 3 nights in Nov 2025

10/10 Excellent

Oluyinka B

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I really enjoyed our time here. Great food options, quiet beach access and amazing staff. The hotel isn't too far from off-resort activities, although you will need to drive to get around. Highly recommend, we'd come back again.
Stayed 7 nights in Nov 2025

6/10 Okay

Fatima Nargis

Stayed 4 nights in Nov 2025

10/10 Excellent

Andres Roberto

Stayed 2 nights in Nov 2025

8/10 Good

arisha Rida, laurence

Stayed 4 nights in Nov 2025

10/10 Excellent

Rodney Lance

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is roughly 40 minutes from the airport. The rooms are fairly spacious and the air conditioning worked great. Breakfast was good and the 5 different restaurants we attended were great. I definitely recommend this place
Stayed 4 nights in Nov 2025

10/10 Excellent

Claudia Isabel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resorts with lots of food options and beautiful views. There’s plenty of restaurants for dinner and lunch options. The beach area is great with calm ocean water to swim. The outside area is nice with lots of staff available at all times. Lots of entertainment during day and night. Beautiful family resort to enjoy vacation.
Stayed 5 nights in Nov 2025

8/10 Good

Bijan

Liked: Cleanliness, amenities, property conditions & facilities
Overall i am happy with my staying at Hilton.
Stayed 5 nights in Nov 2025

6/10 Okay

Talha

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Its a nice property overall but everything is average. Its very crowded and restaurants are just ok. Drinks and baverages are really bad. Everywhere is far apart. It was a very bad experience after Tulum. The beach is not pristine but the sea is good for kids because lots of corals and fish. Breakfasts are ok but could be better. Its actually what we expected from an all inclusive Hilton. If you like All Inclusive with budget prices its Ok. Kids will like it but not sure about you:)
Stayed 2 nights in Nov 2025

8/10 Good

Ravi

Travelled with family
Liked: Property conditions & facilities
The team really did their best to provide a great service, we were in casa 6, of waiting time for the shuttle and arrive. The last day they had s conference, so very crowded. ALSO very average food at the restaurant. Always cold food, by the time the food came out was room temperature or cold.
Stayed 6 nights in Nov 2025

10/10 Excellent

RAUL

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had the unfortunate experience of temporarily misplacing our baby stroller, and Ángel at the lobby kindly assisted us in locating it in the lost-and-found area. His help was truly appreciated. All the staff were very attentive, and the food was excellent. Highly recommended.
Stayed 3 nights in Nov 2025

10/10 Excellent

Saichidambar

Great & comfortable stay
Stayed 3 nights in Nov 2025

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great friendly and very helpful. Resort was very nice and clean . Pools are amazing.
Stayed 4 nights in Nov 2025

8/10 Good

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
Good food, clean room, lots of sunshine at the beach.
Stayed 5 nights in Nov 2025

10/10 Excellent

Michael Thomas

Stayed 5 nights in Nov 2025

8/10 Good

Ashley

Liked: Cleanliness, property conditions & facilities
Stay was nice. Staff was wonderful! The food was good and entertainment was fun. The beach is rocky so if you want a nice sandy beach this is not for you! Other than that it was nice.
Stayed 4 nights in Nov 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the ocean/ beach views. Staff were just so kind and helpful all the time. It was a peaceful and tranquil place. Just so beautiful. Kids area had everything to keep my son busy. Staff again was great!
Stayed 5 nights in Nov 2025

10/10 Excellent

Nirmal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great room, great kids club and activities as well as good food.
Stayed 3 nights in Nov 2025

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic place!!! food and staff were fantastic, overall great vibes!!
Stayed 4 nights in Nov 2025

10/10 Excellent

Tonyetta

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2025

6/10 Okay

Roman

Stayed 3 nights in Nov 2025

8/10 Good

Kazumi

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean Nice staff
Stayed 3 nights in Nov 2025