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Hampton Inn & Suites Charlotte/South Park at Phillips Place

Property class: 2.5

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Photo gallery for Hampton Inn & Suites Charlotte/South Park at Phillips Place

Exterior
Lobby
Restaurant
Snack bar
In-room safe, desk, laptop workspace, blackout curtains

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
6700 Phillips Place Ct, Charlotte, NC, 28210
  • Place, Phillips Place
    ‪1 min walk‬
  • Place, Sharon Shopping Center
    ‪8 min walk‬
  • Place, SouthPark Mall
    ‪10 min walk‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪19 min drive‬

Room options

View all photos for 1 KING BED EXEC RM NONSMOK

In-room safe, desk, laptop workspace, blackout curtains

1 KING BED EXEC RM NONSMOK

  • Sleeps 2

View all photos for Room

Room | In-room safe, desk, laptop workspace, blackout curtains

Room

9.6 out of 10
Exceptional
(33 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room

Room | In-room safe, desk, laptop workspace, blackout curtains

Room

9.0 out of 10
Wonderful
(9 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Studio, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible, Non Smoking

10.0 out of 10
Exceptional
(7 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Accessible, Non Smoking

Studio, 1 King Bed, Accessible, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

Studio, 1 King Bed, Accessible, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Suite, 1 King Bed, Accessible, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Studio, 1 King Bed, Accessible, Non Smoking

  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Accessible, Non Smoking

  • 46 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2

View all photos for 2 Queens Hearing Accessible Nonsmoking

In-room safe, desk, laptop workspace, blackout curtains

2 Queens Hearing Accessible Nonsmoking

  • Sleeps 4

View all photos for 1 KING HEARING ACCESSIBLE SUITE NONSMOKING

In-room safe, desk, laptop workspace, blackout curtains

1 KING HEARING ACCESSIBLE SUITE NONSMOKING

  • Sleeps 5

View all photos for 1 KING MOBILITY ACCESS ROLL IN SHOWER NOSMOK

In-room safe, desk, laptop workspace, blackout curtains

1 KING MOBILITY ACCESS ROLL IN SHOWER NOSMOK

  • Sleeps 3

View all photos for Room

In-room safe, desk, laptop workspace, blackout curtains

Room

  • Sleeps 4

View all photos for 1 King Bed Study Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

1 King Bed Study Non Smoking

  • Sleeps 2

View all photos for Room

In-room safe, desk, laptop workspace, blackout curtains

Room

  • Sleeps 4

View all photos for Studio, 1 King Bed, Accessible, Non Smoking

Bathroom | Combined shower/bathtub, designer toiletries, hair dryer, towels

Studio, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2

View all photos for Studio, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Studio, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2

View all photos for Studio, 1 King Bed, Accessible, Non Smoking

Bathroom | Combined shower/bathtub, designer toiletries, hair dryer, towels

Studio, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2

View all photos for 1 King Bed Executive Room Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

1 King Bed Executive Room Non Smoking

  • Sleeps 2

View all photos for 1 King 1 Bedroom Suite Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

1 King 1 Bedroom Suite Non Smoking

  • Sleeps 2

View all photos for 1 King Suite Whirlpool Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

1 King Suite Whirlpool Non Smoking

  • Sleeps 2

View all photos for 1 King Room Whirlpool Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

1 King Room Whirlpool Non Smoking

  • Sleeps 2

View all photos for 2 Queen 1 Bedroom Suite Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

2 Queen 1 Bedroom Suite Non Smoking

  • Sleeps 4

Deluxe King Room with Whirlpool - Non-Smoking

  • Sleeps 4

King Room With Mobility Accessible Roll-in Shower-Non-Smoking

  • Sleeps 3

King Suite-Hearing Accessible-Non-Smoking

  • Sleeps 5

One-Bedroom King Suite With Living Room-Non-Smoking

  • Sleeps 4

One-Bedroom King Suite With Whirlpool-Non-Smoking

  • Sleeps 6

2 Queen Beds Room, Non-Smoking

  • Sleeps 4

Executive King Room-Non-Smoking

  • Sleeps 2

Non-Smoking King Study

  • Sleeps 2

Queen Room with Two Queen Beds -Disability Access with Tub

  • Sleeps 4

Hearing Accessible Room With Two Queen Beds-Non-Smoking

  • Sleeps 4

Queen Suite with Two Queen Beds and Sofa Bed

  • Sleeps 6

Mobility Accessible King Studio with Tub

  • Sleeps 3

Mobil Access King Suite with Tub

  • Sleeps 5

Room

  • Sleeps 4

View all photos for 1 King Bed Executive Room Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

1 King Bed Executive Room Non Smoking

9.6 out of 10
Exceptional
(29 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King 1 Bedroom Suite Non Smoking

1 King 1 Bedroom Suite Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

1 King 1 Bedroom Suite Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for 1 King Suite Whirlpool Non Smoking

1 King Suite Whirlpool Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

1 King Suite Whirlpool Non Smoking

9.4 out of 10
Exceptional
(9 reviews)
  • 44 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for 1 King Room Whirlpool Non Smoking

Combined shower/bathtub, designer toiletries, hair dryer, towels

1 King Room Whirlpool Non Smoking

9.2 out of 10
Wonderful
(12 reviews)
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for 2 Queen 1 Bedroom Suite Non Smoking

2 Queen 1 Bedroom Suite Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

2 Queen 1 Bedroom Suite Non Smoking

9.8 out of 10
Exceptional
(9 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for 1 King Bed Study Non Smoking

1 King Bed Study Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

1 King Bed Study Non Smoking

9.6 out of 10
Exceptional
(9 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Studio With 1 King Bed And Mobility Accessible Tub-Non-Smoking

  • Sleeps 3

King Studio-Hearing Accessible Non-Smoking

  • Sleeps 3

1 King Hearing Access Studio W/Sofabed Ns

  • Sleeps 3

King Suite With Mobility Accessible Tub-Non-Smoking

  • Sleeps 5

View all photos for 1 King 1 Bedroom Suite Non-Smoking

In-room safe, desk, laptop workspace, blackout curtains

1 King 1 Bedroom Suite Non-Smoking

  • Sleeps 4

View all photos for 1 King Accessible Roll In Shower Non-Smoking

In-room safe, desk, laptop workspace, blackout curtains

1 King Accessible Roll In Shower Non-Smoking

  • Sleeps 3

View all photos for 1 King Accessible Tub Studio Non-Smoking

In-room safe, desk, laptop workspace, blackout curtains

1 King Accessible Tub Studio Non-Smoking

  • Sleeps 3

View all photos for 1 King Accessible Tub Suite Non-Smoking

In-room safe, desk, laptop workspace, blackout curtains

1 King Accessible Tub Suite Non-Smoking

  • Sleeps 5

View all photos for 1 King Hearing Accessible Studio Non-Smoking

In-room safe, desk, laptop workspace, blackout curtains

1 King Hearing Accessible Studio Non-Smoking

  • Sleeps 3

View all photos for 1 King Hearing Accessible Suite Non-Smoking

In-room safe, desk, laptop workspace, blackout curtains

1 King Hearing Accessible Suite Non-Smoking

  • Sleeps 5

View all photos for 1 King Suite Whirlpool Non-Smoking

In-room safe, desk, laptop workspace, blackout curtains

1 King Suite Whirlpool Non-Smoking

  • Sleeps 6

View all photos for 1 King Whirlpool Non-Smoking

In-room safe, desk, laptop workspace, blackout curtains

1 King Whirlpool Non-Smoking

  • Sleeps 4

View all photos for 2 Queen 1 Bedroom Suite Non-Smoking

In-room safe, desk, laptop workspace, blackout curtains

2 Queen 1 Bedroom Suite Non-Smoking

  • Sleeps 6

View all photos for 2 Queen Accessible with Tub Non-Smoking

In-room safe, desk, laptop workspace, blackout curtains

2 Queen Accessible with Tub Non-Smoking

  • Sleeps 4

View all photos for 2 Queen Beds Non-Smoking

In-room safe, desk, laptop workspace, blackout curtains

2 Queen Beds Non-Smoking

  • Sleeps 4

View all photos for 2 Queen Hearing Accessible Non-Smoking

In-room safe, desk, laptop workspace, blackout curtains

2 Queen Hearing Accessible Non-Smoking

  • Sleeps 4

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About this property

Hampton Inn & Suites Charlotte/South Park at Phillips Place

This hotel features a 24-hour fitness centre, a 24-hour business centre and a conference centre. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool and a business centre are on-site. Housekeeping is available on request.
Hampton Inn & Suites Charlotte/South Park at Phillips Place offers 124 accommodations with laptop-compatible safes and coffee/tea makers. 42-inch LCD televisions come with premium digital channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, designer toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.
Our customers tell us that they can't get enough of the shopping around Hampton Inn & Suites Charlotte/South Park at Phillips Place. During your stay, you'll be connected to a shopping centre and just a quick walk from Phillips Place. Free breakfast, free WiFi in public areas and a 24-hour gym are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front desk safe, a 24-hour business centre and 2 meeting rooms
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the proximity to shopping
  • Just a 2-minute drive from SouthPark Mall and 11 minutes from Bank of America Stadium
  • Cats and dogs welcome for a fee
Hampton Inn & Suites Charlotte/South Park at Phillips Place offers its guests a 24-hour fitness centre and a seasonal outdoor pool. Public spaces have free WiFi. A 24-hour business centre and 2 meeting rooms are available. Free breakfast is available daily. The business-friendly Hampton Inn & Suites Charlotte/South Park at Phillips Place also features coffee/tea in common area, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.
Guests are served a free buffet breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 10 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Designer stores
  • Seasonal outdoor pool
  • Shopping centre

Family friendly

  • Grocery/convenience store
  • High chair
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Conference centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Lift (102 centimetre wide door)
  • Pool hoist on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (86 centimetre high)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Biodegradable coffee stirrers available
  • Built in 1998
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay), plus a deposit of USD 75 per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 10 per day
  • Pet deposit: USD 75 per day
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in June and close in October.
  • Pool access available from 9 AM to 10 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Phillips Place
Hampton Inn SouthPark
Hampton Inn SouthPark Phillips Place
Hampton Inn SouthPark Phillips Place Charlotte
Hampton Inn SouthPark Phillips Place Hotel
Hampton Inn SouthPark Phillips Place Hotel Charlotte
Phillips Place Hampton Inn
Hampton Inn Phillips Place Hotel
Hampton Inn Suites SouthPark at Phillips Place
Hampton Inn Suites Charlotte/South Park at Phillips Place

Hampton Inn & Suites Charlotte/South Park at Phillips Place Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 803 out of 1001 reviews
Rating 8 - Good. 144 out of 1001 reviews
Rating 6 - Okay. 28 out of 1001 reviews
Rating 4 - Poor. 12 out of 1001 reviews
Rating 2 - Terrible. 14 out of 1001 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

6/10 Okay

Gerilyn, Colorado Springs

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Shower head broken in room 526. Pillows were good, but mattress already has a dip.
Stayed 2 nights in Jan 2026

10/10 Excellent

Jeffrey

Stayed 1 night in Dec 2025

8/10 Good

Bryan

Great location and beautiful hotel, but unfortunately the customer service doesn’t match.
Stayed 1 night in Dec 2025

10/10 Excellent

J

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was awesome!
Stayed 1 night in Dec 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Items available seemed to sitting for awhile, not fresh or hot. Boiled eggs, we had to peel them. Disappointment overall with breakfast. The area around the hotel was beautiful
Stayed 1 night in Dec 2025

8/10 Good

Laurene

Stayed 3 nights in Dec 2025

10/10 Excellent

Jason D

Liked: Cleanliness, staff & service, amenities
Room was great as usual the breakfast was great and the staff are friendly. 4th stay and will continue to stay at this property
Stayed 1 night in Dec 2025

8/10 Good

John

Stayed 1 night in Dec 2025

10/10 Excellent

james l

Travelled with family
Liked: Cleanliness, amenities
Clean room!! Great Breakfast Excellent location!
Stayed 4 nights in Dec 2025

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location
Stayed 3 nights in Dec 2025

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities
clean room, nice staff, great breakfast, great location
Stayed 1 night in Dec 2025

8/10 Good

Karl

Stayed 3 nights in Nov 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in king suite with the Jacuzzi. Everything was spectacular except for the room didn’t have a smart TV. I couldn’t not give five stars, but I did want to say the only thing is please get a smart TV for those rooms
Stayed 3 nights in Dec 2025

6/10 Okay

Joseph, Charlotte

Travelled with partner
Room wasn’t in great shape. There was gross green buildup on the whirlpool jets that came out when the tub was turned on. The fireplace didn’t work. Overall just seemed like it needed to be updated.
Stayed 3 nights in Dec 2025

10/10 Excellent

Sharlisa

Liked: Cleanliness, amenities, property conditions & facilities
Clean beautiful room
Stayed 2 nights in Dec 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities
We use this hotel a lot and find it very convenient to our favorite restaurants and shopping in Southpark. We can walk to the Palm Restaurant in a minute or so. We rented a suite on the to floor last time and enjoyed it very much. Great living room area. Bedroom was big too.
Stayed 1 night in Nov 2025

10/10 Excellent

Irma

Stayed 2 nights in Dec 2025

10/10 Excellent

Rami

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I was staying at the Hampton Inn & Suites Charlotte/SouthPark at Phillips Place, and I have to say the service has been outstanding, especially from Gabby at the front desk. We arrived early yesterday and asked if early check-in was possible. Gabby immediately checked on it and told us she would do her best while the rooms were being cleaned. She was friendly, calm, and genuinely helpful from the start. My son and I decided to grab lunch nearby, and I accidentally left both my ID and credit card at the desk. When I called back, Gabby told me she had them safely with her and even offered to walk them over to the restaurant so we could pay. I’ve stayed in countless hotels, and that level of service is rare, especially at this price point. She also managed to get our suite ready early, which was a huge help since we had arrived well before standard check-in. Throughout the stay, every interaction with the staff has been great, the area is beautiful, and breakfast has been solid. But Gabby in particular really stood out for going above and beyond. Fantastic service, and truly appreciated.
Stayed 2 nights in Nov 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable hotel near restaurants and shopping.
Stayed 1 night in Nov 2025

4/10 Poor

Robert

Disliked: Cleanliness, amenities
Food, bar awful. Electronic Keys failed twice
Stayed 2 nights in Oct 2025

10/10 Excellent

Jesse

Stayed 3 nights in Nov 2025

10/10 Excellent

PATRICIA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is in a great location. We were close to the mall, shops by the motel, and Carowinds. Hotel staff was great
Stayed 2 nights in Oct 2025

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
As expected. We often stay here as rooms are good and staff are friendly and helpful
Stayed 2 nights in Nov 2025

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff , very clean
Stayed 3 nights in Nov 2025

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