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Tru by Hilton Chapecó

2.5 star property

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Photo gallery for Tru by Hilton Chapecó

Reception
Lounge
Shower, hair dryer, towels, soap
Dining
In-room safe, individually furnished, desk, laptop workspace

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
Avenida Porto Alegre 837, Chapecó, SC, 89802-131
  • Place, Santo Antonio Cathedral
    ‪14 min walk‬
  • Place, Marista São Francisco College
    ‪18 min walk‬
  • Place, Condá Arena
    ‪20 min walk‬
  • Airport, Chapeco (XAP)
    ‪11 min drive‬

Room options

View all photos for Standard Casal - 1 Cama Queen

Standard Casal - 1 Cama Queen | In-room safe, individually furnished, desk, laptop workspace

Standard Casal - 1 Cama Queen

9.8 out of 10
Exceptional
(14 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Twin - 2 Camas Solteiro

Standard Twin - 2 Camas Solteiro | In-room safe, individually furnished, desk, laptop workspace

Standard Twin - 2 Camas Solteiro

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard PcD - 1 Cama Queen

In-room safe, individually furnished, desk, laptop workspace

Standard PcD - 1 Cama Queen

9.0 out of 10
Wonderful
(2 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard PcD Triplo - 1 Cama Queen e 1 Cama Solteiro

In-room safe, individually furnished, desk, laptop workspace

Standard PcD Triplo - 1 Cama Queen e 1 Cama Solteiro

10.0 out of 10
Exceptional
(1 review)
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

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Reception
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About this property

Tru by Hilton Chapecó

A 24-hour fitness centre, self parking and a 24-hour front desk are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a vending machine. Change of towels is available on request
Tru by Hilton Chapecó offers 137 air-conditioned accommodations with a safe and a hairdryer. Each accommodation is individually furnished. 43-inch Smart televisions come with cable channels. Bathrooms include a shower.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
During your stay at Tru by Hilton Chapecó, you're just a quick walk from Hospital Unimed. Enjoy features like free breakfast and free WiFi in public areas, plus a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Self-parking available for a fee
  • Amenities include meeting rooms, a lift and a vending machine
  • On-site recreation includes a 24-hour gym
  • Within a 15-minute walk of Hospital Unimed and Colonel Bertaso Square
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Free breakfast is available daily. WiFi is free in public spaces. A 24-hour fitness centre, a vending machine, and a lift are also featured at the business-friendly Tru by Hilton Chapecó. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Tru by Hilton Chapecó was completed in April 2025.

This Chapecó hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 6:30 AM to 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Parking on site (BRL 10 per day)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (109 centimetre wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 10 floors
  • Renovated entire property - April 2025
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with cable channels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are required to download the property's Orange mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: BRL 70 per pet, per night
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 7 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: BRL 10 per day
  • Pet fee: BRL 70 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property. Guests are required to download the property's Orange mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • One child aged 7 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Tru by Hilton Chapecó Hotel
Tru by Hilton Chapecó Chapecó
Tru by Hilton Chapecó Hotel Chapecó

Tru by Hilton Chapecó Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 163 out of 219 reviews
Rating 8 - Good. 38 out of 219 reviews
Rating 6 - Okay. 10 out of 219 reviews
Rating 4 - Poor. 4 out of 219 reviews
Rating 2 - Terrible. 4 out of 219 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

João Marcos

Liked: Cleanliness, amenities
Excelente
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Saumya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

DANIEL P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo excelente! Parabéns!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Ana Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente custo benefício!! Hotel muito bom em vários aspectos!!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Rosilene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Instalações novas, muito confortáveis. Cama e roupa de cama bons, chuveiro bom. Café da manhã excelente. Pessoal muito educado e prestativo. Cheguei tarde e fiquei sem estacionamento. Tive que deixar o carro na rua. Recomendo bastante.
Stayed 1 night in Mar 2026
Verified

8/10 Good

reynaldo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
A entrada da garagem é difícil e perigosa pois está numa Av.de auto trafego. Recepcionistas mau treinadas não fornece as informações basicas.Ex senha do Wi-Fi por escrito,se tem restaurante, academia,piscina, as camas são muito estreitas,o box é minusculo e ainda para piorar tem uma prateleira na parede errada.O hotel é muito silencioso e o café da manha é muito bom
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jucineide

Liked: Cleanliness, staff & service, property conditions & facilities
Estacionamento coberto no local , talvez carro "baixo" raspe na rampa de acesso. Recepção muito bom o atendimento! Café excelente! Realmente me surpreendeu
Stayed 1 night in Mar 2026
Verified

8/10 Good

Carla

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Quarto muito bom, talvez um pouco apertado. Era um duplo e eu estava sozinha, então não me afetou. Achei a cuba da pia pequena e o box mal planejado pois vaza água para fora. Acho que poderia ter uma piscina ou jacuzzi para relaxar no final do dia. Achei a recepcionista um pouco mal preparada pois minha amiga que estava em outro quarto quis confirmar no check-in se o quarto era para Não fumante e ela respondeu que não sabia. Sou bastante detalhista mas certamente voltaria a me hospedar no hotel. Achei falta da água cortesia para membros Hilton Honors, não havia e a recepcionista nem sabia do que se tratava. E eu imaginei que fosse praxe em todos hotéis da rede, independente de ser Hilton, Hampton inn, ou no caso Tru by Hilton.
Lobby
Corredor com carpete limpo
Parcial do banheiro
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

CHRISTIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente opção no centro de Chapecó, com instalações novas e extremamente confortáveis, inclusive com isolamento acústico nas janelas. Atendimento cordial de toda a equipe, além de um bom café da manhã! O estacionamento tem poucas vagas e exige atenção nas manobras.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

albano

Liked: Cleanliness, staff & service, property conditions & facilities
Ambiente acolhedor, café da manhã muito bom,
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
O hotel era excelente , tudo novo e muito organizado
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel surpreendeu pela praticidade, simpatia dos funcionários e serviços.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

ANA PAULA ROSSI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bem apertada, com uma taxa de 10,00
Stayed 1 night in Mar 2026
Verified

8/10 Good

Ozeias

Liked: Cleanliness, staff & service, property conditions & facilities
Sem vagas disponível ....carro ficou na rua e uns 200mts do hotel, nao tinha vaga tbm prox do hotel, muito ruim, pequeno demais p quantidade de quartos
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Giovani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O estacionamento tem que ter um pouco de paciencia para manobra pelo fato que não é muito espaçoso, porem seguro e tranquilo , pra mim o estacionamento esta de bom tamanho , lembrando que hotel cobra 10 reais do estacionamento...
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Willian

Liked: Cleanliness, staff & service, property conditions & facilities
Ótimo hotel, limpo, bonito, moderno e confortável..
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
Tudo ótimo
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Cristina

Liked: Cleanliness, amenities
Disliked: Staff & service
Localização!!
Stayed 1 night in Jan 2026
Verified

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities
Tudo muito arrumado e limpo, equipe simpática e eficiente
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, amenities
Tudo certo
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Ana

Liked: Cleanliness, staff & service, amenities
Comodidade
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Raquel Helena

Liked: Cleanliness, staff & service
Tudo ótimo
Stayed 1 night in Feb 2026
Verified

6/10 Okay

osmar

Liked: Cleanliness, amenities
Disliked: Staff & service
A QUESTÃO LÁ É O ATENDIMENTO, PESSOAS DESPREPARADAS PARA DAR INFORMÇÕES. PRECISEI FICAR COBRANDO PARA REVCEBER A NF
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Paulo Sérgio

Liked: Cleanliness, staff & service, amenities
Foi ótimo!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Marcia A

Liked: Staff & service, amenities
esta novo e em limpo
Stayed 3 nights in Jan 2026