Hilton Tulum Riviera Maya All-Inclusive Resort

4.5 star property

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Photo gallery for Hilton Tulum Riviera Maya All-Inclusive Resort

Children’s play area – outdoor
Property video
9 restaurants, lunch, dinner served; Asian cuisine
Children’s play area – outdoor
65-inch Smart TV with digital channels, TV

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Carretera Cancun Tulum 307, Tulum, QROO, 77774
  • Place, Riviera Maya Golf Club
    ‪3 min drive‬
  • Place, Aktun Chen
    ‪3 min drive‬
  • Place, Dolphinaris Tulum
    ‪4 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Room, 1 King Bed, Nature View

8.8 out of 10
Excellent
(53 reviews)
  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Ocean View (Governors Suite)

  • 130 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, Nature View

  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Partial Ocean View

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Ocean View

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed, Ocean View

7.4 out of 10
Good
(3 reviews)
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed, Ground Floor

9.6 out of 10
Exceptional
(5 reviews)
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Suite, 1 King Bed, Ground Floor

10.0 out of 10
Exceptional
(1 review)
  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(29 reviews)
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Ocean View

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

7.8 out of 10
Good
(16 reviews)
  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 King Bed

  • 159 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Nature View

8.8 out of 10
Excellent
(81 reviews)
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Nature View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Resort View, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Family Room, 2 Queen Beds, Ocean View

7.2 out of 10
Good
(5 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Family Room, 2 Queen Beds, Ground Floor

7.4 out of 10
Good
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Ocean View, Oceanfront

9.0 out of 10
Wonderful
(27 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Suite, 1 King Bed, Oceanfront

  • Sleeps 3

Family Ocean View King Room

  • Sleeps 3

Family Room, 1 King Bed, Resort View

  • Sleeps 3

Family Suite, 1 King Bed, Oceanfront

  • Sleeps 3

Presidential King Suite

  • Sleeps 3

King Room With Roll-in Shower-Mobility Accessible

  • Sleeps 3

Room, 1 King Bed, Resort View

  • Sleeps 3

Governor Suite King

  • Sleeps 3

King Suite with Ocean View

  • Sleeps 3

Oceanfront Beach Access 2 Queen Room

  • Sleeps 4

Room Standard with Garden View

  • 42 sq m
  • Sleeps 4

Room Standard with Sea View

  • 42 sq m
  • Sleeps 4

Room Premium with Garden View

  • 42 sq m
  • Sleeps 4

Room Premium with Sea View

  • 42 sq m
  • Sleeps 4

Room Luxury with Garden View

  • 42 sq m
  • Sleeps 4

Room Luxury with Garden View

  • 42 sq m
  • Sleeps 3

2 Queen Room with Ocean View

  • Sleeps 4

Two Queen Room with Enclave Ocean View

  • Sleeps 4

Two Queen Room with Enclave Nature View

  • Sleeps 4

Ground Floor Family Room - King Bed

  • Sleeps 3

GROUND FLOOR FAMILY SUITE - KING BED

  • Sleeps 3

King Room with Enclave Nature View

  • Sleeps 3

2 Queen Room with Enclave Partial Ocean View

  • Sleeps 4

King Suite With Partial Ocean View

  • Sleeps 3

King Room With Partial Ocean View

  • Sleeps 3

Ground Floor Family Room-2 Qn Bd

  • Sleeps 4

Family Room With 2 Queen Beds-Ocean View

  • Sleeps 4

King Room With Ocean View

  • Sleeps 3

Oceanfront Room With Two Double Beds

  • Sleeps 4

Club King Room With Ocean View

  • Sleeps 3

Nature View King Room

  • Sleeps 3

Nature View Two Queen Room

  • Sleeps 4

ENCLAVE OCEAN VIEW - 1 KING BED

  • Sleeps 3

ENCLAVE PARTIAL OCEAN VIEW - 1 KING BED

  • Sleeps 3

Enclave Nature View Suite-1 King Bed

  • Sleeps 3

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About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

Luxury property on the beach, with 8 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hilton Tulum Riviera Maya All-Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Housekeeping is available on request.
Hilton Tulum Riviera Maya All-Inclusive Resort offers 735 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels.

Bathrooms include hairdryers and children's dressing gowns. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottles of water. Housekeeping is provided on a daily basis.

8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a 24-hour fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 13 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.
Our customers tell us they can't get enough of Hilton Tulum Riviera Maya All-Inclusive Resort's great location. During your stay, you'll be within walking distance of Riviera Maya Golf Club. Free WiFi in public areas, free valet parking and a free manager's reception are available.
  • Free Wi-Fi in some public areas
  • Free valet parking
  • Enjoy Asian cuisine with ocean views at Noriku, one of the property's 9 restaurants and 3 bars/lounges
  • Splash around at the waterslide or swim in the 8 outdoor pools
  • Indulge with facials, massages or body treatments at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, complimentary bicycles and a playground
  • Guests have great things to say about the clean guestrooms and the location
  • 8 minutes by car from Akumal Beach and 11 minutes from Xel-Há Park
Hilton Tulum Riviera Maya All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Hilton Tulum Riviera Maya All-Inclusive Resort, you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 poolside bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Free valet parking is available.

This 4.5-star Tulum property is smoke free.

The property hosts a free manager's reception daily.
Noriku – Overlooking the ocean, this fine-dining restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Auma – Overlooking the ocean, this steakhouse specialises in Regional cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Maxal – Overlooking the ocean, this family restaurant specialises in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Luce – Overlooking the ocean, this family restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Chiringuito Sea Salt – This beachfront seafood restaurant specialises in Mexican cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Children's club

Entertainment

On-site entertainment and activities

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site
  • Limited on-site valet parking

Food and drink

  • 3 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • 9 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Auma
  • Chiringuito Sea Salt
  • La Luce
  • Maxal
  • Noriku

Things to do

  • 24-hour gym
  • 8 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Hiking/biking trails
  • Playground
  • Shopping
  • Splash pad
  • Waterslide
  • Yoga classes

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 13 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Handrails in hallways (61 centimetre high)
  • Lift (79 centimetre wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 12 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Children's robes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number 009-007-007450/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Hilton Tulum Riviera Maya All-Inclusive Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1091 out of 1955 reviews
Rating 8 - Good. 395 out of 1955 reviews
Rating 6 - Okay. 245 out of 1955 reviews
Rating 4 - Poor. 109 out of 1955 reviews
Rating 2 - Terrible. 115 out of 1955 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Anita

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2025

2/10 Terrible

Ali

Stayed 3 nights in Oct 2025

10/10 Excellent

Yvette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful
Stayed 3 nights in Oct 2025

10/10 Excellent

Shabab

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Oct 2025

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and friendly resort. 10 out of 10. I will be back.
Stayed 2 nights in Sep 2025

10/10 Excellent

Kiley, Reno

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is truly amazing. The staff are all very friendly and helpful. The food was top notch. The property has something like 5 pools (we only went to two). The beach has amenities like kayaks for use. The hotel casas line the beach and have shuttles running constantly, there is hardly a wait for the shuttles. The kids club is a beautiful area with climbing and horse ride on toys. The only bummer was that the kids pool/splash area (which was originally why we booked this hotel) was closed the entire week we were there. But even with the kids pool down, we had an amazing time! We will be returning! Note: bring bug spray! With afternoon showers, the bugs came out.
Stayed 7 nights in Oct 2025

6/10 Okay

Alisa

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2025

8/10 Good

Mirna Elodia

Stayed 4 nights in Sep 2025

10/10 Excellent

Monique

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were amazing. The staff was friendly and attentive. The view was beautiful.
Stayed 3 nights in Oct 2025

10/10 Excellent

Roscina

Liked: Cleanliness, staff & service, property conditions & facilities
I went for my birthday and had the best time ever! Staff was great
Stayed 3 nights in Oct 2025

8/10 Good

kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful property; unfortunately, it rain 80% of the time; therefore, I did not get a chance to get in as much beach time as I wanted. Additionally, they do not have a dance floor/club for night life. Therefore, you will have to go off the Resort for night life after 11:00 PM and traveling is very expensive.
Stayed 5 nights in Oct 2025

10/10 Excellent

Kylia Natae

Stayed 3 nights in Oct 2025

8/10 Good

Denise

Stayed 4 nights in Oct 2025

10/10 Excellent

Deborah

Stayed 4 nights in Sep 2025

8/10 Good

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for an adult vacation at the Hilton in Tulum. The property is lovely and clean. Pools were nice. Jacuzzis were not hot, they were like warm and couldn’t find how to turn them on - others also had issues. The food… was nothing to write home about, everything was bland and needed seasoning. The breakfast diy tacos were the best thing we all ate. The staff was lovely and polite and helpful. Take cash so you can tip them!
Stayed 3 nights in Oct 2025

10/10 Excellent

Juliana Reis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle service should be provided at the hotel expense.
Stayed 4 nights in Jul 2025

10/10 Excellent

Edgar

Stayed 5 nights in Sep 2025

10/10 Excellent

Nichole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes ocean was visible everything was perfect
Stayed 4 nights in Sep 2025

10/10 Excellent

Aneisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about my stay
Stayed 5 nights in Sep 2025

10/10 Excellent

Dwayne

Liked: Property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Wednesday

Stayed 4 nights in Sep 2025

4/10 Poor

Joshua

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Great hotel stay. Shuttle service is very poor and very disappointing. Food at the hotel is average and repetitive for breakfast and lunch. Overall it’s a 6/10 resort at best and I would recommend not staying here unfortunately
Stayed 5 nights in Sep 2025

10/10 Excellent

Leila

Liked: Cleanliness, staff & service, property conditions & facilities
We had a beautiful oceanview from the room. There was lots of seaweed and more rocks than beach but they have multiple pools on the property to explore.
Stayed 3 nights in Sep 2025

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff clean resort 👌
Stayed 3 nights in Sep 2025

8/10 Good

Rodrigo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No beach
Stayed 4 nights in Sep 2025